Edward Jones
Reviews and Complaints

I have been a client of Edward Jones for two years, and I am reaching out to express some concerns. It has been nine months since I last heard from my financial advisor, and during that time, significant changes have occurred in the market, particularly with interest rates.

Given the anticipated drop in interest rates, I would have expected to receive guidance on potentially moving funds into CDs or other options before the rates decreased. Unfortunately, I did not receive any proactive communication or advice, which has led me to question the level of service and oversight being provided in managing my portfolio.

Could you please advise on the process for transferring to a new advisor, as well as how I can better contact Edward Jones to address this issue? I have found it difficult to reach the appropriate channels for assistance.

Deposited money in July 2021. Added more money in September 2021. February 2022. As deposits went in our balances started going down. We were paying more going to their working of our money, than we were making. We kept going in to ask about the slippery road that was downhill. Dan told us if we changed our portfolio, we wouldn't possibly gain our money back. After several times calling and going in to ask him about the portfolio we finally pulled our money in the end of October of 2023. We lost $33000. Total deposits were $235000. not a lot, but everything to us.

I was with Edward Jones for 10 years, until I knew better. They are just another cookie cutter company. They provide you with a plan based on age primarily that just divides up you portfolio in set categories. It's just software, not real management. Fees are high for no legitimate reason. Don't forget, this is the company that got busted for taking illegal kickbacks from funds to promote their products. I had to hand over my issues with them to (EN VERRA CAPI TAL.io), a cyber security company that deals with tracking and recovering insurance claims as well as other alternative assets, they were able to get all my money back.

March 2022 Edward Jones illegally released my personal information and my beneficiary information to a scandalous data broker with 1,843 unresolved BBB compliants within one year. Both phone numbers are on the federal Do Not Call Registry. When I contacted my advisor, I was told to suck it up and give him and his staff excellent reviews. The same advisor had ignored my requests for 2 years; therefore, I had nothing good to say. When I continued to question the shady transactions, the rogue advisor abandoned my portfolio and terminated all of my accounts. This came at the worst financial time possible. This advisor failed to earn the excessive monthly fees as well. Avoid Edward Jones. Ed Jones is not a legitimate fiduciary firm. Edward Jones and its advisors are parasitic predators.

I inherited funds from my father upon his death on February 1st. The financial advisor Ryan was totally dishonest and we filed two complaints with Edward Jones against him. The first complaint was it took almost a month to transfer the funds to our name. He failed to tell us about the transfer fee which the complaints department waived. The second complaint was he was instructed to invest the funds in a money market account and send us monthly paper statements. He did neither and then lied and said he left us numerous voice mail messages which he did not do. When asked why he just did not send an email he had no answer. This man is dishonest and his customer service is horrendous. Will be transferring all funds out of here. My siblings already did the same due to his dishonest business.

Issue: I, S.(POA for Michael S Good) “Mike”Good am filing a complaint against Edward Jones (investment branch) in 920 N Main Street, Elburn Illinois 60119 and Owner Jonathan Gripe and advisor Joshua Beard for misrepresentation, gross negligence, conflict of interest pertaining to mishandling financial affairs of their client Michael S Good and his legally designated Power of Attorney .

December 9, 2022 Mike Good sent a text message to owner, Jonathan Gripe, stating: “ Good afternoon, John. I am in the process of changing beneficiary to S, who is my only caretaker and sincere friend because I have some major health issues and I want said person to have access to my accounts. Where do I go from here? Let me know, please. Thank you and have a wonderful day.”

Friday, December 9, 2022 Jonathan responded by text: “Thanks Mike. Just call the office and Amy can take care of this. Merry Christmas.”

Monday December 12, 2022 Mike called the office to Amy’s direct line as instructed by Jonathan. Kimberlee Clark, the Senior Branch Office Administer answered Amy’s phone and stated that she would handle it. This is a conflict of interest because Kimberlee Clark is the sister of Mike Good and she was the previous beneficiary of the accounts that he was in the process of changing beneficiary for. Kimberlee Clark did not excuse herself from this process that personally affected her finances. Jonathan Gripe and Joshua Beard were aware of this allowed it.

Jan 24 2023 Mike Good executed a legal Will and Testament with Favil David Berns & Associates creating a revocable trust and naming S. as executor of this estate. Only if S. were to die would Kimberlee Clark be the secondary executor.

March 1 2023 an Illinois Statutory Short Form Power of Attorney for Property was filed by Mike Good which legally gave me, S., authorization to conduct all business on his behalf.

