FlightHub

I booked a flight with FlightHub.com on April 4, 2015. spoke with a sales agent, Cherry at Flighthub.com via phone at [protected]. Cherry spent time repeating all the information back to me- the flight numbers, dates, departure and arrival times before billing my credit card. But when I got the confirmation by email, I was booked on the WRONG flight! I called right back but they said Cherry works in a different dept and the call couldn't be transferred. I asked them to correct my flight but was told there would be a charge! I said it wasn't my fault and I wonder if it was even Cherry's fault because she repeated the correct flights but Flighthub system booked me on a different flight.
They offered to refund the amount but said it would take 2-10 days, yet it only took them 2 min to debit my credit card why can't they refund me that quickly. I was penalized $75 and told that they would 'investigate' and if it was sales agent error then they would refund me the $75.
I should have done a search on the Net before using them. There are 276 complaint against them on BBB Canada, hundreds more on TripAdvisor and there is even a website just about their scams at https://flighthubscam.wordpress.com
Why is the government allowing them to stay in business?

On March 19th 2014, I and my wife booked our flight to Europe with Flighthub (BOOKING REFERENCE NUMBER IS: [protected] and [protected]). In April 2014 we found out that my wife is pregnant. The doctor recommended us to don't flight because some pregnancy complications. We canceled the flight tickets and even with the all medical papers from our doctors we didn't received a penny back from Flighthub or United Airlines because we didn't purchase trip insurance. At that time Flighthub told us that we have a credit of $3135 available until March 19th 2015. On Feb. 17th 2015 I called Flighthub to use our credit buying new tickets. I spoke with Shannon (supervisor) and she confirmed me we can fly after March 19th 2015 only if we spend the credit we have before this date. We started looking for our flight for Sept. 2015 but after 2 hours or so we decided to wait a little bit longer to decide which one is better for us. Shannon told me that I can call back anytime before March 19th 2015 to complete our new reservation. So I called them back on March 16th 2015 (3 days before our credit expires) and I talked to Reya (supervisor, not sure if I spelled her name correctly) when she told me that Shannon was wrong because we have to complete our trip before March 19th 2015 otherwise we are gonna loose it. This happened 3 days before expiration date when we were unable to use this credit. I repeat, we are talking about $3135 which we just lost it because Shannon came up with wrong informations and made that irreparable mistake. I left everything for last days because I knew, as I was told by Shannon, we can fly anytime after March 19th 2015. I had no chance to use this credit in the last 3 days left. Every time when I called Flighthub for cancellation or different reasons the agents were rude, unprofessional and have no knowledge about anything. Anything you ask them they don't know and they put you on a long hold to find even the simple answers. They have the worst costumer service I've ever seen in my life. I regret for the rest of my life because I did business with this Canadian company just because they were a little cheaper than Expedia or any other serious travel agencies. Be aware and smart and think twice before you book with this company. I won't leave it like this I'm gonna sue them. It's not possible to be treated like this.

My booking reference number is [protected]. I called in twice in regards to changing my middle name from an initial (shown in my e-ticket) to my full middle name (as shown on my passport). During the first call, I was told that this was not possible and that I should even check with the airline's policy. Flight Hub's representative continuously hassled me to cancel my booking and pay a $75US fee since it is still within 24 hours from when I booked my flight. It is unacceptable for your representatives to speak in demeaning manner to your customers and tell them to "pay the NOMINAL charge of $75US instead of losing out on your entire flight". This is offensive. Please do not talk down to your customers and make them seem too cheap to pay for the penalty charges.

After calling the airline and confirming a name change CAN be made, I called Flight Hub once again. Upon relaying this information, the second representative told me that name changes are not possible and tried to convince me once again to cancel my ticket as soon as possible, resisting to call the airline prior to me cancelling my ticket. In the end, I was charged $75US by Flight Hub because even though the airline changed the name for me, Flight Hub REFUSED to issue my ticket with the corrected name if I had not paid. I was told that if I did not pay, "we will issue your e-ticket with (incorrect name) and not (correct name)."

