Ford reviews and complaints 1
View all 2286 complaintsFord - Endless backordered tcm for 2012 focus
I brought my 2012 Ford Focus in to the dealer on 09/21/21, was told the next day that is was my TCM and that it was under a recall and would be repaired.
After calling them 2 days later to find out the status, was told it was on back order with no ETA. They didn't call me... I called them.
Tried numerous times to call the service dept, either the call went straight to voicemail (with NO response) or the call got disconnected before I could talk to someone. I did manage to talk to a parts supervisor and was told no ETA no loaner, no help with a rental! It has now been 9 weeks with no end in sight.
I cannot afford to call an Uber, or rely on rides constantly, and with days getting shorter I cannot walk places in the dark. What I need is for Ford to help out with a rental or a loaner temporarily (even if it's just a few days here and there) for this inconvenience it is causing, I may not have a car until 2022!
Desired outcome: Compensation in the form of a temporary loaner or rental car
Latest Ford Reviews
Yep. It's another Electric Blue 2017 Ford Escape with peeling paint Recall On: 2020 Ford Explorer Requesting help of some kind, please Service lead frame replacement and out of warrenty by two weeksGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!