Freewallet — Account suspended and coins held hostage!
Freewallet claims security and reputation/integrity as their core values. I've had a Freewallet since 2012 with no problems initially. I started small and I've been making Pay ins and one payout on Thursday September 14th 2017 without concern until the value grew and I tried to make another payout. On Thursday 28th January 2021 all of a sudden, my account was suspended after I tried to make a payout. Curiously I was still able to make pay ins but no longer able to do payouts. Then the requests began for "account and identity verifications" on an anonymous wallet. I have the phone, email, and transaction history, 2FA etc., but they wanted my photo, holding a current photo ID against a blank backdrop (it's an anonymous account!!!). All of my inquiries and attempts to contact were met only with requests for more information. I actually complied with the first requests...sending my picture, and even a current utility bill...and the account remained suspended. Now they are asking for the hash verifications, which of course, would allow them to open the wallet themselves. I'm at a stall, because I won't hand over any more information to them, and yet continue to have no access to the wallet except to payin more coins. I opened tickets with Freewallet support (TICKET ID# 268656, 272723, 278501) and they do not respond to any of my questions, or statements, only asking for more information. This reads scam behavior at the highest level and I need help to resolve the suspension. It was suspended sometime in the range of Thursday January 28 2021 to Friday January 29 2021 and yet I was able to make a pay in on Saturday March 6, 2021. Clearly they are willing to take my coins but unwilling to release MY COINS!!
My user number is beeac451