Ford
reviews and complaints

My 2000 mile 2016 Focus RS ( for which I waited almost two years for delivery) was hit by a pickup on Jan 24th 2017 on black ice in upstate NY which damaged the front passenger side of the car. I am writing this complaint on June 23rd as the car has been sitting in the repair shop for 5 full months waiting for parts and repairs have not even been started. I filed a call complaint with Ford more than a months ago, but my file was closed when some ( but not all ) of the part had come in. Since then I have been told that a critical part needed before any work can begin is not expected to be available until July 27th if I am lucky.

In the mean time I have reopened my case but have not heard a not a word from the Ford regional client service manager regarding the matter despite numerous voice mails and emails. I even had to call the local parts department to provide to parts numbers to Ford corporate.

I have been a lifelong loyal Ford customer and my wife and son also drive Fords. I have purchase over $300k worth of Ford products over the past 15 years, but after this experience it is very I will move to Lexus, Cadillac, Mercedes or BMW where I am told this sort of thing could never happen.

Daniel Sudilovsky MD
Ithaca NY

In October 2013, I purchased this vehicle from Norm Reeves Ford in Cerritos, California. In addition, I purchased (2) extended premium maintenance plans along with the car. In December 2013 the car stalled out & had to be towed back to dealer for repair. In January 2014 the car stalled out again & had 2 be towed to dealer again for repair. Since then the car has had (2) Recalls that I know of, related to the problems I had already experienced. I had no problems with Norm Reeve Ford servicing my car & providing me rental cars when needed. On June 17, 2017 my family & I took a road trip to Las Vegas, Nevada for Father Day. Worst "[censor]ing" trip I ever been on, the car stalled again right outside Las Vegas, in 110 degrees temperature. The hotel I was staying in, as a courtesy came & pick up my family. I stayed with the car over an hour waiting for the tow truck. My car was towed to Gaudin Ford in Las Vegas just before closing time. Because they don't serviced cars on a Sunday, I had to wait until Monday to have them tell me they don't see my extended warranties I purchased with the car. I had to jump through hoops to provide them with that information, who keeps their service contracts with them. Why did the burden of proof had to fall on my shoulders, & to add insult, I have to wait for 24-48 hours for some inspector to come & look at car, while the parts that is needed will take another 4-5 days to get there. All this time, if I needed a rental car I would have to pay for it, I was never treated like this at Norm Reeves. Am I to believe the level of service will degrade if I travel outside of California. The whole time I was in Las Vegas without transportation until 06/20/17 because my check out date from the hotel was 06/21/17 I needed a way to get home. I still have the rental, & my car is still in Las Vegas at Gaudin Ford, which they say might be ready this Saturday. I'm angry & disappointed level of service & the car which now I've lost all reliability traveling with it because of the continue stalling. I am so through with this whole experience. I purchased these extended warranties with the expectations of having some comfort knowing that your company integrity would prevail. I truly feel let down.

Buyer beware! I purchased a 2016 ford explorer and was talked into buying the "extended" warranty, in addition to the 36, 000 or 3 year factory warranty. Here it is less than 2 years later, I traded in my explorer with 26, 000 miles for another maker car. When I tried to get my $2, 575. "extended" warranty refunded, I received a check for $1, 644. With the explanation that I had used a 2 year prorated part of the "extended" warranty! What happened to my factory 36, 000 warranty?! Seems I paid for any and all warranties. They also charged me $75. Fee for refunding me part of my money. Seems the word "extended" means at mile 0. What a rip off!

We bought a 2013 Ford Focus In February or March of 2016. I have had to bring the Ford Focus back at least 4 times that I can remember. They continue to "fix" the same thin every time I bring it back. We called yesterday and asked if they could fix the transmission and the response we got back was no. I brought it to them last week and just got it back Tuesday June 20th. Also we bought the 2017 Ford Mustang last month, l and I have several complaints about that and the dealership. If someone could contact me about this I would appreciate it. Because I really don't want to go legal with this. Thanks

Good evening,

I've purchased many Ford cars in my time, and need to info you of terrible service one of your dealerships is practicing, which is your Woody Folsom Ford Dealership. (http://www.woodyfolsomford.net)

I have asked Katie Brewer and Dewayne Davis, many times, (at least 5 times) for either a window sticker, build sheet, or maintenance history, of a car at this deanship and was told they will send it, and then they fail to do so, and won't even answer emails.

