GoldCar Rental review: Non-respondant - post car rental

I am posting this publicly to highlight the unacceptable treatment I received from Goldcar Rental following my recent hire at Palma Airport.

After returning my vehicle on 27th June, I realised I had accidentally left my iPad inside. I contacted Goldcar immediately multiple emails and several phone calls as soon as I landed back in the UK. My Find My app showed the exact location of the device, so all I needed was for Goldcar to simply check the vehicle and arrange its return.

Despite this, Goldcar completely ignored every attempt I made to reach them. No acknowledgement, no assistance, no basic customer service. Their terms and conditions may state that customers are responsible for their belongings, but that does not excuse refusing to respond when an item is still recoverable and the customer is asking for urgent help.

As a deaf customer who relies on written communication, being ignored for weeks left me without any support or clarity. I felt dismissed, unsupported, and treated as though my situation didn’t matter.

Goldcar’s behaviour shows:

No duty of care
No willingness to assist when an item is easily locatable
No respect for accessibility needs
No customer service whatsoever