Frigidaire – Ice machine

My refrigerator is not even 3 years old yet. I purchased a 3 year warranty and even had my ice machine replaced one time. It does not make ice. When it does it makes it so slowly we never have any ice. I am still buying bags of ice which is the main reason I bought a new refrigerator in the first place. I also needed a door replaced and every time I call to try and speak with someone I never get a person on the line. I am very disappointed. I would like a refrigerator with a proper ice machine that works and makes plenty of ice. I hope that you can assist me.