Fox Rent A Car
reviews and complaints

Reservation numberWFX054E5B1

We booked 2 cars through Foxcarrental.com to pick up SJD airport of February 15th-1st March (other confirmation WFX054E5D4) and got in the Fox/Europcar shuttle to the rental office. They pulled up our reservation and we asked to add SLI insurance, as well as an additional driver which we had done when booking ($10 per day) I had printed out all the info on the email which showed SLI was $16.99 per day, additional driver $10 per day and $236.00 for the car rental, so we had figured out the total cost would be $636.26 plus some VAT. They put in the information and told us the total cost would be $953 and we said that wasnt correct and when he showed us they were on the Europcar website and and SLI showed as $22.99 per day and they were charging us more for the car and the additional driver, I explained that we had booked with Fox and he said they were Europcar and we had to pay their prices and even though they were wearing Fox shirts they were just agents and that was what we had to pay. We asked to see a manager and another guy came out and said they would sort it out, but they kept going back to $953.00 and they wanted to hold $13,000 on our credit card. We then realized that we were not the only ones being treated like this that there were two other couples arguing over the 'new' charges. After much angst and argument, one couple went to USAVE next door and they gave her a price of $700 for two weeks, she came back and told us and we all left and booked the cars from USAVE for the two weeks. It took us 2 hours to go through all this and we were all stressed and upset and couldn't believe what had happened and we have rented through Fox for many years at this location and never have had this kind of problem. I wanted to let you know as it says on our booking info to let you know if we are cancelling reservation so you can keep cost down, and wanted you to know that we showed up and fully intended to rent with Fox and that Europcar treating us this way cost Fox $2100 in just the time we were there and the business of 3 couples plus I don't know how many other people have had the same issue. We would appreciate if you can look into this matter and get back to us, it was a terrible way to start a vacation and all of us had a bad taste in our mouths from the bad experience

I rented a minivan through Expedia to be picked up at Tampa International Airport. R/A No. TPA-402877 I always believe that the car has been gone over to insure it's safe use. When I got to the bridge toll booth, I discovered the entire driver's side control panel did not work; no window or mirror controls. I called customer service the next day and they informed me that my only recourse would be to return the car to the airport and get another one. We all know that would never work; minivans are not sitting around waiting for me. The service rep also say I should receive compensation for the problem. When I returned the car, Amando also said I should receive compensation. When I called the billing department, they informed me I would have to go through Expedia because they booked the car. I think I'm getting the run around. You had no problem billing me for the gas I used; didn't need to go through Expedia then. I'm very disappointed with the service I received. We rent cars every year when we go to Florida. Fox has always been our go to company; I'm not sure now. I just hope the car did not go out again without taking care of this problem. It's dangerous when the mirrors can not be adjusted.

Rented a car for six days at Tampa airport. Rep told me if i didn’t purchase the plate pass for $11.99 per day, that i would be charged $15 plus the toll cost for every toll plaza. I purchased the plate for fear of getting additional charges of $15, later to realize that i can pay cash at any toll plaza. this woman mislead me and i feel cheated out of $74. She scared me into purchasing additional “services” i didn’t need and this is not right. it’s deceitful.

We have our own insurance that would have covered any and all coverage that we needed , When we went to pick up car at sky harbor phoenix airport ,the person that helped us (kenny) gave us the speech that our insurance only covered the value of our car and that it was not good enough to cover theirs. We went ahead and got the extra insurace against our will and discovered that it was an out and out lie. It was no more than a way to collect more money. We believe that a hand shake means something and we believe honesty also gos hand in hand. We will never use fox rent a car again and would recommend that no one else dos there.We want a refund of the cost of their insurance and a apology. Michael Sare at [protected]@frontier.com , 43903 N.10th St. New River 85087 Az. RA#PHX1011896

On December 29th at 5:18am we returned the rental car. Unfortunately, my daughter left her black gymnastics bag in the back seat. The bag says Gatorade on it. I have called customer service and the lost and found department for help in retrieving the bag as it is sentimental to my daughter. I have not received a callback. Please Help [protected], [protected]@gmail.com

