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Food Lion Complaints 212

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12:24 pm EST

Food Lion Will not wait on consumers

I was in Food Lion and purchased my groceries and got a call from my wife to pick up Tahini Sauce. I asked the clerk and was told he wasn't from here. The clerk in the check out lane next to him the told him to ask the manager and with a cringe he did. The lady behind me stated (people just don't serve the public like they use too). He came back and said Isle 3. I left my groceries and went to look. No Tahini sauce. So I went back and ask someone up front in the managers office. They called for the manager. 20 minute had past and I needed to put my groceries up. The manager walked right by me I stopped him and asked him where could I find Tahini sauce he said he didn't have time and opened up another Isle. I stood in front of him and told him (you have very poor service here and I just got blown off by three people not wanting to help me and I have groceries to get home)you know it didn't even register to him.

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robert william walker,jr
Burlington, US
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Feb 27, 2013 11:50 am EST
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for at least 1 month, maybe more the store brand canned biscuits will not rise and the use by date is good.

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Ann Pittman
Stem, US
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Jan 06, 2013 12:53 pm EST

I want to comment on there steaks every cut from. ribeye on down, the are so tough you cant chew them, thats a shame for the price you pay for them.

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1:24 pm EST

Food Lion stay away

I am tired of my bags bursting before I can get them into the house from my car. I have lost 2 bottles of apple juice in the last 2 weeks. I am part of the unemployed due to lay offs, so every penny I spend with you counts. When I pick up a bag by the handle, I expect it to be strong enough to hold what the bagger has put into it.

Walmart double bags bottles of liquid. Follow their lead or lose customers. Why are your bags so week? Cutting cost?

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3:24 am EST
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Food Lion store manager steve whitley

tonight i went into the foodlion close to me to purchase some toilet paper soap and i was also looking for a cheap hair brush so i pick up and a brush and realize that the brush was to much and sat the brush back down. after paying for my toilet paper the manager steve Whitley came behind questioning me about a brush that i had pick up. so i asked him do you think all black people that come into this store steal. he was being and ### .so i asked if i could get coropate number he didn't wanna give it to me after i got loud then they had a number. so i got the number and left the store forgetting to get the name of the store manager name so i go back in to get it. he was standing there telling one of his worker that she can't get mad ###S come in here and steal all the time so i ask his employee what was that i heard him say she didn't wanna repeat what he had said . but i am not noone ### i work 2 jobs and recieve fs and child surport so what is there in foodlion that i need to steal. and as of tomorrow I will be talking to my lawyer for a lawsuit I WILL NEVER SHOP AT FOODLION ON WEST COOKSEY ST IN THOMASVILLE EVER AGAIN after what happen to me tonight

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mommy2three
temple, US
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Dec 03, 2010 4:35 am EST

your complaint just really pisses me off

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12:27 am EST
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Food Lion Worthless customer service

I have called there customer no service twice concerning isles being so crowded with product that it is very hard to operate electric cart. I have made it clear there is no desire to be compensated in any way the only fix I seek is to have isles clearly passable there are areas of the store a person with mobility issues can not even thinking about going. On my last visit there was a large display blocking entry to one side of store I was told GM ordered blocking area due to shoplifting. It is great having lots of product yet can not spend money if you can not get to products,

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11:06 pm EDT
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Food Lion Totally not sanitary in the meat department

I shopped at food lion today and never seen a mess like this. I bought several items including meats and upon my arival home found that the chickenbrust had water in the package, the porkloin was slimy. I tried to call the store with no avail. Called the coorp. Office and then the health department. Well, I will see what comes out of this. But this is a health issue and how many people buy this stuff and are not aware of this? I really hope prince george health depmt. Will check into this nasty situation. I also rang the bell at the meat counter becouse the chicken on sale was not out. Well, I guess the meat person was out to. He or she never came to the front of the counter

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Update by evi
Nov 23, 2010 3:26 am EST

for one, i am not a [censored]. for two, you eat the stuff and feed it to your family. see if they like it or have to go to the er after. thank you so much for your input. it was quite amusing. evi irving MD

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KixStar
Your mom, US
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Nov 23, 2010 11:44 am EST

LoL... she put an "MD" after her name. Yeah right. You can barely type out a legible sentence, and were unaware that the "water" in a package of chicken is in fact, chicken blood.

