Frigidaire review: The worst customer service EVER 4

Dehumidifier . Purchased 1.5 years ago still under warranty, no longer make the model ? New one will not fit space, have over 8 hours in 3 phone calls placed to frigidare, have sent 4 emails and 3 phone calls, have heard nothing, no call backs, avoid this company like the Plague. Leaving now to buy another dehumidifier, will not consider this brand at any point in the future .

I understand this customers frustration. I hope it was resolved. We bought a new AC last June. When we installed it this year it was broken. It’s under warranty. To get a new one, they had us cut the cord and send our receipt in, along with a photo of our AC with the cord cut. In the email they initially sent, they said it would be ten days. They told us to keep the old unit until they sent the new one. (Presumably when we do dispose of it, it will be at our time and expense.) Now, well over two weeks later, we have not received a new unit that our child keeps tripping over. For days we could not get a human being on the phone and we have an air conditioner with the cord cut sitting on the side of our house because we have no other place to keep it. Every time we tried to call, the automated system tells us they’re experiencing “high call volume” and hangs up on us. Finally today, after long wait time, my husband got through, and was told it’s “peak season” and that they “don’t know when” we will get another unit, though they had previously stated in writing that it would be ten days. So now we wait to see if we get a replacement AC ever. It feels like the runaround to me. I have never dealt with a company that seems to care less about its customers. I will never purchase another product from this company.