Ford
reviews and complaints

My son purchased a 2018 Ford edge. He started having problems with the way it was shifting. The service for the transmission is supposed to be Done at 100, 000 miles and it started having issues at 60, 000 so he has taken it in and had the transmission serviced twice. Finally they told him that it needed to be replaced at a cost of $5800 + labor. It now has 75, 000 miles and its hasn't even reached its 1st service milage yet. Ridiculous. I contacted customer relations and rudely told me they wouldn't do anything at all to help him. I've owned ford trucks my whole life and if this is how they're going to treat their loyal customers then I or anyone else I know will ever purchase another Ford product again. I'm truly disappointed in the response that I got and the rudeness I was shown. Ford isn't what they used to be and I'll never buy another Ford product again. How can they possibly not cover something that isn't even due for its first service. My son is a nurse and commutes 100 miles a day to and from work. Now he has a piece of crap Ford that doesn't work

We are/were loyal Ford owners. This will be the 4th brand new Ford vehicle we have purchased.
It has been over 8 months since we have placed our order. We have NOT received any correspondence from Ford since then. Please provide ANY update regarding production scheduling. We have been patient and now are expecting Ford's customer service to respond.

Mark & Cala Yaney

Pulled out of a deal because I wouldn't finance with them. There was no stipulation made as to where I sourced my financing. Furthermore, the sales manager Jeff Groat undervalued my trade by at least 12k by inadvertently missing the Diesel engine, leather interior, badging and a myriad of other options. When questioned, he responded with "I didn't do it on purpose".
Jess Ford of Pullman

Car was booked for 100 000km service on 07 December. 4 issues were raised. 1. Boot not working properly 2. Sunvisor faulty 3. USB not working 4. Windnoise.

None of these were fixed as warranty on my car expired Oct 2021. Now I must pay for this to be replaced or repaired.

1. Boot not working properly - This was raised as an issue at 80 000km service. According to service job card FR010704 it was adjusted. It worked for a while and then the boot started having the same issue. This bootlock should have been replaced either at 80k or 100k service. By luck my remote will open the boot, the key does not open the boot so I need to retrieve or store stuff in my boot from my rear doors which is very unpractical. I did not even get a quote on this.
2. Sunvisor Faulty - This was raised as an issue at 80 000km and 60 000km intervals, I think it was even raised at 40 000km. When putting sunvisor up to prevent sun from shining in my eyes, it slowly moves down again, obscuring my view of the road. Then I have to adjust it again. They were going to replace it at 60 000km but had no stock and strangely enough at 80 000km when it was reported again, the technician advised that there was no issue. They quoted me R800 to replace it where it should have been replaced at previous services.
3. USB not working - reported at 60 000km and 80 000km service intervals. Reported at 100 000km again as it still does not work. Internal pin broken off affecting both USB ports. Still waiting for picture thereof from Service advisor. They quoted me R1600 where it should have been fixed at previous services.
4. Wind noise - Reported at 80 000km service - according to jobcard doors were adjusted. This is still a problem and was a problem just after I fetched my car at that time. Heavy wind noise from rear left passenger and driver side doors. They quoted me R800 to fix, where it should have been fixed at previous service. Issues I had with car was either adjusted or not done and not replaced and fixed properly and now that my car is out of warranty I need to pay to replace it. This is not on and really terrible aftercare.

To put the cherry on top my car was not properly cleaned on the inside after waiting almost 1h30min for them to bring my car.

Pictures attached as well as previous 2 service report.

The manager and warranty officer was already out of office, could not raise my concerns with them. I really expect Ford to sort this out for me, issues which were reported at previous services were not fixed properly now I need to pay for work that were supposed to be done first time when issues were raised.

I purchased a Ford extended warranty with the new car. It ran out in October. Now I need a seat belt tensioner to make the Airbag light go out. The car was 100% serviced at Rockwall Ford. Never used extended warranty. Now one month after expiring, I can't get consideration from Ford. Rockwall Ford has had car since Saturday, can't find part, and will take more days to order it. I am very disappointed in Ford and Rockwall Ford for the denial of customer service and satisfaction in this manner.

Roy Williams
[protected]
[protected]@yahoo.com

Thank you.