Go back to school, "Dr" Evi.

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lostn1979
US
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Aug 04, 2010 8:39 pm EDT

You are a total [censored]. The "water" is chicken blood. Why not take the poor quality product back to the store. If it's off quality, I'm sure the store would refund your money. Plus, the pork tenderloins are prepackaged by an outside company and not processed at the store.

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KixStar
Your mom, US
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Jul 10, 2010 12:51 pm EDT

I don't know about the pork loin, but every package of chicken breasts I've ever purchased had liquid in it. If it was frozen, it's mostly water, but it's also chicken blood. It's probably nothing to worry about.

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2:07 pm EST
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The customer service is so poor I went to get a money order and it took over five minutes for someone to help me. The worker by the name Amiee walked pass me like she did not see me and went in the office and closed the door I have never in my life been so upset with a store in my life and the lines for the shoppers where very long with only two cashier...

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8:11 am EST
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Food Lion Old food

Food Lion is not a great grocery store. They sell old food and old tobacco. Once my dad bought a box of sausage biscuits there and they had mold on them.

Yesterday I bought a can of Copenhagen snuff there. I didn't pay attention to the date on the bottom. It was made seven months ago in May. When I opened it, it was ruined.

Food Lion used to be cheap but now their prices are higher. We go to Wal-mart now to get groceries. Wal-mart doesn't sell old food. If you shop at Food Lion, you may want to consider shopping somewhere else.

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Vincent Boirg
MT
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Jan 15, 2010 4:21 am EST

Pkease advise what action can I take if any

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Vincent Boirg
MT
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Jan 15, 2010 4:19 am EST

Sir/Madam
in the last two occasions that we purchased Lion TEA the ones that contain 250 bags in both occasions we found in one Packet there were 19 bags that were empty and in the other one there were 22 bags that were empty. The bags as such were in the packet but they were empty as they were not sealed properly so the tea was loose in the main packet.
We find this to be veru unusual as we have been purchasing Lion tea for many many years. Can you please advise.
Yours
Vincent Borg

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2:40 pm EST
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Food Lion Very trashy place

I have lived on Deal Island Road in Princess Anne, MD since May of 2009, and I have just gotta make a comment about the Food Lion Grocery store that is in this town. This Food Lion has to be the WORST Food Lion I have ever shopped in... It's not the store or the products on the shelves... it's the employees(besides the mice running behind the stuff on the shelves) The employees are just simply rude and have no customer service skills. OK, don't get me wrong, I'm in a grocery store, I don't expect much when I cash out, but at least the cashier could speak or make eye contact.. say "hello" or something.. I swear I was in the store today, I went in to get a money order. I walked in and went straight to the Customer Service counter. There was a guy on the outside of the counter looking at some paper work laid out on the counter, and a girl behind the counter looking at the paper work as well. It was obvious to me that the two of them were working on some type of inventory/numbers..etc. So, being the polite person that I try to be.. I step up to the counter and the guy turns and looks at me and gives me this "look" you know "that" look that says "who the *** are you" well, I shrug it off, and I stand there and look twords the girl behind the counter... I know she sees me there as she communicates back and forth with the dude on my side of the counter... they continue to call off numbers or what-have-you to one another as she enters information into the computer. She looks up and down, back up and back down.. by now it's way more than obvious that she knows I am there... but I still stand there. I step to the right of the dude on my side of the counter, then I step back and step to the left... finally the girl says..."Are you waiting for something... a money order or something?" I'm gonna stop there on this story, let me just say I ended up walking out.. I mean I know that by this visit, they only lost a few cents for the purchase of the money order, but this last visit was my very last. The time I was in there before this time was a few weeks ago (since I avoid shopping in there at all costs) I was buying items to make Chili. OMGosh the cashier was a real winner... She does not look at me once as she scans the items I'm about to purchase. I said "how are you doing" from the get-go and I swear she grunted something... scanned my items with this attitude.. kinda snatching my items as she scanned them, and as she finished scanning them, she reached down under the register or in her pocket and put something in her mouth and mumble the words "MVP?" had I not made out the words MVP, I would have never known what she muttered.. and of course as I grab my bags to leave I say "thank you" and she does not even acknowledge me, just looks down and scans the next customers items... I won't bother mentioning the other rude ignorant experiences I've had in this Food Lion, but after today..I've had enough. I know that this is Princess Anne and well... need I say more? I live way down on Deal Island road, way back in the woods, for now on I will drive that extra 10 miles to Salisbury, even if it is for can of tomatoes or a head of lettuce. Princess Anne Food Lion, Your employees are bad for business! not kind not friendly, not plesent and have made me and my roomate very uncomfortable and we advise all of our family members not to shop there. Very trashy place

