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Google complaints 1498

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C
4:40 pm EDT

Google Google Play Ap g.co/helppay# GB

I am unsure what this amount of money from my account was for please clarify or I will order back to cancel "on 24/05/2021 £19.99 was paid from my account I cant recall what its for"
I have only used my phone to purchase flower recognition but all games have failed to log in that I tried there clearly seems to be an error somewhere and I would like to know what it is.
Please e-mail me your response.

Desired outcome: explanation/refund

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1:17 pm EDT

Google Unauthorized debits on my card

On march 22 and 23 $1300.00 was taken out if my account in m ou re than 100 transactions ranging from $2.99 to $20.00. The address on the transactions is 1600 Amphitheatre Pkwy. I have been refunded $700 from my bank but there is still $600 due to me. Please fix this problem as I see google has did this to many people. I will be filing a formal complaint in every state that allows Google to di this to unsuspecting customers.

Desired outcome: Refund the one balance due of $600.00

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1:37 pm EDT
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Google All states moving & storage, inc.

Do not use this company! All states moving and storage in valdosta completed a move for me several months ago - never have I had the amount of sever damage when I have moved as this company did. The damage was extensive - the driver actually glued legs that they broke on my drexel heritage dining table - making the damage even worse. There was barely a piece of furniture that was not damaged in some way. I paid a furniture expert come out to assess the damages and the cost to repair everything was over $9, 000! The owner of the company, john fretti, did not bother to have someone come out and just used the damage report I paid for and then disavowed 99% of the damages and sent a check for $95. I later found out mr. Fretti (ex mayor of valdosta) was a convicted felon and had to resign as mayor. I purchased full replacement "insurance" but that did not matter whatsoever. I would not recommend this company under any circumstances. I have spent hours trying to deal with this and now it is my job to find someone to repair the furniture and what could not be repaired I must replace. They did nothing about the damages! I will not be forced to take the company to court for restitution - it takes so much time and effort to fight with a moving company and particularly a moving company that is dishonest.

Desired outcome: Pay for the damages your company caused

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1:26 pm EDT

Google Chrome

I had a scheduled video meeting with my therapist on May 13, 2021 at 3:30 pm on her Whereby.com account. I had no problems until May 13. On this day, for the first time, it asked me to choose a platform to use. I chose Google Chrome. Despite this being a personal, private therapy session, Google chrome wanted to video, take pictures and record my session! Totally unacceptable.

I think Google chrome blocked my video and microphone so thanks to Google, I can't get in. I chose don't ask me again three times and tried to proceed. Thanks to Google, I can't fix this problem.

Desired outcome: Get back into Whereby to use virtual meetings with my therapist. Have Google get out of people's personal business. It should recognize the confidential nature of the meeting just by the web address.

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10:02 am EDT

Google Nanobit &Chinese all mountain view CAUS. (unauthorized credit card charges)

why is money being taken out of my account
I didn't authorize it.
unethical behavior or
think being scammed

Desired outcome: money back

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10:48 pm EDT

Google Google*dingtone credit internet 94043 ca us

To Whom It May Concern:

I was charged $95.70 on March 23, 2021 from GOOGLE*DINGTONE CREDIT. I never gave anyone authorization to make this purchase. I never filled out any forms and agreed to anything regarding this service. I have put in a complaint with my bank and noone seems to care that this money was fraudently taking out of my account. I would my refund back of $95.70. My card ended in 6734.
I can contacted at [protected] or email me at [protected]@gmail.com

Thank You,

Shauna N. Cohens

Desired outcome: I would like my refund of $95.70 since I never authorized anyone to make this purchase and I never made the purchase myself.

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4:01 pm EDT

Google Google GSUITE

I did not knowingly subscribe to the service. I do not have a personal need or wish to use GSUITE for any purpose at all. Please return the unauthorized payment-charges below:

01/25 GOOGLE *GSUITE_malz.di [protected]@google.com CA 40.00

03/02 Google LLC GSUITE_malz.di [protected] CA 13.50

05/01 GOOGLE *GSUITE_malz.di [protected]@google.com CA 18.00

Thank you.

Mal Gaffney
[protected]@gmail.com

Desired outcome: I trust that on inspection of GSUITE under my name will not show any activity.

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12:24 pm EDT

Google Justflowers.com

Mother's day flowers were delivered THURSDAY after mother's day with no apology but worst of all THEY DON'T EVEN LOOK LIKE WHAT WAS ORDERED. this was a $98 bouquet that looked like it came from a supermarket, rubber band included. OMG awful and he wouldn't not tell me what florist he was from and the card did not have a florist advertisement. submitted two pictures. as you can see the left one is a very full bouquet. The one on the right has 8 flowers and not the right colors

Desired outcome: complete refund and an apology. take them off the internet. do not promote such horrible people

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9:00 pm EDT
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Google I wrote a book to be paid to read,, google has taken that away from me by displaying the book to the public with out paying for it.

I f you type in my name on google my book comes up how they got it is beyond me.By doing so, the consumer may read it copy it and not paying for it.And at 16.00 per copy i'm losing by cause of google they got there nose in to much of our business.

RE; Book
How The Judicial System a corrupt CPS and a treaspassing Judge Failed our family.
copie right belongs to me David Koscielecki

Desired outcome: Settlement for money lost

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3:18 am EDT

Google Design Home

I have downloaded this game and have been paying to buy diamonds and items used to play the game. But this game has been charging my mobile phone with hidden charges that I was not made aware of. I would like those charges to be refunded please as this is extremely unfair. On one side I am paying for the game and then without my knowledge the game is charging me double!
It is a huge amount of money. Please resolve this issue for me.
Thank you!

