Ford
reviews and complaints

Hello, I have a 2012 Ford Focus Titanium. My TCM failed on 5/1/22. My car only has around 82,000 miles on it. I was told by multiple Ford workers that it is not covered under warranty even though it is less than a year past the expiration. I have had a terrible experience with this car and cars in the past that Ford has made. This car has had multiple clutch replacements already and now the TCM needs replaced (costing around $1,000 if they can find one, I was told they are hard to locate.) I am working with Valor Ford in Junction City, KS. They have been very kind, but they agree that there was nothing that I could do to prevent the TCM from going out. The car was made with a faulty TCM.

my 2019 f350 diesel has an engine problem @60000 miles. brought it to the the dealer and it needs a new motor. provided maintenance records and was denied a warranty claim due to lack of maintenance. I live in Colorado the dealer states the oil needed to be changed every 5k for "severe conditions " the service manuel says every 5k-7500k also there is the smart oil life calculator that turns the light on when service is due. These are very contradicting. I changed my oil @7500k or less and fuel filter every other. Ford pro doesn't respond to my emails/phone calss nor does the dealer! I'm seeking legal advice

We bought this Ford model on the premise that the fuel millage would be close to 30 mpg and only slightly less in combined driving city/highway. It's fallen completely short of our expectations in gas millage not even close to what we would expect for a small SUV. All of the competition in this segment does much better in real world MPG figures even with similar power trains. So, these other manufactures are incredibly better at making efficient engines. Or Ford is terrible at making good efficient engines? Read any review on this model and you will find one of the top negatives is the bad fuel millage. So, driving style does not even come into play here. But in the past with other vehicles, I have always managed to meet EPA fuel millage ratings without even trying hard. Did Ford create these MPG numbers out of some broken optimistic formula? As we all know direct injection will only negatively affect the efficiency as it tends to build up carbon on backs of intake valves with only expensive cleaning as a solution. I cannot imagine at 10,000 miles my problem with get better but actually worse.

I have a 2017 Ford Escape and like so many others I also have problems with paint peeling off of left pillar and it is also starting to peel on the right side. The color is white ug. My warranty is out. I brought it to a ford dealership in my home town and they have had problems with this but if you are out of warranty then you would have to pay out of pocket or claim it on your insurance. They also I have to contact ford and send in the paperwork on what needs to be done. I use to like ford but after this I will not buy another one. I only have 46,725 miles on it.

This truck has been in the shop 14 times in 21/2 years for the failure of the turbo. this problem started at about 20k miles and has continued to occur about every 10-to 12k miles. I have included all my receipts from the ford dealer.

I purchased this truck to haul a camper as well as drive to my construction jobs.

I have been asked to leave these jobs because of the intense smoke that occurs when idling my truck.i have attached all my shop receipts and a video. I fear driving this truck any great distance because of its issues. please review the attached. i know other people who have the same truck and have not had any problems such as mine. i smell diesel and oil constantly when driving. and have had issues with headaches when working because i spend a lot of my day in my truck

I purchased my Ford F250 Super Duty in 2011 New and remain as the original owner.

Two times since the vehicle was purchased 06/02/2015 @ 82,593 KM Cost associated $ 738.25 and 04/08/2022 @ 169904 KM cost associated $ 1,167.66 I had to make repairs due to the so called Death Wobble.

To whom it may concern,

This situation involves our 2007 numbered and signed Shelby GT Mustang that we had paid an authorized Ford dealership/ Ford Motor Co. to replace the engine two years ago (August of 2019). This replacement came with a 3-year unlimited mile service parts warranty. The engine defected again on July 16th, 2021 (while still under this warranty and only 5k miles on replaced engine) while we were on vacation in Auburn, Washington. We contacted Ford Motor Co., and they gave us the nearest authorized Ford dealership, Way Scarff Ford in Auburn, WA., that had a service department to take the car to. The car was then delivered to Way Scarff Ford that day and remained there until March 30th, 2022. Over the last eight months, we have corresponded via phone call and text with the dealership regarding the progress of the repairs. Until recently, we had thought that Way Scarff Ford and Ford Motor Co. had finally taken care of this. This belief was after numerous excuses as to why the engine replacement had not occurred, such as limited staff and the engine is on backorder.