This type of customer service is absolutely unacceptable. My frustrations were not heard or addressed, and instead, I felt insulted and talked down on. Furthermore, Flight Hub's representatives are clearly NOT knowledgeable in the rules and regulations of different airlines. Although this is understandable as there are a multitude of airlines, it is unacceptable to provide false information. This experience with Flight Hub left me with very negative feelings and I would most definitely never recommend anyone to them unless they are willing to deal with awful customer service.

I STRONGLY advise NOT to deal with this site when booking for a trip. Flight hub has wasted much of my precious time, provided me with a huge headache and still no solution was obtained despite my patience and countless hours on the phone with their employees. I was literally on the phone with them for a total of 5 hours yesterday (most of which I was placed on hold). I booked a trip back in October for the end of March (flight was suppose to be for next Wednesday). There was a change in our return flight, which I was not notified on. Another friend of mine, who also purchased a ticket, informed me that airline on our way back home was delayed. It turned out that the airline was not delayed but we would miss a connecting flight on our return home. I originally tried to get the matter settled this past Saturday. At the time I was dealing with a nice employee from flight hub, who appeared to be sincere and attempt to find a resolution for my particular issue. US airways was the airline we were using for our trip and they were closed on the weekend. So I was advised to call back on Monday. I did and I tell you that I only dealt with incompetent individuals. They were not able to find a way back on our original return date. So they decided to offer a "refund" for our ticket so we can find a new flight that would match our criteria. We were willing to compromise our departure and return location (2 hours away from our hometown) in order to match our time period. After countless amount of time wasted on hold and waiting for a supervisor approval, I was just about to reschedule a new flight when their system was down. They told me that they would contact me as soon as their system was running, which they estimated to be an hour, to make the changes. Meanwhile, there were some decent rates in a different city and I was ready to purchase it but logically, I wanted to make sure I was refunded my previous tickets before purchasing new tickets from their site. More than an hour passes by and I noticed that the flights of interest started increasing. I decided to call back and get a hold of the employee that was supposed to return my phone call to proceed with the refund and booking of a new flight. He didn't seem bothered that he completely ignored me and didn't seem to care that the prices of the flights I wanted increased by 52$ in a matter of 35 min. If he had called me back, I would have gotten the lower price. Eventually at this point, I requested to speak to a supervisor, which at first I was refused. You have to remember that I am calling on a Monday, meaning that I am at work and being on the phone doesn't look professional whatsoever. After being persistent about discussing this matter with a supervisor, I was on hold for an additional 1 hour. STILL NO SUPERVISOR. So at this point, I just asked to make sure that the refunds were done on all our tickets and that I would purchase myself different flights on FLIGHT HUB (BIGGEST MISTAKE). The employee confirmed that both my reservations were fully refunded. I proceeded to get the other tickets and two hours later I get a call from the incompetent employee (who received permission to fully refund us our ticket) that one of our tickets could not get refunded. At this point, I am beyond furious. I have paid twice for a flight to Miami! I call back and wait an hour to talk to someone and at this point, I am very adamant to talk to a supervisor. I finally get to talk to one after another hour of being put on hold. The supervisor name is Freya. I don't like to mention names but I think at this point, it seems important. Freya was not professional whatsoever. I felt like when I was explaining her my problem, she was bored and not even listening to my concerns. After wasting more energy, I decided I just will never want to deal with flight hub but I wanted her to make sure that the other flight was refunded as originally promised. She said that she will try her best to refund it from her end and that she, herself would personally keep me posted on the matter.(She originally wanted me to call the airlines and deal with it myself). I hung up, completely drained and felt like my day was extremely unproductive. I get a call this morning from the incompetent employee NOT FREYA that I need to call the airline and get the refund on my own. I am still on the phone dealing with this issue. If there is a higher level to make a formal complaint, please let me know because I am beyond furious!

