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GoToGate

GoToGate review: customer service 4

P
Author of the review
9:05 pm EDT
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I called your 24/7 customer service 3 hours ago
I've been put on wait since then
Please wake your agents up
A reason to not use Gotogate in the future
sucks

Also, I filled in the right email but didnt get my booking
I have sent email and currently calling regarding this problem
As I'm unable to reach to you guys
I'm assuming that this is your problem
Please fix

Jun 15, 2018 2:48 am EDT
GoToGate customer support contacts
Address

Miami, FL, 33131, US

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Hi.

I would like to apologize for the troubles you have experienced trying to get in contact with us. Since I don´t have your booking details I can´t check if the issue have been solved yet. If you still haven´t received your booking confirmation I recommend you to check your spam filter. If you need to get in contact with us you can find our contact forms and phone numbers here:
https://www.gotogate.com/contact

/Johan, Gotogate
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

4 comments
Add a comment
V
V
Violeta Șerban
, US
Apr 24, 2019 5:47 am EDT

I BOOKED THIS FLIGHT ON MARCH 21TH 2019
Gotogate Info Fri, Mar 22, 2019 at 11:31 AM
Reply-To: Gotogate Info
To: violeta2015serban@gmail.com

Zboruri Hoteluri Închirierea de mașini

Rezervare zbor Order number: KUNSYC

De la La
Data Ora

Bucharest Otopeni Apt Warsaw
Thu 11 Apr 2019 05:35 - 06:25
Warsaw St Petersburg Pulkovo Apt
Thu 11 Apr 2019 10:55 - 13:55
St Petersburg Pulkovo Apt Warsaw
Wed 17 Apr 2019 14:40 - 15:45
Warsaw Bucharest Otopeni Apt
Wed 17 Apr 2019 22:45 - 01:30 +1

Pasageri
e-Ticket number(s) Booking Number Airline Reference
Codrut Alexandru Mr Serban
080-[protected] OI77BJ LO/OI77BJ
Violeta Ms Serban
080-[protected] OI77BJ LO/OI77BJ

Very soon I receved a message that the trip was CANCELLED"due tu UNFORSEEN EVEN", an alternative route was offered, but in another day, out of our visa validity.
Customer service said that we would receive a refund in max 3 weeks, but after many calls to customer service, I was told that the refund was not processed "due to UNFORSEEN event".
So I will forward the issue to the Customer Authority in my country, do you have any other suggestions about the possibility to solve the issue?
Thank you

E
E
Engr.Azhar
, AE
Sep 28, 2018 10:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I filled in the right email but didnt get my booking airline ticket. Please fix my problem.

J
J
jonhuz
, US
Sep 19, 2018 8:54 am EDT

I have been trying to reach the call center for an hour now but no one is answering the call. I keep getting the message telling me that if I am unable to wait I should email. How many hours should I wait to get connected to an agent?

M
M
Mohammed riyadh
, SA
Jun 16, 2018 6:02 am EDT

Yesterday booked my Ticket, but not got a confirmation (I sent email to customer service then they replied - my flight we have found one failed booking attempt, but this booking was automatically cancelled since the payment was not successful. Although we cannot see any detailed information regarding the payment, I paid by Debit card not Credit card, and I received conformation from Bank, payment deducted from my account.

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  3. GoToGate emails
  4. GoToGate address
    Miami, Florida, 33131, United States
  5. GoToGate social media
  6. Maria
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    Jun 15, 2024