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1.2 1612 Reviews

General Motors Complaints Summary

65 Resolved
1547 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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General Motors reviews & complaints 1612

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6:15 am EDT

General Motors buick lacrosse 2013 power steering

I purchased a used 2013 Buick Lacrosse 2-1/2 months ago for my 19-year-old daughter. While she was driving, the power steering stopped working and she was unable to steer. The wheel locked up! Thankfully, she was able to get the car to a safe location and no one was hurt. Due to the GM strike, it took 3 weeks to find a new part (rack and pinion/steering control module). This repair was $2, 600! This has been a huge financial burden on us and has created fear and uncertainty in the mind of my young driver when driving this car! I am aware there are many other people out there with the same power steering problem. These vehicles should be recalled and I should be reimbursed.

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6:18 pm EDT
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General Motors 2014 gmc terrain windshield wipers stop working

I was on the Highway(Florida's on 10/9/19 doing about 65 mph in a massive Florida rain storm when all of the sudden my windshield wipers completely stop working. I got off the road almost causing a multiple car accident in the middle of rush hour. I got out of the car and pushed the wipers down thinking they were just stuck or something, but no nothing, restarted the car still nothing (could hear the motor trying to work). I was stranded on the side of the road for over an hour, pregnant, hungry and in need of a bathroom. I finally make it home just before the rain starts again and start researching the cause, only to find out that GMC has known about these issues but only issued recalls on this year's model for Canada, really! This is unacceptable and you should be ashamed of yourselves, this should be recalled for all 2014 GMC Terrains no matter what Country you live in before somebody dies.

Amy R. Whoy
[protected]@yahoo.com

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9:11 pm EDT
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General Motors 2015 chevrolet z71

I bought this vehicle new in 2015. Recently the paint has started peeling on the cab roof right above the windshield. I've taken it to the dealership where I bought it. They took pictures and sent in to GM. I was told GM would cover $700 and I'd owe $800. I have a hard time believing GM won't stand behind a product that is only 4 years old. I've owned Fords, Dodges, Pontiacs, and never had a problem with the paint. I believe GM should make it right by fixing the product I paid good money for!

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D hernandez818
, US
Dec 16, 2019 5:39 pm EST

My truck is 3 years old and my heater has gone out. They want $2000 to repair. The part it needs is $80. I don't think I should pay a dime for this repair. Heater going out on a 3 year old truck? Been deal with them since Thanksgiving. I really hope they can resolve this soon.

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Franklin s
, US
Oct 18, 2019 3:21 pm EDT
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You did better than me my truck doing the same and GM will not pay anything

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11:18 am EDT
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General Motors carlisle gmc, waxahachie, tx.

Hello, my name is William Betzer. I bought a new gmc sierra slt 4x4 z71 texas edition in june of 2018 as of today I have 11, 790 miles on it. In november of 2018 I went out to my truck to go to work and passenger mirror did not fold out I tried the button several times on the way to work it stayed folded up. I called the dealership and made an appointment to have it looked at but after work that same day it worked so I called dealership and they said if it is working we cannot repair it to bring it in when it wasn't working so periodically it stays folded inI put up with it for 11 months now and today I had a dr. appointment and when I wentout this morning it was folded in so I drove it to dr. appointment then to Carlisle Chevrolet wshowed them it was folded up they offered me a ride home thenthey went out to truck and hit the button 4 or 5 times the sevice writer told me it works fine and my tech is going to try it a few times and release truck no problem found. When I told him it was folded in when I got here he said It looked like someone folded it up with their hand and jammed it I informed him no I used the switch to fold it in when I parked it at home he started argueing with me I took my truck and went home because I had already explained the problem is intermittant. my email address is [protected]@msn.com and my phone # is [protected] thankyou.

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Update by William Betzer
Oct 07, 2019 11:25 am EDT

I would appreciate any help in this matter and I also purchased 100 thousand mile extended warranty. I am currently searching for another dealership to service my vehicle because I never wish to return to Carlisle GMC for anything. Thankyou!

