Fred Meyer review: If I could give zero stars. I absolutely would have!

​I am writing to formally lodge a complaint regarding appalling customer service and severe mismanagement at the Tigard Fred Meyer store, specifically involving Store Manager Deanna and her customer service desk staff.
​One of the primary benefits of using a Fred Meyer Rewards Card is the ability to look up digital receipts for returns. Despite having a valid rewards account and purchase history, I was flatly denied a return at the store level. Staff claimed my rewards account was "frozen" and falsely asserted there was a cap on receipt lookups—a policy that does not exist.
​When I contacted Corporate Customer Service directly, your representative located my purchase immediately, confirmed my account was fully active with zero issues, and explicitly instructed me to return to the store level so the local team could process the return.
​Upon returning to the Tigard store, I was denied a second time. Store Manager Deanna gave me the runaround for hours, promising phone callbacks that dragged out, offering zero answers to basic questions, and displaying a complete lack of basic communication and leadership skills. Rather than honoring Corporate's confirmation, she dismissively told me to come back again so she could "try" contacting returns support—completely ignoring that the purchase had already been verified multiple times.
​This level of incompetence, refusal to follow corporate guidance, and total disregard for a customer's time is unacceptable. I expect this issue to be escalated to the District Manager, proper administrative action to be taken regarding Deanna's leadership, and immediate confirmation on how Fred Meyer will facilitate my return without further inconvenience.