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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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4:26 pm EDT
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Ford 2005 expedition ac

I have a 2005 Expedition with AC problems. I have taken it to Larry Miller Ford Lakewood CO. service center 4 times to be fixed, and have spent over $1600 on the AC repair at that shop. The second time the AC did not function when I picked the car up, before I even left the shop. The latest (4th) repair was last Friday 6/9/17. It lasted less than one week, and it was not working today 6/16. I get charged an average of $400 on every visit, even when the AC still does not work. The shop never gives me any warranty credit. Needless to say I am a very disgruntled customer. I called Larry Miller Ford service today to complain about the AC and spoke to Ryan Doerr, (assistant service manager). He told me I should expect these failures on an older car and said "I was discourteous", then hung up on me. He was both unprofessional and does not handle dissatisfied customers well. You are now getting the worst kind of advertising: word of mouth, bad mouthing your terrible service, Larry Miller Ford dealership and Fords in general. I am going to fix the AC by buying a new Toyota. Never another Ford

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2:42 pm EDT
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Ford service department

2014 Ford Taurus: After paying a $375 repair bill based on information from two Ford dealerships as well as the Ford Motor Company's home office service department, I learned that my newly-acquired 2014 Taurus did not have phone sync capabilities, but Mike Brown Ford Suburu in Spruce Pine, NC, and Ray Varner Ford in Clinton, TN, both told me otherwise. Ray Varner Ford sold the vehicle to my aunt in 2013 and told me personally that I could sync with my phone. Also, Mike Brown's technician told me all Fords since 2005 had Bluetooth. The radio worked fine, and no one checked the VIN for specs. Based on advice from Ford, the ACM module was replaced, but when I picked up the car, the invoice stated that the "VEHICLE DOES NOT HAVE SYNC AND CANNOT CONNECT TO A PHONE", which was what I wanted (NEEDED), I blame Ford's Service Department for not informing Mike Brown Ford before I agreed to the repair. My request for a refund was denied after speaking to four (4) different Ford Consumer agents for almost 2 hours. I am a very dissatisfied 78-year-old woman.

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11:34 pm EDT

Ford ecosport car

warter leaks from air system into the cabin passengers, I've bought this car 3 yr / only 60, 000 Km. . I found the promblem in Oct 2016. But I just take the car to check on 31 Apr. 2017 ( warrantee expired on 24 apr
2017) because I had no time before thaytand all Ford companies I contacted said it would take more than a week for finding out the solution. The fixing cost is very expensive and Ford Thailand refuses to take responsibility though the propblem comes from the structure of the car itself.

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9:04 am EDT

Ford 2013 fusion flywheel

Car has less than 100000 miles. Obviously only a few years old. 2 previous owners. Ive had it almost 10months. Flywheel cracked from middle section. Every tech or auto mechanic said it is stree related and no way me or other owners caused this problem. Straight from manufacture. I had to replace it at nearly $2300. Mind you I'm still paying on it. The new flywheel is a completely different model. I have the old part as well as pictures. I would like yo speak to someone asap about this.

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11:14 pm EDT

Ford front parking assist on 2017 expedition

2017 Ford Expedition Front parking assist DID NOT detect a two feet post sticking out of the ground. Now I have to pay over $2, 500 to fix it. Why am I paying for the technology to "ASSIST" if it is not doing its job. Need my refund or will be taking legal action very soon.

Additionally, airbag did not even deploy upon hitting that post.

Absolute junk; I should have stayed with Nissan vehicles that I had my entire adult life.

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5:10 pm EDT

Ford did not fix what I asked them to fix...

