Generous Motors would like us to believe that they are a changed organization. After purchasing numerous GM vehicles, to support the local economy, I have finally given up on them.
My car sits in a repair bay, for a week now, waiting for stock parts to be delivered from a Lansing depot - not more than 2 hours away. And this is after I authorized an additional $50 charge for overnight delivery.
I can well afford the purchase price of another GM vehicle but I won't stand the direct and incidental cost of ownership. How dumb do they think I am?
I apologize if you are not the correct person to write to, but after the 6th phone call, and with the...
Alright, not gonna lie, but the Chevy Malibu is actually a great car minus the really crappy theft system... i am glad to find out that I'm not the only one that has problems with this. I was repeatedly late to work, well in fact anywhere i was ever going because this so called "theft-deterrent" stopped me from going anywhere... seriously why don't they offer some way to break the *** thing or remove it, instead of having to replace the whole *** thing which costs oh, about 300 dollars... but i hear many things about cutting the yellow wire... so i urge everyone that has this problem, not to confide in the "great, noble, wanting-to-help-you-in-any-way-i-can, " people of GM but to cut the *** yellow wire... you'll save money. Hust Google it and you will find out how to do it step-by-step. Thanks for listening.
My company has 6 GMC 3500 trucks. Most have had the accelerator cables replaced at least twice. The cables are cheep and fray easily therefore the trucks give no warning, the truck accelerators just stick wide open. I contacted GMC to report this and they were only interested in it costing them. I was only intending to inform them of the safety issue. GMC could care less. I found no recalls on this problem. GMC customer care was only interested in the problem if the trucks were still in warranty and had no intention of wasting their time on a problem that they weren't required to pay for.
I have to ask anyone and everyone that has owned a Cadillac Escalade or any GMC vehicle if they think that their vehicle is a luxurious "accident waiting to happen."
I bought the vehicle Dec 17, 2003 and it was an 02. I felt like a million bucks leaving the dealership. I had a smile that went from ear to ear and an energy that said, "I love life"-until seven months later...
I had complained about a malfunction of the breaks.
It felt as though the ABS was engaging. I don't know if you can remember the sound an old ten speed bike used to make when you switch gears-the vibration and sound is what occurred when I would apply my foot to the break.
At the time of my first complaint, I felt a delay and heard a sound when I applied the breaks-my truck did not come to a complete stop-it kept going. The dealership stated it was my tires. Obviously both GMC and its certified dealerships have not "FIXED" the problem so the issue has only gotten worse-I am afraid to drive it-its sitting pretty in the driveway.
Here is a list of the history-of the "Spontaneous acceleration. " That's right my truck actually accelerates when you apply the brakes!!
June 30, 2004
I had complained of the issues with my vehicle stopping. The dealership "fixed" the problem by putting on 4 brand new tires however did not describe "why" I was there in their "reasons" for diagnosing the tires being replaced .Therefore GMC is stating that the issues didn't actually occur or were not due to faulty/malfunctioning breaking system. Why should I be responsible for their documentation when I go in for service? Why would anyone have a second thought when someone who is "certified" is paid to diagnose and "fix" a problem?
June 15, 2005 I had the same breaking issues and complained again to the, Certified dealership.
They "fixed" the issue and replaced the rear break pads, rotors and rear brake shoes.
June 16, 2006 Same issues/complaints of break malfunction. Certified dealership "fixed" the issue by replacing the front brake pads, resurfaced all four brake rotors
June 22, 2006 Complained about breaking issue. The certified dealership "Fixed" the problem by replacing the Hub Bearing, replaced both ABS sensors and both bearings. My vehicle had 75, 000 miles on it at the time and was still under the certified "preloved" warranty.
March 19, 2008 complained to GMC about the inability to stop since the warranty expired. Another certified dealership "Fixed" the breaking complaint with ANOTHER Hub bearing replacement. HHMM can you say HUB BEARING (I am guessing the part is defective)
September 18, 2008 Spoke with the GMC representative which is like speaking to a well scripted robot who is trained to deflect blame and/or responsibility. After describing the issues of NOT being able to STOP and the malfunctioning of the vehicle where it accelerates, the GMC representative asked again, "So when do you have this issue?" I said the following:
"Have you been listening at all to what I have said? Putting your foot on the break should be a lot like blinking-we shouldn't have to think about it. When was the last time you had to worry if you stepped on the break that your vehicle will plow into the driver in front of you?"
