FlightHub

On April 18, my sister and I booked a flight for 3 people from Edmonton, AB to Manchester via Iceland. My itinerary indicated premium economy class while my sister's and her toddler's itinerary indicated economy class even though it was the same price and everything. It also included a link to confirm airline baggage restrictions. Icelandair indicated that a standard economy seat included 1 bag of 23kg. There was no mention of a premium economy class so I called flighthub to clear this up. They told me that they made a "mistake" and that my ticket is actually standard economy and I should follow the baggage allowance for that. Went to the airport on June 26th and Icelandair indicated that our tickets were in fact economy light and did not include baggage ($252 cost on top of $1054 flight for three people). I also found out from the icelandair ground agents at the airport that this was not their first time seeing this issue with flighthub. I don't understand why FlightHub did not disclose the type of ticket that they purchased from the airline. They have a duty to notify customers the type of ticket and what is included in the fees and I find this to be completely unacceptable and fraudulent. And did I mention we had to pay for our meals on board for both flights ( Edmonton-Iceland, Iceland-Manchester) even though it was included in our ticket plus we called flighthub customer service and chose our meals over the phone? This was very stressful for us as we had a toddler and did not prepare a meal for her before hand.I'm a frequent traveler and book my flights through flighthub and I'm absolutely furious at how flighthub chooses to treat their loyal customers for a couple of pennies. I'm requesting a refund of $756( $252 for each bag for a return flight times 3), plus $200 for our meals which I think flighthub owes us as they told meals were included.
Hoping for Flighthub to live up to their promise of great customer service and resolve this issue ASAP.

Zuhayra

Never buy with flighthub!
Don't make the mistake I made, booking from a horrible company just to save some money.
I give this advice because they made a changed in one of my flights, after confirming no change had been made.
I, alone in another country, luckily had internet and went to check in into my flight before I went to sleep, since the flight was only at 15:15.
Surprise, I saw my flight was leaving in 10 minutes! It was in the middle of the night (after 2am), I was in bed, far away from the airport.
Interesting fact, this happened even though I called flighthub to confirm all my flights, twice, once when I received an email saying "your flights have been modified, please contact flighthub on this number" and another closer to flights. They confirmed twice, no change, it was just a possible changed, which they confirmed in the two calls, no change was made, so disregard the email.
I almost panic, I called (skype) the airline right away to explain what happened, furtunately they quickly made the change to another flight and airline.
Of course I called flighthub right after, you can't change a flight without letting the person who is taking the [censored]ing flight know. Of course, nothing happened. They passed me through three [censored]ing useless people without saying anything pertinent! The last person, actually was like a new call "hi, thanks for calling flighthub. Can I have your booking number?" after near an hour on the mf phone!
Do you really want to do business with this company? Is it a fair deal? Why not pay a bit more for peace of mind, because with them you will only have trouble.

To start off, i had been calling like a mad man explaining my issues that i had made about booking the wrong flight. I first called the toll free number for Flighthub and stayed on the call for thirty f**king minutes just to be told i had to pay 75$ dollars to cancel the flight. The worst part is after this the agent i was speaking to told me i was guarantee my money return and to not worry about that. next day passes (today) i haven't received the money i was guaranteed and had to call customer services f**king twice, on the hold for a hour, twice. Soon i called again, and got the transaction refund number and was told by my bank that they couldn't do anything, but to sit and wait for it in 15 business days. As well they didn't provide me with info for any fees that they would charge after booking my flight, leaving them to extract that separately, without informing me. I recommend for every person to not fall for this bulls**t, awful excuses of a company and actually go to SmartFares, that actually do a great f**king job.

I am trying to get a refunded for a flight that was cancelled 2 months ago, 25 April it is now 20 June. I constantly get the run around from them over them phone. Always delays getting supervisors to come to the phone and then it never materializes.

I have been unable to get my refund after 3 separate tries

This seems like a completely ad hoc fly by night company with zero customer ethics.

