Khimji Ramdas, PO Box 19, Muttrah, Muscat 100, Sultanate of Oman

Pakistan
Plot № M-1, Begum Rabia Siddiqui Road, Central Commercial Area, Bahadurabad, Karachi - 74800

Saudi Arabia

P.O Box 945, Riyadh 11421, Saudi Arabia

Sri Lanka

P.O. Box 380/3, Highleval Road, Makumbura, Pannipitiya, 10230 Sri Lanka

United Arab Emirates

PO Box 833, Abu Dhabi, United Arab Emirates

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Complaints & Reviews

John Maioha Stewart — Germany

Oct 12, 2020

Spar International — Packaging and pricing of smoked salmon

I would make this complaint directly in Sri Lanka but I cannot find a complaints form or an email address for Spar in Sri Lanka.
My complaint regards the packaging and pricing of smoked salmon. I bought some salmon yesterday - the label is attached. When I opened the package I found that the salmon weighed 46 g, not 54 g as stated on the label. Therefore, the balance of 8 g was the plastic packaging. I am not going to pay Rs.26, a significant proportion of the total cost, for a piece of plastic.
The product should be weighed, priced and packaged - not packaged, weighed and priced.

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Updated by John Maioha Stewart · Oct 14, 2020

I made a complaint a few hours ago under this name and email address. I would now like to withdraw the complaint as I have resolved the issue directly with the Spar supermarket concerned.

As noted, please disregard this complaint as I have resolved it directly with the Spar supermarket concerned. There is no need for any further action on this matter.

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MarionMc — Seychelles

Mar 03, 2020

This review was posted by
a verified customer

Verified customer

Spar — Bar One Ice Cream

Bought Bar One ice cream at Eden Island Spar! Only opened it a few days later to find that it had been melted & refrozen!!! (Not by me) I've been told I cannot return it as I bought it a few days ago!!! Unfortunately I do not have the till slip!!! As far as I know only Eden Island Spar sells Bar One ice cream!!! I'm a regular customer and at this stage a very very unhappy customer!!!

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Sep 30, 2019

Spar International — banana milk shake

Hello, I want to make a complaint regarding the Banana Shake i have just ordered and purchased from Spar...

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Aug 02, 2019

Spar International — cake

Good evening my name is Violet Serithi it was my birthday on 1st August yesterday my husband bought a cake...

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Jul 20, 2019

Spar International — cheese burger

I bought a cheeseburger from this location off the food counter and upon biting into it i found part of a...

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Feb 10, 2019

Spar International — store

To whom it may concern Bloemhof residence conerned group: On 11 january 2019 a notice of meeting was put out...

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Spar International — inhouse food

Referring to our note to you of 16 November 2018 entitled "April 2016 - Contaminated food from SPAR inhouse...

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Johannesburg

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Jimbovikings — Spain

This review was posted by
a verified customer

Verified customer

Spar International — rude and inconsiderate behaviour

Incident date: 12/09/18

My wife and I own a business in Costa Teguise, Lanzarote, and live nearby in Apartamentos Tahiche on Calle Las Olas. Our apartment is situated directly above the Spar supermarket.

Imagine our distress last night then when, after finishing another 12 hour day at work, we were just getting ready to go to bed (around 10.15 pm) when a deafening drilling sound started coming from downstairs, making the floor and walls of our apartment vibrate.

We went downstairs to try to speak to someone at the Spar, where the drilling was taking place, however the staff were reluctant to come to the door or speak to us, eventually saying it would be finished in '10 minutes', and refusing to get the manager. We were obviously upset and annoyed by this attitude and the fact that we had been given no prior warning or any explanation.

The drilling continued for another 15 minutes, and was then replaced by an almost equally loud sound from a large truck parked outside which had cables running into the Spar store and was clearly trying to sort out some issue with the drains, as evidenced by the sound and disgusting smell coming up through the pipes into our bathroom.

We went downstairs again and this time caught sight of the manager who waved us away dismissively, all the while talking on his mobile and then walking away. One of the workmen then walked over to us and in an aggressive manner told us to be quiet and if we had a problem to call the police (we did call the police who were no help whatsoever).

I find this behaviour totally unacceptable, not only the rude and aggressive behaviour of the staff but the total ignorance and arrogance of not bothering to tell residents in the same building that major repair work was planned and thinking that 10.30 pm is an acceptable time to carry this work out!

This was not an unexpected emergency, as we had heard drilling going on at 9am on the 7th September, directly behind our bedroom wall to the drainage pipe, so this work had obviously been planned to take place after 10pm so that the Spar didn't have to close - they are happy to wring every last cent out of English customers but play the 'no speak Inglese' card any time there is an issue.

As an outcome I would like someone from senior Spar management to visit this poor excuse for a store and give the staff, in particular the store manager, some much needed training in customer service and just general good manners. I would also suggest a thorough deep clean of the premises, considering the fact that we saw workmen trudging through the store with filthy boots and gloves that looked like they were covered in excrement.

I thank you for your time and look forward to your response.

Kind regards

James O'Leary

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Erika 2131 — Hungary

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved Spar International — broken plates

Dear Customer Service,

on this Tuesday (26.06.2018) we bought a plate set in your supermarket in Lignano Sabbiadoro, Italy. The box was intact, so we thought the plates are OK inside therefore we didn't check them one by one. After shopping we travelled back home to Hungary by car. While we were travelling the box was in a safely place between clothes. The next day - at home - we opened the box and took out the plates. We were sad to find that two small plates were broken. Because we live about 700 km from Lignano we cannot take them back to the store.

Every year we visit Lignano and we always shop in your store because there are a lot of Mediterrean style things (like this plate set). So far all products were OK.

Our mistake was that we did not check the contents of the box before we bought it, but we would be very grateful if you could send to us two small plates instead of the broken ones to make our kit complete.

I attach the bill and the photos about the plates.

Thanks in advance,

Erika Sütő
E-mail: suto.[protected]@gmail.com
Address:
Erika Sütő
2131 - Göd
Werbőczy u. 18.
Hungary

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RESOLVED

My complaint was irrelevant.

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amzam — South Africa

This review was posted by
a verified customer

Verified customer

Moodley's Spar Craigiburn — unethical behaviour

I ordered a cake in Moodley's spar Craigiburn, and when i came to collect the cake it was not what i have asked for in terms of the colour and the design. Also it was not fresh it smells of cooking oil and when i bring it back after i have payed a full amount for it they refused to refund me. I then left the cake with my money and the slip with them. One of the workers in their bakery told me they have eaten the cake without refunding me.

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