CB Travel Agencies and Tour Operators GoToGate Unhelpful and misleading customer service

GoToGate review: Unhelpful and misleading customer service

Jordi Julia of puerto princesa, PH

May 20, 2024 10:52 am EDT

Verified customer

Featured review

I am writing to express my extreme frustration and disappointment with the customer service I received from your team. Despite multiple attempts to resolve an issue, I was met with unhelpful and misleading information.

We were trying to change our flights and were given incorrect information about the availability of economic class seats. However, when we checked online, we found that there were economy class options available. Despite this, we were still want to charged an additional $900 for the flight on bussines class, which was originally priced at $150 in economic class

It was a long and difficult day dealing with your team, but we were unable to get any meaningful response or speak with a supervisor. The lack of help and misinformation we received was unacceptable and I hope that you will take immediate action to address this issue.

I hope to hear back from you soon and resolve this matter amicably.

Claimed loss: more than 300$ in tikets and more than 90$ in calls in the costumer service for nothing

Desired outcome: At least get back 390$ I spent and I don't know anything more about this company

Confidential Information Hidden: This section contains confidential information visible to verified GoToGate representatives only. If you are affiliated with GoToGate, please claim your business to access these details.

I recently had a disastrous experience with your company's customer service. We tried to change our flights, but it took an eternity for them to verify our tickets. And when they finally got around to it, they told us that we couldn't change our flights at all. To add insult to injury, the customer service was atrocious. We were given the runaround and refused even basic assistance, such as speaking with a supervisor.

The lack of help and transparency was appalling. We were left feeling frustrated and helpless. Needless to say, I will not be recommending your company to anyone.

GoToGate - payment debited but no ticket processed 32

Resolved

GoToGate - customer service 4

Resolved

Replied

GoToGate - ripped off, took double payment 1

GoToGate - Airline tickets 2

GoToGate - I made double booking/reservation. 2

Resolved

Replied

GoToGate - Very nice company

GoToGate - Great Airtvrl

GoToGate - Refund - not processing / they do nothing 1

GoToGate - Refund my tickets due to Sudan war - Order #M5D170 1

GoToGate - non existent customer service.

View all GoToGate reviews and complaints

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GoToGate Contacts

GoToGate phone numbers

+1 (646) 558-7089
+1 (646) 558-7089

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United States

+44 203 794 7674
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United Kingdom

+61 281 887 187
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Australia

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8%
Confidence score

New Zealand

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Austria

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Belgium

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Canada

+86 400 120 1638
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China

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Denmark

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France

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India

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14%
Confidence score

Ireland

+39 230 578 287
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Italy

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Japan

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20%
Confidence score

Malaysia

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33%
Confidence score

Mexico

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9%
Confidence score

Netherlands

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14%
Confidence score

Norway

+63 22 313 126
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Philippines

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20%
Confidence score

Poland

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33%
Confidence score

Singapore

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South Africa

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South Korea

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20%
Confidence score

Spain

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Switzerland

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Taiwan

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Turkey

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50%
Confidence score

Israel, Saudi Arabia, UAE

+44 207 943 2838
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33%
Confidence score

Bulgaria, Slovakia, Ukraine

+852 30 081 583
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Hong Kong, Indonesia, Thailand, Vietnam

More phone numbers

GoToGate emails

customer.relations@etraveli.com

100%
Confidence score: 100%

Support

GoToGate address

Miami, Florida, 33131, United States

GoToGate social media
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Jun 15, 2024