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5:17 pm EST
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Food Lion Shoplifters welcome

All shoplifters in Durham know it is alright to shoplift at Foodlion on Sherron rd.Theft has become a big problem in the Oak Grove neighborhood because Foodlion is allowing shoplifters to leave the store with carts full of meat, beer, wine and groceries Manager Scotty was heard telling his associate that she would be fired if she approached another shoplifter leaving the store with a cart full of groceries just let them go.Foodlion is bringing crime to our neighborhood.You can sit in the parking lot and see people running out the door with carts full of unbagged groceries.People will aproach you in the parking lots at nearby quick marts selling Foodlion meat for half price or less.The theft has gotten so out of hand at Sherron Rd. Durham Foodlion I don't feel safe shopping there any more.I think Wallmart has better prices because they practice theft prevention.

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7:34 pm EDT
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Food Lion Do I really even work there

I am 16 years old and was eager to get my first job. I applied to ffodlion and that same day i got called to come in for an interview. The next day i went in for the interview and was hired on the spot, I was told i woould be called in to get my paper work filled out and my training hours worked out. So a whole week passed vy and a haddent gotten a call and I called. Everytime I called theough either no one was in or i was asked to call back. When I finally did get some one it wasnt even the person who hired me and i talked to her about coming buying my own uniform, she said once OI had my uniform to call back. so five days later when I did get my uniform and called back she said shell call to get me into work and get me in the system and put my hours in. after that call another week passed by and i had to call back my self, this time the woman that hired me answered and said that she hasnt even known that I have been spaeking with the other woman, and that there was some "MISCOMUNICATION", and that the woman that i was talking to didnt know that i was hired. Once this was all solved after A whole month in a half, and half of a summer is gone. I came in on the first day raedy to work and in my uniform, but i only stayed there for no longer than 30 minutes. In which I got my hours, which was only every other day and was 14 hours for 7 days. The first cople of days I was sent home early, and barley had any training by then. And all of the dropping me off thinking i woulnt have to be pick up for another 5 hours but having to turn right back aroungd is a killer on gas. This is still currently happening to me school starts on Augsut 18th and it isJuly 17th and I am just now REALLY starting to work there.

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1:02 am EDT
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Food Lion Improper handling of suspected shoplifting

My friend and I use power chairs and frequently go grocery shopping together. Oftentimes my friend does so by himself, while I often send my nurses to do so for me.

On April 22, 2009, my friend was shopping at Food Lion. According to reports from employees at the store and from my friend, employees did not follow standard procedures when they suspected him of shoplifting. An employee, not the Store Manager, shouted, "Where is the London Broil, I saw you take it, " in front of everybody at the front of the store. Employees tried capturing my friend by locking the electric doors, and then by following him into the neighborhood. They finally called the Sheriff's Office, whose deputy tracked my friend and ordered him to return to the store in his power chair. It is unclear to me if the shoplifting ever really occurred, as no charges were filed. But they barred my friend from the store. Because of the reckless behavior of the employees of the store, it became a spectacle with many employees involved: only one deputy responded to the scene.

Since then, my friend starting shopping at the other supermarket, Piggly-Wiggly, about a mile south of the Food Lion. He reported to me that ever since the Food Lion incident, every time he goes to Piggly Wiggly, employees at that store began to follow him closely, stopping anything they were doing at the time and being obtrusive about it.

Today, May 15, 2009, I was at Piggly-Wiggly in Lugoff. An employee (female from Produce) there was looking at me with a snarled face and distaste, but I ignored it. I was waiting on my friend to arrive so we could eat at a nearby restaurant. When he did arrive he decided to do some shopping. The same female employee began to follow him. We were discussing what he wanted to shop for, when the employee stated, "scan around, but you ain't going to steal anything this time!" My friend immediately called 911, stating that he has been accused of stealing. No theft was ever reported from that store, nor any incident involving such. A parade of employess from Piggly Wiggly followed -- at least ten employees -- while the Manager, who was paged, invited all of us to talk. But the deputy arrived and this couldn't happen. The Manager has now barred my friend, not me, however, from entering his store.

