Fred Meyer Jewelers LDS Bridal Set — rip off and poor craftsmanship
I have had the worst experience with this Jeweler! My husband and I got each other our wedding set At Fred Meyers. It was the one in Ventura, CA. at the Pacific View Mall. There was only one decent person in there with any real customer service. The manager Patrick I can't remember his last name. Even then my husband and I found out he lied to us. So first off my husband and I got engaged back in November. He had the ring a month or two before. But it always stayed in the original box and somewhere safe. So nothing could bump it or cause it to fall or be damaged. So first few days I finally get to wear my ring I was sitting at work and it just happened to hit the light perfectly and I noticed a small crack on the base of the ring the part that's under the finger. I had my sister, mom and fiance examine it and yup it was cracked. I was sort of upset but I had signed up for the year warranty plan. So I thought well great at least I can get it fixed for free. So thats what I do. Then a few weeks go by and I want to surprise my fiance with his ring for Christmas. I saved and worked hard to earn the money because it was on layaway because for some reason I didnt get approved for any of their cards when I have credit and my fiance did get approved with no credit...uhg anyways. So I finally get his ring I wrap it up keep it safe. A few days before Christmas they call me and say there is a problem with the plan they sold me. I go in and they tell me they sold me the wrong one. I was supposed to get the 1 year but they accidentally sold me the 3 month. I am figuring ok anyone who has any good customer service skills would have said I am sorry for the inconvenience it was our fault. We will switch you over no extra cost. No not them. Even though I made it clear to them it was their fault and I shouldn't have to pay more money. They basically gave me this option. After saying oh we completely understand, they tell me I can either pat the difference which was like $60 extra or get a complete refund but give up the plan. Are you kidding me?! I was super angry. I almost gave up on the plan and got a full refund but I couldn't help but think what if something happens. So I paid it. Christmas comes I give him his ring. And guess what. It's cracked! Really?! So we took it back and they examine it and say oh it's not a crack we can just buff this out. Sometimes this happens and people think its a crack but not. I just thought to myself yeah if you guys had good craftsmanship this wouldn't even happen. So they buffed it out and everything was good for a while. He even had his ring re sized a few times no problems. Except for the rude people who work there. Since my fiance was approved for their card he has to make payments. Normally we would go into the store and make a payment. We go to the store one day and it's empty! They are gone!!! They did manage to leave a small note on the door saying they moved...to Santa Barbara!!! Thats a 45 min drive more if traffic. I look online and that is now the closest one to wear we live. So not only do they have terrible service but now they have inconvenienced every customer who used to go there. We have to drive to SB now just for a ring shinning to keep our plans valid!!! So STUPID! Time passes and we finally get married and I can wear my wedding band now. This has also been in the box for months in a safe place. I wear it for a few weeks and what do you know cracked!!! Granted I will say the wedding band is small. And its made of white gold which is a softer metal. This crack was split all the way through. I showed it to my sister and she said its still bad craftsmanship she has rings that size and same metal that have never broken in all the years she has had them. I was even more pissed at this point. So my husband and I went all the way to SB to get it fixed. Now the manager patrick had told us in the beginning that the skys the limit basically with this plan. We could even get the bands sautered together no charge. So I think fine they will fix the crack and sauter it together. Maybe that will reinforce it and it wont crack anymore. We take it in they say they will fix the crack. I ask to have it sautered and they say oh ok but that will be $48. Uuuum what? we were told that was free. Oh no she says thats just chain bracelets that can be suatered. Are you freaking kidding me?! My husband paid it even though at this point I don't see how it was justified. They said I should be able to get it the next day. It took them 3 days to call! And when I got it back It was a joke! Most rings get sautered by sautering it all the way around. you can still see it was two rings at one point. But they are completely fuzed together. Fred Meyers apparently thinks making one little sauter mark at the bottom of the ring counts and is worth $48. And they did such a crappy job! the bands weren't even aligned properly!!! So out more money and more ### craftsmanship. The warranty voids if I get work done on my ring by another jeweler. But I have just about had it with Fred Meyer. I am taking my rings to a real Jeweler who can fix their shotty work. DONT GO TO FRED MEYERS THEY STEAL YOUR MONEY AND DO A POOR JOB ON YOUR JEWELERY!!!
I attached pictures. They aren't the greatest. If I can go back and edit after I post this I will try to add better focused ones.
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