CB Car Dealers Ford Complaints #822-841

Ford review: dealer add ons at time of purchase of a new vehicle at a certified ford dealership

gary miguez of Groves, US

Jan 08, 2019 10:25 pm UTC

Verified customer

I purchased a new 2018 ford edge titanium model. I went on the dealers web site found the car I wanted saw the price they were offering it for, contacted the dealership to get a drive out price. They emailed me the price and it had $1196.00 worth of aftermarket dealer add-ons when I asked what that was for they told me that it was for an alarm system, window tint, and wheel locks. So when I went to the dealer ship to purchase the car they showed me the list of aftermarket add ons the had posted on the car which was $399.00 for alarm, $299.00 for window tint, $199.00 for wheel locks, and get this $299.00 for nitrogen filled tires. So I asked them to show me where the alarm was installed and how it worked they showed me a little black box that was zip tied under the dash with a tag on it that said ford motor co. And when I asked the service manager to show me how it worked all he could do was make the alarm go off only like the factory alarm works that came on the car from the factory so he said the add on alarm makes the factory alarm more sensitive, and there wasn't any form of paper work or instructions for this so called alarm to explain how it works how to make adjustments on it or what it will take to set the alarm off so when I asked them about instructions they said there wasn't any. I also told him I didn't want to pay $299.00 for nitrogen and that he could take it out and put regular air back in the tires but wouldn't take the charge off because he said they already paid a technician to put the nitrogen in the tires and I checked with the parts department and could have purchased the wheel locks myself for around $50.00 that they charge $199.00 for and I know the car comes with tinted glass on the rear doors and the windows on the car behind the rear doors so its only the front door windows that need tinting and you can go to any window tinting shop and get the most expensive tint they offer for no more than $175.00. I understand that they are in business to make money but they don't even give you the chance to decide if you want these options they put them on their vehicles before they put them on the lot for sale. So in my opinion this is an extreme case of price gouging. I really think the alarm they put on really doesn't do anything more than the factory alarm that comes on the car as standard equipment. I really think that the alarm and the nitrogen in the tires is a real scam because there is no way to tell if they really put nitrogen in the tires or just put on a set of valve caps that indicate there is nitrogen in the tires. I would just like to have the option to either purchase these option or not purchase. The next day I tried to call the finance person that handled my deal to ask about another charge that was built into the price but shown itemized on the work sheet when I bought the car it was called advantage plus option for $399.50, I left him and finance manager messages all day but never was called back this was on saturday so monday morning I started again trying to get ahold of someone in financing to answer my question finally monday afternoon I talked to the finance manager and I asked him if this was something I could opt out of and he said yes and to call him back on wednesday because the woman that handles that was off till then so I did call back and he gave me his direct phone number and he took care of it and sent me a refund. Then a week after I bought the car I tried to call the service manager back to ask him more about the alarm the put on called the dealership at least 5 times to talk with him and left him 2 messages and also called to speak with the advocate for customer service who sent me a letter saying if I wasn't 100% satisfied with my experience to call her, I called her at least 3 times and left her 2 messages but heard back from no one so that evening after trying all day to speak with someone with no success I emailed the general manager who had sent me an email earlier in the week which i'm sure is an automatic sent out email to let him know of my frustration on just trying to get someone to call me back to answer my question. Well it was but about an hour later that the general manager called me and had the person I was trying to reach all day right there in his office to talk to me, but he couldn't tell me anymore about the alarm than what he told me the day I purchased the car. I don't mind paying for things I receive but all these add ons seem way over priced when I not even sure some of them are even legitimate.

just want to be treated fair when buying a new car.

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