I rented a car at a weekly rate, however, I was debating if I should return it early, since I can take the hotel shuttle to the airport in the morning and just return the car the evening before at 10pm and not pay an extra day. I was told that if I return the car 1 day early, I would get a partial refund from the weekly rate, which is what is listed on the contract. When I returned the car 1 day early, as mentioned above, the customer service agent says that he’s not authorized to do a refund and the manager is no longer on duty and gave me the manager’s extension. When I called back the next morning, the manager did not pick up. I called 5+ times and left 2 voice messages. I never got a return call. I called the central customer service number and they said that based on the return, my rates automatically increase by $10 per day because I returned the car early, which puts me at a rate HIGHER than the weekly rate. So, in essence, I never got a refund and might incur an additional charge for returning the car early. Their customer service is extremely poor – the worst I’ve ever had. The funny thing is that if you call them, and you’re placed on hold (occurs often), … they emphasized the importance of customer service… what a joke!
Also, beware…. They have a lot of non-standard charges that only FOX rentacar charges. They even say that they’re the only ones that charge them and they make you buy insurance for it. For example, if you get into an accident, not only do you have to pay for the damages to the car (or your insurance pays it), but, you also have to cover the time the car is in the shop for (or the time the car could have been rented). So, if the car takes 10 days to fix, then, you are billed for 10 days, as though you’re using it. Because, they expect all of their cars to be making money for them 24x7x365. They even say that NO insurance out there will pay this part.. so, you’re forced to buy this insurance or sign that you acknowledge it and will pay it. So, the saving that you get from FOX will be offset by these additional charges.