I took my 2007 Ford Sport Trac in to Berglund Ford in Salem Virginia to have a coolant sensor replaced ($20.00 part TX61) and a blower resister controller ($30 to $60 part) replaced. I also needed a inspection sticker. The service manager Dean suggested I drive the truck until the coolant sensor breaks because it didn't come up on a diagnostic test ($119). I never asked for nor was quoted a diagnostic test as part of the price up front. The sensor went bad when I was out of town and the garage I took it too had already done the diagnostic and told me what was wrong. The sensor doesn't act up driving around town but tends to on longer trips. Dean then quoted me $349 for the resister but told me I had a more serious problem in the right front bearing. It did pass inspection but barely but was the more pressing issue. I asked how much and he quoted me $575. I agreed to fix the bearing but could not afford both bearing and resister. When I was called back my total was $730 because of the diagnostic surprise. Long story short is I took my truck in for two things and neither were done but they still charged me $730. A good dealership would have met my needs along with their suggestions. I highly suspect I was upsold an easier more expensive job while my issues were brushed away. Not valuable enough and easy to fix. Fix what I ask you to fix! I won't go back.

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5:42 pm EDT
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Ford my ford escape recall

I got a ford escape and something burn under the right below the mastercinlynder.
When I call ford they said it was a recall on the abs which was the part that burn.
Now ford is saying that they can't fix it because the parts cost more than my car which they value it at 1800 but my insurance adjuster look ed it up and its way more than they say not only that now my wife is disabled with out a car because they don't want to fix not to mention again the part that mess up is the recall and its in there computer I really just need my car fix on that recall because this is frustrated and I don't want to go thru with this with my lawyer because this is crazy not to fix a recall

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5:38 pm EDT
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Ford ford explorer 2107 sport has the optional adaptive cruise & pre collision

All Ford explorer 2017 literature and the manual indicate these are two are separate features on the this model. ie adaptive cruise and a separation operation for the pre collision feature. Was told today by Ford Dealer that the pre collision feature only works in the adaptive cruise mode.

See manual page 210 for option of adaptive cruise control

see manual page 227 for operation on pre collision assist

If this true Ford is guilty of Fraud, already contacting attorneys on this situation.

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11:32 am EDT
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Ford constant issues

I purchased a 2016 Ford Fusion Hybrid in August 2016 and now 10 months later on May 26, 2017 I had to have the throttle body assembly replaced and now June 13, 2017 I am having to have the coolant pump replaced. A vehicle that was brand new when I bought should not be breaking down after 10 months.
I need a resolution from your company. This is the 2nd car in 1 1/2 years that I have purchased due to breakdowns. The other vehicle was a 2015 Ford Focus which had multiple problems. So I was upgraded to the Ford Fusion Hybrid.

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7:26 am EDT

Ford 07 f150

After you guys built this truck with inferior parts, it takes but 62, 000 miles for them to go bad and it's on me. While a service tech from a dealer tells me it's time I own up to it I think it's time for ford to. But I suppose since it didn't kill anyone by accident then it doesn't warrant a recall. I don't intend on buying another ford vehicle again. It's apparently not worth it though I was planning on upgrading at one point to a F-250 but I'll rather go with another company at this point.
I'm sure you won't care, what's a single customer. Losing one won't mean anything and that's fine but I just want to let someone know because it's ridiculous. I'm extremely disappointed in this company and now I'll go spend a few thousand dollars to fix my truck.

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7:44 pm EDT
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Ford 2015 mustang echoboost

I have had my car for 1 yr and 10 months, at 1, 000 miles it had problems with the ac, so brought it in and the part was back ordered so I had to wait for the part to come in so they just charged my ax to last until the part came in, then at 8, 000 miles the same problem with the ac went out got replaced, and just a week ago or so it went out again at 18, 000 miles, got it replaced once again. Then before all this at about 11, 000 miles there was a leak in the seal of my passenger window that of course it rained and my floor board was full of water, had to her that replaced. Let's just say I can't believe with all the calls and messages I have left for a return call, I've never received one to get this car gone, biggest waste of money .