It is obvious that Food Lion has not handled its case of suspected shoplifting properly and that employees from that store have given information to Piggly-Wiggly that my friend is a shoplifter-- this even though no charges were brought against him. It illustrates the reckless and improper handling of any suspected shoplifting cases.

Based on the foregoing I submit this complaint against Piggly-Wiggly and Food Lion, both of Lugoff, SC. I have some loss-prevention/asset protection experience at three Department Stores and one grocery store. This certainly is not the way shoplifting cases are handled. I suggest that those reading this article avoid shopping at those stores as much as possible.

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Update by Mobilmedic
Feb 19, 2014 10:09 pm EST

Here's the big PROBLEM with this: as far as the store is concerned, you are committing fraud against the incapacitated individual, and they have finally realized this. And you've been doing this for years, which adds to the problem. I know you probably had legitimate intentions in cashing this man's checks, but you didn't have any authority or permission (as far as they know) to cash these checks. And it's a wonder you hadn't been arrested for this!

Here's the big SOLUTION to this: you and this incapacitated individual need to go before a lawyer and have a power of attorney prepared and executed, which will enable you to act on behalf of this man for making any financial or other decisions. Then you can go back to the store and this matter should correct itself.

Update by Mobilmedic
Jan 28, 2011 8:54 pm EST

The Piggly-Wiggly portion of this incident is NOT a shoplifting case. In reponse to your rude comment, gesserfan, it was a prejudicial case! Besides: now the Piggly-Wiggly store is CLOSED! What goes around comes around, and somehow, if it hasn't happened already, your masty comment is going to come back and haunt you!

Update by Mobilmedic
May 02, 2010 10:53 pm EDT

If your son DOESN'T have the video please describe to me the person, the chair, the van, and details of what he saw happen.

Update by Mobilmedic
Apr 27, 2010 9:26 pm EDT

My friend has salt & pepper hair, does go down US1 in his chair somtimes, but doesn't drive a big van. So you may not be describing the same person. If your son has a video I'd like to see it. Please e-mail it to: reynaldo@usa.net.

Update by Mobilmedic
Apr 27, 2010 9:21 pm EDT

By the way, I have already protected myself: I don't live in the area any more. I also don't shop with him at any time or store, whether in your town, let alone my town.

Update by Mobilmedic
Apr 27, 2010 8:25 pm EDT

The issue of whether he stole that day is not the issue: it's how the case was handled: UNPROFESSIONALLY. As mentioned, there are procedures by which a store must handle shoplifting cases. As for you, whoever is calling my friend a theif: IT'S NOT UP TO YOU TO decide who is a theif: IT'S UP TO A JUDGE, that's what court is for.

To the person mentioning about the Camden incident: please describe the power chair. Yes, my friend does go down US 1 in his chair, but he doesn't drive a big van: he has a minivan which is now disabled. Please e-mail me reynaldo@usa.net, and if possible upload to me the video you are mentioning about.

Your son should have reported it to management, and even showed him the video. There would have been no scene caused.

As I mentioned, I am not saying that I don't think my friend stole: I wasn't there when the incident occured. And my complaint was both against Food Lion and Piggly Wiggly in Lugoff. I just think that the case shouldn't have been handled by a cavalry of over ten employees, or otherwise unprofessionally.

Update by Mobilmedic
Feb 06, 2010 8:53 pm EST

Here is the woman in the complaint. She is the one who started the whole fiasco. This picture was taken as she was waiting at the pharmacy, perhaps for her antipsychotic medication.

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Update by Mobilmedic
Dec 10, 2009 11:35 pm EST

Okay, I might be able to safely factor out the Food Lion portion of this matter: perhaps no Piggly-Wiggly employee knew ever about the Food Lion incident prior to May 15, 2009 (The Food Lion incident occurred on April 22, 2009). Okay, let's say, perhaps the employee in question saw my friend trying to steal something in the past but couldn't catch him (this is the only other scenario I can think of that could have triggered the Piggly-Wiggly incident).