They sold me a ticket, upon arrival at airport was told that ticket was not confirmed. After airline researched it, they found proper information, FlightHub had given me the WRONG ticket number. I missed the flight, was put on a flight 6 hours later. FlightHub refused to accept their error even though it was in writing from the airline. As you can see in the pictures they were missing a 0. Thats it, one digit and refuse to accept it. They had me on phone for over an hour, I took picture at 57 minutes.

FlightHub has provided me with the poorest customer service experience I have encountered.
I called FlightHub on 12FEB2015 requesting to change my flight. I spent over 6 hours on the phone with numerous representatives. My called was dropped multiple times, and no one from the organization called me back even though they had taken my number in the event the call was dropped. I was instructed to call AirCanada to deal with the situation. AirCanada directed me back to FlightHub indicating that since I had booked through them, they had to make the changes. Eventually FlightHub directed me to take the flight to the destination country and deal with changing the return flight when I got there. I was forced to purchase a return flight through an airline to ensure my return home.
When I returned from my vacation I spent another few hours on the phone with FlightHub trying to deal with the situation. My call was again dropped and again no one called me back despite taking my number in case such an event were to occur. Upon reaching Lyn, a FlightHub representative, I was informed that it is company policy that a flight cannot be changed, or refunded once it has been partially used. So, Lyn revealed that FlightHub deliberately instructed me to use a portion of the flight knowing that I would be locked into the ticket and that I could not change anything after I had.
Lyn provided me with an e-mail address and instructed me to craft an e-mail explaining my situation and I would receive a response in 24 to 48 hours. I did so, and the time since I have sent the e-mail has exceeded 48 hours.
The service, or lack thereof, that I have received from Flighthub has been extremely unprofessional and I am incredibly displeased with this organization. I strongly suggest the organization compensate me for essentially scamming me into taking this flight and refusing to change or cancel my flight. Compensation for dealing with this situation horribly will go a long way to change my opinion of this organization.

flight hub [protected]
be careful when using this site to purchase flight...as the
"price guarantee" box is deliberately designed to trick you- it does not state the price (right there) with the information and unless you are very very careful and try to remove it before pressing complete you will be charged an extra $20.00!

Very hard to see this when booking on a phone- which I'm sure this happen hundreds of times daily.

Does not make sense: you can add price guarantee at any time to your flight but can not remove it?

when you call the company they advise you no supervisor is available to speak with...so I guess they prefer to have this on twitter and complaint sites.

Hmmm...sounds very unprofessional.

I booked my flight through www.flighthub.com on November 16, 2014 for $ 1, 484.30 and called in to modify the dates on December 19, 2014. The lady on the phone booked me a new flight charging my credit card immediately for the new flight, and committed that I will get my refund on the previous flight in a few weeks.

To-date I haven't received my refund. I e-mailed their billing on February 04, 2015. They replied on Feb 05, 2015 that my refund will be issued soon. I followed up ten days later with another e-mail on Feb 15; they didn't reply. I followed up again on Feb 17 with an e-mail but still didn't get an answer.

Are these people not governed by any legislation, if not ethics?

I purchased the light ticket with FlightHub from April 2014. Due to the lost of one of the family member I had to cancel the ticket around July 2014. Since then, I have tried to contact and been asking for the refund which is $1501.24 CA. Every time I called, they said the refund is under the process and would take 2 billing cycles( 4-8 weeks) of waiting. So i waited and waited until today I called again asking about it. The agent lady said it was refunded on January 10, 2015. I checked my banking account, there is nothing. I asked her to email the proof of payment she told me It is better if I call and talk to another agent tomorrow. I have been waiting for my refund until today February, 2015 and haven't received any amount of refund from FlightHub. I am a student. The money is a lot for me. I'm writing this and hoping the organization could help with my complaint. I have learned my experience and would never use FlightHub again.

I cancelled my ticket on December 1, 2014 (more than 2 months ago!) and on December 1 after my cancellation I was told that I would get my refund within 4-6 weeks. It has been over two months and every time I called them they kept saying its "under process". Now when I called 2 days ago they said that the payment was never initiated and that it will take another 4-6 weeks from now!
I am a student and it is a lot of money for me. I used FlightHub often to book tickets to go home to see my parents but now after this bad experience I probably will never use FlightHub again. I don't know who to get in touch with or when they will refund my money.