This dealership is giving the Ford name a bad reputation. This dealership is not worthy to sale the best America car with these two individuals representing your good name. I have never received such poor dealer service in my life. This dealer needs a staffing change, or a customer service education class.

I though you should know this.

Thank you,

Todd Brand
[protected]@jcp.com
[protected]

I am scheduled to pay for diagnostic and pick up my vehicle today 6/21/2017 Since I purchased my Lincoln 2009 MKS in 2011 and purchased an extended warranty I have had numerous complaints and brought car several times to the dealer Brandon Ford Service where I purchased it. Over and over they gave me back the car ran a minimal repair and I experienced the same issues. Finally after multiple complaints by me of the ongoing issue and getting management involved in 10/2014 they did a repair the tork converter replacement repair. The car was brought to them for service diagnostic and warranty has now ended for me. It is the same issue I had through the history of the ownership of the vehicle, the repair they supposedly fixed while I had warranty. They are trying to charge me anywhere from 2500.00 to 5000.00 and say work they did is not covered at this time, I cannot believe the same car requires the same major repair in just 2 short years not if the full repair was done in 2014 which seems to have required more transmission work or full replacement at that time. They did not mention they did this work I had to go through my service receipts and question Michael my service adviser, I contend if the repair was done properly at the time I would not be in this position when it conveniently ran out of warranty. I did have minor symptoms of this but always thought maybe it was gas surely that it was not properly fixed after all I went through with Brandon Ford. I am requesting Ford take a look at all my service and the amount of times I made the same complaints and replace the transmission at their cost as they should have when it was under warranty all those times I brought it to them to be repaired.
They also sold me a very expensive tire replacement warranty program which their F&I manager explained covered everything related to Tire replacement, Brandon Ford denial any attempt for a replacement Tire and never issued even 1 tire after charging me thousands for the warranty program.
I also believe this car was returned as a lemon and resold to me by Ford without proper disclosure of that at time of purchase.

Please contact me my name is Vitina Adamo
[protected]@gmail.com contact
2009 Lincoln MKS
vin #1LNHM93R99G608203
Brandon Ford
9900 Adamo Drive, Tampa, FL 33619
[protected] Service

20 June 2017
This is the worst service I have experienced at any dealership! I dropped my truck off at 0830 for a 915 appt. I was getting a oil change and a few minor maint issues fixed ( new multifunction switch and fan knob problem). Justin Tubach was the service rep helping me. He said it would probably be ready around 2 pm. Never heard a thing all day so I arrived to pick the truck up around 5pm. I get there and this kid finally gets around to telling me the truck is not ready and wont be till the next day. Well I don't have a ride back to my house so Justin said he could give me the in-rate rental for 31$ after he just told me my bill was going to be over 500$ WTF? I will never use this dealership for service again!

My 2007 Ford Freestyle has been for quite some time during a 2- year period, surges when my foot is on the brake, whether I am in drive or reverse. I am very scared to drive my vehicle. I am 68 years old with many disabilities and on a limited income. When I finally took it to the dealership they said they would call me for appt. when loaner car was available as I cannot be without transportation because of doctors appt's and treatments. When he said Ford was aware of the problem, I was never notified! I am so angry because evidently even though 2007 was manufactured in 2006 so it is over the extended warranty period with only 116, 000 miles. Is there any kind of assistance?...of course not. This repair will come to at least $700! My medicare payment is $448 per month. Any help any where?