Unbeknownst to us, Ford no longer makes this specific engine but had stated to the dealership that they will cover an aftermarket engine to fulfill the contracted warranty from the original replacement. We were told on numerous occasions by Way Scarff Ford; that the engine was in the process of being ordered, the car was "up next," or the engine in the vehicle would be repaired in the "next 45 days." We had also offered to pick up the Shelby on multiple occasions (specifically before winter so we could tow it over the pass). The service department had told us that we would have to start this whole process again if we did. Again, Way Scarff Ford would reassure us that we were "next in line." The last communication (via text, as this was the only way we could get a response) regarding the progress of the repairs was in February of 2022. The parts department at Way Scarff Ford had determined a replacement engine would be soon available and that the engine would be repaired and the car ready for pick-up by mid-March of this year. We called to inquire about the progress on the 3rd week of March, and the new service manager Rob D. stated that they were no longer willing to honor the warranty replacement. We were confused as they had already had the car for eight months, having Way Scarff tell us numerous times that the vehicle was being fixed and eventually that the engine was on order, and it would be ready for us to pick up.

Not once had Way Scarff Ford ever contacted us; we had initiated all

communication, including this conversation in March. When we inquired why the dealership had changed their minds, Rob D. stated Ford Motor Co. reimburses them at a significantly lower rate for warranty repairs than they charge per hour. They were unwilling to accept this lower rate because the labor an engine replacement would require would be extensive. He stated that if they were to complete the replacement of the engine, we would then need to pay the difference between what Ford Motor Co. pays them and what they charge per hour. According to Rob D., this would be around $100 per hour that we would need to accept responsibility for. He then stated that they did not want to take responsibility for the car, so even that wouldn't be an option for us. This decision to not accept the car was eight months after they received it and had it in their possession at their shop. The service Manager Rob D. then stated that we had a day (1) to pick up the car, knowing that we were 300 miles away, or the car would put out on the road as it

Tuesday, April 12, 2022

had been taking up one of their parking spots for way too long. At the end of the conversation, he stated the car had mild mold issues as it had sat outside during the duration it was at the dealership. He then said, "this happens to cars not garaged in the winter on this side of the state." I did not divulge to Rob D. that I spent over 28 years living on the Washington Coast before residing in Spokane, and I know this is inaccurate. I explained again that we reside in Spokane, 300 miles away, and we would need to make arrangements with our business, as well as acquire a trailer as to which he re-stated to us where the car would be if we were not there the following day. We had an attorney conference call with Rob D. that day to discuss this issue and ensure that the car would not be damaged or left out on the road before taking the trip to Auburn. During this discussion, he reiterated to the attorney why they would not be fixing the car (lack of reimbursement from Ford Motor Co.), stating that he did not even consider us customers of Way Scarff Ford, so they had no obligation to us all. He acknowledged that the car sustained mold damage while in their possession but again stated that it was minor and that even if it only

cost $400 to have the car detailed, he (Way Scarff Ford) wasn't willing to pay it because, again, we are not customers of theirs. After negotiating with the attorney, Rob D. agreed to give us until the end of the week to retrieve the car.

The following day, we made the trip to Auburn, WA (On Wednesday, March 30th,2022) after acquiring a trailer from U-Haul. Upon picking up the car, we discovered substantial mold throughout the whole inside of the car, standing water, and other significant damage. The odor inside the car was highly overwhelming (and, per the insurance adjuster, hazardous as well), and the towels that were put on the dash by the dealership to soak up the water, according to Rob D., had been "changed out" weeks before, were so wet we could have rung them out. Again, we had never received a call from anyone at Way Scarff Ford notifying us of the water damage to the car before this conversation the day before. When we arrived, Rob D. refused to speak with us regarding the condition of our car and sent lot attendants out to assist us in getting the car off their lot. We asked multiple times to speak with Rob D. or any other Manager, or frankly, anyone who could help us, and the attendants re-laid that Rob D. had stated if we had an issue to take it up with Ford Motor Co. We immediately removed the car from Way Scarff Ford and delivered it directly to a Ford dealership in our home city of Spokane, never actually taking possession of the car apart from transporting it across the state. We filed a claim with our insurance carrier due to the extent of visible damages and started the process for a comprehensive claim that same day. Our insurance carrier quickly sent an independent adjuster to examine the car on that Friday, April 1st, 2022 (the second day of the car being back in Spokane) due to the potential hazardousness of the mold. That adjuster stated that the damages were so severe, apparently comparable to flood damage, that they see no likely resolution other than totaling the car. This decision, the adjuster stated, could be due to many reasons. 1. The car sustained enough damage in various areas that it would need to go to multiple repair shops, and the timeline for repairs is as far out as a year or more. 2. The availability of replacement parts to bring the car back to pre-damage condition is highly improbable. Many of the parts are unavailable and are no longer made, increasing the wait time to repair the car, and 3. There is a high potential for subsequent damages that are unknown until the car is operational, resulting in further repairs on this claim. We then contacted Ford Motor Co. to discuss the next steps regarding the warranty work. They stated that since the dealership that started the process with our car is no longer fulfilling the warrantied repairs (Way Scarff in Auburn), the process had to be re-started. The work to repair the damages sustained while at Way Scarff Ford would have to

