GoldCar Rental

I hired a car from Gold hire in Porto airport in 1-10 March 2020. (original booking ref attached) I received an invoice by email on 7 March 202 (attached gold hire 3 and 4) these are a different booking number, but have the incorrect dates and then my final invoice when I returned the car on 10 March 2020, the fuel was full and there was no damages (attached gold hire 1 and 2) showing that here were no other charges to be made and thought that was the end of it. Please note that these invoices have the same damages before and after hire, the same car registration number but different booking references. I have now received my credit card statement April 2020 which shows 400 Euros being deducted on the day I returned the vehicle 10 March 2020. I have received no other notification or information regarding this. I have spoken to 2 representatives on the phone from the Porto branch, who couldn't tell me what the charge was for and said to contact this website. I am out of pocket for 400 euros plus the interest my credit card is charging.
I expect a full refund including the interest. This is despicable customer service and both advisors I spoke to were unhelpful, curt and rude considering I am the one that has been abused.

My hire number is [protected]
customer code is 9684591

I look forward to hearing from you soon

Regards

Synthia Campbell

On the 13 of February I was on the Goldcar Web page looking for a car to rent. I found what I wanted, put in my details and at the end of the process the page froze and It didn't produce the last window which shows your booking number. I waited a few minutes to see if the confirmation email arrived. It didn't and I logically assumed the transaction had failed. I got into their Web again and successfully booked. This time the page showed the booking number and instantly got the confirmation email as always. So far so good, but a month later I was checking my bookings( I have a few with them for the next few months) when I saw that I have two active bookings for the same date. Looks like the first booking went through but I NEVER got their email so I only found out by chance.
Both bookings are paid for and they are the kind which don't admit changes or cancellations. But this was obviously a mistake of their system! I have called a few times and they tell me to write to [protected]@goldcar.com. I also have done that but they haven't bothered to even answer. I told them if they couldn't give me the money back(nearly 300€) could I have it as credit for my next booking.?
I'm shocked at this since my experience with them so far had been always positive.
I'm not the kind of person to give up so please Golcar sort this out and let's keep having a good bussinness relationship.
RosaMartinez

Lopez Stella and Richard
Client Number [protected]
Contract : [protected]
Hello, I am speaking to you, because since September, I have sent tens of complaints without any response. I had a very bad experience of renting a car at the Goldcar agency at Faro Airport, in Portugal. My husband and I were inadmissibly received by a counter agent. We had booked a car online at GOLDCAR Faro Airport from 08/31 to 09/14. This transaction went very badly. When picking up the car on 08/31, the counter agent was very rude. He forced us to take out additional insurance. He clearly told us opposite that if we didn't take out this insurance, he wouldn't rent us the car! It was almost 22h, arrived in Portugal, we had no choice ... We had a formula which included breakdown assistance, taxes, unlimited mileage, additional insurance in the event of an accident, Theft insurance, liability insurance and airport surcharge ... We had to pay 155.65, of which 141.92 had already been paid before departure. We still had 13.73 to pay ... The counter agent did not accept any of our 3 payment cards for the deposit of a deposit And there, he extorted an additional insurance from us 'an amount of 407, 72 euros in addition to the amount of our rental ! All this for 2 weeks ! When I told him that I did not want additional insurance and that this was not what was expected, he told me that in this case, he would cancel the file and not rent me a car ! Unbelievable !
I really need your help, please
Cordially

I booked a hire car from Nice Airport for my friend David Doncaster with whom I am travelling (Booking Reference [protected]) with full insurance via Rentalcars.com. At the Goldcar desk in Nice Airport when I collected the car earlier today, the assistant denied that we had full insurance with this booking and insisted that we must purchase additional cover at the desk at a cost of some 192 euro if we wanted full insurance cover.