Hello,
This is diana mando I booked a flight through flight hub on line but I cannot fly according to my flight booked dates due to change vacation dates, I call to change my flight or cancel it but they said we cannot refund you the money and if I want to change you flight I have to pay penalty and the difference which is not accept it at all, I did not expect this kind for service from you and I am very disappointed, there is always exception for circumstances that happed with people and need to cancel their flight or change, I need exception for my situation

Your urgent action will be highly appreciated

Diana mando
[protected]

Hi
My name is fateh I booked a flight through the flighthub booking number: [protected]. I was emphasizing in my booking conversation that in my transit in rome I don't want to move from terminal to terminal as my passport is a old version, but valid, libyan passport. The agent told me that you don't need to move from terminal to another in this flight and if you add the extended cancellation policy, you have 24 hours to cancel. However, when I found out that there is change from terminal 3 to terminal 1 in my transit in rome I called in 14 hours time from my booking and I told them I have been misinform and I want to cancel this flight. They told me that there will be a cancelation fees and the 24 hours doesn't apply to you as you booked from canada and they discard the fact that I have been misinformed about the flight. I spook to more than a supervisor and been told that they going to see the recorded phone call and will have investigation. They told me that I will be informed about the result of the investigation in 24 to 72 hours. However, I received no phone calls and I called back after the given time. They connected me with an other supervisor, and he start to ask several un related quotations. I asked him to forward the investigation and my complain as email to me. He said you need to send us an email for the request. As such, I have written this email to see what is the result of the investigation as well as I need the complain report to be sent to me
Best regards
Fateh

Hi,

I've recently had a nightmare travel experience flying China Eastern airways which I wanted to bring to your attention. On arrival to Toronto to catch my flight there was a lot of confusion with the terminal staff regarding the departure of our flight. Eventually, it was announced there would be a 4hr delay as a result of a mechanical issue on the plane. Throughout the 4 hours there were a few status updates however often in Chinese only or very broken English which caused for more confusion. I pulled a staff member aside and was given reassurances my flight to Phuket would be rebooked to the next best option on arrival in Shanghai and not to worry. After a roughly 5hr delay we were off to Shanghai and I was hopeful I would make my connection after such a long trip and multiple reassurances from China Eastern staff. Aboard the plane I went hungry for 14.5 hours as there were no vegan food options available to me besides a very small fruit cup and fortunately I had a generous neighbor who also provided me her fruit cup. Although my vegan requirements were selected upon booking I received nothing but offers of chicken, shrimp and beef.

Unfortunately upon landing in China, it was quick to see any reassurances follows through upon were far from the case. There was an extreme lack of communication or organization (almost apathy) from ground crew and I followed a group of people out to a common area in the hopes we could get some answers.

I was told by some airport staff to pick up my checked bag and others not too..concerned it wouldn't be making I to Thailand. I eventually ended up a transfer counter where staff were screaming (no exaggeration) at passengers regarding their connections and flight options to rebook. I've NEVER experienced something like this on travel in my life..when I came face to face with the kiosk I was given no information and handed a sheet of paper with what appeared to be my new flight to Thailand rebooked for 24 hours later?! After multiple tries to inquire about flight options and general help on the rebooking process I was turned away with no answers and asked to go through immigration for a 24hr stay Visa as we were not connecting anywhere that evening.

After collecting my bag and heading through immigration I was back at a Transfer counter to discuss flight connection options and get some assistance with locating a hotel and shuttle times etc. Again, I was faced with screaming, yelling, not only at me or other customers but the staff at each other, also demands to leave to a hotel and a complete shut down of trying to help me where this was my first time in Asia and an unfamiliar country. At one point there were 8 staff members texting behind the counter, refusing to help me locate and earlier flight option but accept the next flight 24 hours from then. I've NEVER experienced such terrible customer service from an airline in my life and was frightening to think I did this alone and in a foreign country. Where are your standards China Eastern! After an hour of frustrating conversation, refusal to get a translator, and a lack of listening (it felt like a negotiation) I requested to be transferred to Bangkok in the morning where I would have a better chance of getting to Thailand much sooner. upon rebooking I (and others) was forced to sign my boarding pass where it stated they would fly me to Bangkok however I needed to pay myself the flight cost from Bangkok yo Phuket..this was outrageous!

Once this gruelling process was over we were not given compensation as promised, like other customers. When this oversight was raised they again started screaming and walked away from the kiosk..again another example of the disgusting lack of customer service. After 10 mins of pleading me and few others were asked to follow airport personnel to a vacant hallway where we would meet a guy for our compensation. I have to say at 1am in Shanghai airport this made me feel very uneasy. Eventually the gentleman showed up, I signed for some Chinese Yen and we were escorted to a airport shuttle with very little direction other than we had to get on it, refusing to answer any questions or provide any comfort or direction in what tomorrow would bring.

