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I have had a doge free wallet account since 2017 where I purchased some coins through ebay when that was still possible. Now when i try to withdraw some, I am told that my account has been blocked due to 'suspicious activity'.
So I contact support, they ask for all sorts of things like photos of my identity document, a bank statement with my address on, they ask for selfies with my ID document, and then also selfies with a page they sent and my phone displaying the app. I have sent all of this.
Now they are asking me to provide the proofs of the purchases for the transactions.
Hang on, I have had access to my wallet all along, I can login, and have the pin so its not like I am resetting the account or have locked myself out. I can see my balance but you have locked me out of withdrawing, depositing is still fine which sounds quite suspicious.
I will unfortunately have to take this further but am hoping that it can be resolved.
Claimed loss: 5000 USD
Desired outcome: Give me access to MY funds
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I have submitted all the requested documents including pictures of both sides of my ID, as well as bank statement, also selfies with a notice you wanted me to print and write on while holding my phone on the open page. I did mention that I don't have records of the incoming transactions as these were in 2018 and sent from eBay. This definitely smells like a scam and requires involvement from law enforcement.
Since i am not requesting to change my password or pin (both of which I have), and have complied with all the ID verification requested, then I do believe you are trying to hold onto my funds unlawfully.
Everything has been sent as requested. Please provide a contact number so I may call your office to see how we can resolve this. At this stage it seems like a merry go round with no solution in sight.
Sadly we still dont have any progress or resolution. They keep asking for more documents such as proof of initial transaction, now they are asking for a phone bill.
This has taken since April to get sorted! Only after I involved European law enforcement and a lawyer did I get a resolution on unblocking the funds of which i am the rightful owner. During this time they were charging me 'inactivity' fees even though they were the ones who blocked my account due to reasons created by themselves.