March 14 2023 the American General Life Insurance Policy Change of Ownership document was signed by Mike, transferred to the revocable trust and notarized and this notice was sent to Joshua Beard by email as well as a mailed copy on that same..

In this email communication, I sent the Change of Ownership documentation for American General Life Insurance and also notified him that I was Mike S Good, POA Agent.

Unfortunately Mike died on April 28, 2023. I notified Joshua by phone that same day that Mike had died.

From the time of Mike’s passing until now, even though I am clearly the legal POA and executor,, it has been very difficult for me to get any clear answers or explanations in writing from Edward Jones/ Joshua Beard/ Jonathan Gripe about:

How many accounts did Mike Good have? *This includes investment accounts and life insurance policies and any policies that he is the beneficiary of? I want to have info for ALL accounts that Edward Jones handled for Mike Good.

The accounts we are aware of are:

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

Brighthouse Life Insurance Company Contract # [protected]

American General Life Insurance Company Contact F61G1537552

What is the exact status of each account and the disbursement dates that are coming to me and amounts.

On June 1 2023 Joshua Beard came to my home and asked me to sign what he stated were necessary documents to unfreeze the accounts due to death, English is my second language and Joshua did not allow me to take the time to read them, but stated they were needed to unfreeze the accounts so I would have access to pay estate bills. He was very vague about the purpose of the documents and when I tried to take photos of the documents I was signing, he stopped me and said that he was in a rush to another appointment and I didn’t need to take photos because I asked for copies of these documents and Josh stated that he would send copies of all the documents that were signed. I have never received any of those documents as of July 9 2023.

As mentioned, I want to know in writing the exact status of above accounts (and any others that I am unaware of that may be handled by Edward Jones ) and what are the dates of financial disbursements that will be made to me.

I start investing with Edward Jones in 2006 but in 2010 I wanted to make some money and it went a different direction I started with MGM Grand stocks and then I asked my advisor if we can make money and he said yeah we can so we bought a few stocks that went bankrupt like diamond offshore Cliff natural resources and LDK solar and few more I can't even remember starting in 2010 bad advice is costed me a lot of money plus potential profits I need Edward Jones to reimburse me for my losses my advisor promised me we're going to get all my losses back and more but unfortunately he left the company account my name is FUAD MANSOUR MY ADVISOR NAME WAS JOSHUA DOWDEN

I & my family members have concerns about how & what Mr. John J. Lang on how my parents portfolio is being handled, I have POA over both my folks, and since my dad passed away last Mother's day night, Mr Lang seems to think that he doesn't have to show/ tell me anything, and the fact that my mom cannot read or write a bit of English language, he could be telling her anything to get her to sign anything, and since he seen it fit to have my mom signing papers at dad's funeral services, actually the Graveside/ luncheon was very unpleasant / unprofessional and my family is pissed, and the fact that my mom cannot read or write a bit of English language and that my dad handled any and all of the financial issues totally and now I am, and the fact that he tried to put his daughter into the role of arbitrator / payee is total [censored], because I've never seen / met her ever, and does she even have the credentials/ schooling to even be that, I don't think so, and my dad said & I quote (Hell no there's no reason why my son needs to come and beg you / her for anything) so he tried this also, and your head office in St. Louis is a [censored]ing joke, I called looking for help and the [censored] secretary basically told me to get lost. And I want copies of any & everything that Mr. John J. Lang has had my mom signing since my dad died, because it's going to our lawyer to be checked out, and if there's any shady [censored] going on somebody is going to be Locked up.

I began initiating a transfer of my life insurance policy to Protective Life with Amanda Stetson last year. Since then she has moved on, which you neglected to inform me of. You replaced her with Tural Nadirli. Through the process of trying to finalize the insurance policy, he has stated early on that he called me in September, he did not. I checked and rechecked phone logs. I don't have a clue as to what he does, but he us asking me if I have documents pertaining to the policy, when I have signed and returned them. He also tells me that the policy was activated on 11/3/2022, but I have yet to receive the client acknowledgement delivery receipt or my copy of the policy. I did not invest with your company to tell your employees what they need to do. You lost a top notch financial advisor when Amanda left. Your loss. Now if we could please get this policy sorted out. Because of Tural's ineptness, I had to settle for $20,000.00+ less on my policy.

It has been a year.

I sent a letter on 10/4/22 requesting help in discovering what happened to funds I rolled over from my TSP account in 2009 to my Edward Jones acct. I had $26,14030 transferred there and did not withdraw from my account once the funds were placed there. I explained this in my letter. Please let me know what is found for I have been researching this as far as I can and have not found an answer. My phone # is [protected].

