Menu
Register
Write a review File a complaint
GoToGate Customer Service Phone, Email, Contacts

GoToGate
Reviews and Complaints

GoToGate's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.gotogate.com

Learn how the rating is calculated

1.1 23 Reviews 522 Complaints
Claimed
GoToGate has claimed their business profile
Write a review File a complaint

GoToGate Complaints 522

ComplaintsBoard
D
4:13 am EST

GoToGate unethical behaviour

I booked a one-way ticket from Cape Town, South Africa to London Gatwick roughly 5 months before my intended travel date. Four weeks before my departure date I received an email from GoToGate stating that my flight had received a "time change" and I should respond within 5 days to secure my booking.

Looking at the email I saw that the landing time had been delayed by an hour. I accepted this change in an acknowledgement email. A few days later I received a new e-ticket that stated my flight destination had changed from London Gatwick to London Heathrow without my knowledge or consent. I had consented to the new landing time but had no knowledge of the new destination airport.

I contacted GoToGate to try resolve the issue but the repeatedly and rudely keep informing me that because I accepted the new schedule I have accepted liability.

I was grossly misled by the terms and lack of information contained in the email correspondence.

My partner and myself had to get a coach from London Heathrow to London Gatwick costing us an additional £50.

Date of flight: 5-6th January 2017
eTrackNr: [protected]

I have requested a refund of the cost of the coach trip but have had no reply from GoToGate.

Read full review of GoToGate
Hide full review
ComplaintsBoard
G
4:15 am EDT

GoToGate avoid

I had a terrible experience with GoToGate and my issue was never resolved! I booked a flight via GoToGate and later contacted them and said that I wanted to change the date. Their rep said they'll charge it for some extra.
After I paid they said they'll contact me soon. Waited and waited and nothing. Time passed, there were no changes made, so I started to get nervous. Tried to contact these guys but they ignored me. They never changed the date and I was stuck with the ticket I could not even use!

Read full review of GoToGate and 9 comments
Hide full review
9 comments
Add a comment
A
A
anna1@
, US
Jan 19, 2020 6:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

they changed my flight meaning we lost a day of our holiday, I tried to call to re arrange alternative flights & was put on hold & cut off 6 times over a period of 2 hours, this was also on my holiday, I sent emails & never heard anything back my holiday was spoilt from being stuck in a hotel room trying to arrange safe passage back home the following day, I contacted the airline eventually & after 3 calls they confirmed our flights, Gotogate contacted me once I was home AFTER, this was too late, I don't accept being cut off 6 times, its ridiculous, no one could help me, they transferred my call from 1 department to another, I asked to speak to a supervisor & they again put me on hold for 22minutes & then cut me off, this company is a joke, I am waiting for some compensation . . .

B
B
Belal Ahmad
, US
Sep 07, 2019 9:52 pm EDT

Hello sir i am book ticket dmm to vns 17/09/2019 but mail not coming cut my account balance

View 0 more photos
R
R
Rodel Rubian Salacsacan
, US
Jan 22, 2019 10:00 am EST

Case no. [protected] my acount was deducted but my booking was failed I have sms from the bank that the transaction was successfull, and my banking transaction confirmed the time it was deducted.. The csr check the booking failure but not the money transfer I attached the bank transaction history requesting to review the case and reimburse my money

C
C
cedarman
Hounslow, GB
Jan 06, 2019 2:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

norwegian airline refunded me the full price of ticket as they cancelled their flight to enable me to buy another ticket
gotogate kept all the refund bar 5.67
i could not buy my ticket
please ban this company from doing any further business
they are inflicting an unbelievable number of scams on their customers
this is unethical !