My car was sent to Herman Collision Center Clearwater, recommended my GEICO. Paint isn't smooth and comes off with touch, and it looks white in certain areas. The manager at the collisions center in Clearwater said my car looks fine. My car looks worse then how it looked when I gave it to them. They incorrectly removed black covers that were on the rear reflectors. The the manager at Ferman Clearwater said I would be getting new reflectors soon, but I have to drive my car the way it is until they come in. My car is an embarrassment to drive. I submitted one picture with the damages, as you can see my car did not look painted. Ferman has refused to change the bumper because of "minor damages"

I recently had my F 150 serviced at Kamloops ford Lincoln, for an oil change and I have been having issues with the shifting. I called the dealer where I live in Quesnel BC but could not get my Vehicle in so my wife made an appt for Nov 09 th 2021. the issue with the transmission was not engaging, hesitation for 30 - 40 sec then engaging hard.
Once the transmission was looked at 3 days later on Nov 12th my return home the shifting became more aggressive.

I called Caribou Ford Nov 13 Sat and talked to a service Person and explained the issue and I was told they couldn't deal with the truck until Nov 23rd I asked if there was a loaner car to use as we only have 1 vehicle, or was there a program to help with a rental, I was informed that there was not.
I had to get my daughter to drive me to Prince George BC for a rental.
I found out later that Ford offers a program to assist with rental in these circumstances. Due to the fact our personal vehicle was going to be in the shop for so long, my wife was left with no transportation since Nov 15th.
I had to mention to the service Manager at Caribou Ford the Ford offers a program that assist with a rental vehicle. Every time my wife contacted the service manager at Caribou for all he done was provide excuses. Then when My wife called caribou Ford on Nov 20, my wife was informed that the person that ( Manager) was dealing with our concerns was gone on Holidays and never informed the person left in charge.
My wife was told that it would be looked at first thing Monday Morning.
I do believe, that its to little to late, my wife needs to get to Prince George airport Tuesday she requires Transportation on Monday to do things around town, we live 10 km from down town then she requires transportation to Prince George BC to fly out for her work.
I feel this situation is unacceptable, we should have never been put in this situation. I have never missed a payment and any ford I have purchased, I have been a loyal ford customer for many years paid my bills, never late with a payment and we are treated like we are just another number.
I await your speedy response to our concerns and a solution to with this issue.

I can only be contacted via email at dean.[protected]@gmail.com or my wife can be contacted by phone until Nov 23rd then only via email [protected]@gmail.com
Regards
Dean Weedmark

The folks at dealership were helpful but advised the $27 (assumed plastic) nozzle was not under warranty. The three service folks I spoke with did advise their surprise this part was not under warranty. If the part was $27 to me, assume it is under $5 for Ford.

It appears the design of the nozzle location to clean the front camera, and the requirement to take off bumpers and grille to access the $5 part, is the problem.

The Service folks at the dealer were very helpful and arranged for 'fleet' pricing for this repair. However their comments all centered around their confusion why this approximately $5 part was not covered under warranty.

Spoke to Ford Canada Customer Service and was informed there is nothing they can do. They acknowledged the design of vehicle contributed to the more expensive repair cost. I asked if this could be escalated for review and was informed no - Ford Canada would not reimburse part of the repair costs.

Final question to them was - as this is a design/repair cost issue - why am I as the consumer being responsible for the repair for a poor design? No logical answer was provided

My brakes failed on my 2016 Expedition coming off a freeway 7/20/21. Had it towed to a brake place close by. When asked why not take it to Ford...my safety was no concern to them. I tried to get reimbursed for the master cylinder/brake booster and was told since my VIN number was not on the invoice that they could not do it. Brake Masters even sent the invoice to them and said what was wrong. I have the parts they replaced but no response. I called Rick Smith of the warranty dept several times and he is never available to take my call or return it. I would like a refund and a phone call.

Got my 2016 explorer back today (5 months)
That's right (5 months) at boggus ford mcallen texas to change power train control module on extended warranty on transmission.
What is ford book rate on time to change pcm
That they pay dealer for, can't get part on 2016, covid 19, (5 months). I can't believe ford now finds this except able keep your car (5 months) and get around best you can. No more ford's for me.

In 2020 I brought in my Ford Ranger XLT for a service appointment, the blower was working but I had no ac or heat, it was almost a month without.They stated it was a switch that needed to be replaced. I called them and stated the same thing is happening again. I had a service appointment 10/7/21 9:30 am for the same problem. I had my wife call them at 4:00 pm because neither of us had a call from them. The lady in the service department stated the tech felt it was something else and they would diagnose to see the problem then rip out half my dashboard. I told them to stop and I will come get my truck I work full time and this is my only transportation.

Recall 21S32 is related to an ongoing rear suspension issue (see Recall 20S62) whereby Ford, while acknowledging that the vehicle has been previously inspected and that the required repair parts are not yet available, are asking vehicle owners to bring their vehicle into a Ford dealership for a "second" & "additional interim inspection" prior to the parts becoming available "at the end of Q4 2021".