I am leasing a 2015 Ford Escape Titanium and my car has 21000 miles on it. Couple of days ago the car stopped in the middle of the road and would not start back. It says starting system fault. When I contacted the ford customer care they could not help me to get my car started ( I was stuck in Manhattan ). I was told that I need to get a tow truck so I did from Roadside assistance. The tow truck arrived after 4 hours and took it to Bay Ridge Ford Service then I was told that I have to wait almost a month to get my car fixed. They cannot provide me with any loaner car. So I left my car there and then got a rental hoping that Ford will cover my rental payments ( Keep in mind that the car is under warranty and it's their fault that the car is broken). When contacted Ford I was told that they will not cover any of my rental payment and I still have to pay my lease payments as well. It's been a week that I'm paying for rental out of my pocket and lease as well and I will not have my car at least for another 3 weeks. The service is horrible they do not understand that if a new car with 21k mileage fails to run it is their fault and they should be responsible for this. Again even the people that I talked to from Ford were horrible could not be any help whatsoever. I live in United States and this is the first time that I am paying for a car lease and I don't have a car to drive...

Memo: Ford Motor Corporation, Ford Repair Service, Ford Customer Service
From: John Loftus, 4488 Elkcam Blvd SE, St. Pete FL, 33705
Subject: 2012 Ford Escape premium care warranty for Sunroof

Our 2012 Ford Escape repeatedly fills with so much moldy water that the seats have to be taken out and the carpets pulled up. The repair man has twice found clogs in the interior drainage columns connecting to the Sunroof rails, and now has discovered another set of leaks coming from an entire series of broken welds under the dashboard.

If you google “Ford Escape Sunroof leaks” on the internet, there are literally hundreds of documented complaints that the 2012 sunroof had a large variety of well-known factory defects: misaligned parts, broken clips, rigid foam insulation on the Sunroof and rails that repeatedly degrades and blocks the drains inside the interior roof columns.

The 2012 Ford Escape sunroof was one of the most complained about defects in Ford manufacturing history. The only customers with warranty coverage for sunroofs were those few (like us) who purchased Ford’s most expensive Premiumcare coverage. Ford’s 2012 comparison of warranty plans explicitly boasts that Premiumcare is “the only one that covers Sunroofs.”

Many Escape owners wanted Ford to issue a recall for all sunroofs, but Ford chose just to repair only those Sunroofs that were covered by the Premium warranties. In 2013, Ford discovered that their sunroof problems were so widespread that even fixing the few sunroofs with Premiumcare coverage was still too expensive, so Ford dropped all sunroof/vista roof coverage entirely from the [protected] versions of Premiumcare.

Apparently, Ford knew exactly what the Sunroof problem was but decided that the Sunroof was just too expensive for warranty repair. That is why no one can buy Ford warranties for Sunroofs anymore.

But happily, Sunroof coverage is still in force and effect for those fortunate few like me with [protected] premium care warranties. However, it has been hard to obtain service under the 2012 warranty.

For some reason, Ford’s warranty software has been re-set so the 2017 warranty is the only one that shows up on the Ford Dealer’s computer. As a result, most dealers simply cannot find the correct 2012 warranty, even when they plug in our Vin number: 1FMCUOEG4CKA44630. The repairmen honestly do not think we have Sunroof coverage. Some have never heard of such a thing.

But Kele in the “Ford & Lincoln Protect Department” at Ford corporate headquarters in Dearborn says you can call him at [protected] to confirm that sunroof/vista roof is indeed a covered component under our Premiumcare Warranty, and that it is still active.

Kele emailed me a screen shot of our coverage summary. In our case, we have only driven 40, 000 out of the 75, 000 miles covered but we only have until August 20, 2017 left for coverage. We thought we bought a six-year policy and were covered until 2020! To my shock, the six years coverage that we thought we bought had started in 2011, not in 2012 when the car was supposedly made, or in 2013 when we bought car, so we only got three years of coverage not six.

How could a six-year warranty period on a car made in 2012 begin in 2011? Is that even possible? Is it even legal to sell a six-year policy without telling the consumer that it was already half used up and will expire in three years? Was our car actually made in 2011 and Ford just relabeled it as a 2012? This would explain why our tires rotted out from sunshine exposure after just one year. They were actually 2011 tires. We had to pay cash to replace those too. That should have been covered as well.