The truth is that the incident at Piggly-Wiggly, as described, DID OCCUR, and I personally witnessed it. It occurred at 5:23 PM on May 15, 2009, the day after this writer's 45th Birthday. The produce lady, one as described as having blonde/strawberry hair, no eyebrows, about 5 foot 8, wearing a green apron that is typically worn by produce employees (others wear maroon or black aprons), caused a scene at the store, which triggered the aggrieved man to call the Kershaw County Sheriff's Office (via 911).

Gerald Munn did no wrongdoing in this incident, and as far as I'm concerned, is a good man. I do not question his integrity and qualifications as a grocery store manager, and he did the best he could given the situation, although it's unclear what action he took against the employee mentioned, if anything: she should have had some disciplinary action taken against her. But I suspect that none was taken given probable familial status between the two (probability based on behavior). He didn't ban me from the store, for I did nothing wrong, except try to smoothen things out. I haven't entered the store ever since the incident, and I probably will never do so inasmuch as I don't live in the Lugoff area anymore.

But since I started this blog I will always keep an eye on it and respond to everyone's comments. It's nice to know that my initial complaint hasn't really gone unnoticed and unheard. The complaint is unresolvable in that it occurred and cannot be retracted unless I am assured that steps have been taken to avoid this type of incident in the future. The employees need proper training on handling suspected shoplifting cases. And the behavior of the employee mentioned are consistent of bipolar disorder and/or substance addiction, for which she needs proper treatment. One reason I left the areea is because it seems to be a haven for persons with such severe mental illnesses.

Update by Mobilmedic
Nov 06, 2009 12:05 am EST

The behavior of the employees of the Lugoff Piggly Wiggly are questionable to say the least, and I personally saw the whole incident, as I was there. Your bias as a current employee doesn't have a place here in this blog, as you apparantly don't know what went on. And I never questioned the integrity of Gerald Munn, the Store Manager: I agree he is a good man, though his religion is not apropos to this matter: I find it hypocritical to mention a religion as an index for one's moral character. A Christian is no different than an atheist or Jew.

Update by Mobilmedic
May 26, 2009 10:16 pm EDT

By the way, here are a couple of main pointers:

As mentioned, the SAME employee who saw a person take and conceal an item (or items) of merchandise must observe the entire event, from start to finish. The employee (witness) may not delegate another employee to watch the subject because that employee's (non-witness) statement is then considered hearsay. The Manager should be notified quickly, and can be notified by another employee while the witness employee is still observing the subject, whom this employee should watch constantly but stealthily.

Video surveillance should not be depended on as the sole source of evidence. A live employee must be watching the event entirely, corroborated by the video evidence.

Update by Mobilmedic
May 26, 2009 10:02 pm EDT

Actually there is a law stating that all elements of the crime must be present in order to prosecute: the three elements I mentioned.

Update by Mobilmedic
May 26, 2009 9:20 pm EDT

I agree, and I already posted about that, James

Update by Mobilmedic
May 26, 2009 7:07 pm EDT

Yes, but why do companies make this policy? TO AVOID LAWSUITS.

Update by Mobilmedic
May 26, 2009 6:27 pm EDT

I worked for about four years in three different department stores and a grocery chain as a loss prevention specialist.

Never should a subject be approached by anyone other than the Store Manager on Duty, Loss Prevention Officer, or Security Officer if a store has one.

When a subject is about to leave the store without paying for the merchandise, the Store Manager should calmly approach the subject and ask him to come with him to the office. If the subject refuses the Manager can direct someone to call police, and then follow the subject until Police take over. If the subject leaves in a car the license number, color, make, and model of vehicle should be copied down. Never should a cavalry of store employees be involved.

If the subject has not been arrested he may be banned from the store at Manager's option, but not embarassed in front of other people, nor other stores be notified of such event.

Looks can be deceiving, and it could appear that someone is shoplifting but it isn't. Three basic elements of the crime must occur for a solid case:

1. The subject was seen hiding merchandise on his person or anywhere he can conceal the merchandise. If this happens it can automatically be inferred that the person is attempting to steal an item from the store.

2. The same employee must be obeserving the entire event. If the subject decides to return the merchandise before leaving or trying to leave the store then the shoplifting did not occur.

3. The subject must be trying to leave the store without paying for the merchandise. This occurs after the subject leaves the cash register if he is paying for other items in the store. If the subject reveals the hidden item to place it on the cash register's moving belt, or is otherwise queueing the item to be paid for, and pays for it, then NO shoplifting (at least not that item) occurred.