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2:13 pm EDT
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General Motors information provided as "normal operations" for my new vehicle

I purchased a CPO 2017 Camaro 2LT at this dealership at the end of July with only 45 miles on this car. It will be back for service next week for the 3rd attempt to fix water leaking from under the dash onto the gas pedal. 1st time said no leaks detected, 2nd time applied butyl around the HVAC EVAP tubes. Leaked once again and was told the interior duct work is building condensation and this is normal operations for my car. Also the recirculation actuator was replaced due to the sputtering and loud knock noise that happened every time the ac is turned on and off that the noise is now a bit better and this is as well normal operation of my new car.
This is the advisement they claim to have received by contacting TAC at GM.

To add in addition now the Service Rear Vision System is appearing on the infotainment system screen and the rear camera engaged twice while in "D".

Would you pay $30, 000 for a brand new vehicle and expect these issues and especially the response this is normal operations?

This is my first Chevrolet I have ever purchased and will be my last.

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SteveCz
, CA
Oct 16, 2019 3:04 pm EDT

Here I am again with an issue with my 2016 Silverado Crew Cab LTZ Z71. It had 40, 000 km when I had my first issue with the HMI module failing. Leaving me with no radio, GPS, back up camera and a $1200.00 bill. My current issue is with the third brake light on the roof leaking into the passenger compartment in the rear. Resulting in a huge water stain on the headliner that I doubt I will be able to get out. Who knows what other issues may arise from the water penetrating the cabin. Brought it to the dealer and it is going to be $350.00 to fix. I take care of my vehicles and it is very frustrating when issues occur because manufactures use cheap or faulty parts. I understand parts wear out over time. But a three year old vehicle should not be leaking. GM needs to own up to fact they used low quality parts and start taking care of their customers, and hold their suppliers accountable for the parts they provide. Or they may find themselves in financial trouble again. I am seriously thinking of getting rid of this vehicle before I get soaked for more of my family's hard earned money. I won't be looking at GM's anytime soon.

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6:34 pm EDT

General Motors headlight for 2014 c7 stingray corvette

I have a 2004 chevy corvette and I purchased a 2014 chevy corvette c7 stringray. (Both purchased new) Recently a deer cracked my drivers headlight on the 2014. I have not been able to find a headlight anywhere. Found a after mark one, did not even fit the area of the light. I am so disappointed and discussed the GM. I am wanted to by a 2000 corvette, but with this happening I am having second thoughts.
I can not understand why there are no headlight available. could you explain why I bought an $80, 000 automobile to find no parts 5 years later?

GLORIA WILLIAMS
168 COUNTY ROAD 1435
CULLMAN, AL [protected]
GLORIA.[protected]@FREEDOMAGENCY.NET

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10:50 am EDT
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General Motors catalytic converter

Check engine light came on in my 2015 chevy trax, dealer states it needs a catalytic converter which is a common problem on these car but isn't covered by warranty due to the mileage which is 50000 miles. I have owned many gm vechicles and have never had a problem with a cataylic converter before! I'm also in the market for a 2020 pick up that's going to cost $60000 and if this is how i'm treated I will have to buy a ford!

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10:39 pm EDT

General Motors service from champion chevrolet johnson city, tn

My GPS went out in my 2014 GMC Sierra so i brought it to Champion Chevrolet to have it repaired, It was there for almost a week, which i have no problem with. They said they had to order the part. They called me on September the 24th and informed me the truck was ready. I went to pick up the truck and everything was fine. I tried to enter a address and it would not respond. I called ON-Star using my blue button and it said that the service had been canceled and i informed them i never canceled the service. The advisor could not get the system to work and told me it would take a while to come up. So i went home. Well today(Sept 26th) i decided to call On- Star again and this time they had to set up a new account and i agreed even thought i have 2 years worth of bank statements showing i have always paid them. The system did come up on my GMC app. after looking at my GMC phone app i realized i had 2
2014 GMC trucks listed on my account. So i called them back and informed them i only had 1 GMC however the VIN number did not match my truck, ON-STAR at that point informed me the 700 dollar part that was installed in my truck was a used module from another 2014 GMC truck. Since when did Chevrolet start using used parts and charging the customer fulll price for the part. Heres the best part i will have to pay ON-STAR for both trucks and i dont even own the other 2014. I can tell you the other truck is black and how i know this is this, a brand new module has a VIN number assigned to it when it is installed and once that number is assigned it cannot be changed. There fore i just got taken advantage of. So i either have to cancel ON-STAR or pay for 2 trucks. Or better yet how about having a brand new module installed that i paid for so the correct VIN number can be assigned to it. ON-STAR case number is [protected]. I have been a HARDCORE Chevrolet man for 40 years and this leaves a very bad taste in my mouth. Truck VINS 1GTR1VEC9EZ239716 my truck, used 2014 truck part VIN 3GTU2VEC9EG118465. Champion Chevrolet number 423-218-1392. If you need a copy of the dealership ticket i have that too. My phone number is [protected] Darriel Steedman