If we really only have one month left on our warranty, then you have to make sure that component part causing the flooding gets fixed this time.

As the Ford Brochure boasts, Premiumcare is the only one that covers sunroofs. Of course, It is the terms of the warranty contract that are binding, not the brochure. You can Google “Ford Premiumcare 2012” to find the terms of the 2012 warranty contract. Under covered items, the “sunroof” (also called a “vista roof”) is indeed listed under Electrical “convenience feature” items as a covered component part under our warranty contract.

Here is a specific mention of exactly which electrical convenience features are considered “covered components” under the warranty:

“From BaseCARE up, Ford Protect Extended Service Plan cover parts like the alternator, voltage regulator, starter, fuel pump, and wiring harnesses. PremiumCARE adds coverage for convenience features like power windows, mirrors, door locks, and sunroof.” [emphasis added]

Now there may be some question as to exactly which Sunroof repairs are covered. As you can see from the excerpt below from this same warranty page, some of these covered “convenience features” have very specific exclusions from repair coverage.

But when it comes to the sunroof/vista roof, the entire roof accessory is covered without any limitations or exclusions of any kind. Note the clear difference between the Vista roof when compared to some of other powered accessories like mirrors, which are covered for electrical repairs only, or odometers, which are covered for electrical and mechanical repairs only. The Vista sunroof has no such restrictions listed and is therefore covered for all repairs without restriction.

The following extract shows examples of some of the differences between parts with excluded repairs (because of specific restrictions in parenthesis) and parts that are covered for repairs of all kinds (because there are no restrictions in parenthesis). Here are some of the covered parts with and without repair restrictions exactly as they are listed on the Ford Premiumcare warranty page for Electrical accessories:

• Mirrors (Electrical Only - Not Glass Damage or Breakage)
• Power Running Boards
• Radiator Fan Relay
• Rear Window Power Sunshade
• Speedometer/Odometer (Electrical and Mechanical)
• Starter Motor
• Starter Motor Solenoid
• Switches (Manually Operated Electrical)
• Temperature Gauge
• Vista Roof

No parenthetical restrictions or warranty exclusions of any kind are listed next to the Vista Roof entry on the list of covered parts. Ford cannot claim that they are only obligated to fix the electrical or mechanical parts on the vista roof because those restrictions were never specifically written into the contract as was the case with other electrical accessories like power mirrors, odometers, etc.

Even if there was glass damage or breakage or mechanical malfunctions or electrical issues on the vista roof, those would all be covered because they were not specifically excluded in writing on this warranty page like the others. Whether it is called a Sunroof or Vista Roof (the warranty does both), there can be no doubt that the moveable roof is indeed a “covered component part” under our active premium care policy and that it has no restrictions on the kinds of repairs that are under coverage.

Does this Sunroof repair coverage include labor or just parts? Here is an excerpt from the same Premiumcare warranty for our 2012 Ford Escape.

1000+COVERED COMPONENTS
Download a Brochure 
PremiumCARE Service Plan
It covers the parts and labor to repair thousands of key components-engine, transmission, steering, brakes, front suspension, electrical and more-for up to the earlier of 8 years or 150, 000 miles. Failure of covered components due to defects in materials and workmanship and normal wear and tear are included. With Ford Protect PremiumCARE, it’s covered. [emphasis added]

That means all parts and labor to repair a covered part are covered. Of course, under our policy, we have to pay a $100 deductible, but we have full warranty coverage for any and all defects in the Sunroof, whether from “materials and workmanship” or even from “normal wear and tear.”

We have already paid more than a $1000 a year ago to repair the damage caused by the sunroof leaks, but Ford did not fix the problem at all. Now they are asking for more than $2000 this year to attempt to repair the same sunroof problem and to repair the failure of all the welds attaching the dashboard, which is also causing leaks. I am not surprised that all the welds broke as the Ford repairman said these welds were made of plastic instead of steel. Talk about a defective part. No wonder they did not hold up. (complaints about dashboard leak problems are all over the internet too).