L
L
Lokesh Kedia
, US
Oct 15, 2018 3:06 pm EDT

hi i have booked the ticket through gotogate, after the payment details, the amout was detected immediately but havent received the booking number yet

A
A
adham amer
, US
Oct 02, 2018 4:55 pm EDT

still have a pending order / reservation number, they didn't send me any ticket details or number to track anything.

lots of e-mails but to no avail

P
P
Puspanathan
, MY
Aug 28, 2018 10:54 pm EDT

My name William Dass and I had book ticke Penang to Singapore ( 20 August 9.30 pm) . But till now I never receive any flight info but the payment already deducted .my email I'd :- puspa_subramaniam@silterra.com

S
S
Syed mohamed ibrahim
, QA
Aug 16, 2018 1:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Name Syed Mohamed Ibrahim
E-mail Ibrahimjbk28@gmail.com
Telephone number +[protected]
Booking number UCIOR5 / WY/CRHCHZ
Order number KOZ543

Dear sir & Madam,

Describe your query as precisely as possible
I have changed my flight schedule. Please I need your help

View 0 more photos
I
I
Ishaq Abdulsalam
, MY
May 28, 2018 12:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello.
I had booked through your agency - GOTOGATE for a trip from Kuala Lumpur to Lagos and Lagos to Kuala Lumpur on Saturday 27th May, 2018 with payment effected and my travel ticket issued but yet to have my SEAT NUMBER. Am finding this an unusual practice and experiencing it for the first time since I have had to travel by air. I will like to know how to secure my SEAT NUMBER to avoid logistic problem and embarrassment while in the airport travelling to Nigeria and while returning back to Malaysia. I avoided paying for a particular seat but did not decline having a seat through out my journey to and fro. I also discovered that it is expensive booking via your agency for Ethiopian Airline than buying the ticket from the airline's office. Kindly help assist in resolving the stalemate. Thank you.

GoToGate Reviews 0

Looks like GoToGate has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About GoToGate

Screenshot GoToGate
GoToGate is a leading online travel agency that offers a wide range of travel services to customers around the world. With a user-friendly website and a comprehensive selection of flights, hotels, and rental cars, GoToGate has become a popular choice for travelers looking to book their next trip.

One of the key features of GoToGate is its extensive network of airline partners. Customers can choose from a variety of airlines, including major carriers like American Airlines, Delta, and United, as well as budget airlines like Ryanair and EasyJet. This allows customers to find the best deals on flights to destinations all over the world.

In addition to flights, GoToGate also offers a wide range of hotel options. Customers can choose from a variety of accommodations, including luxury hotels, budget hotels, and everything in between. With options in popular destinations like Paris, New York, and Tokyo, customers can find the perfect hotel for their needs and budget.

GoToGate also offers rental cars, making it easy for customers to book their entire trip in one place. With options from major rental car companies like Hertz and Avis, customers can find the perfect car for their needs and budget.

Overall, GoToGate is a reliable and convenient option for travelers looking to book their next trip. With a wide range of travel services and a user-friendly website, customers can easily find the best deals on flights, hotels, and rental cars.
How to file a complaint about GoToGate?

Here is a comprehensive guide on how to file a complaint against GoToGate on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with GoToGate in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with GoToGate. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against GoToGate on ComplaintsBoard.com.

Overview of GoToGate complaint handling

GoToGate reviews first appeared on Complaints Board on Oct 17, 2016. The latest review Irresponsible customer service was posted on May 26, 2024. The latest complaint Fully Paid Flight Seat Selection were not performed. Full Refund Demanded was resolved on Jan 14, 2023. GoToGate has an average consumer rating of 1 stars from 545 reviews. GoToGate has resolved 10 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.1
133210 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. GoToGate Contacts

