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4.3 543 Reviews

FloryDay Complaints Summary

436 Resolved
97 Unresolved
Our verdict: Expect excellent service from FloryDay. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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FloryDay reviews & complaints 543

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1:16 am EDT
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FloryDay Order number [protected]

The coat I purchased from you, does not fit well and is of very poor quality. I wish to return it but your website does not produce a return and it does not allow me to return.

Please arrange a return slip asap so I can get my refund.

If I do not get a response in the next 24 hours, I will be taking this further and will do my best to have your website shut down.

Such terrible customer service. You answer very quick when you want the money. Shame on you!

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6:38 pm EDT
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FloryDay Website doesn't let me retrieve refund form

I got my 2 shirts today june 12th which I ordered on may 31st. They were cut way to big and I want to return them. They said it was a simple return... Just put your order number and it would be emailed to floryday. It wouldn't take my order number and then when it did the email address wouldn't go through! I've been on my computer for over an hour and there is no simple way to get a return request.

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Carlotta Bullshinski
, US
Jul 08, 2020 2:47 pm EDT

I agree placed an order 4/6/2020 and barely received a credit which im disputing 7/8/2020. in total cost me 70.00 and received less than 40 credited to my account. unethical business practices in my opinion

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4:45 pm EDT
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FloryDay Links in your mail do not work

Order No.: [protected] Order Date: [protected]:33:07
Mail from [protected]@floryday.net
If you have any request or questions, please contact us as soon as possible so we could try our best to cater to your needs.
When I click the link in your mail to me 'contact us' I am taken to https://registry.co.com/

Can you please let me know why?
How can I track my order if the link does not work?

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11:34 am EDT
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FloryDay Trying to return a product and when I go to put in the item number, it is saying that there is no number because the item hasn't shipped.

I ordered a dress, but it is too small. I am trying to return the item, but the site won't allow me to put in the order number or item code because it is saying that it has not shipped! I definitely have it in my possession and want to return it. When I used the chatbot, it is no help at all because I think it is automated and keeps sending me to a new return page that I cannot use. I am trying to send this back before the fourteen days is up. How can I get this dress sent back and receive my refund?

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2:42 am EDT
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FloryDay Ticket #[protected]

I want to return some items I bought online at floryday.com.
Order Number: [protected]

I don't get a repsonse since days to my ticket #[protected] ar floryday. We want to send back the item(s) 1510372, 1493478, 1233556, and 1498882 of the order . We want them to send us the apply ID and provide us the return address and return instructions. For questions my husband is available on his mobile phone +[protected].

Regards
Dagmar Boehm-Lachmann

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7:10 am EDT
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FloryDay Retoure nr.[protected]

o.g. Bestellung muss ich zurück schicken.
Entweder zu gross oder zu klein, material viel zu durchsichtig was bei den bilder nicht angezeigt wird.
Die retour ist ja bei ihnen eine qual, ich versuche den ganzen vormittag um das abzuwickeln.
Ich nehme den punkt 1 in anspruch wie mir mitgeteilt wurde aber ich finde nicht den kundendienst mit dem ich mich in verbindung setzen soll.
Ich habe die nase voll, ich schicke es nach belgin zurück.

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1:52 am EDT
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FloryDay Returning a dress

Order # [protected]

Hello, I have been in contact with floryday thru their returns page & filled out a return for a dress that is too small. All I have received from them is an automated email saying for me to wait for them to contact me within 1 week, with a return address within australia. Well that was more than a week ago now & I still have not heard from floryday. I am wanting to return this expensive dress which did not match in with your size guide, which is why it is so small that I did not even bother to try it on because it won't fit me. If i'm not given a return address to send it back how am I supposed to get my money back. I want a return address please. I have waited long enough for you to contact me & you have not done so. I am not a happy customer. If you do not give me an address to send this dress back, I am going to advertise all over social media what a scam company you are so that people won't buy from you & that you steal peoples money. Shireen olsen

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10:14 am EDT
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FloryDay Refund for two pairs of shoes

I contacted Floryday to say I would return the shoes and would like a refund. I was informed on the 5th May I would get a refund of £36.75 and a voucher for the postage all within 14 days.