The GMC representative said, "I don't-So why don't you want to drive it to get diagnosed?" -Get the picture? GMC and their customer service sucks.
I was told in the very beginning that if I took my vehicle anywhere else other
than a GMC certified technician or dealership-the warranty coverage for any
issues would be at risk. Also the system that they use to diagnose is
computerized. So if the computer doesn't say there is an issue-they meaning the GMC certified technicians assume there is "no issue".
When I called GMC in March of 2008 they
were more interested in my next GMC purchase than what I was trying to complain about? Like I would EVER buy another GMC piece of ***.
GMC kept reminding me that regardless of the number of attempts I have
made to fix this ongoing issue with my break malfunction and the money that I have spent(time away from work, rental cars)-They won't take responsibility for a vehicle that is no longer under warranty, a vehicle that is 6yrs old and 105k miles. I have been a responsible owner and have been diligent in the maintenance of it. The breaks are only one issue I have had with this truck-New radiator, new transmission, new ride control and another four tires when the Hub bearing was replaced the second time. Issues with the oil(lots of changes-not consistent with 2000 miles)
Companies like GMC hope that consumer complaints will fade away into the backdrop when the consumer gets so frustrated and "give up". I am not one of those people.
Here is a list of some of their excuses:
*"It could have been a fluke"
*"It could have been your driving
*"You know that's common at slow speeds-My response is this "So when I hit a pedestrian should I tell them that too?"
*"We are not familiar with that issue with spontaneous/unexpected acceleration"
*"You should warm up the vehicle before you drive less than 10 miles an hour"
*"The sound is your muffler"
*"There is no issue with the breaking system. we have not been able to duplicate your complaints, so there is nothing wrong"
"The resistance to break could be the way you are applying your foot to the break pedal"-WHAT????!!!
My favorite response from GMC:
"I am so sorry you feel that way, I wish there is something we could do but it's not covered under warranty anymore. Your vehicle was not on the recall list. Yes the year and make was but "your" vehicle was not on the list for the recall."-When did vehicles have social security numbers?
After my ordeal with GMC and the performance issues with my Escalade I am a firm believer that Fred Flintstone probably had a GMC and was the only one that was happy with their product. You see Fred Flintstone didn't care about breaks, airbags, stearing issues, seat belts, windshield wipers that could cause a fire, his car exploding, stalling on a highway...These are some of the many issues the public is raving about on the web regarding GMC vehicles and the safety issues that occur with all makes and models belonging to GMC.
I have filed a complaint with NHTSA and have contacted several newspapers and consumer advocates. Only one person actually helped-a little. A consumer reporter from NBC placed a call to GMC and now I have to deal with "The Executive office". When I asked the GMC representative what her title was she said, "Executive office". I can only assume that she is not someone that can help, just another line of defense to make the a disappointed consumer "go away quietly".
I have done so much searching on the web. The public outcry against GMC is overwhelming. SAFETY is not a priority GMC considers as important as the expensive crap it puts out for unknowing consumers. God help us all when they put out their electric car in 2010. Yippeee another disaster. Hopefully they will go bankrupt before they put out yet another vehicle with safety issues.
All I want is for GMC to pay me the book value of my truck so that I can buy another vehicle that is not GMC. (They won't even pay for a tow to get my vehicle diagnosed. ) It's no wonder that Americans are buying more foreign vehicles and GMC sales are not what they used to be.
It is hard for me to deal with the fact as a consumer that I spent $53, 109.00 for the certified pre-loved vehicle prior to all the money I have spent in getting the breaks to operate properly.
