Covid-19
On November 6, 2021, my two children received their first COVID vaccine at Giant Pharmacy #108, 6340-50 York Rd, Baltimore, MD 21212. They were given vaccination cards with the date of their second appointments, Monday, November 29, 2021. Without any other notification I just (11/10/21) received emails that their appointments had been cancelled. I called...
Read full complaintMedical Refill Crisis by Giant Pharmacy @ Annapolis Rd, Lanham, MD 20784
On Monday, October 4, 2021, about 10:53 A.M., I contacted the Giant Pharmacy automated call services @ [protected], store # 315 @ 7546 Annapolis Rd, Lanham, MD 20784 for prescription refills of three (3) medications. One of which was filled. The other two (2) delayed yet to be filled because it required authorization of my physician/also Dr. Elliott Aleskow @ 19th & L Street, NW, Washington DC authorization to be refilled. In which your automated services described and stated that my Dr. would be contacted. However since refill of the one (1) prescription, I've waited patiently until today, Friday, 10/8/2021 around 12:00 Noon to consult my physician's office directly to inquire why's there a delay or had the aforementioned Giant Pharmacy even bothered to contact my doctor, Dr. Aleskow for refills. According to Kim of Dr. Aleskow's office, she check status in their records/or files and no one, meaning aforesaid Giant Pharmacy had not faxed nor contact them for any refills. In other words, Kim stated no form were ever received requesting any refills of my medications by/from this Giant Pharmacy. This is a highly critical situation/medication needed for my High Blood Pressure. And, I would expect something of this critical nature would be handled most crucial by the Giant Pharmacy. However as of today, Friday, 10/8/2021 @ 235 PM still no word from the aforementioned Giant Pharmacy regarding supplemental refills of my 2 missing medications requiring refills by the Giant agency. I suspect they're either neglected to fill order or just plained ignored. And, since I've had numerous incidents concerning my lack of communication and also completions of my medications in the past, I do plan to take further action with the proper authority and medical association concerning this Giant Pharmacy.
I'm asking all of the appropriate @ the Giant Corporation to please take action and ensure that my 2 missing prescriptions 1)10mg Amlodipine/50mg Metoprolol are refilled by this Giant Pharmacy @ 7546 Annapolis Rd, Lanham, MD 20784 as promptly as possible. Thank you. Because just as I have informed my Doctor's office, Dr. Aleskow that I am almost depleted of such critical substance for the well-being of my health. Anything needed you may contact me: [protected]@aol.com or [protected]. Again, Thank you for your kind offer/assistance in this important/crucial matter.
Terrible front desk management.
I am an employee of store 366, and ever since we lost our previos manager and assistant manager, our department has been a nightmare. The new manager is lazy, petty and vengeful. He sits in the office, on his phone the entire time, checking his emails. When a cashier rings the bell, he never steps up until AFTER the second ring. We are over worked and under-staffed. At the front desk, he barely helps the associates working up there. The associate is ususally left alone to manage his customers and has to watch self-checkout, and answer when we ring. He also has no respect for the availability of students; he often schedule students when they are in class. He forces cashiers to stay longer than they can, and also punishes them by taking away practically all of their remaining hours, if they don't do as he pleases. Get rid of him. Mokbul is a terrible manager. He does no work, but likes to impose terrible and ridiculous rules on us. Just the other day, he told a new cashier that, checking out a family member (i. e husband, brother, mother) is prohibited. Never have I hear such a thing. He scolded another cashier for temporarely rolling up her sleeves when it was over 90° outside. This girl doesn't even drive, so she walks to work in black (which absorbes sunlight). You could see the frustration on her face. He is a terrible manage. I don't even know how he got this job, but anyway.