be finished by the other repair shops before the Ford dealership in Spokane would have the authorization to begin the actual replacement of the engine. We asked if the insurance company decided to fix the car, and we inevitably met and passed the 3yr timeframe that the warranty is valid, would the terms be extended, to which they responded "NO." When we asked if we could speak to our assigned customer service representative (we had one assigned the day before), Customer Service told us they would leave a message for her and give us a callback. Since the initiation of our warranty claim back in July of 2021, we have never received a call from Ford Motor Co., They have refused to escalate our situation even though they agree it has taken way too long. We must start over with them every time we call, resulting in the first 45 minutes recapping previous discussions from the days before, and then they always state they will call us back. We have called Way Scarff Ford multiple times and left messages for the dealership owner on the number provided to us by Ford Motor Co. Customer Service, again, with no response.

The damages discovered thus far include the inside of the car covered in mold, including all the seats, carpet, headliner, seatbelts, trunk, etc., which destroyed all leather, hard surfaces, and carpeting. There was water in the vents on the dash, the floorboards, and in the trunk when we picked it up. Way Scarff Ford left their service ticket on the dash; it was yellow, moldy, and dripping with water. Water was in all the electrical components, including the vents, dash components, supercharger gauges, electrical components located under the seats, the door panels and stereo/speakers, and the electric seats rusted in place. The rotors have rust, the emblems have faded, and the Foose wheels have pitted. The car suffered significant water damage. It is also missing substantial components of the engine and the spare tire in the trunk, and other miscellaneous cosmetic items, including broken and "scuffed" paint areas on the front of the car. When we arrived at the dealership, we videotaped the vehicle's condition as we approached, just like we had when we left the vehicle eight months prior. Way Scarff Ford did not care for the car; it was filthy, someone had left the hood unlatched, and the hood pins were lying on the ground. We opened the hood, and the cold air intake was missing, only retrieved AFTER we stated we were not leaving without it. The dealership in Spokane inspected the car and found that the vehicle was missing the sparkplugs and a supercharger component. On April 12th, 2022, we were notified of the final decision by insurance that they have considered the damages to the car a total loss. Due to it being a numbered and signed limited production Shelby GT (#4754 of 5651 total made) with low miles, this car is considered a collector and will be difficult and expensive to replace.

NO ONE is willing to accept responsibility or even apologize for this outrageous situation, and all that Ford Co says is how, unfortunately, this is just a "minor inconvenience." We have now been without the car for almost a year; it has suffered significant damage at the hands of an authorized Ford dealer, which resulted in a total loss. Since the insurance company has decided to total the car, Ford Motor Co. conveniently states that it will no longer fulfill our warranty. They do not put engines in totaled or branded vehicles regardless of the warranty contract. Others we spoke to are just as appalled as we are about this situation. We are astonished at the lack of responsibility and the inability to get assistance from anyone at Ford Motor Co. or Way Scarff Ford. We have trusted Ford to honor their warranty contract with us, and they have failed; we trusted an authorized Ford dealership with one of the cars that we valued, and they have failed. They returned us a total loss vehicle without even an apology. We have lost our investment, time off work, travel, towing, and time we would have spent enjoying this car.

Thankfully, we have spent money on insurance premiums, but at the same time, it sat for almost a year outside of our possession. This ongoing experience has been much more significant than just a "minor inconvenience"; being told that is beyond insulting to us. I refuse to walk away from this situation without Ford Motor Co. and Way Scarff Ford taking responsibility for what has happened to us, and our Shelby, including an apology for the ridiculously unprofessional way Way Scarff treated us throughout this ordeal. Regardless of whether we are "customers" or not, we, and our property, deserve respect. I will be submitting this letter to all social media outlets and news stations in Spokane and Auburn (including surrounding areas). Any departments/agencies with a vested interest in this situation will also hear from me and anyone else who will listen and heed our warning to ensure that this deceitful and egregious behavior does not happen to anyone else. As unbelievable as this sounds, this is our story, and this is how Ford treated one of their "customers." We will never again support a company that severely lacks the minimum standards in customer service and displays such a lack of integrity— shame on you both.

