General Motorspremature transmission failure/cost of repair

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a verified customer
Verified customer

I own a 2011 HHR LT. The local Chevy dealer (Chesrown Chevrolet) says the transmission has shavings in it and so it must be replaced. It's a nominal $4, 000 repair.

This vehicle has been well maintained, it is carefully driven, and it is otherwise in excellent condition. Today it has less than 55, 000 original miles.

I asked the Chevrolet Service Advisor at Chesrown if any of the cost is handled under warranty. He said the miles are okay but the 5 year limit has passed for the 100, 000 mile warranty to apply. He said they can do nothing... but the customer is free to converse with Chevrolet.

Time should not affect the durability of the transmission. If it is designed to be warranted for 100, 000 miles, as this one apparently is, if it should fail before that time the designer should stand behind it. And if it has failed during the original warranty period, any repair made should initiate an extended warranty.

In December, 2015 Dimmitt Chevrolet in Clearwater, FL replaced the transmission computer/module. The premature failure of it could have contributed to the issues Chesrown has found and is addressing.

This request is for General Motors to stand behind their product and cover the cost of repair.

GM's website states their united purpose is: "To earn customers for life" - Further it states: "Earning customers for life is the foundational promise of General Motors. It is a commitment to treat every customer with respect. To care about a customer, not just when they purchase a new vehicle, but for as long as they own the vehicle. Appreciating customers and fighting every day to earn their loyalty inspires us to make better, safer, higher value cars, trucks and crossovers."

Here is an opportunity for GM to put their claim into action.

Bill Prior, customer and owner of a GM product.

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