I did not have the relevant booking documentation with me at the time but, having checked the relevant documentation this evening, I have found that full insurance was indeed purchased and paid for when I made the booking. As a result, I have been grossly over-charged. Please refund the full amount of this over-charge failing which I will report the matter to Rentalcars.com.

Good Afternoon,
In November 2019 I hired a car from Goldcar in Gibraltar. At the time of the rental, I chose not to take Goldcars insurance as I had an annual collision damage waiver policy in the UK.
Unfortunately during the rental, I had an accident which was totally my fault and involved damage to the front number of the vehicle.
At the end of the rental, I informed the car hire company of the damage caused.
Since November, I have tried on numerous occasions(phone and email) to get an invoice which shows the cost incurred. I subsequently received 2 invoices- one for €385 and one for €350! The first showing for the damage, the second incorrectly showed €350 for the rental.
The rental was only €22 which I paid for separately.
I need an invoice to show €735 which is the total amount that Goldcar have charged me so that I can make a claim in the UK but Goldcar refuse to answer my emails and telephone calls (which I have made 8) are a total waste of time- staff are rude and unhelpful. The last time I called them, the phone was slammed down on me.
I am not asking for a lot- just the correct invoice so that I can claim my money back.
I look forward to hearing from you.

Contracto [protected] (Dates of hire; 22.11.2019-19.12.2019)

We hired from Goldcar a very well used and quite battered Ford Focus for 27 days from the airport. On collection I tried to highlight some marks on the car, but there were so many crosses (29 sectors already had damage crosses in them) on the sheet (see photo)and the numberplate was so bent and battered, that the white had completely come off the centre of one digit and one letter, that the person giving us the keys just grinned and shrugged their shoulders, as if to say what is the point. It was parked in a very dark covered car park, regardless we took photos of the whole car as best we could having driven it a few yards to the light. The car drove well and we had no incidents during the hire period.
On returning the car I parked it by the Goldcar office in the car park. There were two or three employees there dealing with other cars. A friend who came with me and myself went into the Goldcar office returned the key and then sat down on the chairs opposite the counter. After a wait the lady behind the counter said, "It's okay, you can go now." So we got up, thanked her and left. All had gone well we thought.
Then last night (9.1.20), I went to pay my credit card bill and saw that I had been charged an additional €351.46. I had received no notification this amount was to be charged, either by phone or by email, this was the first time I had heard of it.
This morning I went to the airport to ask what the charge was for? They told me that it was for a scrape on the wheel trim and a mark on the bumper. When I saw the photos, it was laughable you could easily see that the wheel trim was old damage from the dark gray discolouration. The front bumper was already marked with two crosses at either end, that I believe this small scuff was already marked on the sheet. I certainly did not cause this mark. Even to claim this was €351.46 of damage is simply ludicrous on this battered vehicle.
They tell me that they were unable to send me an email because I used Bravohire to book and they did not have my email address, although I was not asked for my email address. When I asked them to look at the CCTV pictures in the office, they said they were not able to access them. Why didn't my photos show this damage? Because, foolishly, a few days after I left Goldcar, having been told, it was okay, I deleted them. The photos are permanently deleted from the recycle bin after 15 days.
I have to say this was a very slick, if sickening "customer service" operation, I didn't stand a chance against Goldcar. Apparently you need to have your sheet stamped, the girl telling you it is okay is not enough. It appears she deliberately sent me away so they could set up a charge that I would not find out about for some time and could not then argue with them.
Use Goldcar at your own risk if you must!

Photos attached of the damage and the check out diagram

Took a car from 21/11/2019 - 24/11/2019.