  2. GoToGate phone numbers
    +1 (646) 558-7089
    +1 (646) 558-7089
    Click up if you have successfully reached GoToGate by calling +1 (646) 558-7089 phone number 0 0 users reported that they have successfully reached GoToGate by calling +1 (646) 558-7089 phone number Click down if you have unsuccessfully reached GoToGate by calling +1 (646) 558-7089 phone number 1 1 users reported that they have UNsuccessfully reached GoToGate by calling +1 (646) 558-7089 phone number
    United States
    +44 203 794 7674
    +44 203 794 7674
    Click up if you have successfully reached GoToGate by calling +44 203 794 7674 phone number 133 133 users reported that they have successfully reached GoToGate by calling +44 203 794 7674 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 203 794 7674 phone number 161 161 users reported that they have UNsuccessfully reached GoToGate by calling +44 203 794 7674 phone number
    United Kingdom
    +61 281 887 187
    +61 281 887 187
    Click up if you have successfully reached GoToGate by calling +61 281 887 187 phone number 44 44 users reported that they have successfully reached GoToGate by calling +61 281 887 187 phone number Click down if you have unsuccessfully reached GoToGate by calling +61 281 887 187 phone number 56 56 users reported that they have UNsuccessfully reached GoToGate by calling +61 281 887 187 phone number
    Australia
    +64 397 46 868
    +64 397 46 868
    Click up if you have successfully reached GoToGate by calling +64 397 46 868 phone number 20 20 users reported that they have successfully reached GoToGate by calling +64 397 46 868 phone number Click down if you have unsuccessfully reached GoToGate by calling +64 397 46 868 phone number 17 17 users reported that they have UNsuccessfully reached GoToGate by calling +64 397 46 868 phone number
    8%
    Confidence score
    New Zealand
    +43 26 822 059 397
    +43 26 822 059 397
    Click up if you have successfully reached GoToGate by calling +43 26 822 059 397 phone number 9 9 users reported that they have successfully reached GoToGate by calling +43 26 822 059 397 phone number Click down if you have unsuccessfully reached GoToGate by calling +43 26 822 059 397 phone number 10 10 users reported that they have UNsuccessfully reached GoToGate by calling +43 26 822 059 397 phone number
    Austria
    +32 28 953 972
    +32 28 953 972
    Click up if you have successfully reached GoToGate by calling +32 28 953 972 phone number 2 2 users reported that they have successfully reached GoToGate by calling +32 28 953 972 phone number Click down if you have unsuccessfully reached GoToGate by calling +32 28 953 972 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +32 28 953 972 phone number
    Belgium
    +1 (647) 484-0871
    +1 (647) 484-0871
    Click up if you have successfully reached GoToGate by calling +1 (647) 484-0871 phone number 0 0 users reported that they have successfully reached GoToGate by calling +1 (647) 484-0871 phone number Click down if you have unsuccessfully reached GoToGate by calling +1 (647) 484-0871 phone number 0 0 users reported that they have UNsuccessfully reached GoToGate by calling +1 (647) 484-0871 phone number
    Canada
    +86 400 120 1638
    +86 400 120 1638
    Click up if you have successfully reached GoToGate by calling +86 400 120 1638 phone number 3 3 users reported that they have successfully reached GoToGate by calling +86 400 120 1638 phone number Click down if you have unsuccessfully reached GoToGate by calling +86 400 120 1638 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +86 400 120 1638 phone number
    China
    +420 296 180 467
    +420 296 180 467
    Click up if you have successfully reached GoToGate by calling +420 296 180 467 phone number 4 4 users reported that they have successfully reached GoToGate by calling +420 296 180 467 phone number Click down if you have unsuccessfully reached GoToGate by calling +420 296 180 467 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +420 296 180 467 phone number
    Czech Republic
    +45 70 807 312
    +45 70 807 312
    Click up if you have successfully reached GoToGate by calling +45 70 807 312 phone number 2 2 users reported that they have successfully reached GoToGate by calling +45 70 807 312 phone number Click down if you have unsuccessfully reached GoToGate by calling +45 70 807 312 phone number 8 8 users reported that they have UNsuccessfully reached GoToGate by calling +45 70 807 312 phone number
    Denmark
    +33 359 814 399
    +33 359 814 399
