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CB Travel Agencies and Tour Operators GoToGate payment debited but no ticket processed
GoToGate

GoToGate review: payment debited but no ticket processed 32

R
Author of the review
10:12 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Hi,

I had been on the site to purchase 2 tickets and right after feeding the system with my otp for transaction, the page gave me an error message. However, my bank statement confirmed that the payment has been debited through email and message.

I tried calling gotogate and they didnt pick my call. The experience is horrendous!

Are you guys frauds?

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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32 comments
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Oummé Rajbally
, US
Jan 15, 2024 3:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

Re: technical error order mqm0xo

i paid for my flight (flight reservation qhfvuv) today air ticket+bank charges

but it got cancelled due to a technical error

you will refund me the air tickets

but i also paid bank charges $ 27.28

you should refund that also!

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Ashoo Agarwal
, US
Nov 28, 2023 9:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I booked a flight for Round trip from Delhi to Coimbatore via GoToGate application. Here they payment from my bank has been done however tickets have not been confirmed. I have checked with the airline as well. Customer care people of GoToGate are not responding.

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Christie Swart
, US
Nov 25, 2023 4:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

This number +[protected] does not work, you online chat does not work, you don't reply on emails. How the F$%^& can one contact you urgently.?

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Lopamudra1702
Bhubaneswar, IN
Nov 19, 2023 8:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I booked a ticket from this site. They deducted the money from my account but ticket is not confirmed. How fraud they are

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Graeme Wright
Gwelup, AU
Jul 12, 2023 2:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please refer to attachments listed as Parts A, B and C, as the details did not fit within the 240 word limit. We seek a legal injunction requiring Gotogate to resolve their baggage processing system with Malaysia Airlines before including this option on their website booking system.

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Ahmed Kamal123
, US
Jul 01, 2023 12:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

phone numbers are not accessible , you cannot change your booking , its a trap

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Jorge Incer
Managua, NI
Apr 19, 2023 10:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The following date Viva Air went broke, and we were denied to flight.

Order number M377MU. You also gave a non valid booking number: 35U54Z. V We tried to exchange the tickets to AVIANCA, Viva Air' sister company, but they were unable to assist us, because the booking number you gave us was a non valid number.

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Caleb Dieuveil
, US
Mar 21, 2023 5:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Never buy your ticket from GotoGate. The after sale services is the worst they miss inform you.

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manas.wendt
KOLKATA, IN
Jan 01, 2023 2:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have booked this ticket for 24th Dec 22 flight from Dibrugarh to kolkata, when entering airport i found that you have booked a ticket for 24th Jan 23.

Its a gross violation & do the needful asap

+91 [protected]

manas.wendt@gmail.com

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Otakar Sir
, US
Oct 17, 2022 8:44 pm EDT

ON 29.11.2021 was cancelled flight QR 1378 Johannesburg Doha . I wait

for refund for me and my wife 362.08E each one.

Ticket nr. [protected] and 0324.

Document nr [protected].

Qatar air send me transportation credit voucher on 28.12.2021.

Order nr LDTCRI

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Asjad Sarosh
, US
Sep 26, 2022 3:18 am EDT

Did 2 tickets from delhi to amsterdam on September 18th and firstly i git an email i will be getting my tickets shortly

Then i got an email that i will not receive any tickets as they have not received the money and it was instantly debited from my account

I called them but no response

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Kenneth M. Williams
, US
Sep 14, 2022 6:41 pm EDT

Sept. 01, 2022. Made a flight booking and got an error. The money was debted to my bank. No confirmation for the flight. ka_michael7@yahoo.com. The flight was for Manila Philippines to Singapore round trip on October 18 to October 19. Bank of America for $142.28.

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glu
man, GB
Sep 04, 2022 3:38 pm EDT

GOTOGATE have taken a completely wrong amount from my account, nothing like the amount that was on line at the time of the booking.

GOTOGOATE took from my account GBP 592.05.

I never agreed to anywhere close to this.

The recipt from Ryanair was £258.03 and nothing more.

Tried calling them a few times, no interest at all.

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Ricardo ES
, US
Aug 25, 2022 1:59 am EDT

I am trying to contact GotoGate in relation to a booking I have made.