I have received the voucher for the postage but no refund. I have sent numerous emails asking where the refund is and have not had a reply.

There is no contact number and no other way of contacting them.

I would like to know how I can take this complaint further with the Ombudsman to get it resolved.

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3:10 am EDT
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FloryDay Money taken from the card, confirmation never received

Dear All,

I have ordered goods for 205.31 euros from Floryday on 22.04. 2020. I have never received any confirmation as of now about the order however money was deducted from my account straight away. When I emailed Floryday I obtained automatic email in broken Slovak language.

Can you help me to get my money back please?

Many thanks

Eva Kobzova

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11:06 pm EDT
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FloryDay Sundress order no [protected] 5/27/2020

The product was low quality and didn't correspond with the description online

Requested return instructions. Now 3 days and no instructions per #[protected] 5/27/2020

Please provide return instructions

Thank you

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Update by Anne Forber
Jun 09, 2020 11:12 am EDT

I have received the following message from Floryday

"To help you solve the problem in a timely manner, I checked it with our manager and we'd like to refund you USD 31.57, 100% of the order value. And you can just keep the item. It will save you time and money spent on the returning. Hope this will make you feel better."

Thank you.

MATTER RESOLVED PERFECTLY

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12:01 pm EDT
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FloryDay Problémy přI vrácení zboží po několika urgencích stále nezaslaly adresu kam je možné vrátit zboží

Již 14 dní žádám na stránkách společnosti floryday o adresu na kterou se má poslat zboží které mi nevyhovuje a doposud jsem nedostala žádnou odpověd jejich jednání se mi vůbec nelíbí poku chtějí něco zaplatit tak musíte hned a pokud potřebujete zboží vrátit tak nereagují.číslo objednávky je022321883290 datum objednávky05.05.2020 zboží - elegant solidlace round necklinex-linedress ([protected]) barva světle šedá velikost-xxl zboží nevyhovuje jak provedením tak materiálem žádám o zaslání adresy včr kam mohu zboží zaslat děkuji

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3:33 pm EDT
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FloryDay Order no [protected] item dress bhodgjsz3862

I ordered the dress in good faith but on opening the item supplied was not mint green as advertised but very bright turquoise. I contacted Floryday re return four times seeking advice and return label, to which I have had no reply in respect of postage which amounted to a £12 charge. It is now nearly 14 days since received and I suspect the company will say I am now too late to seek a return.
When I look at reviews and hundreds of complaints it is clear that this company should not be allowed trade on the web as they are demonstrating fraudulent practice by sending the wrong goods and ignoring the request to return.
Considering I paid over £12 for delivery of the dress supplied, weighing only a few grams, I would expect to hear from the company that I will be, both reimbursed the original postage and have return postage paid in full.

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1:43 pm EDT
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FloryDay 3 items ordered 2020-04-18 its now 22nd of may have received nothing

Ordered 3 items back on 2020-04-18 order #[protected] have not heard one thing back. You got your money on 2020-04-18 and i've received nothing. Whats going on? What kind of company runs a business like this? Cancel my order and refund my money to my card or send the product. Send an email to [protected]@yahoo.com. I will be waiting for your response.

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8:36 am EDT
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FloryDay Took my money. Did not receive dress! Do that! I this my fault this company doe not

My order #[protected]. I placed my order on April 17, 2020. Floryday took the $41.13 from my bank on April 19, 2020 . I read the reviews, they are terrible! FLAG! I immediately contact Floryday thru email. Ask to cancel and refund order that I changed my mind. Emails dated April 20, 2020 state, your order is shipped on April 19, 2020 .
I ordered a dress. Floryday took my money. I have never received the dress. Be a smart consumer, read and believe the reviews of a companies business BEFORE you let them have access to your MONEY!