Thank you in advance for your help... Kathy Crowder

I have had a very bad experience with a previous Financial Advisor with Edward Jones left and then when Heidi reached out to me, we had Indepth conversation. The conversation included what I was looking for what I had dealt with and what I expected. She told me she would always follow up and keep me up to date on investments and treat my investments and Money just as she would her own. After received my last statement and seen a huge loss the most I have ever seen in 15 years I called and of course was upset and said - Why was I not contacted? Why did you not do as you said you would promise you would? You never sent me an email or a text you left two messages asking me how I was doing and said Happy Anniversary. You NEVER reached out to me today hey there is a significant loss happening in your accounts I have some suggestions. When I did call you and ask the questions you said to me, I had left a message (you said nothing about anything being wrong. You said I had my assistant invite you to an educational webinar. Seriously how does this notify me that there is a significant loss.

I informed you I was very upset and asked who your supervisor was and she basically said she did not have one. I googled and held for over 40 min to speak to someone in client relations and finally left a message I will try again tomorrow.

on sept 7 2022 i had called my advisor marty dobbins about my shares of clean edge/ simble/ qcln and he said that he had sold the shares in feb 2022 and told me that he told me about trade in march witch is not true.i am filing this complain because he lied.non-transparency.violation of fiduciary. i have been with edward jones sence 2017. and to think that you have a advisor that you cant trust. making unauthorized dicisions on my account is the same as thief.and shows that the advisor got himself way out of line.and also need to be investigated not only my account investigated but others.he takes from behind your back to make money in the trade commision .And the stock that sold i didnt know simply because i did not get a trade confirmation to retain for my tax records

In March i worked overtime and my whole pay checks were gone.I went into the office my debit card wouldnt work couldnt buy food or gas . the secraty laughed laughed and said well you look good .I left very mad i opened a bank account so i had a little money September 1st i switched everthing over to get rid of them .my new finanial advisor and i have nothing but problems with him acting like a total [censored].i told him i wanted the fees lifted over the phone .i called again to make sure they were done i got i cant do anything over voicemail.I cant go into the office since he makes me so mad and threatens to call the police ,ihave written to the attonory generals office and looking for a lawyer .Since he has taken over $10,000 dollars out of my account and told me he would make me seeell my stocks to pay fees that were to be shut down at the begining of the month . I have had these stocks since i was 16 he has been horrible to me .i was with Deb Williams in Mansfield and Jeff Hite in Lexington Ohio .they have never treated me this bad and always wanted me to sell my stocks and taking whole pay checks leaving me with nothing .

The investor I had did place my account as I told him, when I discovered this I contacted him and was told it would be a month before he could see me , I informed his secretary that I would be closing my account and within matter of seconds he was on phone.

He made an appointment a week out and when I arrived at office my wait was 30 minutes past my schedule time.

When I informed him of the discrepancy, I was informed that he went of my office evaluation and he did go by what I informed him, as per my wishes .

Explained I didn't understand and his reply was he investigated by the paper eval and not what I wanted to do .

When I informed him to close my account and to transfer my funds to fidelity, he stated it didn't work that way and he wasn't going to do it.

I used some vulgarity and he call the police and told me to leave and if I wanted to close my account then call corporate and have them do it .

After making complaint I was supposed to get a call from corporate office . Never have so i had another Edward Jones branch close my account. Now I'm waiting 10+ business days to get it transferred to another IRA account.

Edwards Jones in my opinion is a poor business model.

My 77 year old brother has put total trust in our local Edward Jones representative. My brother has always been too trusting of others. He is honest and thinks that of others. He has been a farmer and trucker. His understanding of finances is very low. He is single, crippled, and unable to work. Our local rep sold him annuities. I talked to a different rep and asked a few questions. I came away with a bad feeling. The rep I called didn’t say anything bad about my brothers rep or about any rep., or the Jones company. However, my husband and I moved our portfolio from this local rep to one our son uses in Tacoma WA. We felt we were getting nothing from our previous one. The Tacoma rep. updated our portfolio and we now have trust with him.

I guess my question is, do you audit these representatives ? If so, will you be auditing

our local rep to see if he is selling less than desirable funds to people like my brother ?

My brother has lost his independence. He had to sell the farm and equipment. He has been hospitalized since March 2 nd. He wants to feel he has control over part of his life, therefore, he wouldn’t take advise from his siblings.

The rep I am asking questions about is

Jim Sullivan: Superior Nebraska 68978

I would like to know if there will be an audit. If so, I’d like to give you my brothers name.

Thank you,

Ruth Pearce