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Update by Darriel Steedman
Sep 26, 2019 10:40 pm EDT

Story above

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DrDick
, US
Sep 30, 2019 8:33 am EDT

Need parts for 2012 Chevy Cruze. Traction control light, , , ABS light and brake light will stay on after starting vehicle. Bill Cram chevy garage tells me it needs parts. They ordered the parts 2 weeks ago. GM being on strike..I have to wait until it is over. Don't GM have parts in store? Can't F believe it. Can't drive car but they will not give me a rental.

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12:06 am EDT
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General Motors chevy silverado 2009 vin : 1gc ek1907 9z290657

We purchased our Che Silverado club cab in 2013. It was in excellent shape and had 51, 000 km. We knew the owner and he had not abused the vehicle.
We have driven it until 151, 000 km. about a month ago when the engine light came on. We replaced minor items such as spark plugs and coil. It came back as a problem with cylinder #8. The GM dealer in Melfort, Sask. attempted to diagnose the problem, but after over $300.00 we asked them to stop as they seemed no closer to the problem. We took it to a mechanic shop where we had confidence. We learned that the problem was an internal engine issue after all normal diagnose was eliminated. After going internal it was learned that the lifters and camshaft were the problem. We were advised to install a rebuilt engine. We had a rebuilt engine (Baan Powertrain) installed at the cost of $6377.35 that included parts and plus labour $2629.00 and taxes 991.12.
In our research we learned from several mechanic shops that this was a common problem with the 5.3 litre engines the GM and Chev trucks. All indicated that Chev should be assisting in some reimbursement as these trucks should have been recalled for this flawed motor. With that knowledge we are turning to you for reimbursement for what portion your company will assume. The vehicle now has 157, 800 km. and we intend to drive this vehicle for some distance.
We await your reply.
Thank you

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Stevejkl
, US
Jul 28, 2020 1:07 pm EDT

lifter problem...very common, GM won't admit it or assist in cost. See my other post

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10:36 am EDT

General Motors service

Received coupon for $50 oil change, tire rotation. This has to be done fast to make any money but intent is to bring people in and CREATE additonal services. Upon leaving my tire inflation guide comes on to tell me tires are not inflated and shows two very low. I pull into a parking lot and check with my own guage which shows OK but not proper inflation rate of 35#. I call dealership and am told they forgot to calabrate when rotated. We had to evacutate next day and my wife was very nervous as the cpu kept coming on saying tires were low. I had not had a chance to explain to her what had happened as she left traffric to find a station where someone checked tires for her and said they were OK. I go back to dealer a week later to have them recalabrate and service manager tells me a sensor was BAD and it would be about $100 to replace. I said they were all fine prior to rotating, was pissed and left. Next day I'm explaing to someone who knows something about mechanics and he says wait a few days and CPU will self correct which it did. I've had problems in the past with this dealership and lights coming on soon after a service. They tried to get me to do a wheel alignment a few years ago based on some device checkint my tires while in the staging area. I told her look at the way the tires a re seraing after 40K miles! Why would I need an alignment? My tires were wearing perfectily! Venting. Don't trust this dealership. Also, have spent ab out 6K in repaires on my 2012 Terrain SLT. AC problems, 3 batteries to date, fuel inhduction problem, bad automatic seat switch, exaust solenoid problem, intake camshaft solenoid, HVAC actuator problem, Starting system problem, replaced tire sensor (I've learned didn't hav to do) All totaled about 4K in repairs to date on a car that is maintained every 6 k miles or so. with easy use, garaged, about 130K miles to date. Looking at a KIA next car!