First I must say my experience with GM is not unique. My family has GM cars throughout. Most of the problems seem to be consistent. I own a Malibu(2002). I first experienced a problem with the Rear-In Take Gasket( Had it replaced twice). Next it was in the Socket Boards for the Tail Lamps. Both had to be replaced at a cost of over $750 Dollars for both, which I had to pay out of my own pocket. Then it was the A/C Control Head wich has been replaced twice and know I was told it needs to be replaced again at a cost of over $300 Dollars to myself. Thats over $900 Dollars for it to be replaced over 3 times. My question is this, should I consider buying another car, maybe a foreign car? Toyota, Hyundai, Nissan. I think it would be in my best interest to look over my options. I have recieved no contact as of yet from GM. Basically NO answers to my questions. The dealership that I deal with told me that they are understanding to my situation but there isn't alot they can do. The Socket Board for the Tail Lamps are a safety issue. I seen the direct results of what happens when moisture or in this case it was ice freezing inside the Tail Lamp. The potential for a fire increases greatly when you mix water or ice with electricity, the dealership said the likely hood of having a fire in this situation is not great. Tell that to a mother who may have her children in the back seat. That is not a risk I am willing to undertake. Please General Motors hear the concearns of your customers, for it may be your children in one of your cars that may cost the lives of love ones, or atleast the burden of paying money that could be used for better things in your family's lives.
I have a 2006 Chevy Uplander. The trim that runs down each side of the vehicle has (rusted/discolored) from one end to the other on both sides after only 2 years. The vehicle has 50, 000 miles due to the distance to my work. The dealership (Fox Chevrolet in Timonium Maryland) and GM refuse to fix it unless I pay $200.00 towards the cost because the warranty is up. This is not a moving part and is obviously a factory defect for this to happen all at once after only 2 years. If this had been a moving part I would pay for the replacement but this is something that was a problem from the factory. I asked my contact at GM if they consider this acceptable after 2 years. She said it is out of warranty (hiding behind the warranty instead of doing right by the consumer) and they were being helpful by only charging me $200.00. I contacted GM twice in writing about this and each time it took over a week to talk to someone. When you call you get an answering machine message where they claim they will return the call in 24 hours. You better be sitting by the phone at their convience or you will miss the call. Must be a lot of problems if it takes that long to return a call. This is my fourth GM vehicle in a row and my last. When I explained how many vehicles I purchased from them it did not seem to matter. I have had other problems with this vehicle with the steering and with the brakes. I mistakenly thought customer loyalty meant something but not to GM.
I own a 2006 chevy cobalt and the a/c completely locked up. It cost me $1, 800.02 to have it repaired. The...
I have an '02 Chevy Avalanche that had the paint bubbling just above the rear passenger wheel well. I...
I drive a 2000 Jimmy GMC and have had most of suspension replaced after going to a sight that 2 mechanics told me about and saw the 13 pages of service calls and recalls on my truck I was floored no wonder no one can figure out why at highway speeds this truck shakes like crazy then going to the dealership and the guy says oh its your carrier bearing (lol) which my hubby called to get a price on and lol that truck don’t even have one (lol) and this person works for dealership where did he go to school? So I owe a few more payments and I’m getting rid of this headache!!! Between vibration and flickering interior lights and water on driver side floor board I’ve had enough!!!
I had a 2001 Chevrolet Silverado. I bought it at 43000 miles at the Chevy dealer in Desoto, TX. They claims at the time of paper work, the vehicle is checkout find and in perfect condition. I got the vehicle home, at the next morning there is a loud vibration noise from the engine. I immediately bring it to the Chevy dealer (Plano, TX) to get it checkout since it is out of Guaranteed. I paid a $100 for the diagnostic fee—they claims that this is a flaw in it design, but the vehicle check out fine. I drove the vehicle for couple of thousands miles then the engine started to leak oil and smell antifreeze. I replace all the hoses new, but the antifreeze smell still there. Shortly later the Air conditioning leak. I got it fix at Chevy dealer, and then the Air Conditioning goes bad again, I got it fix again. Then later, the antifreeze smell turns out to be the heater core. It cost me a $1000 to get it fix (Raymond Chevrolet (Marietta, GA)). At the mean time, they also mess up my vehicle, the windshield noise (leak). Of course, they claim this windshield noise is normal without checking it out or fix it. The next problem is the antifreeze is going empty all the time and my check engine light again comes on. I spend money again at Reliable Chevrolet (Richardson, TX) for diagnostic, they said Coolant and oil mix together and would cost around $1000 to fix it. Again, I paid to get it fix. The engine oil is getting worse. At the dealer where I got my truck repair, that service engineer got bad attitude toward customer. This is at Reliable Chevrolet, and is worst at Steve Raymond Chevrolet in Marietta, GA.
