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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T
9:41 am EDT

Google continuous bank charge that I can't verify

I keeping getting charged $4.99 from my checking account several times a month. I have checked all my google accounts and can't seem to locate this charge anywhere. This is how it reads on my statement: GOOGLE *Telepath POS Mountain View CA US 540816 -4.99 No where can I find where I or any family members in my home have signed up for a service that would be charging us this charge as well.
Tricia Ober
tricia.[protected]@gmail.com

[protected]

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A
11:10 pm EDT

Google unauthorized charges

I play WSOP. I thought I would buy some chips. I looked at my checking account . Since Feb. I have bought some chips. I noticed that I was having charges every day. I was NOT buying chips everyday, I called my bank. They gave me Googles phone number. I called them back in Feb or March. They asked me my g mail account. I did not know it. I don't use that email. They called me back. Nothing was done. I got a new debit card. Yesteday I used it twice. for Google. Twice meaning 2 different transactions. I look at my checking account. They hit me today also. I called them. They claim it is my bank not them. I called my bank. They say : No Google is putting these transactions through. This has happened on my credit cqards also with Google. Now I have to get new cards for all thanks to Google. They rip people off. I am having my banki call them tomorrow. Enough is enough with Google. Now I have to have my credit cards call them also. They keep charging you for one transaction. My suggestion is DONT EVER BUY ANYTHING FROM GOOGLE PLAY. They keep charging you and saying well you bought these. No I DID NOT THAT MANY TIMES. It is costing me non sufficient funds fees also. Enough is enough GOOGLE. You have enough money. Do Not rip off us l, ittle guys who work hard for their money

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D
7:44 pm EDT

Google advertising

Your company advertises RIP off fraudulent ticket company https://www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwjTwr7el5ziAhWSjY8KHekPCVAYABAAGgJzYg&ae=1&ohost=www.google.com&cid=CAESEeD2zaAl5hzIAqyDLP52Jy2S&sig=AOD64_3n0Rlp49NksGK4h4ypwthEI0T-nQ&q&adurl=http://www.viagogo.com/au/_C-31385?AffiliateID%3D49%26adposition%3D1t1%26LCID%3D2057%26PCID%3DPSAUGOOSPOCANBE7D7326BB74%26AdID%3D345384535669%26MetroRegionID%3D%26psc%3D%26ps%3D%26ps_p%3D0%26ps_c%3D1366661668%26ps_ag%3D61452304544%26ps_tg%3Dkwd-295505539326%26ps_ad%3D345384535669%26ps_adp%3D1t1%26ps_fi%3D%26ps_li%3D%26ps_lp%3D9071967%26ps_n%3Dg%26ps_d%3Dm%26gclid%3DCj0KCQjwzunmBRDsARIsAGrt4mtLICOrgHVXRr53o5eKdrxR_YrdOZCDcGzGE1Vmb8Guf2uksEGVVEsaAqzlEALw_wcB&ved=2ahUKEwiEg7fel5ziAhWA_XMBHSbCDowQ0Qx6BAgOEAE
These people lie to hard sell over inflated products and google should be ashamed to support this type of fraudulent behavior.

David Gattringer

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Update by David Gattringer
May 14, 2019 7:52 pm EDT

https://www.accc.gov.au/media-release/court-finds-ticket-reseller-viagogo-misled-consumers

Update by David Gattringer
May 14, 2019 7:45 pm EDT

Vigogo should be removed from all search results

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ComplaintsBoard
T
12:36 pm EDT

Google unauthorized charges

05/13/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$0.99

05/11/2019
Point of sale withdrawal / google *huuuge global g.co/helppay#caus
-$4.99

05/09/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$0.99

05/09/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$2.99

05/05/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$4.99

05/04/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$2.99

05/04/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$6.99

05/04/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$9.99

05/03/2019
Point of sale withdrawal / google *word find mountain viewcaus
-$5.99

04/27/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$2.99

04/27/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$2.99

04/27/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$6.99

04/26/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$4.99

04/26/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$19.99

04/26/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$4.99

04/26/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$4.99

04/26/2019
Point of sale withdrawal / google *huuuge global mountain viewcaus
-$6.99

I did not authorize any of the above and you or whoever is still taking money from my account! I suggest stop doing this or get in the [censored] of whoever is doing it or I shall issue a cease and desist letter. I want my funds returned and my number off whoever has it.