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6:19 pm EDT

Ford illegal charge by ford dealer

Dear Ford Motor,

I have been looking for help from Ford Credit, however, Ford Credit asked me to contact Ford Motor.
I have a 3-year lease contract with Ford Credit. 4 months remained to complete the lease term. Last week, I reached out my originating dealer to discuss early termination and executing my right to purchase the car in accordance to the purchase price provided by Ford Credit. Unfortunately, the dealer (LHM Ford Draper, UT) charged me $1500 additional on top of the lease agreement as dealer 's profit. I argued with them, they should only charge items stipulated in lease agreement (purchase price + official fee & tax). The dealer refused to follow the lease agreement, claiming $1500 is non-negotiable and minimum profit they need. My option is simply to take it or leave it, or I find someone else to complete the transaction, otherwise, I have to pay them $1500 as processing fee. I was so upset. I have no choice but withdrew the purchase request. I contacted Ford Credit on the same day, hope Ford Credit can correct the wrongdoing of dealer. I also mentioned about legal settlement case in 2004 of Ford Credit (http://www.atg.wa.gov/news/news-releases/ford-motor-credit-settlement-reimburses-consumers). The reply is, Ford Credit does not want to get involved in case between customer and dealer, because both dealers and consumers are their customers. Ford Credit asked me to contact another Ford dealer. Ford Motor is the right one to correct dealer's wrongdoing. I have all paperwork copy to prove dealer overcharging out of lease agreement. Hope you can help on this case. There is another link talking about legality of dealer's wrongdoing (https://vada.com/dealership-resources/newsletter-article-archives/dealer-processing-fee-exercise-lease-purchase-option/).

Following is information of my car:

2015 Escape
• Vehicle Identification Number (VIN) 1FMCU9G93FUA17558
• Names of the selling and servicing dealer is: LHM Ford Draper
• Current mileage is: 29000

Thanks.

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3:18 pm EDT
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Ford air conditioner compressor

On May 18th I took my 2011 Ford Focus to York Ford, located in Saugus, Mass.
My concern was my air conditioner was not working. I left the vehicle to be
looked at and they said they would call me when they performed the
diagnostics check. I received an email with a video attached several hours
later stating that my air conditioner compressor had to be replaced.
They said they had performed evac and recharge and if it didn't work,
which it did not I would not be charged a second time for it when the replacement part came in. I was quoted (see attached) $749.00 installed.
I also had a nail in one of my tires which I paid $32.00 for a tire repair.

The part came in and I went back in on Sat. Jun 10th for the compressor
to be put in. I later received a phone call from the cs rep that she needed
authorization for an additional charge because they had to perform the evac and recharge again because now there was no fluid left to recharge.
I stated to them obviously if I had a leak and you leave fluid in something that leaks it would no longer be there. Also I had to ask about a new belt
Why would you leave an old belt on if you are putting in a new part to make
it work. They said that would be an additional $50.25 for that part. I asked
what about the labor for putting on the belt. She said she would see what
she could do. I was amazed by that answer. Whether you are putting a new
belt on or the existing belt back on the car it would have been included in the original quote. (see attached new invoice). I feel I was misquoted and
there were secret hidden fees that should never have been charged.
I am looking for a refund for the additional services in the amount of
$226.17. The service was very unprofessional. And if I hadn't ask for

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10:32 am EDT

Ford service at lucas ford mount holly nj 08060

I brought my 2006 Mercury Mountaineer to get it looked at because it had become hard to steer. They diagnosed it as needing ball joints, a serpentine belt, an alignment, an upper and lower control arm. $1400 later I picked my vehicle up and it still had the same problem. Hard to steer almost as if there was no power steering. Bringing it back to them they now say it's the piece that connects the steering column to the rack and pinion. They say they are not responsible for the misdiagnosis. They want an additional $500-$600 from me. Keep in mind my vehicle has 54, 000 miles and all the service records. The service manager yelled at me on the phone saying what did I expect I brought him an old vehicle with tons of miles on it. Is this how Ford does business? Is this how Ford wants to be represented? Is this how you value your customers? Btw I've been waiting a week for the part and had to return the loaner they gave me or they would charge me for it. Their words. I'm taking this matter to the next level. They are rip off artists.

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11:03 pm EDT
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Ford transmission rebuild.