RECEIPT
FOX SEATTLE AIRPORT
3150 SOUTH 160TH STREET / (ON AIRPORT) SEATTLE WA 98188
RA# :SEA-672765 MACHELE HAYBRON YM248603 (Half) 12/21/2021 10:36 PM 12/29/2021 05:18 AM XXXX-XXXX-XXXX-3559
Renter :
Unit# :
Date/Time Pickup :
Date/Time Return :
Card # :
Deposits:
Miles free :
* * * CHARGES SUMMARY * * *
UNLIMITED MILES

On sept 21, 2021 my husband reserved a vehicle for me and reserved it several months in advance. I arrived in san deigo at 10 pm to pick up my vehicle with Fox whom we reserved thru Expedia and they refused my payment method. I had my debt card to pay and they refused this card can also go they as credit they refused leaving me stranded in San deigo at 10 pm a woman alone with no transportation. They tried to push me to an off dealer obviously they send customers too with over 250$ more in rental fees I refused. I went to hertz and they helped me out but it cost me 250$ more plus a 500$ deposit refunded after the rental is returned. This is not ok. Fix this problem now

I rented a car for only 2 days at Fox Rental car In Tampa Int' Aiport on 10/28/2021 to return day 10/30/2021 same time pick time. After been in the vehicle I realized was infested with roaches, left the car at the parking lot of the restaurant where I ate dinner. I Went to Fox Rental at the airport, and I requested to speak with the manager., meantime I was mistreated by a man in the counter, which later I heard him telling to the manager that I was making treat! ..for what? " I believe this can be called, slander or false spoken statement . The counter man was so disrespectful with so much lack of care, kindness off the situation. He definitely didn't
know how to deal with the situation and continuous talking to me and raising the tone of his voice, at that time 2 female costumer witness this situation an disagreed with the man who work for Fox rental, they left saying "We don't want to rent a car here if you treat customer like that" and they walked away. Today Monday 11/1/2021 NOTBODY been call me to to offer any apology, and discount due my rental bill now it's double because the whole car exchange end after midnight, I was in the necessity not to leave early, stay home an rest a little longer for safety. Reschedule my appointment for Saturday, coming back and returned car Sunday instead. I want FOX Rental Car to get and accept responsibility. How they said that Fox Rent A Car is strictly following the recommendations of the World Health Organization (WHO), the Center for Disease Control (CDC) and local health/government agencies due to COVID 19. Obviously something is not right and here. I do have a video to share in case if is any doubt of the roaches inside the car, the manager from this office Alex came with me to pick up the car at the restaurant, he saw how many until the point he took some off the car steering wheel to drive the car back to the airport.

Let me start by saying I have rented from fox many times and have never been disappointed. I rented this car and feel very lucky I'm alive to email
and complain. I came here for work on Friday Sept 10. I didn't want the charger, but it was the only car available. I was driving back from Murrieta, decided to stop and get gas. I was on a side street about 830pm on Sept 14. I heard a huge pop. Within seconds tire pressure gauge appeared and tire was at 18 and quickly went to 12, 9, 6. I pulled over to a lot and it was 2. I called 3 times and waited til 11pm
The first girl was ok. The second one, Chris RUDE. ARGUMENTATIVE is an understatement. He argued my wait time. He argued about where I was. How I could still drive on the donut 92 miles to airport til 1230. They wouldn't let me call USAA. He argued I needed to buy a tire. Now remember no service even came. How I should get a hotel. He had not a clue about anything. I'm in the dark at 11pm during covid with no traffic nothing open with them telling me how by busy they were calling this "3rd party"
He was absolutely the most ignorant non understanding customer I've ever spoke to.

I called again. This lady she was not as bad but not helpful. At this point im angry. Luckily an oreily delivery driver stopped to help. The jack we had was bent. I expected to see a tire with road debris. No. Instead I saw a BALD, CRACKED tire plugged multiple times not fit for the road. I thank God it didn't happen at a high speed. I truly appreciate the swapping of cars at 3am rather than further wasting my work time the next day as well. I can't help but wonder the reason was only because the service records were seen at this point and they knew I had bad dangerous tires it's obvious the plug popped inside. This car should
never have been on the road.