With Regard, Leif Sun

Bought a new 2021 Ford F-150. Waited 8 months for the truck to be built over the chip shortage. Order placed April 2021, received the truck October 2021. When I took delivery noticed that the rear axle and components were rusted. Ford said that is normal. Normal on a brand-new truck? I checked Ford F150 Gen 14 forums and I am not alone. Seems the axles sat in the weather, or the vehicle sat in a field. Nowhere else is the rust present. I was told that Ford will not cover the repairs. this is unacceptable on a new vehicle. I waited 8 months for a new vehicle, and it is rusted. I have been trying to get this resolved, but my dealership said they all are like this. This is bad business

• I purchased a ford Eco Sport at Ford Furry Midrand in 2022. I have been complaining about the sound that was coming from the engine, especially when driving up hill. I complained to the dealer and they took the car for ''fixing''. They said one of the bolt if I remember correctly was broken and the replaced it. The car was returned to me, but the sound was still there, and I informed them.

• I complained again about the same sound, they took the car for fixing and they said that the car wiring was out, and they fixed it. The car was returned to me, but the sound was there, and I informed them.

• When I took the car for service, I told them the car still has the same sound and they said that oh, the gear box mounting must be replaced. This was in August / October 2021.

• In 2022 around end of march, the car started making a loud sound and immediately I took the car to another provider to check and he said, the sound is coming from the gearbox. I called Ford and the said they cannot use other providers diagnostics and they need to do they own.

• I took the car to them to check the car, and they said No it not the gear box but the gearbox mounting. The gearbox mounting was fixed because I wanted to get to the button it the issue.

• The sound was still there, and this time they admitted that the noise is coming from the gearbox and they need 13 000 to replace it.

• For the same sound the car was diagnosed with 3 issues, of which 2 were fixed and the sound was still there and they never went further to investigate what was wrong with the car and this time, the car was covered by the warranty which they sold to me.

• My theory is that they knew the car had gearbox issues and at the point of sale had they mentioned this I would not have bought the car.

• They knew that the car had mounting issue and at the point of sale had they mentioned this, I would have would not have bought the car.

• The car turned 2 years in March 2022, how does a gear box mounting collapse in just 2 years?

• The warranty finished in March 2022 and the dealer has never claimed from the warranty they sold to me and I am expected to Pay 13k to fix the gearbox yet I have been complaining about the car since point of sale and they never got to the button of the issue. They kept saying the issue is this we fixed it and, but the sound was still there. If the mounting was an issue, the dealer was suppose to mention it at the point of sale and fix it but they were ready to get the cash and when I complained they did rush investigation and came up with wrong diagnostic that never resolved the issue that I was resolving.

For a year or more I have been receiving mail from you for a person who does not live at my address and never has to my knowledge so I believe that this is Identity Theft: Jeff Spencer does not live at my address of 985 Jasper Ln, Florence, OR 97439. Despite my many complaints to the Post Office these letters to Jeff Spencer continue to come from you saying "Important Service Information About Your Vehicle" above Jeff Spencer's name are these letters and numbers: "SPDMFM02 WIEXP 012718"

Again I have reported this as identity theft to the FBI and the Postmaster General. Jeff Spencer is not at my address and never has been to my knowledge and I have asked the mail carrier many times to only deliver mail for last name Rose to my condo.

Do not send any more letters to my address for Jeff Spencer has fraudulently used this address.

3/4/2022

Please see attached photo of defective paint.

Paint is bubbling up and peeling around the windshield of my 2018 White Ford Escape. The vehicle has only 21,000 miles on it but the dealer and Ford company claim that it is not covered by the 3 year warranty. The problem is obviously defect in the primer or the paint not adhering to the primer.

vin# 1FMCU0F79JUA46714

When I ordered this vehicle in January of 2021, it was my understanding that all of the software updates would be done over the air while the vehicle was at home connected to Wi-Fi. The blue cruise update was supposed to of happened by third quarter of 2021 over the air, that has long since passed. Then I communicated with ford on their chat site. The person I chatted with said the update would be installed by the end of first quarter 2022 over the air, that has passed. I communicated with ford on the chat site 4/1/22, now they tell me the vehicle has to go to a ford dealer for the update.