The air company changed the departure times.
Either flighthub didn't know, or they knew but failed to inform me, the result is that I showed up at the wrong time and missed my plane.

Nothing wrong on my part, right ? You'd think that the air company or Flighthub would re-book or reimburse, or something ? Wrong, it's my fault, for not confirming that the departure times were still the same as when I bought the ticket...

Unbelievable !
It was a trip to Asia, so I bought another ticket, you can imagine my loss, in missing time, and in $$$$... enough said.
I don't think I will use them again.

Good Day,

I booked a ticket with you a few days ago [protected] and your agent spelt my name wrong. She cancelled the ticket, charged me $75.00 to do an 'investigation' and assured me that I would get that money back.
I then booked another ticket with the right name and got confirmation of that ticket [protected], I phoned my bank and the amount of $1375.86 has been taken off my credit card on Dec. 14, 2014 at 6:03 pm. Then your company tried to put that amount through on my credit card again at 7:18 pm the same day and was a declined. I talked to my bank today and the funds of $1375.86 are not on my credit card. You have that money, and, I have no ticket. Can you please give me that money back as soon as possible so I may make my flight arrangements? Ii have tried to talk to a supervisor in your twice in the last 2 days and have been told that no one is available. I am serious about this, you have my money and I want it back immediately.

I booked a flight to go home on 11th December, 2014. My flight Reference number is : [protected]. On the night before that I got very sick and I unfortunately could not travel. So I cancelled the ticket and I was told that I get a full credit to use to book another ticket to the same place and I have room to use the ticket for a year.

I have been trying to use my credit and all flighthub agents have done is put me on hold for 40 to 30 minutes and then cancel the call.All the times they have promised to call back and they never do.The customer service agents are not only very rude but inconsiderate of their customer's time. I have been exchanging between me and my boyfriend to call them but to no avail.

I am not stranded between just giving up that ticket with all the amount it cost and just give up and may be never see my family this Christmas season and my sick mum.

It is my credit that I paid for, all I want is to use it to book a new ticket but flighthub has done nothing but stress me even more without any kind of help. I have called and spoken to different customer service who all of them have done nothing at all to assist. I am lost, I am sad and mad at how they are treating me and my own money.

I booked a flight with FlightHub back in October when the prices were cheap from Victoria to Puerto Vallarta Mexico, where I then rented a house for myself and my partner at some expense. Nine days ago, I received an email from FlightHub that my itinerary has changed and I am responsible for calling Delta to find out what it was changed to. A little annoyed that this was my responsibility, but ce la vie I thought. After I did so, I was then told by Delta that the changes were not major and I needed to have my ticket re-issued by my travel agent -- a firm based in Montreal. After calling this company, they then redirected me to FlightHub to reissue the ticket, saying FlightHub had all responsibility for the ticket once it had been sold through them. So far, a little annoying, but still fine. Then I called FlightHub who told me after two confusing phone calls that my connections would no longer work and Delta had no choice but to CANCEL my ticket for a full refund. That was the only option. All other flights around the same time were booked. This seemed incredibly unjust (as I had rented a place down there, taken time off work, etc) and so I called Delta to confirm that they in fact couldn't do anything. In fact, they could. They put me on an earlier Alaska Airlines flight so everything would work. I was then to call back FlightHub to have my ticket re-issued, only to have them tell me there was a problem with another connection. They didn't offer to call Delta to deal with it. So once again, back to Delta, who tell me the agents at FlightHub don't know what they are talking about, and the connections are fine. Back to FlightHub for another hour-long phone call on hold. The agent will not take my word that the connections are fine and interrupts me several times during the conversation. Generally condescending attitudes throughout my experience with FlightHub staff. After asking her to call Delta to sort it out, it is finally sorted out. 4 hours later -- too much time wasted and not worth the money spent on the ticket. Terrible customer service and bad business practice. FlightHub should sort out these issues directly with the airline, not force the customer to spend hours on the phone armed with only misleading and inaccurate information from their staff.

