Giant Food / Giant of Maryland

Beer garden and eatery at this store is horrible. Manager in this section is rude, never open on time, and when you complain to the assistant store manager he is even ruder, acts like he is doing you a favor for opening that section of the store. Posted hours say open at 7 AM, never ever happens, most days it's 7:10-7:20 before you can find anyone to help you. A loyal customer for 20 years and this is how you are treated. Call the 800 number to complain they try to buy you off with a $25 gift card, how insulting. I just want some respect and service from employees. I will never return to this store again, shop at Wegman's if you have one near you, customer service is much better.

This store is absolutely unfriendly! Especially the deli dept.! Most of the time they do not have what you want! I feel that they are doing. E a favor to wait in me! Also when it is time to check out, the cashier is not friendly at all. I try to help bag my own food! Today was the worse experience I have ever had! This store needs to check out their employees more often! I complained to the manager. He said I will give you a gift card for your bad experience! They should not have to do that! As of now I will never go to that store again! That store needs a lot of help!

I was actually fired yesterday in a harsh uncaring manner by my bosses that I thought were so “down-to-earth.” The problem in this situation was that I was scammed by a professional con artist that was, apparently, made aware of by the Giant Corporation prior. We employees were never notified or even train in the area of thieves and con artist, but I guess my higher ups dropped the ball on that one. Management can not only lead by being a friend, or Social leader, but also by being goal-directed or goal-oriented towards the common goal. I think, the managers at my job were more concerned with being our friends it made them lose track of bigger things, such as, training your employees efficiently so that we do not lose are jobs at the hands of a devious con artist. It does not make good for employee moral when the leaders at your job make employees feel that we are one, and then turn around and be so cold, when you put in hard back breaking work, as a single mother of two, working you way through school. So strange that this happen 3 days before my 90 day probationary period, the holidays ending, and a claim I just settled with the Giant pharmacy a week ago?

Giant Food Stores has developed a pattern over the past 8-10 months or so of overcharging at the cash register for items purchased at their grocery store. The scam works as follows:
1. Unlike its competitors, Giant does not guarantee scanner accuracy at the register. If an item scans an incorrect price, the best you can do is stand in the long customer service line to recover the difference between the overcharge and the actual price. In other words, Giant forces you to do all the work to get the price you were promised on the shelf. By contrast, Weis Markets, a competitor to Giant here, guarantees that its scans are accurate. If Weis scans the price wrong, the item is free (up to $10).
2. By not guaranteeing its scanner accuracy, and by forcing customers into the arduous process of dealing with customer service, Giant actively discourages its customers from holding it accountable. How many people will stand in line for 30 minutes to recover a dollar, or 50 cents? Not many. And when Giant is called on a scanner error, it cannot lose. It simply must sell the product for the advertised price and not the overscanned price.
3. Failure to guarantee scanner accuracy -- such as Weis' system of giving away the product if it scans wrong -- removes any incentive by the store to get things right. They have nothing to lose and everything to gain, because many customers will either fail to notice or choose not to pursue the actual price because of the delay created by dealing with customer service. This IS HAPPENING NOW AT GIANT. For one example, their soup at the hot bar scanned higher than the posted price for at least TWO MONTHS before they finally changed it (following my second complaint). If this item had been walking out the door for free you'd better believe this would have been fixed immediately.
4. Giant should reinstate its former scanner guarantee -- similar to Weis -- and hold its managers accountable. I've asked to speak to a manager three times and have yet to meet any such person at Giant.

I have always shopped at Giant Food stores in Virginia. I happen to love food and over the last four years or so, I have put on a few pounds. Specifically, I stand at 5'3'' and I used to weigh about 150 pounds. Today, I tip the scale at about 320 pounds. Prior to losing the weight, I went to a Giant Food Store in Virginia and I was an acquaintance of the manager and employees. As I grew to be larger and larger I decided to go to another store because I was embarassed of what others at the first Giant would think. I decided recently to return to the old store (thinking that it would be okay). I walked in the store and the manager saw me. "Hey it's Hector" he said. And then he said, "Hector! You are fatter than ever!" I began to walk out the store but employees blocked the door and employees and patrons chanted:

HEY FAT BOY HOW ARE YOU
HEY FAT BOY LOOK AT YOU

HEY FATTY WE ARE HAPPY YOURE HERE
WE NO YOUR FAT SO DON'T FEAR

YOU GAINED SOME FAT AND WE THINK YOUR A FREAK
WE KNOW IT'S A CAKE THAT YOUR FAT FACE SEEKS

STOP EATING EVERYTHING YOU SEE
SHOP IN THE FAT FREE SECTION FOR FREE!