Contract nr [protected]

First bad experience - according through website I was expecting to pay €1100 deposit. Despite the fact this is quite big sum of money, I decided to go with them because they were significantly cheaper than their competition. Later, I finished paying €1216.19. Was told this is fuel surcharge which will be returned if I return car back with full tank - the same as I picked it up. I reluctantly agreed.
I returned car full around 5am in the morning, left keys at counter in a box, all good.
After some time I have received €1015 of deposit back, therefore I am missing €201.19, they haven't been returned.
Wrote to their CS, despite the fact they said to respond within 30 days, I still haven't received response.
I feel cheated, scammed and wont use them anymore.
Cheers

Goldcar rental contract no. [protected] - Codigo cliente 4715694
Citroen C-Elysee 1.2 PureTech

I have rented from Goldcar for around 14 years, always from San Javier / Corvera (RMU) airports without any issues.
On 17 November 2019 I rented via Alicante Airport for the first time - the desk service was very good so I assumed we would have no issues using Goldcar from this location.
I returned the vehicle on 30 November (registration 3490 KXR) after having washed and cleaned the bodywork, refuelling and then taking photographs of the vehicle at return to place 127.
There was no new damage on the vehicle. no one was available to inspect the vehicle with me as the staff were having to manage a large queue of customers all returning vehicles at the same time. No problem as I have the photographs. However, I subsequntly received theafter check in report to find an attached photograph showing a long single line scrath on the rear (offside) passenger door.
The scratch is very similar to a deliberate 'key'd' type scratch as we refer to in the UK.
2 points of note here. The car bodywork in the photo showed the car was dirty and the scratch was not at all evident in my photo (which is authomitically timed and dated by my mobile phone).
I have submitted complaints directly to Goldcar and also via Resolver and have also lodged a complaint with my credit card company, as the fee of 250€ has been debited to my account.
There only 3 explanations for this damage.
1. The damage was done deliberately by a member of the Goldcar team after the car was returned.
2. The damage was caused by somebody else but given that the parking spaces at either side of the vehicle were already filled then there is no reason for anyone to have been near the vehilce I returned and this still does not explain how the vehicle became dirty in such a shirt time after return.
3. The damage is from another vehicle.
I am incensed that Goldcar are trying to allege that this damage occurred during my rental.
My expectations are that this allegation will be rescinded and that I will receive a full refund of the charge and an apology and / or offer of compensation for the stress and time it has taken to complain about this matter.

The staff on the front desk blatantly lied to me stating I would not get the 22% tax back on the €1600 deposit as I was paying by debit card. I questioned this but the representative was insistent. Basically it was a sales tactic to get me to buy further insurance with them as it meant I wouldn't then have to pay a deposit. I already had insurance in place so only needed to put down a deposit. Had I not been deceived at the front desk I would have saved the additional £250 they charged me.
Don't fall into the same trap as me. This company are scammers. THEY WILL RIP YOU OFF!
DO NOT BOOK WITH THEM!

Good day.
I have been rented car in Goldcar in Mallorca Airport booking number ES448910160 reservation number [protected]
GOLDCAR contract [protected] client number [protected]. According to the manager words they charged me fuel deposit  382, 86eur which must be returned after 2 weeks after rental if  tank is full and gave me to sign something without paper on electronic display without any circumstances just sign field . After rental Goldcar manager checked-in the car and gave me the paper that was no damages and full tank of fuel.
After rental I appeal  to Goldcar few times to return back  deposit but they ignore my  complaint.

I made an online reservation of a car rental before my trip to Malta. When we arrived, the car was picked up on the 22nd of july, 2019, and returned impecable and with a full tank as requested on the a car on the 26th of that same month. I was on time for both the pick up and de returnal of the car. No extra fees were charged and everything as alright according to the employee.
On the 31st of october 2019, an unauthorized charge of 29, 92 euros appeared on my credit card.
I tried to call the company but none of my efforts resulted in anyone taking the call...
I demand a full refund of those 29, 92 euros as I didn't have anthing left to pay.