Bought a GM vehicle is my biggest mistake. --- I then file a consumer report, GM again call offer me a $500 that can redeem at the dealer for a new car (at Chevy). I turn down the offer, saying that I will not buy another junk from Chevy again.
In November 2004 I leased, with the intention of purchasing through a Smartbuy program, a 2005 Chevy Malibu from Jim Smith’s Chevrolet in New York. In January 2006, I returned to this dealer because the traction control light came on, the car would inexplicable jump from 5 miles an hour to 40 miles an hour and the engine would rev when I pushed down the accelerator but the car would not speed up. The diagnosis from Jim Smith’s mechanic was that there was almost no transmission fluid in the car and the gears burnt out. He also told me that there was no way this could be from a problem with the car and I had to pay for the new transmission; which I later learned was entirely untrue. The mechanic stated that the transmission would slowly burn out (over months) with little or no fluid in it. I paid $3, 575.93 out of pocket for a completely new transmission. Jim Smith’s rep. told me that my purchase was covered by a LIFETIME warranty covering all parts and labour for the transmission, as well as towing if necessary, all I needed to do was provide the original receipt.
I complained many times to the dealer that the steering column clicked when the steering wheel was turned and the brakes did not feel right. The many times I brought my car in for service and made these complaints I was told that everything was fine.
In April 2008 while driving on the highway, the engine started revving when I stepped on the accelerator, but the car had no power and started loosing speed. At my expense, the car was towed to the nearest dealer, Frank’s Chevrolet in New York. The mechanic supervisor told me that the transmission was so badly damaged that they could not repair it. He could not explain why and had already ordered another transmission.
During one of my phone conversations with the supervisor, he stated that GM questioned why I paid for the first transmission to be replaced. He also told me there were no records of this from the original dealer. That lead to a conversation about the reason I was charged for the first repair. This supervisor told me the exact opposite of what the mechanic from Jim Smith’s had said. He and other mechanics I have talked to, told me that without fluid the transmission would not shift, and with low fluid it would not be months before the transmission burnt out, it would be days or hours. Obviously, the initial problem with the transmission had nothing to do with low fluid levels because of the length of time I had been driving the car.
The transmission was replaced again by Frank’s. The dealer told me that the warranty covering the transmission work WAS NOT lifetime coverage, it was only 5 years or 100, 000 miles. Frank’s also informed me that the transmission they just installed was covered under the warranty started in 2006, not a new warranty, even though it was a new transmission.
I picked up the car, it drove 12 miles, and it bucked forward, the odometer and power steering failed and the transmission would NOT shift out of first gear. GM roadside assistance would not tow the car back to Frank’s. Frank’s told me that the speed sensor on the new transmission was bad and had to be replaced.
I picked up the car; once again I drove 5 miles and heard a banging and dragging noise from the front right side of the car. I pulled over and found that the cover under the car had not been bolted back to the bumper and a corner had caught the road and cracked. I again brought the car back to Frank’s. They DID NOT replace the cracked cover or the bolts that were missing, instead they zip tied the cracked cover to the bumper.
Dana from GM customer service responded to my complaint letter. She stated that GM is not responsible for individual dealer’s workmanship or guarantees. She told me that when I turn the car in I will be responsible to pay for any damages caused by the faulty repairs and mechanical failures. She will investigate my payment of the first repair but warned me that she may not be able to obtain any records.
I purchased a 2003 CTS from Gm dealer in July 2005 that only had 8, 000 miles and still the warranty. It vibrated when I test drove it and they said the rooters needed rotated. Left with the car after that and still rotated so I took it to another GM dealer who rotated the tires, problem solved. First rainfall the back passenger carpet soaked. Took back to GM dealer and they had it 4 days and said it was the sunroof, so they pretty much gutted the interior looking for a leak caused by the sunroof. They even left it set under their car wash for 4 hours and no leak, but a pile of sediment and rust from the water, which I then had to have it detailed to clean. The leak was from a plug in the tire wall that had not been plugged on assembly line. Chrome rims corroding and they took them and dipped and cleaned and repolished. Noise from rear end and they haven't figured that out yet. Took to car wash with 9, 000 miles and the rear light cover, which is most of the rear end fell off. Had to glue it back on. One GM dealer told me he was sure this was a GM exec car that they drive and put thousands of miles on and gut the dash to make it look new. Car still leaks and vibrates and makes the noise. GM says warranty voided in April of 2005 because car was purchased in 2002. GM ***. For the price of a Cadillac I got a piece of crap! Various other warranty issues too numerous to mention. Don't buy GM!!!
