Goodwill Industries

I purchased a sofa at Goodwill West End #5502 on 4/14/19 and advised I would pick up the sofa today. Before I could pick the sofa up, I received a call from Monique advising they'd already sold the sofa before selling the sofa to me and that the other person picked up the sofa earlier today. Mistakes happen but there are procedures that even as a repeat shopper I'm aware of. 1. They should have removed the tag once sold. The tag was not removed. In fact, I took the tag up to the cash register and paid for the item as is their procedure. 2. They should have taken the sofa off the floor after having sold the item. I was there for several hours after making the purchase and I requested they take it to the back which they did not while I was there, advising that a worker was just coming on shift and that he would do it when he could. So now that I've made arrangements to get a truck and help to move the sofa and gotten rid of the sofa that was in the room, because of their incompetence I am SOL and furious! My suggestion, if you make a furniture purchase, take it with you the SAME day. Do not trust that they will follow procedures.