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8:17 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

General Motors 2019 buick envision

On August 17th I purchased a new 2019 Envsion from Drivers Village 5885 Cir Dr E, Cicero, NY 13039, It had 115 miles on it, However before I took it home the rear tire was low on pressure which I found on my Buick ap, So the dealer checked all and put air in the tires . On the way home I felt a vibration in the vehiicle, NOt thinking nothing of it thought maybe it was because it was sitting, On august 19th I called and scheduled a service appt for august 23, I took the car back into the dealer which is 72 miles one way from home, The service tech drove it along with 2 other and said they could not feel anything, I told them I would not have wasted my time if I did not think something was wrong They told me to wait until it had 1000 miles on it because gm would not cover it. If I wanted them rotated and balanced I would have to pay for it myself.
On September 2oth I returned the car to the dealership as it now had 1063 miles. I left it as they gave me a car to drive, They stated the two of the 4 tires were out of balance which they could of found the first time. I picked up the car on the 24th and they stated it was all fixed, I drove home down the highway and low and behold there is still an issue, I can feel the vibration still in the vehicle after they rotated and balanced the tires. driving home between 50 and 73 MPH I called the sales Manager on the way home and the service department and spoke to Megan in Service and left a message for MrOrtiz to call me asap. It is now 732 pm and no phone call.
I do not want to make another payment on this until this car is fixed or they can give me another one or new tires and wheels all the way around as there is definately an issue. When you pay 48k for a vehicle this should not be the case now It has to go back in again. I am not driving it up there, They can either fix it here in Cortland or come get it on a flat bed. Attached you will find the service records
I am not a happy Customer..
Brenda Allen [protected]

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Update by wizardess
Sep 24, 2019 8:41 pm EDT

This has not been resolved clicked wrong..BA

Resolved

tw4tnw46mw46w6w

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11:52 pm EDT

General Motors 2019 buick encore

On picking up ym 2019 encore the OnStar did not work. July 9 2019. Took it in following week and Dealership replaced modules over and over again with brand new ones, used ones that were working but not in my car. I have had a loaner for 2 weeks this time but have had others of and on over the past 7 weeks. Now into 7th weeks a engineer from GM is supposedly coming tomorrow to look at the radio.

I have spoken to GM ambassadors a number of times and asked for a replacement as the car has less than 1000 km. Lots of sweet talk but no replacement vehicle. I have no confidence in this vehicle to me it may be electrical and/or a computer issues so who knows what can go wrong or when.

Can I get a ombudsman involved or an intermeditor who will resolve this disaster.

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11:49 pm EDT
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General Motors question please: 2018 chevy equinox

Good Morning,
I purchased a 2018 Equinox recently and one of the features is the auto starter. It is convenient to push the button and start the car. What isn't convenient is that it idles
down at a stop sign and shuts off. While I understand it does probably save gas, it is
very inconvenient. Is there anyway that can be changed on my car? That is the only feature I don't like. Since so much is programmed electronically, can a quick entry
at the dealership, change it so it does not shut off at stop signs/lights? This is my second Equinox that I purchased and love it. Please let me know.
Sincerly
Richard Hobbs

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10:34 pm EDT

General Motors 2019 Traverse

I. Ve had my new traverse 7 months now. I bought it to replace my 2013 traverse. I love it except for one thing... The engine auto-shut off feature when I come to a stop. True, it may be a fuel saving feature, but it's also a pain in the *. Please devise a fix or something that permits people to disable this feature. My dealer says there is nothing he can do at this time. I hate it sooooo much i'm thinking of selling my traverse, getting something different

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10:32 am EDT

General Motors healthcare benefits

So I hear from reliable sources that you have quit paying your portion of the health care benefits for your employees who are presently on strike. This is a despicable decision on your part. Your ceo gets paid over 20 million a year. And you didn't even pay federal taxes last year.

