The complaint has been investigated and
resolved to the customer's satisfactionResolved Frigidaire — broken freezer/refrigerator
resolved to the customer's satisfaction
Purchased Frigidaire Gallery Refrigerator/Freezer November 21, 2012. Freezer temperature started to fluctuate December, 2012. Contacted Frigidaire, they gave us a list of repair appliance companies to call. The first repair said there was nothing wrong with it, temperature was at 37 degrees, everything in the freezer was melting! He came twice and no repair done. I contacted Frigidaire again and they said they would not replace it. I called a 2nd repair company that seemed to know what they were doing, this was all in January, February and April was the last visit. Repairman was told by the tech support to order and replace 3 parts. He would have to drill a hole in my new refrigerator to replace the parts. The repairman refilled the freon and left to order the parts which would take some time. The replacement of freon held until 3 weeks ago, parts where not replaced and now cannot be found at the repair appliance company. Have had 2 or 3 calls to the 2nd appliance repair company. Cannot seem to get them to set an appointment or call me back. My freezer temperature is 57 degrees and refrigerator is 58 degrees. It is now empty. Frigidaire needs replace or reimburse us for the entire refrigerator and we'll buy a GE or Whirlpool!