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Dhivfabajvdbj28;80
Scarborough, AU
Oct 03, 2022 7:27 am EDT

Hi I have a charge for $3.97 and I want my money refunded. thank you

T
T
Terri Heard
, US
Nov 26, 2019 8:58 am EST

I have 2 more charges for $3.18 and i want my money refunded. thank you

ComplaintsBoard
A
12:44 pm EDT

Google unauthorized charges on credit card

Every month I am charged $39.99 on my credit card by google.
I do not know or authorized these charges. There is no credit card in my google profile .
Google customer service says that they could not locate the charge,
For more than a year this has been going on. I cancelled my credit Card and in my new credit card am still charged.
please help Axel [protected]

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S
sheridan williams
Holly ridge, US
Jun 01, 2021 8:09 pm EDT

CHARGES ON MY BANK CARD! On May 28-29 someone charged around 450.00 on my card. The name on my card had( GOOGLE Hutch MOUNTAIN VIEW CA)It was charge 21.34 mostly and some 10.66 I have gone to my bank and stop the card.. But I need My money back.. check your record on that day and will see all the times whoever purchases on my card..I am the only cardholder and i didn't make those purchases...

A
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Anthony E. Winston Sr
, US
May 30, 2021 5:42 pm EDT

Charges on my credit card i dont know anything about took 90.00 from me, i dont have a google google play account .The money was taken out in 5.00 increments until they could get no more, insufficant funds ..I would like my money returned please...Anthony Winston [protected]...aewinston@sbcglobal.net

J
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JJF24
, US
Jun 17, 2019 11:31 am EDT

I have found same charges on my credit card. You need to go to Chrome/settings/payment methods, and remove any stored cards there. I have not had a charge since I removed my cc, not even sure how it had gotten stored there in the first place. Hope this helps!

D
D
DisgustedAnnoyed
, US
May 22, 2019 7:20 pm EDT

Google claims it comes from a card I used back in 2010. In order to ask for a refund you need to say the numbers on the CC but I no longer have it. Sucks to have to cancel the credit card and update all my other subscriptions. But I'm not going to lose more money through this charade.

D
D
DisgustedAnnoyed
, US
May 22, 2019 7:18 pm EDT

I am experiencing the same thing but for 19.99. Very frustrating!

ComplaintsBoard
M
1:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google review

Jason Klein submitted a false review about Bay Management Group. He used my full name several times in the review. He's an unhappy customer with an ax to grind. I care because his review falsely depicts my company as unethical and he chose to try to discredit the company and my name.
I work really hard at creating a great experience for my customers and go out of my way to see that they are all happy with the results. I am honest, ethical and fair.
Jason Klein is having a difficult time finding a house or apartment to rent for some reason.
He claims to have excellent credit but i doubt it or he would have found a place to rent that he liked already.

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J
5:56 pm EDT

Google product and service information

When searching product or service information on Google one invariably gets a list of providers purporting to provide the names of companies that actually provide the item or service. In my experience they are usually of little use and list items etc., that one doesn't want or require. Google should instead consider give priority to providers who actually provide the product or service.

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J
12:57 pm EDT

Google I am complaining about google supercell mountain view

I don't know how this appeared but they keep taking money out from my account. I want you guys to stop this from happening please. Or I will erase Google or erase my info on Google all together. The transactions were made May, 3rd, 2019 and today May, 7, 2019. And it's called Supercell mountain view. I thought I can trust Google from letting these unknown transactions go through.