When attempting to book the Recall specified inspection with a Ford dealership, the dealership refused to see the vehicle claiming that they have no parts to make the necessary repair.

Ford Canada - Customer Service have sided with my local Ford dealership - Georgetown, Ontario based Concept Ford and have gone silent when challenged why they are not supporting / enforcing the Recall.

Hello

I leased a 2020 Ford Ranger XLT in September 2020. The vehicle was great to drive and then I started to have on going problems. The first problem was Ford Pass kept giving me repeated Notifications over the same thing, which was fixed by Courtesy Ford.

The second problem was the engine was jerking, after 3 weeks in the shop Fords replaced the no 1 fuel injector.

Problem 3 is the still going on the travel apps will not down load. Courtsey Ford was unable to fix the travel apps (weather, parking, movies etc) Courtsey Ford advised me that they are waiting on a firmware download to fix the issue the issue

I bought a red Ford Escape in 2013 and I just noticed that the pain in the front of the car around the grill is literally pealing off. This was not a cheap car. I have never had any issues with the car, but this shouldn't be happening. I just want this issue fix, maybe repaint the area.

Evelyn Rivero
231-46th Street Apt. 1
Union City, NJ 07087
[protected]

Referring to a Ford Ranger Reg L11KGB
The warranty ended in July 2021 I notified you of the faults and was told to bring the vehicle in to Ford' Bridgend on the 21st of September The delay was due to Covid The warranty expired in July I notified Ford' of the complaint but they couldn't fit the vehicle in until the first 21st of September due to Covid it was evident what was wrong with the vehicle as part of the air-conditioning pump came off the vehicle also the heat Excelerator sensor was at fault I took it to Ford' and they have charged me £100 for a diagnostic test and now they want to charge me £1200 to do some other repairs to the vehicle over the years I have bought five brand-new cars plus this Ford Ranger and I think it's disgusting the way have I have been treated and I will never ever buy a Ford vehicle again ford' have said that they will pay £400 towards the cost which I think is unfair I will now take my vehicle elsewhere to be repaired

Mr K BROAD

I have a newer model 2017 Ford Escape that is peeling paint on the pillars of the windshield area. Rear bumper. Along the roof line. Rear quarter panels have small peels. Absolutely horrible. Local dealer won't do anything about it! How can you take our money and not help? There are tens of thousands of complaints on peeling paint from Ford! DO SOMETHING PLEASE!

The new "Connected Navigation" system in the 2022 F250 Lariat truck is not worth the cost. You pay an ungodly amount of money for a new 2022 F250 with navigation only to find out it works for 90 days- a free trial (XL-Lariat package). After 90 days you must subscribe to their service at a cost of $80.00 per year.

The Ford Motor Company's marketing department did a great job with the fine/small print and wording to confuse the customer as to what is actually is. They also did a nice job on the lack of information provided as to how the system actually works/costs

I will now just pull out my portable Garmin GPS with free life time traffic and map updates and use it.

The Ford Motor Company has decided to resurrect the portable GPS industry. Garmin and Tom Tom plus other companies must be pretty happy now.

In the past I have purchased three Ford cars, Fusion and two new Fiesta.

When I purchased my last car I took out service contract which I expected to cover problems that may occur.

In August it was flagged up that the oil needed to be changed. I contacted Sandicliffe service department unfortunately there was no one available in the service department but I was assured that I would be contacted to book the car in I emphasised that I was going on holiday on the 6th and would need my car. No one contacted me therefore I booked the car in to a local garage cost £99 pounds.

On my return from holiday I phoned Sandicliffe. Loughborough unfortunately I was put through to a verbally aggressive receptionist.
I was told that I would not be reimbursed and what did expect them to do. I was also offered the option to cancel the contract.
The receptionist was extremely unhelpful as you record telephone conversation for training purposes you will no doubt be able to listen to the conversation.

My vehicle 2017 Ford Edge has been at Farmington Ford in Maine since July 6th 2021. It was diagnosed as needing an engine replacement. The dealership has told me that they do not expect the new engine until November of 2021. In the meantime I have to continue my monthly payments to Ford Motor Credit. Is it indeed a fact that Ford cannot provide an engine so the dealership can do the repair in a reasonable amount of time? Apparently not. The service department tells me that it will only take a couple of days to finish the job once they get the engine. In the meantime I am out a vehicle and to say the least this is the worse customer service I have ever experienced. My vin number is 2FMPK4K97HBC17238. Is it time to move away from Ford products?