Fred Meyer
reviews and complaints

If you enter the number incorrectly there is no screen telling you to re-enter on some of their credit card machines.

Had to spend 30 minutes in customer service to get 16 bucks back with only 5 people in front of me.

Customer service rep spent 10 minutes on one customer who was trying to use an expired coupon. Absolutely ridiculous.

The whole free membership garbage should go away.

Placed an online order was canceled due to not in stock no call about that. Get there for the order and find out it was canceled but they do have plenty in stock. So I buy it again go around to pick it up sat there for 20 minutes waiting for someone. I had to call the manager to get it loaded. Got it Home started unpacking from plastic wrap to find out that the whole back is broken.

Very frustrated at this point. Now I have to drive it back for them to swap it out.

Over the years I have shopped at this store I have seen at least 6 carts get their front bumpers damaged from your handicapped curbing. Now it has happened to me. They need to be higher, so a car can not drive over them. The damage is very costly. I am sure you are aware of this on going problem. I will no longer shop your store until or if this problem is corrected. $1000.00 poorer, Thank you.

At about 1:49 am 5/21/23 I was driving on the freeway going south passing the 164th exit in Lynnwood when the Fred Meyer truck driver, (Truck #59233) blinded us with his high beams and nearly rear-ended us. I nearly ran into another vehicle on the freeway from the blinding high beams switched lanes and proceeded to sped up to a faster speed and the driver not only sped up but switched lanes as well and frightened my daughter in the back seat. I am a very valued customer at your company store, I've been shopping there for 35 years. This is not what I imagine your standard representation of your employees are. I really hope that this gets handled in a fashionably and reasonable timely manner. I intend to follow up. And I will be contacting the BBB if I don't get a response back.

Sincerely,
Donald Martin Jr.
[protected]

i have bought bread from you for a very long time.

in the past 6 months to a year i was buying the Fredmeyer brand. I have noticed the bread is hard on the bottom after a day or two. I switched bread and it happened again. this time orowheat. then I switched to Franz. same outcome.

always Fredmeyer Eagle River or Wasilla Alaska. this has cost me so much in bread and time. today it was the potato buns by orowheat. not sure how they are stocking or storing them, but it has ended my pursuit for bread at your store. I have gone out of my way to buy from another grocery in the same city. seems I will be taking my business there also. Same bread manufactures, not the same problem. Bread is expensive now days.

On Thursday 13 April 2023, I was doing some shopping in the Palmer Fred Myers store. I was in the produce section getting Roma tomatoes, when I asked the individual whose name I believe is Jason or Jeremy a concerned question about a substance that was on the tomatoes. The individual replied that he did not know what the substance was on the product, which raised further concerns that this person was working in a department and had no clue about the product he was in charge of stocking or suppling. I further commented that you are working and handling the products in the department and can't tell me what the substance is on the product, I won't buy it. Then another associate said it was just something that was put on the product to make them look good. Concerned and further frustrated that your employees did not put forth any effort to get a professional answer to eliminate my concerns regarding the product, I moved over to get some onions and other vegetables. As I was about to go to the front of the store, I observed the three individual watching me and having a good laugh about my concerns for the state of the product which may or may not be contaminated with a harmful substance as far as I am concern. Seeing their behavior, gave me cause to file a complaint to the store manager as per Kroger’s Policy on Business Ethics and Social Compliance programs which I felt was being disregarded and violated. I went to the customer service desk and asked the (women) representative to speak with the store manager. During this time as I waited for the manager to arrive, I was being watched by the individuals in question as I waited by the service desk. The manager came to the service desk and we went to the side from the service desk to talk about my complaint. As I was discussing my concerns, the employee in question left his post and began to encroach on the conversation in a forceful manner, stating that if someone was talking about him he was going to be in the conversation. As he got closer I informed him that he needed to back away from the discussion and return to his station of duty. He arrogantly refused. I made the request several times and the individual refused. The Individual then informed me that I did not pay his salary and that I he wasn’t going anywhere. I informed him that his attitude of being a smart [censored], bulling behavior is not going to be tolerated. I then informed the store manager to order his employee to return to his duty station, but the manager just stood there allowing the situation to fester and not employ any form of conflict resolution. The employee removed his name tag as if he was preparing to have a physical altercation. I then told him that if we were on the outside and you came at me this way, I would f*** him up to protect myself. Avoiding any further conflict, I informed them both that I will be informing the company about the issue and filing a complaint against the individual employee and him the (manager). Needless to say, I don’t feel comfortable going into your stores anymore. So if nothing happens, you can rest assure that I will discontinue spending at any Kroger stores (Fred Myers) and delete any account I have with them.