My complaint is concerning the terrible transmission problems with this Ford Focus Hatchback 2013. The mileage is only 130 000 KM, the transmission has already been changed once in 08-2019, and needs to be done again. Now the dealer informs me that the new parts are not available and not worth fixing because it will just happen again. Now I'm stuck with a car only 9 years old that is good for scrap. They will give me only 1200$ for it, which means I'm losing at least $ 7 K in resale or trade-in value. The service and attitude of the Ford Motor Co. during this issue has totally diminished my confidence in your Company. You could change my mind by offering me some compensation for my loss and aggravation. I have always supported domestic automobiles, especially Fords, but this experience is changing my mind.

Hi, I took my car to Ford in February for repairs, the service adviser (Charlotte) used my service book to claim for the warranty. The car was fixed and I fetched the car on the 11th. Yesterday, 17th of march, I took my car in for service only to find out that my service book is missing. I never touched my service book ever since and the only explanation of why it is missing is because it was never put back in my car. I asked the consultants to look for it but they kept saying they will get back to me. I contacted them over and over again with yet they showed no interest in the matter. So my car was still at Park Ford at the time awaiting service since 7H00AM. At around 15:00, the agreed time that I was supposed to fetch my car, I contacted the service Adviser and she told me she will ask for the quotation. Around 15:12 she contacted me back only to give me the quotation which had many items that needed to be serviced and she insisted that they will do it fast. I refused and went to fetch my car. I arrived at Park Ford around 15:25 and to my surprise, the car was clean, inside and out. I was shocked that how come the washed my car before they service it? Were they even gonna service my car or were they just waiting for my to give them a go ahead so they can print a piece of paper claiming that my car was serviced? I mean you cannot was a car in just under 15 minutes and get it readily parked. I am very very disappointed at Ford, and I think this is the reason why I was experiencing problems with my car before. It was never being serviced properly. This whole experience makes me want to sell the car and stay far far away from Ford.

Right now all I need is my service book and nothing else.

I visit Paarl Novel Ford on 04/03/2022

They order a part that i cancel the same day. The guy at the parts explain to me that he needs my bank statement so that they can refund my money back into my accuont. I send the statement to his phone on whatsapp. He stated my mony will be in my bank account in two working days. Since this was on a Friday i think the money will reflect on the Wednesday 09/03/2022. That week pass and no money. I call them on Monday 14/03/2022 and they have a lot of excuses. The guy that was supposed to sign off the payment Neil were in Johannesburg. He said to me he signed and the money will be in at Wednesday 16/03/2022. I am still waiting.

That is bad service. Two weeks to refund my money.

Last year we noticed the paint peeling off our blue 2017 Ford Escape (not even paid for yet) around the windshield. Took it to Ford; denied any responsibility; warranty expired; offered to paint for $1600. Metal showing. Clearly it is a product defect. Worse now; peeling in more areas around the windshield. Count us in if there is a class action lawsuit. Will never buy another Ford. Will not do any business with the dealer to whom we had gone for service after purchasing the vehicle.

I am extremely frustrated in dealing with a repair issue on my 2015 Ford F-350

(VIN#1FT8W3B68FEB41284). It wouldn't start last summer and it was towed to my local mechanic who advised the problem was in the proprietary computer

box and they could not touch/fix that and that I would have to take it to a dealer. They did bypass the magic box which allowed me to "hot wire" the vehicle which worked for a couple of months, then it ceased to start even with that method. It had to be towed to my local dealer (Price Ford in Port Angeles WA [protected]) where it has been for the last 5 1/2 months. Reportedly a new part was shipped about 4 months ago but when evaluated/installed it didn't work and that batch of parts was reportedly "defective". We have been waiting for a new replacement part since then. I was told about 7 weeks ago that a new batch of replacement parts was in a warehouse in Texas waiting to be shipped. About 5 weeks ago I was told that the warehouse was about to ship approx. 120-150 of these units and that about 58 of these were spoken for (including mine). Since then, my dealer has reported they have been billed for the part but they had no idea if/when it would arrive. Nobody seems to know where this batch of new parts is or when they might arrive. I called the

Ford Motor company complaint line today [protected]) and spoke with

a representative who was sympathetic. She took my information and while I was on the line called Price Ford. She returned to talk with me but could give me no new information about the location of my part or if/when it might arrive.