I have a 2002 Chevy Monte Carlo SS Limited Edition Pace car, which I bought brand new. I have had many...
This reg. SIM replacement problem.
I am using Vodafone Postpaid connection.
Due to SIM card problem i am getting "Error in SIM" in my mobile.
For this problem customer care people suggested to replace the SIM card with new one.
But for last one week i am running out of Vodafone shop to get new SIM card...they told that "SIM card stocks not available".
i am working & staying in Karnataka - Bangalore - Whitefield - ITPL.
I went to ITPL Vodafone shop & SAP lab Vodafone shop...both the shop same story that "SIM card stocks not available".
For past one week no incoming & outgoing for my mobile...i am facing lots & lots of problem because of this.
If you have a 2000 Buick Lesabre, please pay close attention, this could affect you.
There is a manufacturing defect with the electrical system for this car that involves 1 or more of the sensors and causes a short.
What it does is, it tends to make the car stall out and die. When the sensor shorts out, it kills the engine. The problem is, while GM knows this issue exists, they will do absolutely nothing to replace the faulty sensor(s).
I have replaced the battery, replaced the fuel pump, spent a lot of money on diagnostic checks to try to narrow it down to which sensors are going bad, to no avail. While I know the car will eventually do it, I cannot predict when. Therefore I am terrified to drive the car anywhere besides around town.
I have had this car die on me in the middle of heavy traffic consisting of big rigs and I fear one day I will not be able to get my car off to the side of the road. My family is worried as well.
So if you have this car and have this problem or anything similar, keep notes of every time you have the issue pop up.
I was driving a full sized GMC 4x4 Z71 pickup, probably the most loved vehicle that I have ever owned, and one that I thought I would never have to sell, but I knew that I had to do something about the amount of fuel I was using.
I wasn’t sure if my credit was in good enough shape to purchase a new Chevrolet vehicle, and thought it a good idea to test the water despite the IRS having a lien on my credit, and despite the fact that I was working on the lien and knew that it would be released soon. I was worried about the fact that I was spending way too much on fuel.
I had been spying the Chevrolet HHR, a very similar vehicle to the PT Cruiser, and felt sure that it was a good buy for me since it was so reasonably priced and would get 30 miles per gallon. Additionally, the Chevrolet HHR was roomy enough to accommodate my DJ equipment for my 2nd job.
And since I was spending $600 per month on fuel, I realized that I could afford a small car payment and the fuel for a car like the Chevrolet HHR. But what I would also gain from this purchase is a reliable vehicle with a warranty, and a vehicle that I wouldn't have to worry about reselling in an increasingly fuel conscious economy.
I went on over to Parkway Chevrolet in Tomball, Texas to take a look at the HHR and see if the financing would be a problem. I met with the Internet sales person since I had been looking into the Chevrolet HHR on the Parkway Chevrolet web site and had already taken part in correspondence via the Internet.
I explained to him that I wasn’t sure if he could get me financed, but felt it a good idea to look into getting a new Chevrolet it at this point. He ran my credit and came back to tell me that it would not be a problem.
Next, I let them take a look at my GMC truck as a possible trade in, but of course they came back with an offer that was ridiculous, so I turned them down on trading in my truck. He then told me that I only needed $2, 000 down to buy this new vehicle from Parkway Chevrolet, and said that I could easily come up with that if I were to sell my GMC truck.
So, I left the Parkway Chevrolet dealership that day, and spent the entire next day cleaning and detailing my truck to see if I could get it sold. And since it was in such good shape and ran so well, I was hopeful that it would sell… and it did the next day, to the first guy that came along to look at it.
The next day I headed to Parkway Chevrolet to get the new HHR that I had discussed with them in my previous visit. And now I really felt optimistic, because I would now be able to put down twice the money as originally discussed.
