FloryDay
reviews and complaints

I returned an XL dark green dress to FloryDay weeks ago and have not received my refund.

The dress is called Casual Floral Tunic Round Neckline Shift Dress ([protected])

The refund is for $28.99.

Why have I not received this refund on my credit card?

Please contact me at

[protected]@gmail.com

My phone number is [protected].

Thank you for resolving this issue.

Return policy cannot get through to site, telephone number does not work. Floryday is a big scam for poor quality clothing. Their chatbot as they call it supposed to contact you I've tried for 4 days no one has texted or assisted. Clothing arrived I'll fitting, substandard clothing irregular. Cannot get through on line, or through to return page. Making this return and refund impossible. I want my money back. I need help in reaching this company. Or refund from PayPal?

I placed an order w/Floryday 4/6/2020 for two pair of shoes at 19.98 a pair and charged 20.99 shipping plus.99 insurance, I guess that's the cost to expedite. however I would never agree or choose to pay that much to ship something and why would I pay for insurance on something I'm not responsible for, I'm not the one shipping it.
long story short $59.64 was taken from my account. The shoes were to big and after about two weeks or more of going back n forth through emails with after sales support as to where i'm supposed to return the shoes, finally received an email with the address (it shouldn't be that difficult Floryday!) went to the U.S. P.O. at the cost of 13.25 to return it on 6/30/2020.
they agreed to split the cost provided a receipt sent to them and did so the same day. they did not issue credit for half the cost and even charged me back the measly 2.00 discount for first time ordering issuing a credit in the amount of $37.96
and it cost me $ 72.89 that's a difference of $34.93 out of pocket for having placed an order with Floryday.

THAT'S UNETHICAL AND SIMPLY WRONG!
It cost me 35.00 & I received nothing from Floryday and still have to bare the cost of buying shoes needed for work elsewhere.

thank you
[protected]@gmail.com

and don't you dare ask for order # and Item # you figure it out i've only placed 1 order. then you'll know how it feels to chase your tail like myself and all these other people here. they seem to have the same problem and until you do and can offer me a solution to make another issue resolved and satisfied customer I will continue to share my experience where ever & with whoever to prevent this from happening to anyone else thinking of doing business with floryday.

Sehr geehrte Damen und Herren

haben bei Ihnen Schuhe bestellt und möchte sie zurück senden.
Seit Erhalt versuche ich diese zurück zu senden!

Wie kann ich dies tun, man erhält keine Antwort, kein Rücksende Etikett, was muss ich tun das Sie endlich Antworten!? Habe auch Jacken bestellt, gar nicht
geliefert worden!
Was ist in Ihrem Unternehmen los?1

Manuela Eichler

I returned three items 2 of which I ordered 1 I did not. Ive been waiting to hear something about my refund for at least a month or more. Please resolve this issue. I returned because of cheap quality and sizing. Im having a difficult time contacting this company deadends at every turn this is n way to run a business and im exstreamly dissapointed please help. Sincerely, valerie

Unable to obtain an address for returns. I'm trying for a week. Soon I will be unable to honor the fourteen day return policy!
My order#022817671469, My name Rita address: 161 Green Dr., Waynesville, N.C., USA. My email address: [protected]@aol.com My phone: [protected]. My visa card was charged $85.97

One of the dresses I ordered is poorly made and a cheaper material than I expected. I have tried to go they the proper procedure to get a return label. I get no response from them. I then tried another way to get the request fo to see if that would work. No response. They state you only have certain amount of days to return and ask for the return label. I can't return my item if they won't respond to me for the label. I don't even know if they are receiving my messages even though I'm filling out the inquiry on their site!

I placed an order with floryday which I spent £58.71. When items arrived they wasn't as expected (poor quality) I returned all items at cost to myself of £4.10 to the untied kingdom address. I revived an Email from them saying I would receive my refund in to my bank in 7-14 days of £47.17. £11.54 less they what I paid them. I don't understand why.

6/17/2020 I received a dress today. It doesn't fit so want to return it. When I attempted to provide the order number, I got a message saying I've never ordered anything! I noticed they had my email address as [protected]@gmail.com. This is incorrect - my email address is [protected]@q.com. I have received emails from Floryday on the [protected]@q.com address.