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S
sylvia matthew
, US
Jun 28, 2019 11:17 pm EDT

Have you got anywhere with this or had anyone helped you with this I also am being charged with these same fake purchases over and over

ComplaintsBoard
K
1:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google google flights

While trying to purchase plane tickets through google flights an issue occurred. When required to purchase a Google Play card to pay for our plane transaction, the gray cover on the code and smears and indentions causing the first group of numbers not to be read. When bringing it to the employees attention we were asked to send a picture of the card to his manager. The manager (Brian Belford) then got on the phone and began blaming us for the problem. We were told we would have to go buy another $450 card. Once I said that I needed to get a refund in order to make the same purchase again we were told that we much buy the 2nd card before we could get a refund. When I tried to explain that I would have to have a return in order to have the money he became very rude, making comments like OMG do you not understand that we don't have to do anything for you since it is your fault. He became insulting and then asked to speak to my husband since I couldn't understand. I kept trying to explain that I did what I was instructed to do by the employee and that the card had something wrong with it and that it should not cause me to lose $450. He then became extremely rude to my husband until he hung up. The initial employee called back trying to apologize for the manager but, the trust had been lost in the company. The senior manager, Glen Martin then called trying to talk to us about the situation offering help. My major complaint is with the professionalism of Brian Belford the manager. This situation could have been handled in a different way as we felt scammed and had a $450 loss at this point with the money for our plane tickets sitting on a defective Google Play Card. This 2 1/2 hour experience does not leave a good taste for google in our mouth. We are still not sure weather we have been scammed or if we will even have plane tickets when we get to the airport. Hopefully someone outside this department can look into this situation or maybe listening to the phone calls that they say were recorded as he told us we couldn't report it to the Better Business Bureau because I was talking to them as he laughed.

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K
3:18 am EDT

Google freud payment of rs. 20,500 in my sbi account in the name of othpg 911975310542google *gareema [protected]

Dear Sir,

We have received SMS by bank on Dated. 29-Apr-2019, debited of Rs. 20, 500/- by Debit Card.

SBIDrCard X7508 used for Rs20500.00 on29Apr19 at99999999 Txn#[protected] If not done by u fwd this SMS to [protected] or call1800111109 to block ur Card.

We have not withdrawal this amount & not received any OTP.

We have checked my bank account details via net banking, this amount debited by by debit card OTHPG 911975310542GOOGLE *gareema [protected].

Please do the needful & Refund money..

Thanks & Regards,

Krupal Vaghela.
[protected].
Assistant Officer,
Session Court, Bardoli. Surat.
Email :- krupal.v.[protected]@gmail.com

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M
4:10 pm EDT

Google tap sports baseball 2019

I've been a VIP for a couple years now, spending hundreds of dollars on this game. With that said, you do an update, I buy a POTW box and immediately get banned?!?! Is this how business works? I'm so frustrated with this! Your algorithm needs to be checked! I've never cheated, but I'm being treated like a criminal. This needs to be fixed! You can't even explain to me what was found wrong with my team? Innocent until proven guilty, correct? Not for glu I guess! Please at least give me an explanation that is not computer generated! I'd love to hear what went wrong!

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J
12:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized advertising by google

Whenever I click on Google on my computer, whatever that runs there is accompanied by advertising for various products that I have bought in the past online. You have no right to clutter up my computer with personal ads from these companies who no doubt pay you to do so. My online purchases are none of your business, and I resent the intrusion into my privacy.

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B
1:46 pm EDT

Google unauthorized charges

I have unauthorized charges on my Visa card. It happened yesterday 4 times. The only service I had was gmail and I'm canceling that as soon as I find out how. You should be ashamed of yourselves. Stealing innocent peoples money. And out sourcing calls to the Philippines and not doing [censored] about it. I am an Officer. I'm going to contact the FBI and the FCC. You forget that it only takes one person to complain for an investigation to get started. It's only $80 but it was my money not yours!