I guess i'll have to kiss that new silverado pu truck good by. My previous gm truck, that I just junked, had over 304, 000 miles on it, and I loved it greatly. But I will not buy from a corporation that will pull such a despicable and inhumane move on its employees. They make your cars and trucks. They do the actual work of producing your products. You have to be blind, deaf and dumb to make such a move, upon your employees and their families.

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8:38 pm EDT
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General Motors strike

I don't work for GM or support unions but GM is showing your true colors. GM is greedy and doesn't give a tinkers damn about their employees. Government bailout and an $8 billion profit and to top it off you take away health insurance for your associates. Whatever happened to fair negotiations I'll never buy a GM product again. Greedy SOBs. GREEDY GREEDY GREEDY UNAMERICAN UNFAIR HATEFUL WORTHLESS.

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2:30 pm EDT

General Motors air bags didn't deploy

I contacted GMC in February 2019 about a wreck that I was in. I was driving a 2003 GMC Yukon xl and the air bags didn't deploy when I hit a tree. I went from 47 mph to a dead stop and nothing happened with the air bags. GMC did send someone out to take the information from the car and they couldn't tell me why the air bags didn't work. My husband was out of work for 5 months and I sent a letter via fax asking for help and haven't rcvd anything back by mail or anything. I would like to file a claim now bc the air bags should have worked! Someone should have answered me. Five months without a pay check is a long time! You can contact me at [protected].

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10:01 am EDT
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General Motors 2015 chevrolet 2500hd silverado

The Intellilink touch screen will not work. It locks up and will not allow you to change the radio station, or use any of the options. It shut everything down and you are not able to a phone call, it freezes up. I have had it into the dealership (Beardmore Chevrolet) and they said they had it fixed. They charged me $137.00. We didn't even get home and it did it again. We returned to the dealership and they recalibrated again. I was told that I could bring it back if this didn't work and they would "drive it around" to see if it would do it. They had already had it for an entire day. I have not taken back as they do not have an answer. I was already charged $137.00 for nothing. I returned recently and called them and was again told that they needed the truck to drive around and see if they can get it to do it. I have shown them pictures and took it in when the screen was locked up. It is very distracting when you are driving and could easily be the cause of an accident. People have different work around on the Internet but no one had a definite answer. For what you pay for a new truck, there needs to be a recall and a fix. This is an accident waiting to happen.

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6:16 am EDT

General Motors gas gage not working for years on 2006 chevy trailblazer

Several years ago I received a recall on my fuel tank sensor (?) where it reported the fuel gage not working. It said it would pay for half of the cost of getting it fixed (th gagge would not register how much gas I had). I did not have the money to get that fixed although my gas gage had not worked for a long time. Later on down the road I got a letter saying it would reimburse for the amount paid to have that fixed. When I called to see what they could do for me they told me that they could no longer honor that because my mileage was over the amount allowed, which was not the case when the first letter came out. I think this is absolutely ridiculous! I love my 2006 Chevy Trailbalzer but I am not fond of GM not standing behind me in this matter. Your company is aware of this problem in this vehicle but yet you found a way not to fix this problem that was known to happen in this particular car. Just wanting to let you know my opinion.
Melissa Griffin

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9:42 pm EDT

General Motors warranty

I took my Chevy Sonic LTZ Turbo the the dealer on August 28, 2019 with transmission problems. I later spoke to a techinician there who gave me a brake down of what was going on. He said something about the engine and turbo and never mentioned the transmission. He later said it would not be covered and I should contact my insurance company and have them total the car. They said there was sludge and that the turbo need replacement. I did not have the car serviced at the dealer I took it to a local midas. They did all the maintenance. They said there was some discrepencies but with the way they reported in carfax.com. I did what I was suppose to do, service the car. I was never told that in order for the warranty not to be void I needed to go to go to dealer. I did what I was suppose to do, service the car. Its not my fault there was sludge or that the engine did hold the the way it was suppose to. I did my part! Now no one want to take responsibility!

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General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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General Motors contacts

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