Jen at Ford Corporate wants the Ford repairman to call [protected] and give them authorization number [protected] to bring up our file for preapproval. She said for, example, that defects in the Sunroof rails are included in the policy, but she needs to know exactly what caused the problem in order to give pre-approval for all repairs.

One repairmen said he honestly has no idea what causes the problem. I am not a mechanic, but the internet makes an overwhelming case that the cause is the exact same “defect of material and workmanship” in the same Ford accessory Sunroof that hundreds of Escape owners have been complaining about for years. (Which is probably why Ford dropped Sunroof coverage from its warranty back in 2014).

This sunroof defect is so well-known among Escape owners that the internet and You Tube are filled with video instructions for do-it-yourself repairs for these exact problems. Everybody has an opinion about what causes it. Some say the sunroof was poorly designed by Ford engineers, some say some of the sunroofs were improperly aligned when they were installed at the factory, some say it was the cheap but defective foam insulation that was used in and underneath the sunroof rails. As the foam crumbled and decayed, it clogged up the sunroof drains and flooded the car’s interior.

None of this is our fault. Nor is it the Ford Repairman’s fault.
The Ford Owner’s guide does not warn any of us to periodically check the sunroof rails and interior drains for clogs. Neither we nor the Ford repair man ever received notice from Ford that the Sunroof drain might get clogged from the decaying insulating foam that Ford installed at the factory or that some Sunroofs might have been installed improperly and would have to be carefully realigned to prevent interior flooding. Nor does the owners guide say that either we or the Ford Repairman are obligated to inspect welds, check the seals and alignment of sunroof rails, or clean out drainage tubes.

My wife has always followed the maintenance schedule rigorously, and then some. Even though the Owner’s Guide says nothing about how to prevent clogged Sunroofs, we take every precaution. We do not park under a tree and have not even dared to use the sunroof since the last $1000 repair.

Climbing on top of a car to clean out clogged Sunroof drains is not listed among the normal “maintenance and inspection” obligation for owners listed in the 2012 owner’s manual. Neither the 2012 Owner’s Manual nor the 2012 Owner’s Guide imposes any requirement for the owner to inspect and clean Sunroof drainage columns or dashboard welds.

In any event, I am a 100% disabled veteran and am physically incapable of climbing atop a car and cleaning the interior drain lines. I have no idea how to take apart a leaking dashboard to inspect broken plastic welds, let alone fix them. That is why I bought Premiumcare.

We have done everything we were supposed to do according to the Owner’s Guide and the Warranty. According to page 365 of the Owner’s Manual, here is what Ford is supposed to do when one of their accessories malfunctions:

Ford Motor Company will repair or replace any properly dealer-installed Ford Custom Accessories found to be defective in factory-supplied materials or workmanship during the warranty period, as well as any component damaged by the defective accessories. [emphasis added]

As the above excerpt makes clear, that means all parts and labor are covered under the warranty both for the sunroof itself any for any other component damaged by the defective sunroof accessory. The Ford Warranty contract is most emphatic that when a defective component is discovered, everything about it is covered by the policy, no matter what the cause:

“It covers the parts and labor to repair thousands of key components-engine, transmission, steering, brakes, front suspension, electrical and more-for up to the earlier of 8 years or 150, 000 miles. Failure of covered components due to defects in materials and workmanship and normal wear and tear are included. With Ford Protect PremiumCARE, it’s covered.”

Ordinary water leaks from a window seal are ordinarily not covered, as the contract says. But there is a written exception for leaks caused by Sunroofs: Ford has a written contractual duty to repair or replace each and every “component damaged by the defective accessories” specifically including the Sunroof accessory as a covered component in the contract. While flooding damage from a window or door may be excluded, all flooding damage or any other damage caused by a defective Sunroof accessory is completely covered under the Warranty contract unless there is some written restriction specific to Sunroofs listed on its warranty page.

Because the Sunroof has an unrestricted listing as a covered component on the Premiumcare inclusions page, all consequential damage must be covered as explicitly promised in writing. Ford must fix the defective Sunroof damage, “as well as any component damaged by the defective accessories.” That includes repairing components like the carpets and seats damaged by the defective Sunroof accessory.