I recently purchased a 2015 Ford Taurus and the transmission failed. A bit disappointing considering I've only been driving the vehicle a little over a year. I can understand that mechanical parts fail, but I was expecting Ford or it's representatives to stand behind it's product.
1. The transmission was rebuilt as opposed to replacing it with a brand new one. This would've given me a greater reassurance in the vehicle's problem not returning.
2.Unless Ford is receiving it's parts from overseas, it's kinda difficult to understand why the parts took so long to get. A job which the customer service dept. rep believed should be done in a few days took almost a week. The transmission was broken down and failed parts identified, I would think the parts would be local enough to be overnighted and job completed as soon as possible.
3. During this period while the transmission was being rebuilt, there wasn't a loaner vehicle offered. Apparently Ford doesn't feel a brand new purchased vehicle is worth being temporarily replaced while failed parts are being replaced. Would've been nice to see Ford step up for an inconvenience to one of it's customer's. To be fair they did offer a shuttle service to where I needed to go after dropping off the vehicle.
4. Once the car was ready for me to pick it up and I successfully drove it home, I notice it was dirty to a degree that shows lack of customer service or appreciation. Something as simple as vacuming and a car wash. There were finger prints left by the mechanic inside as well as outside the vehicle.
As a previous Ford Taurus vehicle owner (2008), I believed in the vehicle and it's durability, so didn't have any doubts on purchasing another one. I'm not saying don't buy a Ford, but you may be disappointed in their customer service and a lack of customer support/appreciation.
FYI, still paying for the vehicle, so it makes this experience an unpleasant one. With so many vehicle options/choices I would think Ford would make their customers feel just a little bit more valued.

Thank you for taking time out to hear from me.

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3:12 pm EDT
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Ford air bag.

On march 2 of this year, I received a safety recall notice (17s01/nhtsa recall 17v-024) from ford motor company concerning the passenger airbag in my fusion (vin: 3fahp07149r125373) which could conceivably rupture in the event of a crash and either injure or possibly even kill the passenger. I immediately contacted the local dealership and was informed that: 1. they do not yet have the parts, and 2. my "zone" will probably be the last to receive parts. consequently, for over 3 months now i've had to have my wife sit in the back seat anytime we travel together. this has only become more of an annoyance over time.
I don't have the ability here at my house to scan the recall notice to send to you (though can do so if required) but am assuming you will have the pertinent records.
As to resolution, I frankly think some form of remuneration is called for. had this been handled within a reasonable time, say, a few weeks, i'd be fine with the situation. but at this point feel that I (and any others in the same straits) have been put on the "back burner". I no longer have full use of my car, and the end is not in sight.

- randall dorman
3161 e. eagle rock dr.
Sierra vista, az 85650

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Mustang Muke
, US
Sep 02, 2018 9:23 am EDT
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I have a 2008 Mustang Bullitt, I purchased new. I received five Recall Notice postcards in one week. All different colors with my VIN number on it and name, so if somebody wants to know where a Bullitt it located they got the information they needed thank you Ford Motor Company. I have gotten Recall notices in letter form for years and there ain't no parts available when I contact dealer. Now the Recall includes passenger air bag. I drove car to dealer that only has 13, 000 miles on it to set a appointment and check on parts availability. Service Adviser tells me parts are in stock, I make appointment for Tuesday 8/28/18 9:00 A. I show up at 8:45 AM guess what they used the parts on another car and don't when parts will been in again. I call Ford Customer Service and get a apology and no ship date on parts. I been a Ford owner for 45 years and Ford Tech for 20 years. I'm very disappointed in the way they have handled this. I pulled the fuse out and leave it disarmed so the air bags, any of em can't blow up in my face or others. Someday parts will get here.

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Tony Griego
, US
Aug 28, 2018 10:39 am EDT

I have received two recall notices from Ford for my 2006 Ford Ranger, I contacted the Don Chalmers Ford and was told they did not have the parts that they would call me when they received the parts they never did in the mean time i get another letter from Ford to take my truck in. I contacted Don Chalmers again and made an appointment to take it in 27 August 2018 this was a two weeks in advance, i took it in at 7AM I called at 11:30 was told they had ordered the parts from Ford they would be there at 12:30 PM called back at 2:30 was told parts did not arrive that i could pick up my truck which i did i was told that they would order the parts. Needless to say I am tired of the run around i have received from Don Chalmers I am livid Ford never again...

