CB Travel Agencies and Tour Operators GoToGate Flights

GoToGate review: Flights

liem bui-le of US

Jan 18, 2025 2:18 pm EST

Verified customer

Featured review

I have been trying to get a refund from Gotogate for the past five years after my flight to Japan was canceled on March 21, 2020. Despite Gotogate approving the refund, I am still waiting for the money to be returned.

Their lack of action and communication is incredibly frustrating, and I feel like I have been given the runaround for years. Every time I reach out, there’s either no response or vague promises that lead nowhere.

This experience has been a nightmare, and I would caution anyone against booking with Gotogate. A company that takes this long to resolve a simple refund clearly does not prioritize its customers. Save yourself the hassle and book elsewhere.

Desired outcome: Refund for my flight

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GoToGate - payment debited but no ticket processed 32

Resolved

GoToGate - customer service 4

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View all GoToGate reviews and complaints

GoToGate Contacts

GoToGate phone numbers

+1 (646) 558-7089
+1 (646) 558-7089

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United States

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United Kingdom

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8%
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14%
Confidence score

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20%
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33%
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Spain

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50%
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Confidence score

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Hong Kong, Indonesia, Thailand, Vietnam

More phone numbers

GoToGate emails

customer.relations@etraveli.com

100%
Confidence score: 100%

Support

GoToGate address

Miami, Florida, 33131, United States

GoToGate social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 11, 2025
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