Store 0366
MOKBUL MUST GO
Desired outcome: Issue a new (BETTER) manager for store 0366
The illegal price of giant fugi 3lb bag of apples and I was humiliated and embarrassed by an assistant manager
For 2 months I complained and rightfully so that Giant in Nazareth, Pa was falsely charging the same price for their 3lb bag of Fugi apples as their 5lb bag of apples. The price rang up at the register as $4.99 for both the 3lb bag and the 5lb bag of Giant Fugi apples. Even though the 3lb bag of Giant Fugi apples had a price tag of $3.29 displayed. I complained to store management and corporate management and nothing was done! Plus, this assistant manager named Vince humiliated and embarrassed me in front of the produce workers and the price checker woman because he made fun of me knowing that I am handicapped and disabled and I receive food stamps.(I've been on Social Security Disability for 10 years.) I reported the complaint to corporate and received a very snippy and arrogant customer service agent who said I would be contacted by someone in regards to my complaint. That was a total lie. I was never contacted. As a result, I will never step foot in Giant again and I even pulled my prescriptions out of their pharmacy and went to another Pharmacy. Giant Foods treated me in an incompetent, unprofessional, nasty, I don't care kind of way and I was humiliated and embarrassed in front of the produce workers, the price checker, and the surrounding customers in the vicinity where I was disrespected, embarrassed, and humiliated by assistant manager Vince. Giant is a farce, a fraud, a liar, and a do nothing company in my opinion and I will never step foot in that particular store in Nazareth, Pa again. They've lost thousands of dollars a year of my grocery and pharmaceutical business. Giant doesn't care! Either do I. There are plenty other grocery stores and pharmacies around and they will now get my business.
Desired outcome: I will no longer patronize Giant
Ground beef, continued
I bought a package of ground beef and upon a closer inspection (at home), the package was mislabeled. The price reflected that of pork chops (and not ground beef) which was higher.
See the attached photos
[protected]@comcast.net
Desired outcome: Refund
Carrying Ben & Gerries products
Ben & Gerrys has made it very clear that they fully support BDS against the State of Israel. They will no longer allow the sale of their products in Judea / Samaria, aka West Bank. BDS has been clearly defined as anti-semetic / anti-Israel and harmful to Palestinians at least as much as the intended Israel. Please do not continue to support Ben & Jerry's by selling their products. They just spread hatred of Jews and Israel. Thank you.
Louis Sacks
Rockville, MD USA 20853
[protected]@gmail.com
Desired outcome: Stop carrying Ben & Jerrys
Produce
Date of Caramity: 11/21/2021 (September Thothieth, 2-weeks ago) I heard about this from a guy.
I go in Giant very hungrey. I want apple that sit in hand. Everywhere I rooked. Food Big! So Big! My hand sooo sooo smarruu. I say, UwU.
Identify what actions you've already taken to fix the issue; I tried to open my mouth bigger but teeth too many.
Desired Resolution: Make food smarrer. Give money. I give time. Prease see picture do one's wife.
Threat Section: See Pitcures. Pissant.
• Don't make threats; -- Don't tell me what to do.
Crient number: Not avairable.
Other Peopres Personr info: Ted rikes to wear dresses.
Martha in customer service is going through menopause and she is really having a tough time of it.
my email: [protected]@guys.com
Desired outcome: Smarrer Appres.
Pharmacy
I would like the pharmacy video from 2:40 p.m. July 7th 2021 to be saved. I took five prescriptions in and the pharmacy and look at prescription only immediately handed them back and said he did not have any of them. I believe this was racist. The other prescriptions were not even looked at. How could he know he didn't have them if he did not even look at them. He did not check anything on the computer My phone number is [protected]
Desired outcome: Negotiable
Internet!
I'm having a hard time getting your internet page. Every time I try to view the add and coupons a page comes up stating the site is temporarily not available. This has been going on for about a month now. Can please correct this issue?
Sincerely,
Deborah K. Altman
Pharmacy
The pharmacy told me ten minutes to wait to fill a RX and i had ice cream and steaks as well as other cold food . So i decided to wait the 10 minutes .
Well 30 minutes later still nothing .
I put all the melted food back and steaks . They finally got my wife's RX done .
I don't want to be told 10 minutes and wait 30 minutes . This is not the first time . They messed up my son's medicine giving him the wrong dosage of meds .
They have fed me food at the deli with plastic in it and i ate the food and had to pull it out of my mouth . That was twice . (Peperoni) Lake Shore Plaza
David Menzel [protected]
Desired outcome: Not sure but i am done with Giant and that store we have been going to Giant for 40 plus years
Online order
I am attempting to place many orders for groceries for a group of interns I am teaching a cooking class to. "Michaela" in customer service is telling me that I can ONLY place one order from Giant on my account at a time. This is absurd. I need 6 more grocery orders but can only place one. Do they not want the business? Ridiculous. I have not idea who I can reach locally.