Tony Griego

Albuquerque NM

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Unhappy Cajun
, US
Aug 24, 2018 2:18 pm EDT
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I, as well, have a 2012 Ford Fusion. I have been awaiting part for over a year, now, also. Ford has approved a rental for my use, until parts come in. This is great, but my personal vehicle now sits in my driveway - to not be driven by anyone else in my family - while I am the only driver approved as driver of the rental. I have just renewed the rental for a third month. What really gets to me is, when you speak to Toyota and Honda owners who were part of this same recall, their vehicles were repaired shortly after receiving recall notice. Is it just the fact there are so many Fords involved in this recall? I would like to know what the problem is.

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NHG
, US
Jul 25, 2018 9:24 am EDT

I can understand the wait on parts as they are prioritizing by regions they believe to be most affected. However, when I contacted my local dealership to take advantage of the offer for a rental vehicle (up to 30.00 per day according to the second letter I received), I was told there was a waiting list and they could add me to it. Frankly, I am uncomfortable with this and disappointed in Ford. There are plenty of local rental companies with whom they could be working if they don't have the stock to rent. I have been a loyal Ford owner and would like to see the company meet this challenge with integrity and efficiency.

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Unhappy Cajun
, US
Aug 24, 2018 2:20 pm EDT
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Replying to comment of NHG

The Ford Dealership I deal with has an account with Enterprise. I was given a PO/RO # from the dealership, went to Enterprise, and was told to choose from the five vehicles lined up in front. This took all of 10 minutes.

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Gwen Price
, US
Jun 14, 2018 10:50 am EDT

We have tried to get our airbag recall replaced for well over one year. First, we had to wait on Ford to tell us that we could now go to our dealership and have them replaced. For the last several months, my Ford dealership, Baugh Ford Company in Clanton, Alabama, has been telling me that they cannot get the part for my replacement. In the meantime, we are not able to drive the truck with a passenger and are actually not driving it at all. I do think that Ford Corporation should follow up on these to make sure that the recalls are being replaced. I am very frustrated with this!

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D Paul Cheverie
, US
Jun 08, 2018 1:35 pm EDT

2007 Fusion 2nd recall Ford letter on serious air-bag exploding issues. Ford dealers won't help anymore on getting a rental car until Fusion parts arrive -car is unsafe to drive!
Please, Ford needs to call [protected] *CT -to get this resolved with customer -Never buy Ford, again if Ford won't support their products -period!

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Kelljy
, CA
Apr 07, 2018 7:40 am EDT
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I had my airbags replaced I got in a accident 8 days later I rear ended a stationary truck at50kms/hr and neither airbag went off. Be careful driving a Ford I would sell any Ford I had.

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derosier1
, US
Mar 31, 2018 1:42 pm EDT
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I received my first recall notice 16s26/nhtsa recall 16v-384 letter for my 2008 Mustang GT in July 2016. A subsequent letter December 2017 notes "the air bag inflator could result in metal fragments striking occupants causing serious injury or death" Another letter dated March 2018 states parts are now available to repair your vehicle. I called Schicker Ford Union, Mo on March 27th. The parts dept was checked for availability for parts and parts on hand were confirmed. When I arrived for my appointment on Fri March 30th I was told no parts were available. Very, Very poor service. And when I complained I was mocked and told to have a nice day.

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Complainant039209
, US
Mar 14, 2018 8:40 pm EDT
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I received the airbag recall notice in March 2017. It is now March 2018 and I've not received any type of update. What is the status of this recall? I'm very disappointed in Ford.