Upon arrival at the hotel, in reality it felt like an upscale detention centre, I was forced to surrender my passport and boarding pass to hotel staff which they provided no explanation too. I had little choice and was exhausted from my travels and insane airport treatment, so I complied.

The following day ran much more smoothly once out of Shanghai however I had to pay an additional 1500 THB out of pocket to get from Bangkok to Phuket which is outrageous considering China Eastern had a responsibility to get me there and they failed me on that.

I wanted to share my story in the hopes this experience helps shine a light on your partnership with an airline who is a disgrace to the customer experience and bares no regard for passenger care, at times even hostile! I've trusted and relied on Flighthub many times without fail however this is by far the worst travel experience I've encountered.

Given the circumstance I'd like to be kindly considered for a full refund of this flight and compensated for my out of pocket flight expenses from Bangkok to Thailand. I'm also very fearful of my journey back home to Toronto, Canada and would feel much more comfortable if I could be booked possibly through another airline for this lag of my journey. I have a lot of anxiety thinking about travelling with China Eastern again, if at all avoidable.

Your prompt reply to this matter is appreciated.

P.S I attached a picture of the boarding pass I was forced to sign saying they would not cover my flight costs to my final destination. What kind of practice is this?!

Regards,

Sean Howard

Hi
my name is Anisoara Ana Golici and I am writing to you regarding my request to be refunded for my cancelling of Booking reservation with the reference Number [protected].
Following the conversation with supervisor Irish ID No. 3493, who advised me to reach Lufthansa airline, I have been told by the Lufthansa airline agent that it is up to the FlightHub company to refund my cancelled reservation. If Flighthub will cancell my reservation now, Lufthansa will resell the tickets and will not loose any money. I do not understand why FlightHub refuses to refund me for my cancelled reservation.
When I bought these tickets I wasn't aware that these tickets weren't refundable. Why doesn't FlightHub tell the customers about this policy? On top the booking confirmation e-mail should be written in bold letters:
Customers be aware: these tickets aren't refundable under any circumstances.
Even in your cancellation policy, which is not immediately visible, FlightHub specifies that some cancellations are allowed and refunded.
I am an emerging visual artist. For the first time in my life I was going to have a one person show at a national museum in Romania.
I have a letter from the museum confirming that the opening of the show was scheduled for July 5, 2018. (see attachment below)
I was traveling together with my husband sculptor Nicolae Golici who was going to assist me in installing the show starting on June 28.
Unfortunately the show has been postponed. I have a confirmation letter from the museum about the postponement. (see attachment below)
The only reason we were traveling was to put up this show. If you care for people who make the culture of these times, I think you should understand the circumstances and not punish us by not giving us a refund, when the postponement of my show has been beyond my control.
We are both visual artists, (you can google our names on line), we do not make much money, we are making culture, the culture of our times. We need help not punishment.
For us this was not a leisure trip it was a trip for an important reason to make my first retrospective show in Romania, the country from which I emigrated 31 years ago.
I am really sorry that my shoe has been postponed and we had to cancel this trip for reasons we couldn't control.
I am asking you to please help us and refund our tickets.
Thank you, Ana & Nicolae Golici

Arrived at Toronto International Airport, checked in at Tap Air Portugal, ground service person checking us in informed us that we had to pay extra for our luggage, $240.00 Canadian there, 150.00 Euros home, prior to booking we checked everywhere on your sight and no where did it say that we had to pay for luggage, the ground service person notified us that the third party booking agent (FlightHub) will refund luggage cost. We would like our refund. Jody & Carol Bendo, 1133 Ridge Rd Stoney Creek Ont. L8J2X5, [protected]@sympatico.ca
FlightHub booking # 060-674-172

My name is Joyce Fudolig. The problem I want to complain is about the ticket for my child's name spelled wrong. I booked 6 tickets going to the Philippines last Jan2018 through flight hub but I booked it via phone as the sale set is only offered through the phone but my child's name was spelled wrong. But as soon as I got my email confirmation which was few min after the booking, I called them back and tell them about the wrong spelling and the agent said she won't be able to fix it coz I have to wait 24 hours after the booking to make correction. I called mostly every day to ask them to correct it but they seem to not able to do it but finally on Feb1, 2018 a male agent was able to fix it and charge me $75 so I paid it and I thought it was fix but I did not receive a confirmation so I called again on Feb 16, 2018, and I talked to Michelle and told me that I will receive a confirmation email within 24 hours, so I just waited for it and it didn't come and got busy and I was not able to call again until today and I found out that the problem is still not fix but today Rusty called me back and told me that I need to pay another $37.50 on top of the $75 which they charged on Feb 1, so I got mad and told them I already pay for the name correction why I have to pay again so he refunded me $37.50 from my $75 and he charge me another $37.50 again for the airline name correction. So I woul like to have someone responsible for the mistake done because nothing was done at all from Feb16 to June 4, which was supposed to be done and no one wants to take responsibility for the mistake! It causes me a lot of stress and time to do all those phone calls!
Thank you!
Joyce Fudolig