Okay, maybe it was on the mind of the shoplifter to steal an item (or some items), but if at least one of the three elements is missing, the STORE HAS NO CASE! However, the Manager has the option to ban the subject from entering the store.

To answer your question, rwj19731, the subject should be confronted right after he passes the cash registers, whether he paid for other items or not, and BEFORE he actually leaves through the doors.

Update by Mobilmedic
May 16, 2009 12:07 pm EDT

First of all, dialing 911 was the most prudent choice this man could make, given not only the accusation (which of course is not grounds for 911-dialing), but for the bombardment by several other employees. There is a law that says one may not be accused of shoplifting and there are civil remedies for customers being mistreated by store employees.

Update by Mobilmedic
May 16, 2009 1:16 am EDT

By the way, I don't condone shoplifting in any way, or by anyone, regardless of my relationship with the actual, potential, or suspected shoplifter, so the issue is not whether this person actually committed the crime. He was not arrested or charged with the offense. If the store had enough evidence, believe me: they would have prosecuted!

Resolved

Everything is moot, now: my friend has died. He died March 14, 2012, of complications related to his size (he was malignantly obese). And the Piggly-Wiggly in question is closed.

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Joyce Steele
Charlotte, US
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Mar 02, 2015 4:20 am EST
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I purchased a variety pack of pudding and the pudding was hard when I opened it.
I could not take it back because I did not have my receipt.

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edward hudson
US
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Oct 01, 2012 5:58 pm EDT
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I live in Evergreen Alabama where the piggly wiggly is the only grocery store, My family and have been using it for years. My wife and I manage a retirement complex of 50 apartments. All our residents use it to. We have a man that lives here that is legally blind I have been cashing his socail security check for years and also buying his groceries, I was denyed this morning at the store by the manager even though I had been cashing it for years at that store. This man is legally blind and can not walk very good this is why I have been cashing his check. I tried to explain that to the manager it did not matter to him he wanted me to go get the man and bring him back to get his check cashed even though this man can not see and does not walk very good. I again tried to explain that to the manager and it did not matter. I do not know what was different this morning. Like I said I have been doing this same thing for years. Ithen left his groceries that I had got for this man on the counter and left the store. I told my wife we would start driving 30 miles to go grocery shopping from now. They don t seem to appreciate our business. Thank you very much.

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HPTS
Simpsonville, US
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Apr 21, 2010 6:16 pm EDT

BEWARE! YOU ARE KNOWN FOR THE COMPANY YOU KEEP! YOUR FRIEND IS A THIEF! AND OF COURSE OTHER EMPLOYEES ARE GOING TO BE TOLD WE HAVE A THIEF IN THE STORE. THAT WAY WE HAVE AS MANY AS POSSIBLE KNOWING THE ONES THAT ARE DISHONEST. HE DIDN'T GO TO JAIL WHEN HE STOLE THE LONDON BROIL BECAUSE THEY DIDN'T WANT TO CALL AN AMBULANCE TO TRANSPORT HIM, THEREFORE HE WAS PUT ON A TRESPASS NOTICE. HE'S A THIEF, SIMPLE AS THAT! HE SHOULD HAVE BEEN LOCKED UP FOR RUNNING INTO ONE OF THE EMPLOYEES WHILE HE WAS WHEELING AWAY! PEOPLE DON'T REALIZE WHEN OTHERS STEAL THAT MAKES PRICES GO UP FOR THE HONEST FOLKS ! INVENTORIES ARE HIGH AND JOBS ARE PUT ON THE LINE! TIMES ARE HARD BUT LYING AND STEALING ISN'T THE WAY! IF YOU NEED ASSISTANCE GO TO THE PROPER PLACE AND ASK FOR IT! THE TRASH DUMPSTERS AREN'T THE PROPER PLACE EITHER! THIS GUY DIGS IN DUMPSTERS PROBABLY EVERY DAY! INSTEAD OF CRYING ABOUT HIM BEING CAUGHT STEALING YOU SHOULD BE TRYING TO GET HIM SOME ASSISTANCE!

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lulamae
Lugoff, US
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Apr 14, 2010 9:48 am EDT

Oh the only reason I posted on here was because I google Food Lion Lugoff and this came up so it just reminded me of what my son saw at Walmart in Camden.