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10:33 pm EDT

FloryDay Swimwear

I think this company dont exist or is a scam. No one answer the email back in 72 hours.
I sent 2 emails waiting need to track my package I'm still waiting for customer service to call me or respond

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2:59 am EDT
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FloryDay They are not giving me my return instructions as per their website

I ordered a blazer which does not fit me. Then I completed the return form and have not heard anything from them. Their website indicates that items must be returned within 14 days. I requested my return form on may 8 and have not heard anything from them. So then I requested another return form on may 14 and, again, have not received my return information. It appears they don't want to refund me for it

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6:26 pm EDT
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FloryDay Unable to get an email to them to answer my question.

Trying to find out why I pay for shipping, says 7-10 days after payment and now a month later still waiting for my orders. I have several items ordered and when I go to track order, it only says it has been shipped. Does not indicate date shipped or where it is. Click on to customer service but no where to write an e-mail for an answer. I really needed these items for a special occasion and if unable to get in time I need to know to go somewhere else and order them. Why do they lie about the travel time. Planes fly everyday, I know it takes several hours even from China, but not a month.

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8:01 pm EDT
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FloryDay Return merchandise

Please, please help me! I ordered 4 items on order #[protected]. I typed in wrong e-mail not sure what and I could not even get into the system! No confirmation or shipping info As it who knows where. I have left many messages and also robo and no one returns message! I would like to return all if the 4 items as they do not fit. My correct e-mail is: [protected]@comcast! I need a ra and address so I can return! I'm on disability and this money is very needed. Please contact me, ASAP so I can return. Thank you for your prompt reply!

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12:21 pm EDT
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FloryDay Returning address for refund.

Sandra Ketron E-Mail [protected]@hotmail.com

Order # [protected] 1. item(1367748)_ $27.99 2. Item# (1330634)-$30.99 & 3.Item# (1326371) $32.99 Total- 91.97

You company is a complete SCAM ! you have my money I Ipaid for 5 items in the amount of $147.23 I was only able to use 2 items and the other 3 Items I have been trying to return for over a month. You did not have any return address on the package that was sent to me nor do you have any customer service help. WHY are allowed to trade on internet!

I do not want a credit to purchase another item with 70% off or whatever.

I WANT MY MONEY BACK TO WHERE IT WAS CHARGED, IMMEDIATELY!

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Update by Sandra Ketron
Apr 29, 2020 11:47 am EDT

Impossible to get a return address! I have tried & tried & tried to get a return address from the company, you have my e-mail address order no and item that I want to return.

What is you return address?

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10:34 am EDT
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FloryDay my order for over 200 euros has never been received or any info either from floryday

I ordered in the beginning of February several clothes, shoes etc. it was charged from my account on the 4th February. delivery was promised latest 50 days! later. now when I look at the order it said they sent it in the middle of March.
it never occurred. never heard from this order nr. [protected] and it never came to its destination, i.e. to me.

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FloryDay Customer Reviews Overview

FloryDay is an online fashion retailer that offers a wide range of clothing, shoes, and accessories for women. Our team has analyzed FloryDay reviews from various sources to provide an overview of the company's reputation.

Positive reviews highlight FloryDay's affordable prices, stylish designs, and fast shipping. Customers appreciate the variety of options available on the website, including plus-size clothing and trendy accessories. Many reviewers also praise the quality of the products, noting that they are well-made and durable.

FloryDay's customer service also receives positive feedback, with many customers reporting that their inquiries were promptly addressed and resolved. The website's user-friendly interface and easy checkout process are also frequently mentioned as positive aspects of the shopping experience.

However, some negative reviews mention issues with sizing and fit, as well as shipping delays and difficulties with returns. Some customers also report receiving items that differ from the product description or photos on the website.

Overall, FloryDay has a positive reputation among customers for its affordable prices, stylish designs, and fast shipping. While there are some concerns about sizing and shipping, the majority of reviews are positive and recommend the website to others.
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Contact FloryDay customer service

Phone number

+852 81 990 949

Website

www.floryday.com

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