Respectfully,

Bill Pichon

A longtime customer

On Thursday, 4-6-23, I was shopping at the Fred Meyer on East Burnide, Gresham, Oregon.

I had purchased my items at a self check-out and using a nearby clerk to help me. I proceeded to the parking lot, receipt in hand and heard a loud alarm go off as I passed through the doors and at the same time, the wheels of my cart locked. The alarm repeatedly rang. I was humiliated. A guy came over from inside the store. I said to him, “ I don’t know why the alarm rang, I’ve purchased every item.” He asked to see my receipt and at the same time said, “ it’s because your cart didn’t go through a register. I said, “yes, it did, I went through a self pay register.”

I was standing there as people came and went and looked like a criminal. I couldn’t believe the treatment. My receipt says I had cashier ( check 582) and ref. 006435.

I am a 67 year old, college educated woman and former editor at The Oregonian newspaper for 28 years.

I will not be shopping with Fred Meyer again and intend to report my experience on social media. How dare you!

Nancy Casey

We have been trying to resolve a massive Visa FRAUD case since August of 2022. Fred Meyer customer service staff and local store manager (John Prochovnic) all acknowledged there is a KNOWN fraud problem with the pre-paid visa cards and yet, they continue to be sold in their stores.

I am seeking assistance here, and will shortly be filing a complaint with the Oregon Attorney General.

We submitted the following letter with all the appropriate codes and information (redacted here). After many weeks our claim was denied. What can be done about this? A lot of hard working local families contributed to the purchase of this card for a volunteer coach in youth sports and it's simply NOT RIGHT, FRAUD that Fred Meyer continues to sell these cards when they know there are many that come up with a ZERO balance even when they are totally sealed at the manufacturer and sold in their stores. In our case, $499 of the $500 was spent out of state.

After many follow up phone calls our claim was denied with Visa Gift Cards Claims Department stating:

"We have concluded no error occurred, therefore, no funds will be credited to your account and this matter is considered closed".

Below is our original claim:

September 26, 2022

Fax to: [protected]

Visa Gift Cards Claim Team Department,

This letter serves as a request to open a fraud investigation on a pre-paid Visa purchased in Oregon.

Purchase date: 5/29/22

Purchase location:

Fred Meyer

19200 SW Martinazzi Avenue

Tualatin, OR 97062

Purchase Amount: $500

Paid with Chase visa ending in XXXX

*See original receipt attached

Pre-paid visa card number: XXXX exp 6/30 code on back XXXX

Code on back of sealed packaging: XXXX

Visa Dispute Case # (provided by Kroeger/Fred Meyer): XXXX

Card was given to me the evening of 6/3/22 at and end of season party for my lacrosse team where I am a volunteer coach. The packaging was completely sealed and the sticker on the security code was not broken or removed. When I tried to use the card this summer it was declined at the register. I tried to call and pre-register the card and was told that $499 had been spent at a Walmart in other state. I was told to locate the original receipt and file a claim.

It has taken several weeks to track down the volunteer team parent who made the purchase and for her to find the receipt. Upon doing so, we contacted Kroeger/Fred Meyer to provide all of the information they needed to verify the proof of purchase and obtain the claim number listed above needed to open a Fraud Claim with Visa. Kroeger/Fred Meyer Reference number XYZ. Not only did she personally deliver the original receipt of purchase (copied with this claim), but she phoned in to verify the credit card she used to purchase the gift card.

Owner: XYZ

Phone: 503-XYZ Best time to call: any

Oregon Driver’s License: attached. I respectfully request that the copy of this identification be shred after the case has been resolved.

I look forward to a response into the replacement of this pre-paid $500 card.

Sincerely,

A local Tualatin, Oregon family

CC: Todd Kammeyer, Fred Meyer President

Regarding: Lauren M Wickham / Jason R Ellis / Kati M Miles

[protected] / [protected]@hotmail.com

Honestly, what the [censored] is going on? We spend thousands and thousands of dollars and our accounts are wrongfully flagged, or something. This is ridiculous, and whatever errors or blocks you have on our accounts are absurd.

No one answers my calls, and when they do, after so long of waiting, I get no help or assistance. Please make this right. I have been a faithful customer since 2005, and have spent more money at Fred Meyer / Kroger than any other store, throughout my entire life.

