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Edward Jones Customer Care Service

Edward Jones

12555 Manchester Rd
Saint Louis
United States - 63131-3710

Customer Support Phone Numbers

1-800-803-3333 13 13
Business started: 01/01/1922

Type of Entity

Contact Information
Principal: James D Weddle (Managing Partner)
Customer Contact: Complaint Department Manager

Business Category

Edward Jones Complaints & Reviews

Edward Jones / The sale of 1000 shares of stock sold while I was under duress

lindahamrick on Feb 18, 2017
My husband died January 13, 2016. Before he died he told me to go directly to collect a death benefit for $50, 000 through Hartford Insurance. When I contacted Hartford they told they sent it to Steven Price at Edward Jones in Shelby NC. While I was grieving the first of February Steven...

Edward Jones / Phone surveys

Quentricasita on Nov 8, 2016
Just got my 2nd robo call at 6:25 PM Tuesday November 8th. I already registered a complaint regarding the first call I received a few days ago. I am also on the NO CALL LIST. I am also aware that consumer surveys do not apply. But why call a client who says not to? This really hurts my...

Edward Jones / payments not made

This has been ongoing for 2 years. In December 2015 Edward Jones was court ordered to disburse the funds from my mothers Trust account NLT 31 March. All documentation was given to them in time to do this. It was not done. We signed a legally binding agreement giving Edward Jones until 30...

Edward Jones / unethical behaviour

captainpool on Mar 19, 2016
7/22/2015 Date of incident, Branch 99165, main account 916-05589-1-3 accounts in reference 916-80443-1-2, and 916-80442-1-3. Accounts mentioned are roth iras that I had in branch 99165 with the local financial advisor being Morgan R. Manfre that advised me when asked about the distribution of...

Edward Jones / Financial Services

Reviewer59325 on Oct 14, 2015
Have been an Edward Jones client for many years. After relocating to Bullhead City, Arizona, I met with and completed an account transfer to their local financial fraudster, Kari Hoffman. This advisor has continously made trades from my account without my express permission. She ha...

Edward Jones Trust / Won't release funds after court ordered

Mistreatment of trust on Aug 25, 2015
This company has been a real bully. They have lost a gr6, at deal of money because their fees are high and the trust is small. Around 27, 000.00 as of now and could have released the funds but instead wanted court order. After almost a year, about huge attorney fee and time the court gave...

Edward Jones / Best Interest of Client

JC LeLand on Sep 16, 2013
My husband and I invested our inheritance and retirement accounts with Edward Jones when we moved to Chapel Hill, N.C. in 1997. Jerry Bergner was our investment counselor. My husband had dementia (he passed away in 2002) and I was not well-versed in financial matters, including...

Edward Jones Oak Harbor, WA / Terrible Business Practices

rce4 on Jun 12, 2012
On about four different occassions agent Greg Smith has called my home trying to get me to move the money from my inherited account (a non-Edward Jones fund). He uses all sorts of tactics including false statements of fact and saying that my tax attorney and the rep from the fund do not...

Edward Jones / Investment advice

RFJH on Jun 11, 2012
Please, please, anyone thinking of using Edward Jones for investments, don't!!! They lost me a lot, I am luckier than most of the people who have complained. I still have a lot. I got out of there in time. I gave them 2 1/2 years, and not one of the suggested investments came out...

Edward Jones / lost money without be told

thomas,john on May 23, 2012
alot of money, five years, alot of money gone, wife`s step father can do much about it because of family, but no phone calls about the money thought he was called an advisor. someone needs to check into this guy something isn`t right.

Edward Jones / Lousy investment company

Jack125 on Nov 8, 2011
Edward Jones, scam, horrible service, lost me alot of money. I have personally dealt with this company, and let me tell you, if you have any sense, do not let these rip offs handle your funds. Their only concern of course is making money for themselves, regardless of how much you lose...

Edward Jones / Elder Abuse Misuse of funds Embezzlement

Always Watching! on Oct 6, 2011
Shane Jennings, Investment Representative/Thief- Has misused, mishandled, and embezzled money from my elderly mother. He has taken it upon himself to fire her attorney as soon as all funds were transferred into her account after my fathers death. This man is a crook, who has declared...

Edward Jones / Incompetency

thebigdog on Sep 27, 2011
I had used these guys for many years, and as I was approaching retirement, I wanted to consolodate my holdings. I asked Edward Jones for assistance and they were most helpful; however, for one account, they sent the paper work to the wrong address, which caused a significant delay and cost...

Edward Jones rep Linda Ouart / dishonest - self serving advisor

snowball2 on Sep 9, 2011
My complaint to the complaint department email was rejected and sent back - scam artists.. Complaints Department Edward Jones Canada To whom it may concern: I have a complaint to raise regarding the misappropriation and improper financial investments made for a couple in there 80s by your...

Edward Jones Investments / forged document accepted

Sheila J on Aug 16, 2011
Investments cashed in by Edward Jones agent Jim Ward because he accepted a proven forged document without any knowledge of account holder. After abundance of phone calls, letters to both Plano, Il. office and corporate office - NO RESULTS!

Edward Jones Investments / Poor service, raped with fees

Gruntled8 on Jul 21, 2011
We moved all of our investments to Edward Jones after dissatisfaction with our original broker. We had lengthy discussions about how we were looking for someone who would pay attention to our investments and keep us informed when and what to buy/sell and have a hands on approach. I work...

Edward Jones / Arrogance, fraud and elder abuse

Sabia on Feb 5, 2011
The broker was given a power of attorney protecting an elder that is not able to make sound financial decisions and it took hell and high water to get her to recognize it. Rather than respect the POA as she's supposed to according to Florida law, she fought the family tooth and nail...

Edward Jones Company / Illegal & unethical practices

Tommy Blocho on Jan 21, 2011
Edward Jones Company has more crooks on their payroll than the mob. You name it, they do it: churning, negligence, breach of fiduciary duty, misrepresentation, failure to supervise employees, and fraudulent actions to deprive payments. I am currently halfway finished with my extensive...

Edward Jones / Misrepresenation

John Cravens of the Laguna Hils office does a poor job. Not monitoring every clients account and not communicating with them daily. No response from customer service from main Edward Jones office. I asked to close my account and they failed to respond and continued to withdraw funds from...

Edward Jones / Stay away

Broker summoned me to his office under false pretenses saying he had "a couple of recommendatins for me" on September 3rd, one day after I was in his office with my mother and brother who were transacting business. Mr. Kedley approched me in a threatening manner to say I was not longer...

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