In sum, when a defective Sunroof repeatedly ruins our car seats and carpets, then Ford has a legal obligation to fix everything inside the car that was damaged by water from the Sunroof, not just the rails inside the Sunroof that caused the leak.

If Ford cannot repair this sunroof, as seems to be the case after good faith effort, then please trade us another vehicle of the same value before our warranty expires on August 20. Preferably a vehicle with all the welds intact and without a sunroof. That would be the fair and equitable solution.

In conclusion, I would like to thank the many kind people at Ford who have honestly worked with us to solve this unusual problem. Their concern and professionalism does Ford credit.

John J. Loftus [protected])
Email: [protected]@live.com

We purchased A Used Ford Escape Titanium from Star Lake Ford in Burgettstown Pa on May 25th 2017. It was Corporate owbned acording to the carfax and had 30000 miles on it When we test drove it it had a mild pine smell, apparrenly from being cleaned. At no time were we informed That it had been heavily smoked in .After we received the car from the dealership my wife and I noticed very strong smells in the car both from the tobacco smoke, and from the dealership trying to cover up the smells.
We can hardly stand to drive the Escape due to the strong chemical smells that are actually making my wife physically ill. We would NEVER have purchased this vehicle if this had been disclosed, as my wife has bad asthma from having had pneumonia and cannot breathe easily in those conditions. We have attempted to resolve this issue through the dealership, but so far the results of their attempts have not really helped.
I feel that were were mislead by this nondisclosure, and we definately paid much more than the Escape was worth.We have been dealing with this problem for nearly a month, and so far all we have is a car that my wife cannot drive without getting ill.

I have had this vehicle in the shop for hesitation "transmission issued" and had the clutch replaced 3 times. Picked up and in less that 48 hours almost got in a wreck due to the issue not being fixed. Tried to call Ford to get help with this and was told they are doing what they can. I do not feel safe putting my daughter in the vehicle to drive. This vehicle has less that 50K miles and has had 3 cluthes and been in the shop 4 times in less than 2 years. Not sure I will every buy anything from Ford.

The engine stops without any warning. Went to the dealer and happens while the technician had the tester connected to the car but gives no error message.
This issue seems not to be connected to a certain speed or engine rpm.
The engine stops while the car is standing or while I drive it.
I have to wait around 30 sec to start again the engine.
This issue doesn't appear all the time.
I can't use it now as could be dangerous if appears while I'm on the highway or passing by another vehicle.

Hello our Explorer has been to to the dealership multiple times for Transmission problems. As of this note, the car has been with Apple ford for 2 weeks with no resolve. This car we purchased literally new has been a nightmare. Car has been to Apple Ford in Columbia Md several times for the same issues and quite frustrating. We are also looking to address this with BBB due to the ongoing problems. Below is email i sent to the Dealership where we bough the the car and we are almost thinking we might have bought a Lemon. Vehicle VIN:1FM5K7D93DGA77794
We would like to talk to someone in corporate to address this issue
[protected] is my number
**
From: triniman man
Subject: Re: 2013 Ford Explorer
Date: June 13, 2017 at 8:58:47 AM EDT
To: Nicholas Frangas, Nicholas Frangas
Cc: Maky A

Good Morning!
We are at our wits end with the 2013 Explorer we purchased there, just hasnt been a good experience
It is at Apple Ford in Columbia again almost 2 weeks ( transmission issues). This car has been in the shop more than it should and we really have major concerns . Nicholas and your team was great during the Sales but we are extremely frustrated. We will follow up with a letter to Ford and at this point keeping this car doesnt seem like an option.
PLease let me know if you have any questions.
Thanks Mesfin and Makeda

Ford Motor company issued a large recall for the Ford Fusion 2011 for the "power steering assist fault" problem.
My car, Ford Fusion 2011, experienced the problem, yesterday June 16th, 2017. I called AAA and my car was dropped off at my mechanic He inspected the car and called me, to let me know that the problem was not a regular replaceable part that he can replace, but a part that is an assembly part. I called Ford to have info regarding the recall, but FORD did not have the VIN of my vehicle included in the recall, explaining that mine was assembled in a different facility, therefore, even if is the same model, year and same problem, I will be responsible for the repair.
Is clear to me that FORD needs to expand the recall, but of course, they are not collaborating.