Desired outcome: return call with explanation
allowing non-service animals in store
I was at the Leisure World Giant in SIlver Spring, MD. A non service animal was being carried around the store. Occasionally it was put down or passed to another family member. I believe this to be unsanitary, as them the owners would handle food they did not put in their own cart.
I asked store management and they stated Giant policy did not allow them to keep non-service animals out of the store.
Desired outcome: Do not allow non-service animals in the store
Unethical Behavior ( An Employee Outdoors Pushing Shopping Carts)
On April 19, 2021, time 17:15 PM, I had just parked my car in a parking space, and I had opened my driver's side door to exit my car when this man employed at the Giant came rushing past my car. He was wearing blue jeans and he could have waited instead of bombarding past me when he had seen me trying to exit my car. He did not say excuse me mam or I apologize because he probably wanted an argument. Well, when I had finished doing my shopping, there he was in the parking lot again giving hard looks. I don't know what his problem was, but I hope that he wont try to run senior citizens over just because he is heavy with weight on his body. Has he not learned to respect elderly customers? I am sure that he has a mother or grandparents and showing respect has never hurt anyone.
Thank you.
Desired outcome: Just show respect to customers who shop at that Giant.
Customer service
There's a new customer service manager by the name of Lakia very very rude. Poor customer service, attitude problem. Treats the employees horrible no respect and confronts them with an issue while dealing with a customer very unprofessional. She Also sits on the job
Desired outcome: Reprehended
Pharmacy
Hello, Today I went with my mother to the Giant at to find a vaccine for her. She is 59 and has diabetes. She has not been lucky with the appointments. I understand that this is a lottery, so we were trying to see if we were lucky; if we were not, we would try again the next day. At 3:30 PM, a woman said that we could wait if we wanted to see if someone...
Read full complaintAnti white, black food
We have shopped at Giant in Severna park for decades. The last thing I expected to see was the store going anti-white. There is no place in the supermarket for this kind of foolishness. Food is food. I do not care where it comes as you verify and carry food that does not come from exploited people. As long as you continue this campaign, Safeway is just down the road.
Place take the politics out of your food stores!
Ken Danckaert
Severna Park
Desired outcome: Change in store policies
Customer Service
I called Giant's Customer Service Department February 25, 2021 to ask if they have my new credit card number since they never charged me for my last delivery but first I told the young man it was absurd Giant has us listen to all this garbage before we get to speak with a warm body. The punk responded "nobody else complains " whereupon I responded accordingly and hung up. I've been a loyal fan of Giant's for 40 years, but no longer.
Country of origin of organic frozen broccoli
As a long term Giant customer I was delighted when the Nature's Promise line was offered.
Finding the Country of Origin of the organic frozen broccoli on the package was very difficult. It was in a tiny print and a hard to find location. No wonder: the country of origin for organic frozen broccoli is China. Shocking and unacceptable. How long has this broccoli been in transit? Encased in off-gassing plastic?
It is my understanding that perishable agricultural commodities according to COOL regulations in MD are required to be provided with legible statements in a conspicuous location where they are likely to be read and understood by a customer.
I have alerted my friends and stopped buying Nature's Promise products.
Desired outcome: Provide appropriate labels. Provide nationally sourced organic fruits and vegetables.
Giant steamed broccoli florets
Last night I was burned by this product. I heated the bag according to package instructions (in the microwave for 6 minutes). When I removed the bag, the seam had torn almost 2 inches and boiling water spilled all over my arm and leg. Please recall these items and remake the bags so that they do not come apart during cooking. Also the broccoli inside wa...
Read full complaintTaylor farms
I purchased 2 bags of taylor farms chopped salad kits adding everything to the bowl and eating I bit into something hard and sharp. I still can't imagine what it is, I have emailed taylor farms with all the information and would like to know what I put in my mouth. This could cut and or choke someone. Purchased at giant in pasadena, md
Tfmd009a7
Desired outcome: Please check batch # in the store
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