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I have had a doge free wallet account since 2017 where I purchased some coins through ebay when that was still possible. Now when i try to withdraw some, I am told that my account has been blocked due to 'suspicious activity'.
So I contact support, they ask for all sorts of things like photos of my identity document, a bank statement with my address on, they ask for selfies with my ID document, and then also selfies with a page they sent and my phone displaying the app. I have sent all of this.
Now they are asking me to provide the proofs of the purchases for the transactions.
Hang on, I have had access to my wallet all along, I can login, and have the pin so its not like I am resetting the account or have locked myself out. I can see my balance but you have locked me out of withdrawing, depositing is still fine which sounds quite suspicious.
I will unfortunately have to take this further but am hoping that it can be resolved.
Claimed loss: 5000 USD
Desired outcome: Give me access to MY funds
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I have submitted all the requested documents including pictures of both sides of my ID, as well as bank statement, also selfies with a notice you wanted me to print and write on while holding my phone on the open page. I did mention that I don't have records of the incoming transactions as these were in 2018 and sent from eBay. This definitely smells like a scam and requires involvement from law enforcement.
Since i am not requesting to change my password or pin (both of which I have), and have complied with all the ID verification requested, then I do believe you are trying to hold onto my funds unlawfully.
Everything has been sent as requested. Please provide a contact number so I may call your office to see how we can resolve this. At this stage it seems like a merry go round with no solution in sight.