    Click up if you have successfully reached GoToGate by calling +33 359 814 399 phone number 4 4 users reported that they have successfully reached GoToGate by calling +33 359 814 399 phone number Click down if you have unsuccessfully reached GoToGate by calling +33 359 814 399 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +33 359 814 399 phone number
    France
    +91 800 100 9609
    +91 800 100 9609
    Click up if you have successfully reached GoToGate by calling +91 800 100 9609 phone number 23 23 users reported that they have successfully reached GoToGate by calling +91 800 100 9609 phone number Click down if you have unsuccessfully reached GoToGate by calling +91 800 100 9609 phone number 35 35 users reported that they have UNsuccessfully reached GoToGate by calling +91 800 100 9609 phone number
    India
    +353 15 268 328
    +353 15 268 328
    Click up if you have successfully reached GoToGate by calling +353 15 268 328 phone number 8 8 users reported that they have successfully reached GoToGate by calling +353 15 268 328 phone number Click down if you have unsuccessfully reached GoToGate by calling +353 15 268 328 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +353 15 268 328 phone number
    14%
    Confidence score
    Ireland
    +39 230 578 287
    +39 230 578 287
    Click up if you have successfully reached GoToGate by calling +39 230 578 287 phone number 3 3 users reported that they have successfully reached GoToGate by calling +39 230 578 287 phone number Click down if you have unsuccessfully reached GoToGate by calling +39 230 578 287 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +39 230 578 287 phone number
    Italy
    +81 345 107 594
    +81 345 107 594
    Click up if you have successfully reached GoToGate by calling +81 345 107 594 phone number 9 9 users reported that they have successfully reached GoToGate by calling +81 345 107 594 phone number Click down if you have unsuccessfully reached GoToGate by calling +81 345 107 594 phone number 11 11 users reported that they have UNsuccessfully reached GoToGate by calling +81 345 107 594 phone number
    Japan
    +60 392 121 602
    +60 392 121 602
    Click up if you have successfully reached GoToGate by calling +60 392 121 602 phone number 9 9 users reported that they have successfully reached GoToGate by calling +60 392 121 602 phone number Click down if you have unsuccessfully reached GoToGate by calling +60 392 121 602 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +60 392 121 602 phone number
    20%
    Confidence score
    Malaysia
    +52 554 164 2233
    +52 554 164 2233
    Click up if you have successfully reached GoToGate by calling +52 554 164 2233 phone number 4 4 users reported that they have successfully reached GoToGate by calling +52 554 164 2233 phone number Click down if you have unsuccessfully reached GoToGate by calling +52 554 164 2233 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +52 554 164 2233 phone number
    33%
    Confidence score
    Mexico
    +31 207 989 105
    +31 207 989 105
    Click up if you have successfully reached GoToGate by calling +31 207 989 105 phone number 6 6 users reported that they have successfully reached GoToGate by calling +31 207 989 105 phone number Click down if you have unsuccessfully reached GoToGate by calling +31 207 989 105 phone number 5 5 users reported that they have UNsuccessfully reached GoToGate by calling +31 207 989 105 phone number
    9%
    Confidence score
    Netherlands
    +47 81 552 988
    +47 81 552 988
    Click up if you have successfully reached GoToGate by calling +47 81 552 988 phone number 4 4 users reported that they have successfully reached GoToGate by calling +47 81 552 988 phone number Click down if you have unsuccessfully reached GoToGate by calling +47 81 552 988 phone number 3 3 users reported that they have UNsuccessfully reached GoToGate by calling +47 81 552 988 phone number
    14%
    Confidence score
    Norway
    +63 22 313 126
    +63 22 313 126
    Click up if you have successfully reached GoToGate by calling +63 22 313 126 phone number 21 21 users reported that they have successfully reached GoToGate by calling +63 22 313 126 phone number Click down if you have unsuccessfully reached GoToGate by calling +63 22 313 126 phone number 22 22 users reported that they have UNsuccessfully reached GoToGate by calling +63 22 313 126 phone number
    Philippines
    +48 123 987 792
    +48 123 987 792
    Click up if you have successfully reached GoToGate by calling +48 123 987 792 phone number 3 3 users reported that they have successfully reached GoToGate by calling +48 123 987 792 phone number Click down if you have unsuccessfully reached GoToGate by calling +48 123 987 792 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +48 123 987 792 phone number
    20%
    Confidence score
    Poland
    +65 31 572 707
