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Edward Jones Customer Care Service

Edward Jones

12555 Manchester Rd
Saint Louis
Missouri
United States - 63131-3710

Customer Support Phone Numbers

Toll-free:
1-800-803-3333 14 15
Business started: 01/01/1922

Type of Entity
Partnership

Contact Information
Principal: James D Weddle (Managing Partner)
Customer Contact: Complaint Department Manager

Business Category
More...
 

Edward Jones Complaints & Reviews

Edward Jones / edward jones advisor

As
ASK2601 on May 2, 2017
My wife was trying to get a job as an advisor with Edward Jones, she was getting advice from an advisor Michael R. Kopec from Michigan city IN. He was inappropriately texting her and she went with it thinking if she didn't she wouldn't get the job. He is married with a family. We ended up...

Edward Jones / investment-harassment (unethical behavior)

Nu
Nunez07 on Apr 8, 2017
Hello, A representative from Edward Jones Financial has come to my house multiple times. I have already asked her not to come but has solely requested to speak with my father. My father is already retired and he has even told her that he is NOT interested in investing his money. My mother...

Edward Jones / No response from agent - lost funds

Sh
Shirley George on Mar 13, 2017
My agent is Joseph R. Meyer who's office is in Florissant, Missouri. Phone number is 314-524-6333. Our last conversation was regarding why I did not see shares of Visa and Pay Pal on my monthly statement. Early last year we reviewed my portfolio and he was to look for and suggest different...

Edward Jones / Electronic access to account information

Ar
Arla Baragar on Mar 8, 2017
After 25+ years of investment partnership with Edward Jones, I closed my remaining accounts in January 2017. I had received the 2016 1099s - one of which had incomplete figures. I was to "check" weekly for those complete figures which would be "finalized" by March 15, 2017 if not prior to...

Edward Jones / The sale of 1000 shares of stock sold while I was under duress

Li
lindahamrick on Feb 18, 2017
My husband died January 13, 2016. Before he died he told me to go directly to collect a death benefit for $50, 000 through Hartford Insurance. When I contacted Hartford they told they sent it to Steven Price at Edward Jones in Shelby NC. While I was grieving the first of February Steven...

Edward Jones / Phone surveys

Qu
Quentricasita on Nov 8, 2016
Just got my 2nd robo call at 6:25 PM Tuesday November 8th. I already registered a complaint regarding the first call I received a few days ago. I am also on the NO CALL LIST. I am also aware that consumer surveys do not apply. But why call a client who says not to? This really hurts my...

Edward Jones / payments not made

Di
This has been ongoing for 2 years. In December 2015 Edward Jones was court ordered to disburse the funds from my mothers Trust account NLT 31 March. All documentation was given to them in time to do this. It was not done. We signed a legally binding agreement giving Edward Jones until 30...

Edward Jones / unethical behaviour

Ca
captainpool on Mar 19, 2016
7/22/2015 Date of incident, Branch 99165, main account 916-05589-1-3 accounts in reference 916-80443-1-2, and 916-80442-1-3. Accounts mentioned are roth iras that I had in branch 99165 with the local financial advisor being Morgan R. Manfre that advised me when asked about the distribution of...

Edward Jones / Financial Services

Re
Reviewer59325 on Oct 14, 2015
Have been an Edward Jones client for many years. After relocating to Bullhead City, Arizona, I met with and completed an account transfer to their local financial fraudster, Kari Hoffman. This advisor has continously made trades from my account without my express permission. She ha...

Edward Jones Trust / Won't release funds after court ordered

Mi
Mistreatment of trust on Aug 25, 2015
This company has been a real bully. They have lost a gr6, at deal of money because their fees are high and the trust is small. Around 27, 000.00 as of now and could have released the funds but instead wanted court order. After almost a year, about huge attorney fee and time the court gave...

Edward Jones / Best Interest of Client

Jc
JC LeLand on Sep 16, 2013
My husband and I invested our inheritance and retirement accounts with Edward Jones when we moved to Chapel Hill, N.C. in 1997. Jerry Bergner was our investment counselor. My husband had dementia (he passed away in 2002) and I was not well-versed in financial matters, including...

Edward Jones Oak Harbor, WA / Terrible Business Practices

Rc
rce4 on Jun 12, 2012
On about four different occassions agent Greg Smith has called my home trying to get me to move the money from my inherited account (a non-Edward Jones fund). He uses all sorts of tactics including false statements of fact and saying that my tax attorney and the rep from the fund do not...

Edward Jones / Investment advice

Rf
RFJH on Jun 11, 2012
Please, please, anyone thinking of using Edward Jones for investments, don't!!! They lost me a lot, I am luckier than most of the people who have complained. I still have a lot. I got out of there in time. I gave them 2 1/2 years, and not one of the suggested investments came out...

Edward Jones / lost money without be told

Th
thomas,john on May 23, 2012
alot of money, five years, alot of money gone, wife`s step father can do much about it because of family, but no phone calls about the money thought he was called an advisor. someone needs to check into this guy something isn`t right.

Edward Jones / Lousy investment company

Ja
Jack125 on Nov 8, 2011
Edward Jones, scam, horrible service, lost me alot of money. I have personally dealt with this company, and let me tell you, if you have any sense, do not let these rip offs handle your funds. Their only concern of course is making money for themselves, regardless of how much you lose...

Edward Jones / Elder Abuse Misuse of funds Embezzlement

Al
Always Watching! on Oct 6, 2011
Shane Jennings, Investment Representative/Thief- Has misused, mishandled, and embezzled money from my elderly mother. He has taken it upon himself to fire her attorney as soon as all funds were transferred into her account after my fathers death. This man is a crook, who has declared...

Edward Jones / Incompetency

Th
thebigdog on Sep 27, 2011
I had used these guys for many years, and as I was approaching retirement, I wanted to consolodate my holdings. I asked Edward Jones for assistance and they were most helpful; however, for one account, they sent the paper work to the wrong address, which caused a significant delay and cost...

Edward Jones rep Linda Ouart / dishonest - self serving advisor

Sn
snowball2 on Sep 9, 2011
My complaint to the complaint department email was rejected and sent back - scam artists.. Complaints Department Edward Jones Canada To whom it may concern: I have a complaint to raise regarding the misappropriation and improper financial investments made for a couple in there 80s by your...

Edward Jones Investments / forged document accepted

Sh
Sheila J on Aug 16, 2011
Investments cashed in by Edward Jones agent Jim Ward because he accepted a proven forged document without any knowledge of account holder. After abundance of phone calls, letters to both Plano, Il. office and corporate office - NO RESULTS!

Edward Jones Investments / Poor service, raped with fees

Gr
Gruntled8 on Jul 21, 2011
We moved all of our investments to Edward Jones after dissatisfaction with our original broker. We had lengthy discussions about how we were looking for someone who would pay attention to our investments and keep us informed when and what to buy/sell and have a hands on approach. I work...

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