[Resolved] Floryday — entire site is a scam!!
DO NOT ORDER FROM THIS COMPANY!! I order a dress and two weeks later I received an email stating that the product was not available and that i would be issued a refund in 7-14 business days. I waited the 14 days, checking my bank statement daily and was not refunded. I tried to contact company, there is not phone number to contact a live person, only live chat with pre-sale representatives. These representatives give you the run-around, apologizing and stating that the refund was given and it's strange that I have not gotten it, and that I must be looking in wrong place for refund. After undermining my simple intelligence and ability to read, I was simply given no response on live chat any longer. The email I received after logging complaint stated I would receive a response in 24-48 hours. So, over a month later, NO PRODUCT, NO REAL WAY TO CONTACT ANYONE IN COMPANY THAT HAS A CLUE WHAT IS GOING ON, AND MOST IMPORTANTLY NO REFUND. Don't fall for this sites gimmick like I did, Always read reviews first, and don't be stuck like me having to forward relevant information to my attorney.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
FloryDay Customer Care's Response · Oct 09, 2019
Thank you for your sharing.
We are sorry for what happened, we sent the top solution to your email [protected]@gmail.com, would you please check and give us a reply?
Or you may also send us emails to our [protected]@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.
Thank you for your time.
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