Needless to say, I hung out in the Parkway Chevrolet dealership all day long, only to be told at the end of the day that they could not get me financed. I could not believe what I was hearing! I just sold my vehicle and now was being told by Parkway Chevrolet that I could not get financed!
Needless to say, at this point I was pretty upset and not sure what to do about the situation that I was put in by Parkway Chevrolet. I called the dealership back and spoke with the woman that is currently the General Manager and explained that I was lied to by her salesman. Her answer was for me to come back to Parkway Chevrolet and let them try to put me in a 3 or 4 year old vehicle… something that would put me back in the situation I was trying to escape.
I decided to try another dealership, and drove out to Ron Carter Chevrolet after speaking with an older sales person that seemed to be on the ball when it comes to getting me financed. But little did I realized that this was going to be every bit as traumatizing as my visit to Parkway Chevrolet.
My sales person at Ron Carter Chevrolet strung me along for 4 days. That’s 4 days of driving 125 miles round trip! During this time, I only saw my sales person a few times for only a few minutes total, as he was working other deals and fitting mine in when he could. Needless to say, I didn’t feel like a customer at Ron Carter Chevrolet because I certainly wasn’t being treated like one.
Despite the fact that I knew something about car sales and told him that (having been a car salesman at one time), this guy decided that I wouldn’t know the difference if he and his peers at Ron Carter Chevrolet lied to me too. He called me on day 4 and told me that he was going to get me into a Chevy HHR, and to come on down to the dealership.
I took my final drive to Ron Carter Chevrolet only to find out that he was planning to put me in a Chevrolet HHR that was pre-owned. But the real kicker was that he told me that the bank told them to put me in this vehicle, and no other. He actually told me that the bank was telling me what I could drive.
He then told me that I would be paying Ron Carter Chevrolet right at $16, 000 plus tax, title & license for this 2 year old HHR (2006) that had 32, 000 miles on it.
My first question was how could Ron Carter Chevrolet put me in an HHR that was only a few thousand miles away from having no warranty (since the 2006 model only came with a 36, 000 / 36 month warranty) and asking me to pay a price that was almost that of a new Chevrolet HHR.
Again, he told me that the bank was telling them what I was going to be driving and what I was going to be paying. But worse, I had seen this vehicle online on their web site for almost $2, 000 less. Additionally, further inspection revealed that the vehicle’s tires were worn out.
I then asked what kind of finance company would set me up with a Chevrolet vehicle that was about to be out of warranty, and send me down the road on a bad set of tires? It was obvious to me that this was a Ron Carter Chevrolet that they badly needed to get rid of before 36 months came around, or they had just had it on the lot too long.
And needless to say, Ron Carter Chevrolet said that even if I bought this vehicle they would not put good tires on it, or give me a warranty.
Ok, now I had been to 2 different Chevrolet dealerships, Ron Carter and Parkway, and they had lied to me, and had no vehicle to drive other than a rent car that I had been in for too long already. Needless to say, I was put out by these antics at Ron Carter Chevrolet and Parkway Chevrolet since I was a long time GM customer that has been driving GM vehicles for 30 years.
I decided to go to one more Chevrolet dealership and give them a chance to get me in the right vehicle. I went to Lone Star Chevrolet the next day, and they were actually honest with me and tried once again to get me financed. Eventually, I found out that it just wasn’t going to happen.
So, here I sit with no vehicle, trying to decide what to do about the situation that Parkway Chevrolet and Ron Carter Chevrolet had put me in. I have been out looking at used vehicles that I can afford for the cash I have out of my truck, but everything is junk at that price, and a risk to buy.
What is the moral of this story? There is still plenty of dishonesty in car sales, and even though I felt some loyalty to Chevrolet and GM, they certainly felt no loyalty to me, a long time Chevrolet / GM customer that will certainly reconsider future Chevrolet purchases.
We have a 2004 Pontiac Vibe that has approximately 78,000 miles on it and a few weeks ago our transmission went out. We had the vehicle towed to the closet transmission repair and they found that the transmission had such severe damage that it could not be rebuilt. The cost $2500.00!! On a car that we owe almost $7000.00 on still.
We called Pontiac Elhart to find out if Pontiac had a longer warranty on the transmission and they told us to bring the vehicle to them. When we told them that it was in the process of being fixed they basically told us there was nothing they could do for us because we did not bring the vehicle to them first. We immediately had the process stopped, until we could find out more information.