Jerry Reinbark is a very rude, ungrateful and very disrespectful to his staff. He has taken items from the shelf and thrown them on the floor and expected the staff member to pick them up because he felt that they didn't know how to level the shelf properly. Jerry has talked to his management staff rudely to the point where he has made them cry. Jerry doesn't give anyone credit for anything that they do even when they are busting their ### to make sure that things are done in a timely fashion. He suspends staff members when he is basically accusing them of doing something that he didn't even see. He tries to make people work schedules that he knows they cant work due to transportation and then takes them off schedule when he finds out he called the union on him. I think this is crazy and needs to be handled before things get out of control and people start taking things into their own hands. Staff members are getting sick and tired of being talked to like they are 2 yrs old. We are just sick in tired of being sick in tired!

I brought in a prescription for a refill. This was an early refill, (last fill was on 02/16/2010 at another pharmacy (CVS). The medication was Xanax, a controlled substance. I had just come from my psychiatrists office, and due to the nature of my personal prohlem, she authorized an early refill. I usually fill my prescriptions at the CVS near my home, but went to the reston Giant as it was close to my doctors office.

I was called back to the pharmacy and one of the techs told me this was a controlled substance and since I had had it refilled somewhere else previously it could not be be refilled. I told her my doctor, (who had also written the previous prescription on February 15th) was aware that it was an early refill and had written it nontheless. As I was standing there, she went back to a Mr. Susco and told him tis. He ROLLED his eyes and said in a scarcastic voice, "I suppose I'll refill it, but if has to make one wonder why". This was said loud enough for me and another customer to hear, as well as the three other techs who were behind the counter. (I know two of the heard him say this)

She came back and said it was ok to refill, I gestured to Mr. Susco and said "Does he have anything he would like to add?" She got flustered and said, "No, he just said it was OK". I was highly insulted and embarrased and approached the counter toasked if I could have Mr. Suscos first and last name. A pharmacist asked why and I said I wanted to file a complaint. She asked why. I said that I felt that if he was going to make snarky comments about an early refill on a sedative medication without knowing my personal history, then perhaps he should have said it out of earshot of the customer (me).

Whether I fill this RX at CVS or Giant is not anybodys business, and what I am going through in my personal life is also nobodys business. He had no right to comment on a customers medication, and he certainly had no right to roll his eyes and imply that "one has to wonder why' I was getting an early refill. It just so happens that my husband is dying and I am having a hard time dealing with it. I was so upset and shaking that I could hardly sign my name.I was humiliated and shocked by his lack of professional conduct. He also looked panicky when he heard me ask for his name.

No pharmacist should be able to make remarks like that in front of a customer.

Food Giant Customer Service in Columbus, MS is very unprofessional! Some customers are ignored, while others are favored and are tended to first! Employees are slow to respond to the needs of customers, and the dining area of the grocery is very unclean! It is very unfair for customers, who work just as harder or even harder, to be treated like garbage. I hope the employee attitude of Food Giant is changed very soon. I don't recommend any one to use their customer service desk until new, responsible employees are hired. It is a shame. This is the only complaint I have against this store.

Giant Food CONFIRMS Company Policy is to SICKEN ALL CUSTOMERS with SECOND-HAND SMOKE, by stationing SMOKING employees near ENTRANCES.

I have sent over 20 complaints about Giant Food Employees smoking around the entrances to Giant Food by filling out comment cards, entering them on their web site, or calling the corporate offices. NONE of these has stopped the employees from smoking at the entrances. One time, the assistant manager was even standing at the open door, blowing smoke in the faces of customers entering the store.

I tried to shop at Giant today--the Mapledale location in Dale City. At approximately 2 pm today, one Giant Food employee walked past the front entrance on the right hand side of the store, apparently hiding a cigarette in her hand. She stopped about 20 feet from the door and continued to smoke. A second Giant Food employee soon joined her and lit a cigarette. They stood there for a while, then started walking further away from the door (toward the Health Club). The first employee was white with short dark blonde/light brunette curly hair. The second employee was black with short hair.

I did shop at Giant on Feb 12. I was in the store, and walked near the front door, and smelled the strong stench of cigarette smoke. Someone had apparently been smoking at the entrance just then (about 1:15 pm). A black female employee who I believe is the assistant manager was near the front door inside - she may have been smoking outside. When I left the store at about 1:45 pm, after I got to my car, a white female Giant employee with long blonde hair lit a cigarette about 20 feet from the entrance. A black female employee was with her. This may have been the same woman I saw today. They soon walked further from the entrance.

I CANNOT BE EXPOSED TO SMOKE. I CANNOT AFFORD TO GET ANY SICKER THAN I ALREADY AM. CONTINUING TO HAVE GIANT FOOD EMPLOYEES SMOKING NEAR THE STORE ENTRANCES JUST CONFIRMS THAT Giant Food Company Policy is to SICKEN ALL CUSTOMERS with SECOND-HAND SMOKE. THIS IS INTOLERABLE.