I have tried to contact the company through the available method (phone) and the call does not go through. This company is very poor on customer service.

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Thomas Barber
, US
Jul 31, 2022 9:16 pm EDT

Go to gate wont process my refund been waiting from may

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Muzamel
, CA
Feb 29, 2020 10:55 pm EST

GotoGate customer care team rude and cut my phone 2 times while talking to them on the phone. which i need a refund while they didn't do there job which mostly i did it talking to Tap Portugal which said they its a issue of Tap which they don't let me in i asked for me full refund from GOTOGATE which they are saying no refunds at all almost 3000$.

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Muzamel
, CA
Feb 16, 2020 1:30 am EST

Refund needs to be paid back

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Cassie Wilde
, GB
Sep 30, 2019 6:30 am EDT

I was trying to change my flight and the call centre operative is a bloody idiot, got none of my details right and didn't listen.

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Ibrahim Abulabda
, US
Aug 12, 2019 11:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This complaint is regarding booking number N3843A. Royal Jordanian airlines issued a refund to you in order to issue a refund to me minus the cancellation fee. Why do you insist on keeping all the money?

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Veula
, DE
Aug 06, 2019 3:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hallo
I try to call you several times but it always busy.

I have reserve 4 tikets to Istanbul on 22 August and return on 27 August and I want to change the ticket name how much should I pay.
And what should I do to change the Names

Thanks

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Hapility
, US
Jul 11, 2019 2:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I booked a flight a month ago and 10 days ago company cancelled the flight and proposed same flight 2 days later. This proposal is not valid for me. I have requested alternative proposal but no feedback received in 10 days. Not sure if flight will be cancelled and refunded or if another option is available. I can not wait longer. Booking KWJ0DE.

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Gamal_Issa
, KW
Jun 25, 2019 2:54 am EDT

Wasting a lot of time on the telephone and at last no reply

Answering an email takes 5 days . It's strange and unacceptable

Please try to solve my problem [protected]
I am in a bad need for your help to change my flight because I have visa problems

Please reply soon
E.mail: Drmohammedgamal22@gmail.com
greenfarm88@yahoo.com
[protected]

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Ionela123
, RO
Jun 11, 2019 11:04 pm EDT

I bought two tickets and the money have been withdrawn from my card but I didn't receive any confirmation email. There was also and error after I made the reservation on the page. I can't find any email address to contact them and they don't answer on facebook.

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Diver567
, US
Jun 09, 2019 1:36 am EDT

Shubham - India contact centre agent - needs training to control his aggression when speaking with paying customers. He should refrain from raising his voice and shouting at customers.

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Ionela123
, RO
Jun 05, 2019 3:14 pm EDT

I bought two tickets and the money have been withdrawn from my card but I received no confirmation email and I don't know the booking number either. There was an error after I placed the order but like I said, the money have been withdrawn. I can't find an email to write to them and they don't reply on facebook.

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Ailson J. De Moraes
, US
May 11, 2019 10:07 pm EDT

why you don't have a clear email on your website? it is ridiculous!

Trying to change a flight and cannot get hold of your email.

REF: KBQMS7

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athas54
, GR
May 07, 2019 7:38 pm EDT

I want communicate to learn about this flight I book in my country but not are service from you here Greece could you help me how I could had services here or give me somephones or agent representative you here thanks

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Ruth Arlene Barrios
, US
Apr 22, 2019 12:52 am EDT

HIGHLY NOT RECOMMENDED, booked at your owned risks...

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gauravguptav
, IN
Apr 21, 2019 6:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Team,
Please share the booked ticket confirmation or pdf asap, its almost 2 hours and I didn't receive any confirmation.

I need these tickets to apply for my tourist visa application.
My registered email id: gaurav.ggpta@gmail.com

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Khaja0927
, SA
Apr 09, 2019 6:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

please update? kindly I need the support.

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Khaja0927
, SA
Apr 07, 2019 6:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Confirmation; Order number: KUBHNY,

I want to either change or cancel the ticket as i have planned to travel on another dates.

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JT578
, GB
Apr 04, 2017 6:18 am EDT

Drop Skyscanner a line here, they can usually help contacting the travel provider for you: https://help.skyscanner.net/hc/en-gb/requests/new

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