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lulamae
Lugoff, US
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Apr 14, 2010 9:37 am EDT

Is this the dark headed man that rides down Hwy 1 sometimes in a electric wheel chair and sometimes drives a big van? If so my son was in Walmart one evening and he is a teenager and with his phone he video tape this gentleman trying to shoplift. I saw the video and I ask my son why didnt he tell mangement and he said I didnt want to make a scene. So I wouldnt put the blame on these gro. store if he is stealing because in the long run you and I will be paying for what he steals!

folk_lore
folk_lore
Shippensburg, US
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Feb 12, 2010 8:08 pm EST

i didn't read all the replies after the initial post, but really? 10 employees (at least) followed this dude around? come on...

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DEFENSIVE CLERK
Lugoff, US
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Nov 04, 2009 10:42 pm EST

I AM CURRENTLY AN EMPLOYEE OF PIGGLY WIGGLY OF LUGOFF AND I HAVE SEEN JUST HOW THEY HANDLE SUSPECTED THIEVES AND WE DO NOT CONFRONT A SUSPECTED SHOPLIFTER IN FRONT OF PEOPLE AND WE WATCH THEM FOR THE WHOLE INCIDENT AND ONLY AFTER WE SEE THEM CONCEAL AN ITEM DO WE TELL THE MANAGER AND THEN HE CALLS THEM OVER AND HE HANDLES IT IN A PROFESSIONAL MANNER. MR. MUNN IS A REALLY GOOD CHRISTIAN MAN AND HE IS NEVER MEAN OR DISRESPECTFUL TO ANYONE AND I SAY THAT THERE IS NO TRUTH IN THE STATEMENT THAT THE PRODUCE GIRL SAID ANYTHING IMPROPER TO ANY ONE. I KNOW HER PERSONALLY. THE PERSON WHO MADE THE COMPLAINT SAID THAT THEY DID NOT KNOW WEATHER THE THE THEFT EVEN HAPPENED AND I FEEL THAT THEY ARE WRONG IN MAKING THE ACCUSATION

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loganwolf
Danville, US
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Jun 26, 2009 1:02 am EDT

I worked at food lion in the past and encountered theives on a daily basis. It is a stressful encounter for any employee. People make physical threats and look most often look like they can carry out those threats. The police have brought subjects back to the store who have been found to have an assortment of deadly weapons concealed inside their clothing. After experiencing this, I think that most people in grocery just try to get visible to the perp, and try to make some verbal contact while keeping the person in their sight. In my time as a grocery worker, I found that these simple techniques would thwart most thieves. It is sad to me that someone would possibly exercise their prejudice against someone who had limited mobility, but I do very seriously doubt that the information was communicated from the Food Lion to the Piggly Wiggly.

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Tracy
Calhoun, US
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Jun 11, 2009 5:40 pm EDT

Some states don't use the video evidence. Some do. But your comments about having the same person watching is valid.

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Tracy
Calhoun, US
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May 26, 2009 9:31 pm EDT

Wow, this is so typical of Food Lion AND Piggly Wiggly. I shop at Kroger and/or Publix or Ingles and never get that treatment. People should learn to be more respectful. Had this customer not been in a power chair, this would not have happened.

The procedures Mobilmedic listed are correct.

A friend of mine was accused of stealing money she was trying to return to the store by a surly cashier. She claimed the friend stole it from another employee who dropped it at her register. My friend had the money in hand and said show me to the employee and was told the employee left. Who would leave without their $100? Not me! Not my friend! She called the manager who took the money and her phone number. The next day, he called and said he spoke to the employee who "supposedly" lost the money and asked her if she lost $100! She said she had to look in her wallet, which she did, and told him it was hers! That was a lucky break for her, because the manager believed this whopper. My friend was told to call the police but she didn't. What would they do?

ComplaintsBoard
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4:12 pm EST

Food Lion Do I have a job

I was hired at Food Lion 3 months ago I still haven't went to work yet, I went to a interview I was told I had the job that she would call me I waited, a week later I called she said she got business I went in done some paper work on the computer got my employee number, she said she will call me, a week went by I called again, another asst. manager I could come she'll call back, two days passed I called back, I was told to call back in a week the manager is on vacation, so I did, I was then told I was accidentally erased out of the system she had to put me back in, that she would call me a few more days went by I called back she was sick this was on a monday to call back on friday, I did I was told to call back on monday, I did I was told I was put back in as rehire, and given a bypass number to get me in, I didn't here anything for two days I called again, I was told that she didn't know how to use the number she will figure it out and call me its been a week and I haven't gotten a call yet...Its going on four months...I really needed that job.

