GoldCar Rental — Charges for damage that were not my damages and I have the proof!
I rented vehicle 3323jyf seat leon 1.2 tsi style 110cv grey on 3/02/19 to 17/02/19 on contract [protected] there was a lot of damage on the vehicle and myself and another goldcar representative went around the vehicle to check off the damage and I signed for this on sign out. When I arrived to return the vehicle - the vehicle was checked and signed for against the damage on sign out as above. (this damage was never updated on sign out)
I had booked a car for another 2 weeks but they had no cars left so I was told to take the same vehicle out again. - vehicle 3323jyf seat leon 1.2 tsi style 110cv grey 17/02/19 to 03/03/19 and given a new contract: [protected] - when I went in to request the car, I was told by sergio to just take the vehicle as it had been sign off on return.
So I did but this was incorrect sergio should have taken the damages into the new contract. So on return the car the second time, I have been given a huge damages charge. I have sent in copies of the proof that I have from the previous contract but this does not seem to matter. I was forced to sign the car back in by some pretty nasty staff and told to go again!
I was told to claim on my insurance? Why should my insurance pay for goldcar's surly incompetence? But also this is fraud surely?
I have attached the photo I took on sign out after returning the car after the first 2 weeks and the photos that the staff took of the same damage from the sheet marked with highlighter on the second proof of damage sheet.
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