Desired outcome: Charges to be refunded

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S
7:44 am EDT

Google Funds are being taking out of my account. I never authorized, 11.99 on june 7,2021

Your company has taken out funds of my checking account again. I thought this issue was over until there was a fund I never have given permission to do so. Once again please do not take funds on my bank. Golden1 in woodland, ca.95776, my name is sally Hernandez. ph# [protected]. My ext step is to file a complaint to Better Business Bureau; the amount was 11.99 taken out on june 7, 2021

Desired outcome: please put the amount into my checking acc. i am sure yu have this on file

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3:53 am EDT
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Google Business reviews

I own and run DNR caravan services in ilfracombe - I service and repair caravans - my business is located on a caravan site (napps caravan site) I am a moblle engineer so only accept visits by customers by strict appointment only as I do not own the land - someone (Ian hankin) has left a review - he is not my customer and we have never done work for him or hand any converstaion at all or any dealings - his dealings must have been with the caravan site owner - his review should be based on napps campsite reviews - there is a security barrier at the entrance to the site that the site owner monitors and approves visitors - he does not allow people to "just drop in" as its a private site - mr hankin will have been met by this person who has absolutely no connection with DNR Caravan Services - I have asked for the review to be removed as again there is confusion for mr hankin my request has been denied - THIS IS NOT ACCEPTABLE - I am being reviewd by someone ive never met - for someone who has no dealings with my business - work I have not done for them - and never even met or spoken to them - please can you remove that review - mr hankin if he so wishes can review napps caravan site NOT DNR caravan services

Desired outcome: remove bad review from mr hankin

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8:33 pm EDT
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Google Problems with People using Google for work Retaliation

My name is Darryl Holt. I am being attacked by marketing companies for a Civil Rights issue at
My old employer. Someone is paying them to
Retaliate at my old work by putting info about
Me on a fake website.

Can you please help me by removing this
Negative info . I have texted your business
Many times to remove negative info.

You have helped me before.

Is the a way that I can sue these companies.

Thankyou in Advance

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1:33 pm EDT
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Google Android updates

Date is since the Android update to version 11. Services on my phone are unavailable to wit; play store, my primary email account, Google search, google news. When on my phone which just updated android to version 11.1, found a complaint board on google search, filled that out detailing what was going on, then hit send. It said can't send, you are offline. I am not offline, clearly connected to WiFi. A good resolution would be to have service restored to my android phone. my phone is a one plus 7t

Desired outcome: Have service restored to my phone, cannot add a screenshot as it says i am offline.

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M
9:41 am EDT

Google GOOGLE *zhechang chang g.co

Hi there,

This transaction (no 1) was debited from my credit card in ZAR and i don't have a clue what it is for. Please provide me with more details or refund my credit card asap! No 2 was a legitimate transaction so that is correct.

1) Charge i know nothing about:

2021-04-22
GOOGLE *zhechang chang g.co/helppay#GB 74313291111100455305785
-3, 399.99

2) Legitimate purchase:

2021-04-22
GOOGLE *ROBLOX g.co/helppay#GB 74313291111100647496161
-79.99

Desired outcome: Refund for R3,399.99 asap

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12:40 am EDT

Google Google glu games.

This charge pop up on my statement you took $5.39 out of my account I am 52 years old please refund my money as you can see I would never use this. You can't just go around taking people's money bcuz you choose to with no notification or asking if this is legit. Thank you
CB

Desired outcome: Refund ASAP

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7:45 am EDT
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Google Google play services[Android]

To whom it may concern
I have been witnessing a lot of too many Bloatware Google services which as a general user do not understand. We are told that we can switch of the Location services from our settings but this is easier said and far from the reality. User cannot prevent Google to detect where they nor do they have a choice over which Google Services may run in their phone. I simply call this as surveillance, since most of the com.google.android.gms:persistent service have no reference or documentation on how they work. If you search about individual service names on Google there will be nothing coming up, let us say from the Google community or other platforms.
I greatly feel that this violently threatens my privacy as a user and I believe Google should pay for this or at least explain to us what these individual services do in our phone and why they are important.

I have demonstrated in the video about how many time I have disabled the location service, even had my location access turned off, find My Phone turned off, Google Device administrators(find my phone, off, and screen service) deactivated,
Wifi/Bluetooth/cell tower scanning off and the Google location accuracy off.

Despite doing all of the above, Google location services are still running no matter how many I have disabled it, sometime these services are even hidden from the developer running services.

It is sickening.

Desired outcome: Documentation of how these services works. Payment for intentional surveillance. They also rewrite their privacy policy and explain clearly how they collect our data. They need to remove mostly all of these bloatware services.

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S
8:11 pm EDT

Google GoogleYoutube Internet Service

I never signed up for this. What is this?

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J
11:13 am EDT

Google Google Evolve

$14.99 was charged on my Direct Express card and I don't know why?
[protected]
Thanks... Sincerely jerry yarberry
PS::::PLEASE BE SPECIFIC ABOUT THE CHARGES!

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4:45 am EDT

Google YouTube Member Mountain

GOOGLE *YouTube Member Mountain / ViewCAUS Tran Date/Time: 04/28/2021 18:22:04
-$6.48
I found this charge on my account this morning 4/29/2021. I did not place this charge and will be contacting my bank ASAP and I expect a refund.
There is no phone number listed to call or contact. I assume this is a bogus charge.

Desired outcome: refund

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About Google

Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.

Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
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  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
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  3. Google headquarters
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
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