Read full review of Food Lion and 11 comments
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JimVSav
US
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Apr 13, 2025 2:28 am EDT

Manager “Doug” Rude keep away from public. 4/1 815am, I was at self checkout, I did not read the small print on a sign that said card only. I requested cash back and it didn’t give me the cash. They had to call the MOD. You would have thought I killed someone the way he acted. I admitted I was in error. HORRIBLE He should not be a manager.

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Liz Warfield
US
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Jun 15, 2024 8:03 am EDT

I called the crisfield store today to inform an associate that her uncle had passed away. The first 2 times, it was just picked up & then hung up. The THIRD time it was rang & rang. It is very unprofessional & just plain wrong!

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Over yall
US
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Oct 11, 2023 6:25 am EDT

I have been trying to get my pay for 6 months now I’ve contacted a lawyer and you will be hearing from him

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Singh Harmeet
Waldorf, US
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Sep 04, 2023 3:50 am EDT

The Food Lion at Sr Patricks Dr in Waldorf

The grass is never cut properly and is growing wild all over,

specially on the side by Smallwood Rd and St Patricks dr some time

it is blinding when you make that turn.

Harmeet Rana

[protected]

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Laura Billings
US
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Aug 09, 2023 4:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We asked the meat person if he could cut us 4 steaks thicker than the two on the shelf.

He went back and never returned.We waited 20 minutes.

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JOHN THOMPSON
US
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Jul 11, 2023 11:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rate of inflation Is about 8 precent right now. Why are you average prices on products over 35 percent 4 times highet . It’s cheaper for me to shap at Wegmans which is average of 30 percent cheaper than Food Lion, why is Food Lion price gouching us?

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William Bridges
Spencer, US
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Apr 30, 2023 5:50 am EDT

This weeks sale paper advertised Smithfield marinated pork tenderloin as but one get one free. Went to three stores and was told that product was not sent to them. If you are going to advertise the product you should have it on hands.

William Bridges 224 Earnhardt St Spencer NC

Email address is: wdbridges1942@gmail.com

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Geneise Bennett Messig
US
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Oct 15, 2022 4:47 pm EDT

This store has consistently bad chicken. 4 out of 5 times. The whole area smells disgusting. They also don’t follow their own guidelines and offer the double your money if not 100% satisfied. The dates are most of 2022 and recent as Oct 8, 2022

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Loretta bradley
US
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Mar 15, 2020 7:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I worked at the Denver, NC food lion in Westport from April 2019 to August 2019 and I have to received my w2 yet.

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Benay Patrick
US
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Jan 22, 2019 4:14 pm EST

Cashier refusing to call a manager when requested by customer. Making decisions that are beyond her job description. Her behavior was unacceptable and unbecoming of someone in customer service field.
Cashier needs customer service skills training. Very disappointed in this store and the management of their staff.

Overview of Food Lion complaint handling

Food Lion reviews first appeared on Complaints Board on Nov 15, 2008. The latest review Vehicle towed from empty parking lot after only a few hours. Wife dealing with family emergency. was posted on Jun 6, 2025. The latest complaint Rude employee was resolved on Dec 02, 2023. Food Lion has an average consumer rating of 1 stars from 213 reviews. Food Lion has resolved 16 complaints.
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  1. Food Lion Contacts

  2. Food Lion phone numbers
    +1 (800) 210-9569
    +1 (800) 210-9569
    Click up if you have successfully reached Food Lion by calling +1 (800) 210-9569 phone number 0 0 users reported that they have successfully reached Food Lion by calling +1 (800) 210-9569 phone number Click down if you have unsuccessfully reached Food Lion by calling +1 (800) 210-9569 phone number 0 0 users reported that they have UNsuccessfully reached Food Lion by calling +1 (800) 210-9569 phone number
  3. Food Lion emails
  4. Food Lion address
    Attn: Consumer Relations, P.O. Box 1330, Salisbury, Virginia, 28145-1330, United States
  5. Food Lion social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
Food Lion Category
Food Lion is ranked 11 among 48 companies in the Grocery Stores and Market category

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