Received dress today. Areas of fabric pulled, increased sheerness. Unable to get satisfaction by return method required by floryday. I want to return dress and have my credit card credited. Order no [protected].
Their return site will not allow me to enter order no. Customer service number not active. Says I can't reach the verizon customer. This is a scam.

The coat I purchased from you, does not fit well and is of very poor quality. I wish to return it but your website does not produce a return and it does not allow me to return.

Please arrange a return slip asap so I can get my refund.

If I do not get a response in the next 24 hours, I will be taking this further and will do my best to have your website shut down.

Such terrible customer service. You answer very quick when you want the money. Shame on you!

I got my 2 shirts today june 12th which I ordered on may 31st. They were cut way to big and I want to return them. They said it was a simple return... Just put your order number and it would be emailed to floryday. It wouldn't take my order number and then when it did the email address wouldn't go through! I've been on my computer for over an hour and there is no simple way to get a return request.

Order No.: [protected] Order Date: [protected]:33:07
Mail from [protected]@floryday.net
If you have any request or questions, please contact us as soon as possible so we could try our best to cater to your needs.
When I click the link in your mail to me 'contact us' I am taken to https://registry.co.com/

Can you please let me know why?
How can I track my order if the link does not work?

I ordered a dress, but it is too small. I am trying to return the item, but the site won't allow me to put in the order number or item code because it is saying that it has not shipped! I definitely have it in my possession and want to return it. When I used the chatbot, it is no help at all because I think it is automated and keeps sending me to a new return page that I cannot use. I am trying to send this back before the fourteen days is up. How can I get this dress sent back and receive my refund?

I want to return some items I bought online at floryday.com.
Order Number: [protected]

I don't get a repsonse since days to my ticket #[protected] ar floryday. We want to send back the item(s) 1510372, 1493478, 1233556, and 1498882 of the order . We want them to send us the apply ID and provide us the return address and return instructions. For questions my husband is available on his mobile phone +[protected].

Regards
Dagmar Boehm-Lachmann

o.g. Bestellung muss ich zurück schicken.
Entweder zu gross oder zu klein, material viel zu durchsichtig was bei den bilder nicht angezeigt wird.
Die retour ist ja bei ihnen eine qual, ich versuche den ganzen vormittag um das abzuwickeln.
Ich nehme den punkt 1 in anspruch wie mir mitgeteilt wurde aber ich finde nicht den kundendienst mit dem ich mich in verbindung setzen soll.
Ich habe die nase voll, ich schicke es nach belgin zurück.

Order # [protected]

Hello, I have been in contact with floryday thru their returns page & filled out a return for a dress that is too small. All I have received from them is an automated email saying for me to wait for them to contact me within 1 week, with a return address within australia. Well that was more than a week ago now & I still have not heard from floryday. I am wanting to return this expensive dress which did not match in with your size guide, which is why it is so small that I did not even bother to try it on because it won't fit me. If i'm not given a return address to send it back how am I supposed to get my money back. I want a return address please. I have waited long enough for you to contact me & you have not done so. I am not a happy customer. If you do not give me an address to send this dress back, I am going to advertise all over social media what a scam company you are so that people won't buy from you & that you steal peoples money. Shireen olsen

I contacted Floryday to say I would return the shoes and would like a refund. I was informed on the 5th May I would get a refund of £36.75 and a voucher for the postage all within 14 days.

I have received the voucher for the postage but no refund. I have sent numerous emails asking where the refund is and have not had a reply.

There is no contact number and no other way of contacting them.

I would like to know how I can take this complaint further with the Ombudsman to get it resolved.

Dear All,

I have ordered goods for 205.31 euros from Floryday on 22.04. 2020. I have never received any confirmation as of now about the order however money was deducted from my account straight away. When I emailed Floryday I obtained automatic email in broken Slovak language.

Can you help me to get my money back please?

Many thanks

Eva Kobzova

The product was low quality and didn't correspond with the description online

Requested return instructions. Now 3 days and no instructions per #[protected] 5/27/2020

Please provide return instructions

Thank you