I had the most unpleasant experience at flight hub on May 31, 2018.
I had a problem with my travel from Vancouver to Montreal and needed problem solving from the hotline. Whilst the customer service was polite, they were absolutely not problem solvers at all, instead just reading from their script and quoting policy. Four times. From May 31 -June 3. Hours on the phone waiting for pickup and going through the process until you actually reach a manager higher up who can suggest that you approach the airline yourself!

Finally I approached the airline myself and had obtained a solution as I am in the travel industry and have some idea of how the industry works. The catch was that I needed to get confirmation from the provider (which is Flight hub) that the solution was acceptable to them. So again with the long process of going through customer service, getting the script reading by frontline staff and finally insisting to speak to a manager who actually had the power to do something (for you other readers just ask to speak to "support team" because the frontline staff have absolutely no power to authorize anything except read you their policy.) What surprised me was that I was given advice that was FALSE and told that they could not do anything for me. When I told them that I already had the solution and only needed their confirmation, I was kept on the line for 40 minutes while they had to call the carrier to confirm the solution that I actually obtained.

All in all I was so disgusted with the frontline staff at Flight hub customer care that I am no longer a customer as I choose to take my business elsewhere. And since I am in the travel industry in Asia, I intend to make my experience well known and public when I get home to my city.

Flight hub services, you need to really improve customer care, because you will lose business when people are so fed up with your service or lack thereof.

Sincerely wrote this letter to let you know that you need to improve.

Mrs Lau.

pls do not use this people to book your flight, they are scammers.
We booked a flight for our honeymoon to Europe, we missed our check in luggage by few minutes, KLM told us to travel with just our hand lugages, and leave our suitcases behind
we called flight hub agent to rebook the next available flight, they placed us on hold for 45mins, by the time an agent came on the phone, they told us there's an available flight the next day but the fare (the difference we have to pay) is not available 😮😮😮 and therefore we have to wait for 24 to 48hrs before they can book us on another flight. long story short, we hv spoken to like 10 agents, they hv given us the same excuse. It's being 4 days, no trip and they hv refuse to refund At least if not full but part of our money. Don't use them
Their review on goggle is pathetic.

Hi my booking reference is [protected]
My booking was cancelled and I have a travel cedit of 970 canadan to use until Nov 2018
I called several times they said no flight available call again
I dought my money going to be wasited as you are not providing me flight
I am so flexible I can travel any day come any day . I have to use my travel credit
But it seems this is your trick to make money
I am fedup calling and calling
My name nitin mehra
Phone [protected]

You never pay the advertised price for a ticket! Once your credit card details etc. are in, you're guaranteed to get a pop-up telling you that the price of the ticket has increased. Should you chose to accept this and move forward with the purchase, its likely that you will get an error message saying "The fares for one or more of the flights are no longer available"... which can't possibly be true, because you will refresh/do a new search and the same flight and price with seats available will be presented to you! And speaking directly to a flighthub representative is an even more frustrating experience! Honestly - what a waste of time!

I booked a flight which originally was $394.50. Cancelled the flight which was $75.00. Showed I had a credit of $394.50. When I called to rebook, saw on the website for my credit that there were no flights on the date I wanted, even though on the website it clearly shows more than 10 flights. When I finally - after 4 hours of back and forth - I spoke with a "supervisor" who told me after booking the flight that it would be $300.00 more, not the difference of the credit. From reading other comments, I am not the first to have gone through this. This agency needs to be put out of business.