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D
3:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google android updates

I'm writing to complain about the android update process. First, I don't like being forced to update if I don't want to. The second relates, the latest update disabled call recording. I live in a state that allows unsolicited two way call recording. I use it primarily to be able to review information given on a call, appointments, instructions etc. I'm not always near a pen and paper, so that was important for me. I would appreciate a work around for these problems. Also, I have a Note 8 and since the update it seems to be working more and when I'm doing an CPU intense project, it over heats and shuts down. Not acceptable. I believe there are many users who want the option to update or not.

Thank you,
John Jesme

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M
3:15 am EDT

Google unauthorized service charges

I've been charged 3 different charges suddenly in various amounts for a company I've not used apps from in at least 6 months, if not more than a year ago.

4/22/19: $1.99 Google *Glu Games G.co/helppay# CA,
4/19/19: $0.99 Google *Glu Games G.co/helppay# CA, S389108516779199
3/22/19: $4.01 Google *Glu Games G.co/helppay# CA, S589080825113958

I have not authorized these charges, and after a quick search, this company appears to be stealing from people through unauthorized transactions via Google apps.

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R
3:36 pm EDT

Google 04/22/2019 memo debit memo google *telepathic g.co/helppay#ca94043

I have no idea what this is or how I got charged for this and wonder if you could explain it to me. I have not approved this transaction and neither has my husband. THis transaction came out on 4/15/19 and is supposed to also come out on 4/22/19. My number is [protected] you may call me at anytime if I dont answer please leave a message for due to I am working and dont usually answer numbers that I dont know. Thank you for your attention in this matter.

Bonnie Brantner

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TNix14
, US
Jul 04, 2019 10:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It is an app called HOOKED by the developer TELEPATHIC. You have to go to GOOGLE PLAY and find the subscription. This company continuously will charge your card without permission. Deleting the app does not cancel the subscription and they will renew over and over until cancelled! I found this out recently!

ComplaintsBoard
G
11:11 am EDT

Google I am complaining about unauthorized purchases that used my bank account

My bank account has been used by someone to charge $648.44 between 4/8/19 and 4/16/19. I need my money back and to stop further use to purchase from this account. my email address: g.[protected]@gmail.com I need someone to contact me to fix this issue and return my money. Purchases amounts were between the amounts of $1.99 and $19.99. Several transactions were made each day. the descriptions on my bank account include the following:

pur google miniclip mountain view ca
vsa google minclip g.co helppay ca
pur google turborilla ab mountain view ca
pur google deemedya inc montain view ca
pur google fingersoft mountain view ca
pur google nofouls mountain view ca
pur google youtubepremium mountian view ca

4/8/19 -15 purchases
4/10/19 - 18 purchases
4/11/19 -3 purchases
4/12/19- 2 purchases
4/15/19 - 16 purchases
4/16/19 - 4 purchases

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R
9:08 pm EDT

Google unauthorized card charges*

120.00 was charged to my card approx 4/8, I did not authorize this transaction. It was to Google*domains g.co/helppay#. I want this removed immediately or I will notify my card company of fraud on your part and they will take action. My name is Roberta Cooper and the email address is [protected]@yahoo.com. I am requesting a refund immediately. Thank you.

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J
10:12 pm EDT

Google google play.

I received a 4999( overdraft on my debit card for a purchase I didn't make in Google play. Please resolve this [censored] à I have had good luck with Google play in the past but this is rediculous. I play slot games but very rarely buy chips and never for this much. There has been a mistake please fix this it is a prepaid debit card and it's ovetdrafted in not sure how that even happens. Help

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T
5:45 am EDT

Google merger games; unauthorised charges deduction

My wife has ordered games from you either on her cell phone and they were charged to my credit card ending in 1025. I checked with her and she have not been logging into the game for a long time.The charges were S$6.49 each and there were few deductions within a month and this has been continued for a few months. I would like to request these charges be taken off my visa ending in 1025 and my visa deleted from your site so no charges will be deducted again. If you need to contact me please email to the following email address: [protected]@singnet.com.sg

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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