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2:13 pm EDT
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Ford premium service complaint

I paid $3600 for Premium Ford Service which is in my contract in my monthly Ford payments therefore, I cannot get that money back, and even though I have to keep making these service contract monthly payments every month, I will not go back to Ford to service my truck and here's why. I went to a Ford dealership to service my Ford yesterday. They told me that my rotors need to be changed and that they are so ground down that they are warped. Ford has been servicing my vehicle and supposedly have kept up the brakes. This service at the dealership told me that I must have been riding my brakes. I had another Ford truck that I put over 400, 000 miles on and never had to change my rotors. I don't ride my brakes. This Ford service center told me that Ford service centers have never given me my Premium Ford service. When I contacted the Ford complaint office, they contradicted this Ford dealership service center and said that I have had my Premium service done according to my records and that it shows that I have never had my rotors turned by a service center. It seems to me that something fishy has been going on. Could it be possible that this Premium service contract or other contract services that you pay for is only to get you to come in so that some sort of hanky panky can be done to your vehicle, so that you have to spend more money on parts? In other words, some dishonesty? Is American motors still in the parts business in some form or the other? I'm not taking my Ford truck to any dealership any more for service because I don't trust them anymore. Nor will I buy another Ford truck!

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2:01 pm EDT
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Ford 2011 ford f-250 diesel super futy

I experienced my first death wobble in May 2017 and my second and third death wobble on May 30, 2017. I have had the following items replaced at my expense:
Brakes
Tires
Tie Rods
Shocks
Caster
Trac Bar
Drag link
other misc items to correct the problem
I only have 84K miles on this truck. I am a 68 year old female that on occasions pull a horse trailer. Unless you have physically experienced this death wobble you have no idea how hard it is to control the truck. Even if I've done everything I can to prevent this from happening again it's my understanding that is never completely fixed. The front end still doesn't feel right but don't know what else to do. What had started out as my dream truck to have in my retirement years had turned into a high dollar moving coffin. How can Ford put this vehicle on the road knowing this could happen? Why has Ford not done recalls on these vehicles? What is wrong with you people? I know I'm not the first and won't be the last. Someone is going to lose their life in this death trap and I pray it's not me or my horses.

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10:02 am EDT

Ford 2012 ford explorer - tear in armrest

I noticed this split in my armrest a few months ago. I took it to a Ford Service Dept. and they stated that it is not covered due to wear and tear. They stated it would cost $750 to replace the door panel. Based on a structural engineer, they stated it is an internal issue, because many people including Police Ford Explorer trucks have the same complaint!

If the structure is fractured or broken underneath every time you open or close the door it is like pushing on a pillow thus the vinyl (leather like) material bends and cracks.

I had a Ford Explorer for 7 years never had this problem!

I am very disappointed! I have been a Ford Customer for years. Ford own up to this manufacturing problem and fix it!

You know from all these complaints that are the EXACT SAME from every customer, it is not just wear and tear!

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9:57 pm EDT

Ford faulty fuel pump driver wiring & fuses

To Whom It May Concern:

I own a 2013 F-150 FX4 4X4 with approximately 75, 000 miles. I had to have my vehicle repaired due to a "fuel drivers power fault." My car was taken to the shop a couple times before it was finally fixed because the problem was intermittent and the dealership couldn't recreate the issue or retrieve any engine malfunction codes. After my truck finally quit running, I had it towed-in and the dealership was able to identify the issue. The service associate at the dealership explained that my truck stopped running due to faulty fuel pump driver wiring. Moreover, he explained that there was a Technical Service Bulletin (TSB) which highlighted the problem and provided the fix. Although I am happy they finally identified the problem and fixed my truck, I am extremely unhappy that I had to pay for a tow, take my truck to the dealership multiple times for the same issue, and pay to fix fuel driver wiring/fuses that Ford has acknowledged as problematic. After further research, I found that the fuel pump driver wiring/fuse issues affect many F-150 owners. This issue should be covered as a recall. If the problem persists frequently enough for Ford to create a TSB, then a recall should be made to correct the issue.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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Contact Ford customer service

Phone numbers

1800 771 199 133 673 More phone numbers

Website

www.ford.com

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