We contacted GM to register our complaint. After a few more conversations with GM and Elhart Pontiac, Holland Michigan, we were told to continue to move forward with having the car repaired and to bring the transmission out to Elhart.
Customer Service, at Elhart, found that a clip or a bearing had come loose and that is what caused the damage. This is not suppose to happen on vehicles with 78,000 miles on them. We were then told that we would have a three way conversation with GM, Elhart and ourselves to talk about what they discovered and see if we were eligible for any assistance. This conversation never happened. We simply received a phone call saying that we were denied of any assistance.
This decision came from the District manager, whose name we were denied, and we are also being denied access to any and all of the records that General Motors was given. When we asked to speak with someone higher up, we were told that we could not speak with anyone and if we wanted to proceed we needed to write a letter.
So basically we bought a GM car and after we purchased it, General Motors could care less about our, the customers, satisfaction or standing behind their product.
I recently bought a car from a GM Motors dealer. At the time I bought the car I was told of about OnStar and how it works. I was told I got free phone service from OnStar for two months. After that I would have to buy the service if I wanted it.
With in two weeks of buying the car I was driving with my sister and talking about a family issue when my radio cut out and the word “phone” appeared were my radio station would appear and low and behold OnStar cut in on my private conversation and started to read me an advertisement. I could not believe it. I ended the call and called OnStar asking that the service be disconnected. I explained that breaking into my conversation was inexcusable. Plus, I see no need to pay OnStar for a third phone number when I am already paying for a home and a cell phone. Hands free calls are what bluetooth is for.
I was told during my call to OnStar that since the service was free I had to keep it. I was not happy and asked for a supervisor. I was then passed to Gladys who said she was the supervisor and that I had to keep the service for one year. After one year it would be canceled. I was just furious that GM and OnStar decided for me what I had to keep, free or not. I then asked what service was for a year and was told OnStar was in fact on it’s self. I had no idea OnStar was even on other than the phone service.
I called the dealer and asked that they turn off OnStar all together as I did not want it. The dealer could not do it. I had to call OnStar again, this time from the dealer. After explaining I was at the dealer’s office and would return the car if the service was not turned off, OnStar told me the “free service” was off, but OnStar it’s self cannot be turned off and they can continue to track the vehicle and pass on information about the car to GM. I was floored. I called GM and complained.
I asked the dealer to remove OnStar from the car. Unplug it, remove a fuse or rip it out. After weeks of delays I was finally told by the dealer it would cost me $1,000.00 to remove OnStar from the car.
I called GM and explained the problem again. I was told by GM that because of were they place the OnStar unit the dealer would have to spend a lot of time and effort removing the fuse.
I felt GM should cover this cost because no were does GM state that when you buy a GM vehicle you have to have the OnStar service, want it or not. GM refuses to pay to unplug or remove OnStar. The reason being is that OnStar is working and since there is no system problem, they will not remove it.
So if you buy a GM vehicle according to GM you give up all your rights to privacy so they can monitor the vehicle and keep the information for up to one year. I never agreed to this at anytime.
I really never cared or even thought about OnStar until they decided to break into my car and start to read me advertisements. Now that I know GM has decided it can do what ever it wants it has left me totally angry. The consumer not having any recourse is totally unfair.
This is not about “if I am doing nothing wrong why do I care” remarks people make. It’s about the simple fact GM has decided to activate something I do not want and will not deactivate it. It should not be up to GM to decide what I must have. It should be up to me. After all, I am the one making the car payments, not GM.
GM should have to disclose this information to anyone that purchases a GM vehicle. Then let the person decide if they want the vehicle enough to accept GM’s tracking them as a fair trade. I do not and advise anyone buying a GM vehicle to ask about OnStar before they buy.
Personally, I will never buy another GM or any other vehicle that come with such a devise. Yes, it can be a life saver, but that is not why GM forces you to keep it.
Next car is a Toyota, unless they start to pull this big brother act.
I have had to replace two ELCs Air Compressors in my Deville, within a two year period. I wrote letters to the executive office. The executive assistant refuses to address my concerns. My perception is this assistant "profiles" and only responds to compliments. I want to find out my options when the latest compressor goes bad.