i have 406 CAD$ credit towards my trip and I just cant use it. I m trying to use it online but I just cant, so its been a week I am keep calling customer services everyday and spends almost 1-2 hr average in explaining, getting information about my choices and then prizing. this is so frustrating. I only need to fly fro YYZ to SFO and they asked for 700$ after spending my flight credit, Like seriously? Next day they gave me quote of 369$ and I agreed and agent took so long to explain everything to my and by the time she authorized me airlines changed the price so I asked her to cancel and I havent got money back on my card. Yesterday I called and spend 2.5 hrs to rebook and thehy said within 24 hrs I will get my flight booking confirmation but no luck yet. I again called 3 times to customer services and they disconnected my call twice. What the heck is this? I flew more than 10 times thru your site witihn a year and this is how you treat your customers? I m never booking again from you guys

I booked my flight in flighthubs, I was a long time customer of this company so I decided to book again on Dec 10, 2017 & return was Jan 8, 2018. Alas on Jan the 4th I was so sick & was rushed in the emergency due to aggressive vomitting but unfortunately on Jan 7, a day before my flight I was rushed again due to diarrhea & vomitting & was diagnosed of gastroenteritis, loss so much water both occasions from my first & 2nd time in the hospital & need a dextrose for dehydration & meds. My husband tried his best to coordinate in Canada if possibly rebooked my flight due to my conditions & we had a 3 way call my husband, myself & the male customer service but unfortunately I was decline to rebooked my flight & I need to pay my flight back in full price! That guy unfortunately don't understand my conditions or no compassions 2 all despite of how I explained I can fly back in Canada & I don't want to be a cause of an outbreak because vomitting & diarrhea are not combo for travellers! I got a letter for refunds from Allianz Global Assistance as well as the flighthubs but only the meds expenses are approved for refunds. This company denied my rights of my full refunds to compensate but it is their negligence to comply for my rebooking! I don't think this is professionally speaking but very frustrating & unconsiderate people you an ever dealt with. I hope somebody can help me for this ...I want a full refunds of my flight of my return is around CAN$1600 not the meds refunds !

I booked a flight through them and after confirmation, they had booked the wrong dates that I had initially had requested. After spending offer an hour and a half trying to move the dates, keep in mind this is all within the 24 hour period, they wanted to charge $200 per ticket to move. But instead, they cancelled my flight. Unacceptable, and I requested my full refund only to find that they wouldn't able to do so in a tunnel fashion, 6 to 8 weeks they told me. The operators would not connect me with management, and spoke broken English and they could not understand me, not I them. They have me the run around for over a hour and a half going from operator to operator. Very, very angry at their customer service. On top of that, they had other hidden charges because they're based in Canada, and they charged my account another $25 for some surcharge. DO NOT USE FLIGHTHUB!

This evening I booked a flight from Toronto to Edmonton. My girlfriend and I are going to Calgary but it was cheaper to fly into Edmonton and go from there. We were on flight hub site for weeks now and kept seeing the same flight for 372.00 per person. Tonight we booked through your site our flight for 372.00. As we were checking out and confirming everything we hit submit and as we received the summary it increased our price to 417.30 per person and there was nothing we could do. We called your representatives and they said that's what the flight was and was completely disrespectful to us. How can you increase a flight as our credit card information was submitted for the 372.00 flight. Basically as it processes you guys changed the price. That is completely pathetic and wrong and I will make sure that no one books with you again. Also little did the representatives know that I work for City News and this definitely will be taken care of some way.

May 4, 2018 - Flighthub contacted to change my flight because Air France was going on strike. Air France advised that a bulletin had gone out to all agencies with directions.

On hold for 2 hours. At the end was advised that changed flights had been submitted to Air France and confirmation could only be done after receiving a "waiver code" from Air France

I called Air France who advised that waiver codes would not be provided for each change as the waiver code had been provided to every agency with the code and directions

I called Flighthub back several times - May 5 and 6 and each time was advised they could not do anything without a waiver code.

May 6, starting at 9p, I explained to Flighthub that they could not wait for a waiver code because they weren't going to get one, and that if they checked the notes under my ticket with Air France they would see this.

On hold for over 2 hours while they tried to figure out the process. At the end I was advised that the flight I had booked on May 4 could not be confirmed because the flight was now full.

I called Air France and they read me the notes. They advised that on May 5 there was a conversation between Air France and Flighthub and Flighthub refused to follow the directions demanding that a waiver code be provided.

I was forced to book another flight which cost me an unpaid vacation day, missed classes and lots of hassles. I wanted to get compensation through Flighthub and tried to speak to a supervisor who promptly hung up on me.

Incompetent and rude.