I asked whether she could connect me to or give me information as to who to contact to try and further my inquiry as to where my part might be and when it would arrive, and she could give me no other contact information to get my question answered. I am just trying to get more definitive information about getting my vehicle back to me in working condition. To add insult to injury, while parked on the lot at Price Ford, someone stole my catalytic converter!

This part was ordered and received at a cost to my insurance of over 1000$. I have asked them to just hold this part and not install it until I can take

possession of my vehicle to avoid a repeat theft. I have been a loyal Ford customer for over 30 yrs in which time I have purchased 4 Ford vehicles and have been happy with their performance, but if this current issue can not be resolved in a timely manner, I will never purchase another Ford product in the future!

We purchased a two door F150 for our son to drive to collage. It has around 32000 miles on it and is 27 months old. It is still under warranty.

I took the truck to Wray Ford in Bossier City, La on February 25, 2022, because the skid plate under the engine is torn. It is made of felt. Why anyone would put a felt skid plate on a truck (much less a 4-wheel drive truck) is beyond belief.

The service manager, Austin, said it is not covered under the warranty because it can tear from driving the vehicle. The service tech told me there had been several other trucks brought in with the same issue, but they do not write them up. They just tell the customer they are not covered.

I called customer service at Ford Corporate and spoke with Star Henry on Friday, February 25, 2022 at 12:44 PM. She called Austin at Wray Ford to ask about the issue. Star Henry said she was told by Austin that they do not warranty the felt skid plate because it can tear from driving. Ms. Henry said if the dealer said it is not covered, then it is not. She said if something is covered or not is up to the service manager.

The service tech at Ford also told me that if we remove the felt skid plate that the engine warranty will be voided. So, now I have a defective part that has failed and is necessary for the engine to have a warranty. How is this not covered by the warranty if it is necessary and tears by driving the truck. We purchased the truck to drive.

Why is there not something in writing that tells everyone what is covered by an bumper to bumper warranty? I asked if there was someone else I could speak with about this matter. Ms. Henry said no, that she has the final say in the matter.

Really? Star Henry is the final word on anything she discusses?

The felt skid plate under the F150 should be a recall item and everyone should be provided with a metal skid plate (covered by Ford).

It really do not like complaining, it takes time out of my day, but after receiving bad service the second time around, it is not just a once off mistake it is a badly run business.

In November 2018 my car broke down and it was towed to Ford Tygervalley, they could not help me or look at my car until the January 2019. This not really being the problem, the problem is that when I called the lines were busy, no one got back to me and when I EVENTUALLY got hold of someone they told me that news, ok fine, towed my car elsewhere and got it fixed.

Saturday my car broke down, towed my car to Ford Tygervalley again, where did it start going sour, called Ford after 8am, the reception lady, who clearly does not like her job or talking to people, kept putting me through to the service department with no answer from their side, after the 3rd attempt she asked me to call back after 9am due to vehicles being booked in.

I informed her that it is quite urgent, my car is being towed there and I just want to inform someone, once again being told sorry call back after 9am, a I really do not care attitude and do not make your problem mine.

After my car was dropped off and booked in by the person who towed it there because I could still not get hold of someone, I left it thinking someone would call me back.

I called after 12, service phone just ringing, called after 14h00, eventually got hold of someone who could assist, and was told they can only look at my car in 2 weeks time, on the 14th of March, if the situation was treated with better customer service it would not have been so upsetting to have have to wait 2 weeks for my car just to be looked at, but at this point I have no words.

Once again having my car towed elsewhere at extra cost, if someone could have informed me of the long wait, when I called the morning - more than 3 times, I would have towed it elsewhere from the beginning.

Another thing if you are transferring someone don't just say hold and dial another number, tell them where they are being transferred to instead of just trying to get rid of them as soon as possible, the phone call was cut off 4 times because of all the transfers.

When you buy a car you buy the after service as well and to be honest as soon as my car is fixed I am selling it, the absolute horrible, I don't care attitude is of putting, when your car breaks down it is stressful, when you deal with bad, I don't car service it get worse.

We are a ford family, my dad, my husband, my sister and I, my mom was looking at buying the new Ford EcoSport and now none of us will ever buy Ford again!