This is what I want. $839 refund today. If I don't see the refund I will pursue it legally for extreme negligence as well it was traumatizing to myself and my daughter. Ive already spoken to my local personal Injury lawyer who is also my client.

Please Advise ASAP when refund will be appearing.
This is a serious issue and while it's not known to customer service or the desk with handing out cars your service tech should be fired and your roadside team as well!

Rental date = may 17, 2021
rental return = july 19th, 2021
rental agreement = MIA-357414

I received a total amount of TOLLS due of $11.75 and
and an administrative fee of $ 90 which you will all agree it is abusive.
Total amount due = $101.75

I would like to have the administrative fee reduced to $15 which is a reasonable fee and still 14 times the amount of each TOLL.

looking forward to receiving your help
Maria Fabiana Witt
[protected]@gmail.com

I am still in the process of dealing with Fox after a minor accident. The Fox employee, Nancy Garcia, is continually rude and inappropriate. The car was returned on 6/19, and she has yet to contact my auto insurance rep.
the Fox claim number is: RSW 205140-C01.

Rob Crandall
505.379.9933
[protected]@email.com

They charged us for tolls they said we wouldnt need and got hit with an extra 45$ fee plus they lied and put a "full tank of gas"charge even though we returned it full and on time. They are rude ignorant and scammers. We waited over an hour to get seen just for the lady to disappear half way through the process and a sketchy manager came up and tried to redo everything all the while trying to be told get the insurance even though we had to fight with them because its not needed and was very expensive. The level of incompetence is incredible

2019 vehicle with over 71, 000 miles on it that broke down and it took 10 hours in the heat to get a tow truck. I had to miss several appointments for what should have been a simple problem to resolve.
It took maybe six or seven calls and all day and most of the night to have someone tow this car. Trying to get through to customer service for roadside assistantants was extremely frustrating. I did eventually speak with two wonderful ladies, Sydney and Ruth who were very concerned and helpful.
This whole experience was a nightmare.

I rented a car in advance for May 24th -30th and received a 58.08 discount. On my bank statement it shows 58.08 being removed from my account. So I call the [protected] billing number and after 33 minutes of the recording telling me I have 10 people ahead of me and that number not decreasing, I hung up. I would like to know what that charge is for and your customer service needs to be looked at.
Sue Toth

I scheduled a rental through Southwest Confirmation #WFX042E1CB when we arrived a the rental location by shuttle from the airport it was a disaster are with only a few people working and around 30 people in line waiting for rentals and a lot like us with small children. Going through the services with the clerk was stressful and I said I had insurance with my company and declined the tolls. I gave the clerk my confirmation information and questioned the pricing of $406.80 he said that was only a hold on my credit card. Since I trusted the clerk and left my contract in the vehicle when I returned it is hard to question at this time. I never was disclosed of the pricing for the tolls per day and the insurance. The car had numerous locations of damage that was never documented and I did it with the attendance leaving the site and took pictures. I will also make a complaint to Southwest since they offered your rental and it was through their site if I do not get some satisfaction. Thank you, Sam Cornett [protected]

I rented a car from your LAX site on 11-27-20 and returned it on 12-26-20 the rental number is RA#LAX-2020607 Alton Crosby

My total charges should have been $882.58. There was a deposit of $956.02charges to my account in 2 separate transactions 1 for $183.50 on 12-11-20 and the second for $773.52 on 12-14-20. I was told the deposit would be returned to my account within 2 days it has been nearly 4 weeks and the refund has not hit my account. Please refund to my credit card the amount of $956.02. My account is now over the limit because of these charges.

When I arrived in Seattle 12 28 20 I rented a car from Fox due to a mix-up with my Reservation elsewhere. I travelled to Seattle because I had family ill with the covid, I was needed to care for the children.
1st - price charged was not the price quoted.
2nd - Could NOT Get a hold of anybody in office or corporate.
3rd - Was Substantially overcharged