Booked a flight for my wife and my daughter. Flight Hub Booking Reference Number: [protected]. Date of transaction: Nov 11, 2014. Today on November 20/2014 (one day before the flight) I received an email from Flight Hub that my confirmed tickets has been cancelled because the fare price of this flight segment has been cancelled. If I want to get the same flight I have to pay $1000 more what I paid initially. According to Flight Hub rep, China Eastern Airlines is asking more for these tickets now and they cannot honor the price what I paid. This is a big FRAUD. I paid the full price what was asked on Flight Hub website on Nov 11/2014 and even flight hub confirmed the tickets and now they are refusing to honor the price. What a big hassle I am in now. Very POOR service.
I spoke with the supervisor Brando (ID# 3055BD) and he was unable to help me with this at all. As per Brando, no one can help me with this issue. What a professionalism (piece of ###).
I was sent the confirmation email on Nov 12/2014 that "Your reservation is booked and your electronic tickets are ready! No need to call us to reconfirm this reservation." I was even provided with China Eastern Airlines eTicket Numbers.
I insist everyone not to use Flight Hub. Very bad service.

I purchased a 2 tickets with FlightHub and they are refusing to honour their policy cancellation that was provided to me at the time of purchase.
I called to change my flight from one destination to another, the trip is in 2 months, and they refuse to let me do that even if I paid the fee they state in their change/cancellation policy on their website as well as on my itinerary and email. I then tried to cancel the whole trip and pay the fee for that and they will not let me. Only thing I can do is pay a fee to "hold" my trip for one year. Meaning same destination and the same people. NO CHANGE. All I want to do is change my destination without forfeiting all my money. Im taking my mother who has cancer on a lovely vacation for finishing her chemotherapy and its turning into hell for me. Your reps are rude and very ignorant to me. Getting a supervisor on the phone is impossible (currently waiting 1.5 hours on the phone ON HOLD). Im getting told there is absolutely nothing they can do but "hold" the vacation for a later time. I can't even get a credit for another trip, change, or even cancel my trip.

Problem Date: November 20, 2014
Purchase Date: October 11, 2014
Reference No.: [protected]
Sales Rep:

All I want to do is change my destination.

After attempting to book a flight with this company on their online website via my iPad, and waiting through a very long loading time on the confirmation page, I was alerted that "my request could not be processed at this time" and i was sent back to the first page to start my booking all over again. I waited a little while and saw no email confirming anything, so i assumed since i never saw a "thank you for booking" or any type of booking confirmation (AND A MESSAGE SAYING THAT IT COULD NOT BE PROCESSED AT THIS TIME), that i was still without a flight. Since the flights were on sale i decided to go directly through the airline and grab one of the last sale seats. Two days later while checking my CC payments i noticed that i had two charges from the airline. So i went in my email and saw that an email had come through later that night from FlightHub confirming the flight that was what i had thought to be "not processed". I called the company and was on the phone with them for over an hour. Throughout the conversation i was told that I was lying about the information, that it was too bad and it was non refundable and that i would need to try to cancel the 2nd flight i booked through the actual airline. I said that since it was a fault of FlightHub not AirCanada, that i would like to speak to a supervisor and explain to them what happened, as since it is an error from FlightHubs page they should be the ones to refund the flight. The supervisor told me that i was out of luck and that he felt since i did not print the notification that the flight didnt go through that i was lying. I asked to speak to a manager and I was informed that there are NO MANAGERS for this company. The company just doesnt have them, and he is the highest up person that I would get to talk to. Now i have two flights for myself on the same days. My sale flight just became twice the price :) Thanks flighthub.

I decided to book flight through the website www.flighthub.com. I choose the dates and booked the flight, but after one week I needed to cancel it, ‘coz of some personal problems. I spoke with the rep, who agreed to cancel my tickets, but after that I heard promises and this jerk did nothing at all. Of course, in the end he told me that it was impossible and no money back. So be careful if you use this website or leave comments if you have horrible experience with this company.