On August 7th 2019, I hired a car from Goldcar (Spain) at Gerona Airport (returning the car on August 21st 2019.
When I got home from holidays, I found that Goldcar had illegally taken €453 from my Credit Card. I contacted their Customer Services (cs@glodcar.com) and raised an online incident with them, explaining what had happened and requesting that the money be returned.
In response, I was told it was for 'extra' charges, such as diesel (even though I returned the car full of diesel) and for a "super relax insurance cost" (which I never requested).
Besides, I had paid the "full" cost of the car hire (to Ryanair) in advance of the trip.
Despite many calls to Goldcar "Customer Service" (or disservice... twice, they actually hung up the phone!) and despite raising further 'incidents' on their system, the stolen money has never been returned ot my card.
I would strongly advise people never to hire a car from this unlawful outfit.

I booked a car with gold car. When I came to pick up the car the employee told me to take an insurance. As I did not wanted to he told me that if I did not take this insurance he would cancel my booking. I had no choice. I know it is not legal to act like that. I would like to have the refund for the price I paid for an insurance that I did not want and I did not booked.
The credit card that we used would be ok to be used to save a garantee instead of having to pay for the insurance, but the seller did not want to use it, he just wanted to sell an insurance more.
I sent you the initial booking, if you need some more documents let me know. Thank you

I visited Corfu island 17-24.10.and rent a car on 18.10., through application Ryanair for period 19-24.10. I payed premium insurance for this car and write where I want it to pick it up - in front of hotel. After that, money is taken from my account and my troubles starts.

1.In confirmation mail I saw different pick up adress than the one I request,

2.I saw that company asks for 1200eur deposit.

I tried to cancel reservation, but help support who was holding me more than one houir reject to cancel my booking free od charge and reject to receive complaint. Anyhow I send them one more complant via email.

Since I didn`t have option, I went to changed adress to pick up car and gave to rent a car company debit cards so they can hold 1200 eur as they requested. Then they ask me to pay additional insurance 94, 96 eur or bank fees 95 eur and 1227 eur they would hold. If I cancelled, they wouldn`t give me back money I already paid for renting and premium insurance. I didn`t have any other option than to pay and decide to inform everyone that my customer rights are violated.

I expect someone to help and to inform all potential buyers of Ryan rent a car and Goldcar rental services.

Ref: ES444095160

Goldcar didn't have any car for me when I arrived to Alicante airport this sunday night. I had to rent from another company at greater expence, therefore I request that you refund my expenditures made to Cartrawler.

Regards Sören Jonsson, e-mail: so.[protected]@telia.com

I have been renting cars all over the world for 15 years and Goldcar Madrid Airport was my worst car-rental experience ever, by far!
Sales staff were rude, pushy insulting and agressive.
On arrival hidden charges and constraints were revealed, making it impossible to rent the car unless I purchased additional insurance.
Avoid Goldcar at all costs!

Agreement no: [protected] Attn Customer service complaint.

With reference to agreement number [protected] as detailed below.

When I hired this car a Faro Airport for 3 days 13-15 August 2019 the invoice you gave me and I signed for was for €100.18 more than on the agreement detailed below because I upgraded.

You have charged my credit card a total of €225.48 and have not sent me any details of these extra charges?

I have spoken to your customer service and they told me I have been charged extra for bringing the car back with no fuel/Gas in. This is totally incorrect I always bring the rental cars back full of fuel!

Please reply to my comments above, regards Rodney Salmon

Rodney Salmon
Vedeta Logica
Vila Praia do Mar
Quinta do Eucalipto 110
Montegro
FARO
Portugal
Tel: +[protected]
E Mail: [protected]@salmonrtp.com

From: Goldcar
Date: Thursday, 12 September 2019 at 18:31
To: Rodney Salmon
Subject: Goldcar - Reservation Confirmed [protected]

Gold car emailed me an invoice for €32.10 after hiring a car from them in Barcelona. They originally took €1111.33 from my Barclaycard at point of hire then returned only €967.09 after we returned to the UK. Resulting in a €144 charge for a €32 invoice.
Trying to get through to customer service is an absolute nightmare so unless you're prepared to get ripped off avoid this company at all costs.