    +65 31 572 707
    Click up if you have successfully reached GoToGate by calling +65 31 572 707 phone number 8 8 users reported that they have successfully reached GoToGate by calling +65 31 572 707 phone number Click down if you have unsuccessfully reached GoToGate by calling +65 31 572 707 phone number 4 4 users reported that they have UNsuccessfully reached GoToGate by calling +65 31 572 707 phone number
    33%
    Confidence score
    Singapore
    +27 318 197 058
    +27 318 197 058
    Click up if you have successfully reached GoToGate by calling +27 318 197 058 phone number 6 6 users reported that they have successfully reached GoToGate by calling +27 318 197 058 phone number Click down if you have unsuccessfully reached GoToGate by calling +27 318 197 058 phone number 25 25 users reported that they have UNsuccessfully reached GoToGate by calling +27 318 197 058 phone number
    South Africa
    +82 707 488 3572
    +82 707 488 3572
    Click up if you have successfully reached GoToGate by calling +82 707 488 3572 phone number 7 7 users reported that they have successfully reached GoToGate by calling +82 707 488 3572 phone number Click down if you have unsuccessfully reached GoToGate by calling +82 707 488 3572 phone number 9 9 users reported that they have UNsuccessfully reached GoToGate by calling +82 707 488 3572 phone number
    South Korea
    +34 935 452 890
    +34 935 452 890
    Click up if you have successfully reached GoToGate by calling +34 935 452 890 phone number 3 3 users reported that they have successfully reached GoToGate by calling +34 935 452 890 phone number Click down if you have unsuccessfully reached GoToGate by calling +34 935 452 890 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +34 935 452 890 phone number
    20%
    Confidence score
    Spain
    +41 315 449 887
    +41 315 449 887
    Click up if you have successfully reached GoToGate by calling +41 315 449 887 phone number 4 4 users reported that they have successfully reached GoToGate by calling +41 315 449 887 phone number Click down if you have unsuccessfully reached GoToGate by calling +41 315 449 887 phone number 9 9 users reported that they have UNsuccessfully reached GoToGate by calling +41 315 449 887 phone number
    Switzerland
    +886 801 127 693
    +886 801 127 693
    Click up if you have successfully reached GoToGate by calling +886 801 127 693 phone number 3 3 users reported that they have successfully reached GoToGate by calling +886 801 127 693 phone number Click down if you have unsuccessfully reached GoToGate by calling +886 801 127 693 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +886 801 127 693 phone number
    Taiwan
    +90 312 900 1732
    +90 312 900 1732
    Click up if you have successfully reached GoToGate by calling +90 312 900 1732 phone number 2 2 users reported that they have successfully reached GoToGate by calling +90 312 900 1732 phone number Click down if you have unsuccessfully reached GoToGate by calling +90 312 900 1732 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +90 312 900 1732 phone number
    Turkey
    +44 203 365 0130
    +44 203 365 0130
    Click up if you have successfully reached GoToGate by calling +44 203 365 0130 phone number 39 39 users reported that they have successfully reached GoToGate by calling +44 203 365 0130 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 203 365 0130 phone number 13 13 users reported that they have UNsuccessfully reached GoToGate by calling +44 203 365 0130 phone number
    50%
    Confidence score
    Israel, Saudi Arabia, UAE
    +44 207 943 2838
    +44 207 943 2838
    Click up if you have successfully reached GoToGate by calling +44 207 943 2838 phone number 6 6 users reported that they have successfully reached GoToGate by calling +44 207 943 2838 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 207 943 2838 phone number 3 3 users reported that they have UNsuccessfully reached GoToGate by calling +44 207 943 2838 phone number
    33%
    Confidence score
    Bulgaria, Slovakia, Ukraine
    +852 30 081 583
    +852 30 081 583
    Click up if you have successfully reached GoToGate by calling +852 30 081 583 phone number 6 6 users reported that they have successfully reached GoToGate by calling +852 30 081 583 phone number Click down if you have unsuccessfully reached GoToGate by calling +852 30 081 583 phone number 11 11 users reported that they have UNsuccessfully reached GoToGate by calling +852 30 081 583 phone number
    Hong Kong, Indonesia, Thailand, Vietnam
    More phone numbers
  3. GoToGate emails
  4. GoToGate address
    Miami, Florida, 33131, United States
  5. GoToGate social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.