GoToGate – Serious complaint about not receiving a refund for flight tickets

Order [protected]
Airline ref KRTL5V
Subject: Serious Complaint about Not Receiving a Refund for Flight Tickets

Dear GOTOGATE Service Team,

I am writing this letter to you out of deep frustration and disappointment following my poor service experience with your company. I have contacted you dozens of times regarding a refund for flight tickets I purchased on [purchase date] for a flight to [flight destination] on [flight date].

Despite the many promises I have received, I have not yet received the refund I am due. Every attempt I have made to obtain a clear and practical response has been met with empty responses and no real solution. I feel that your conduct is unacceptable and unprofessional.

I demand that you review my case immediately and provide me with a clear update on the status of the refund request. If I do not receive a satisfactory response within [specify a reasonable period of time, e.g. 7 days] – I will consider contacting legal or consumer authorities.

I expect a prompt response.