Thank you,

Lauren M. Wickham

[protected]

On January 30th, 2023, My 89-year-old mother's prescriptions were sent to Fred Meyer in Redmond Washington for filling. As her caregiver, I have just started a new job that requires me to work a 12-hour shift for the week of January 31, through January 3rd. The shift starts at 7:30am to 7:30 pm, since I take the bus to work I cannot make it from downtown Seattle to Redmond by 9 pm. I spoke to her Dr. and asked if I could pick up her prescriptions early, her prescriptions are due on February 2nd and he said yes. I went in on Monday afternoon and they said that they needed the Dr to call and approve it.

Today January 31, 2023, the pharmacist has outright refused to fill my mother's prescriptions even though her Dr had called and approved the refill. My 89-year-old mother called and asked if the prescriptions could be filled on January 1, 2023. Not only has the pharmacist ignored the Dr's. request, but she was rude to my mother, I cannot make it from downtown Seattle by bus, the bus is my only means of transportation to and from work. This pharmacist doesn't have the authority to interject herself in my 89-year-old mother's healthcare.

Her Dr provides her with 90 day supply of her medication, when this cycle is over, I intend on switching pharmacies. My mother not only worked at that Fred Meyer, for 15 years but has used that Fred Meyer pharmacy for over 20 years.

Spokane valley store required that I allow them to scan my drivers license. I’m 70 years old and provided my license but when they started to scan I asked them not to scan it. I am a victim of identity theft so I was told by the local police that I should not allow anyone but law enforcement or federal, state or local officials to scan my license. I believe this will preclude me shopping at your stores as your corporate approach in this area is very intrusive and uncalled for.

latest response from Fred Meyer/Kroger:

[protected]@kroger.com

You

Hello Ineke,

Thanks for reaching out. I'm Maricar.

Please accept our apology for any inconvenience this may cause you. Kindly allow us to ask few questions to better assist you. The following are needed to start our research. Have you returned the item at the store? Please let us know,

Thanks for your help with this!

If you have any additional questions or concerns, please reply to this email. We appreciate you choosing to shop with us and are always happy to help.

Sincerely,

Maricar

Kroger Customer Connect

The Kroger Family of Stores

In order for Kroger Customer Connect to respond to your reply as soon as possible, it is important that the subject line of this email not be changed. Changing the subject line of this email may result in a delayed response.

Reference: [protected]

Your Comments: bought iLive Progressive DVD Player - Black on 9-25. I reported to you earlier that stopped working after a week. Constant message of "err disc" for ALL discs. Want money back or replacement.

_

As should be obvious, Kroger is ignoring my past messages and pretending that this complaint began recently, when it began three months ago. I have informed them that they already received a response to their "question", i.e., that they told me that I did not have to return their dvd player.

Defective dvd player bought at Fred Meyers.

11/19 email complaint: "bought iLive Progressive DVD Player - Black on 9-25. I reported to you earlier that stopped working after a week. Constant message of"err disc"for ALL discs. Want money back or replacement."

Response from Kroger:

Re: Response from Kroger Family of Stores (#[protected])

ineke deruyter

[protected]@kroger.com

I will be taking this to the Better Business Bureau.

From: ineke deruyter

Sent: Monday, December 5, 2022 2:03 PM

To: [protected]@kroger.com

Subject: Re: Response from Kroger Family of Stores (#[protected])

It's been more than 2 weeks since this message, and many more weeks since my original claim. Where is my refund?

From: [protected]@kroger.com

Sent: Saturday, November 19, 2022 5:40 AM

To: [protected]@hotmail.com

Subject: Response from Kroger Family of Stores (#[protected])

Hello Ineke,

Thanks for reaching out. I'm Shavan.

I am sorry to learn that your DVD player stopped working after one week. We have submitted a refund request for your order. Due to significant increases in volume from the COVD-19 pandemic it may take 7-10 business days for your refund to show on your account. Thank you for your patience during these challenging times.

If you have any additional questions or concerns, please reply to this email. We appreciate you choosing to shop with us and are always happy to help.

Sincerely,

Shavan

Kroger Customer Connect

The Kroger Family of Stores

In order for Kroger Customer Connect to respond to your reply as soon as possible, it is important that the subject line of this email not be changed. Changing the subject line of this email may result in a delayed response.

Reference: [protected]

Your Comments: bought iLive Progressive DVD Player - Black on 9-25. I reported to you earlier that stopped working after a week. Constant message of "err disc" for ALL discs. Want money back or replacement.

It's been almost 3 months!