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Golden Corral

Golden Corral review: Customer Service

D
Author of the review
5:12 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

My family and I have been customers since the Old Country Buffet closed in Bensalem, PA. We supported the restaurant during the recent pandemic, continuing our weekly Friday visits. On June 2, 2023, we arrived at the Street Road restaurant in Bensalem, paid our bill and waited to be seated. My family consists of 3 adults (2 seniors, 1 adult). My mother is confined to a wheelchair. Due to the size of the wheelchair, we favor sitting at a larger table. A table for 4 is too small. The restaurant was maybe 45% full. The hostess (a young black woman) sat us at a table for 4. The table we usually sit at was not occupied and we requested it. She said "NO, SIT HERE!" I told her that it was too small and would not comfortably accommodate the wheelchair. She ignored me. I told her I would have to leave. She said "GO". I handed her my receipt and asked her to start the refund, until I was able to turn my Mom's wheelchair around and get to the register. She then started screaming at me and belittling me in front of all the other customers and refused to help me. I was in the last dining room. It became so bad that one of the wait staff that we know from Old Country Buffet helped me by taking the receipt to the front. She continued screaming at us, through the restaurant, from the last dining room to the register. It didn't stop there. She continued retelling the story to a young man who has also been assigned as host. I requested to see the manger. He refunded the money, but said nothing to comment on her actions. She has ended our weekly relationship with your restaurant. I am considering filing a complaint with the Bensalem police for elder abuse.

Desired outcome: I would like an apology and complimentary dinner for 3.

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  1. Golden Corral Contacts

  2. Golden Corral phone numbers
    Click up if you have successfully reached Golden Corral by calling +1 (919) 782-4880 phone number 5 5 users reported that they have successfully reached Golden Corral by calling +1 (919) 782-4880 phone number Click down if you have unsuccessfully reached Golden Corral by calling +1 (919) 782-4880 phone number 159 159 users reported that they have UNsuccessfully reached Golden Corral by calling +1 (919) 782-4880 phone number
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    5151 Glenwood Ave., Raleigh, Kentucky, 27612, United States
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  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 25, 2026
Golden Corral Category
Golden Corral is ranked 31 among 57 companies in the Fast Food Chains category