GoldCar Rental review: Worst company I have ever dealt with

AVOID AVOID AVOID, unless you want imaginary EUR600 charges, a nightmare experience and a lot of stress, whatever you do, do not rent a car with this company even if they are cheap. They will find ways of charging you that'll cost you a fortune. They provided us with a car that was dirty and had bird poo on the roof. Ethan, in the Marseille Airport Sales Team, said take pictures and that'll be fine, so we did. When we returned the car (to Ethan ironically) they charged us EUR600 for 'damage' to the roof and a EUR46 cleaning fee when we did no damage to the roof (there was a small dent and scratch to the side of the car which I had reported immediately and said I was happy to pay for). Their customer services team then said that we had to report the bird poo within 48 hours of the rental starting, directly contradicting their sales team (and french rental law). Despite me sending the pictures proving the car was dirty, calling customer services multiple times, their response times are horrendous, you'll never be able to get through to the case manager again, and they won't respond for days at a time. Despite one of their team agreeing the car had bird poo on it from the start they have refused to budge. Now we now have to go to a European Consumer Centre to raise a dispute. Horror show of a company.

View 0 more photos