The part in question, evaluated at 2k dollars, plus labor, is a part that should not fail in the lifetime of the vehicle and is NOT part of the regular maintenance of the vehicle.

I need help on having the recall extended to my vehicle.
Please advice.
Sincerely,
Aurora Knight

I am an owner of a ford edge vin 2fmdk4jc4dbc73776. I am very happy with the overall performance of this vehicle however, I was very displeased to find out that the power transfer unit which I understand ford has stated contains "fluid that is a lifetime fluid" so it never needs changing. as a matter of fact there is no way to change this in the us (unlike the inventory offered in the mideast). as a result of this design the ptu went out because the fluid had turned to sludge because it heats up too much as it is located too close to the exhaust system. I now had to order a new unit and have it installed this past week of june 12, 2017. the total parts and labor bill was $1, 627.46! this is unacceptable for a vehicle that contains only 73, 000 miles. this needs addressed and there needs to be a way to service this part as it is not "lifetime fluid" as ford has stated.
Although the warranty does not apply, ford needs to offer a recall to replace this unit with a part that may service the fluid say every 50, 000 miles. please respond.

Paint is bubbling and chipping off front of hood. This should not be happening. I need this to be fixed if possible. I paid a lot of money for this vehicle and here is no way the paint should be bubbling and chipping after only 4-5 years. I need someone to contact me so we can get this resolved. Thank you and I look forward to hearing from you soon.

I have a 2005 Expedition with AC problems. I have taken it to Larry Miller Ford Lakewood CO. service center 4 times to be fixed, and have spent over $1600 on the AC repair at that shop. The second time the AC did not function when I picked the car up, before I even left the shop. The latest (4th) repair was last Friday 6/9/17. It lasted less than one week, and it was not working today 6/16. I get charged an average of $400 on every visit, even when the AC still does not work. The shop never gives me any warranty credit. Needless to say I am a very disgruntled customer. I called Larry Miller Ford service today to complain about the AC and spoke to Ryan Doerr, (assistant service manager). He told me I should expect these failures on an older car and said "I was discourteous", then hung up on me. He was both unprofessional and does not handle dissatisfied customers well. You are now getting the worst kind of advertising: word of mouth, bad mouthing your terrible service, Larry Miller Ford dealership and Fords in general. I am going to fix the AC by buying a new Toyota. Never another Ford

2014 Ford Taurus: After paying a $375 repair bill based on information from two Ford dealerships as well as the Ford Motor Company's home office service department, I learned that my newly-acquired 2014 Taurus did not have phone sync capabilities, but Mike Brown Ford Suburu in Spruce Pine, NC, and Ray Varner Ford in Clinton, TN, both told me otherwise. Ray Varner Ford sold the vehicle to my aunt in 2013 and told me personally that I could sync with my phone. Also, Mike Brown's technician told me all Fords since 2005 had Bluetooth. The radio worked fine, and no one checked the VIN for specs. Based on advice from Ford, the ACM module was replaced, but when I picked up the car, the invoice stated that the "VEHICLE DOES NOT HAVE SYNC AND CANNOT CONNECT TO A PHONE", which was what I wanted (NEEDED), I blame Ford's Service Department for not informing Mike Brown Ford before I agreed to the repair. My request for a refund was denied after speaking to four (4) different Ford Consumer agents for almost 2 hours. I am a very dissatisfied 78-year-old woman.

warter leaks from air system into the cabin passengers, I've bought this car 3 yr / only 60, 000 Km. . I found the promblem in Oct 2016. But I just take the car to check on 31 Apr. 2017 ( warrantee expired on 24 apr
2017) because I had no time before thaytand all Ford companies I contacted said it would take more than a week for finding out the solution. The fixing cost is very expensive and Ford Thailand refuses to take responsibility though the propblem comes from the structure of the car itself.