Menu
For Business Write a review File a complaint
FlightHub Customer Service Phone, Email, Contacts

FlightHub
Reviews and Complaints

www.flighthub.com

Learn how the rating is calculated

1.5 18 Reviews 689 Complaints
Claimed
FlightHub has claimed their business profile
Write a review File a complaint

FlightHub Complaints 689

ComplaintsBoard
R
5:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FlightHub ticket cancelled

I booked a flight to go home on 11th December, 2014. My flight Reference number is : [protected]. On the night before that I got very sick and I unfortunately could not travel. So I cancelled the ticket and I was told that I get a full credit to use to book another ticket to the same place and I have room to use the ticket for a year.

I have been trying to use my credit and all flighthub agents have done is put me on hold for 40 to 30 minutes and then cancel the call.All the times they have promised to call back and they never do.The customer service agents are not only very rude but inconsiderate of their customer's time. I have been exchanging between me and my boyfriend to call them but to no avail.

I am not stranded between just giving up that ticket with all the amount it cost and just give up and may be never see my family this Christmas season and my sick mum.

It is my credit that I paid for, all I want is to use it to book a new ticket but flighthub has done nothing but stress me even more without any kind of help. I have called and spoken to different customer service who all of them have done nothing at all to assist. I am lost, I am sad and mad at how they are treating me and my own money.

Read full review of FlightHub
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
4:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FlightHub bad service/sudden flight changes

I booked a flight with FlightHub back in October when the prices were cheap from Victoria to Puerto Vallarta Mexico, where I then rented a house for myself and my partner at some expense. Nine days ago, I received an email from FlightHub that my itinerary has changed and I am responsible for calling Delta to find out what it was changed to. A little annoyed that this was my responsibility, but ce la vie I thought. After I did so, I was then told by Delta that the changes were not major and I needed to have my ticket re-issued by my travel agent -- a firm based in Montreal. After calling this company, they then redirected me to FlightHub to reissue the ticket, saying FlightHub had all responsibility for the ticket once it had been sold through them. So far, a little annoying, but still fine. Then I called FlightHub who told me after two confusing phone calls that my connections would no longer work and Delta had no choice but to CANCEL my ticket for a full refund. That was the only option. All other flights around the same time were booked. This seemed incredibly unjust (as I had rented a place down there, taken time off work, etc) and so I called Delta to confirm that they in fact couldn't do anything. In fact, they could. They put me on an earlier Alaska Airlines flight so everything would work. I was then to call back FlightHub to have my ticket re-issued, only to have them tell me there was a problem with another connection. They didn't offer to call Delta to deal with it. So once again, back to Delta, who tell me the agents at FlightHub don't know what they are talking about, and the connections are fine. Back to FlightHub for another hour-long phone call on hold. The agent will not take my word that the connections are fine and interrupts me several times during the conversation. Generally condescending attitudes throughout my experience with FlightHub staff. After asking her to call Delta to sort it out, it is finally sorted out. 4 hours later -- too much time wasted and not worth the money spent on the ticket. Terrible customer service and bad business practice. FlightHub should sort out these issues directly with the airline, not force the customer to spend hours on the phone armed with only misleading and inaccurate information from their staff.

Read full review of FlightHub
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
7:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FlightHub cancelled my tickets on last minute

Booked a flight for my wife and my daughter. Flight Hub Booking Reference Number: [protected]. Date of transaction: Nov 11, 2014. Today on November 20/2014 (one day before the flight) I received an email from Flight Hub that my confirmed tickets has been cancelled because the fare price of this flight segment has been cancelled. If I want to get the same flight I have to pay $1000 more what I paid initially. According to Flight Hub rep, China Eastern Airlines is asking more for these tickets now and they cannot honor the price what I paid. This is a big FRAUD. I paid the full price what was asked on Flight Hub website on Nov 11/2014 and even flight hub confirmed the tickets and now they are refusing to honor the price. What a big hassle I am in now. Very POOR service.
I spoke with the supervisor Brando (ID# 3055BD) and he was unable to help me with this at all. As per Brando, no one can help me with this issue. What a professionalism (piece of ###).
I was sent the confirmation email on Nov 12/2014 that "Your reservation is booked and your electronic tickets are ready! No need to call us to reconfirm this reservation." I was even provided with China Eastern Airlines eTicket Numbers.
I insist everyone not to use Flight Hub. Very bad service.

Read full review of FlightHub
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
2:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FlightHub change of destination

I purchased a 2 tickets with FlightHub and they are refusing to honour their policy cancellation that was provided to me at the time of purchase.
I called to change my flight from one destination to another, the trip is in 2 months, and they refuse to let me do that even if I paid the fee they state in their change/cancellation policy on their website as well as on my itinerary and email. I then tried to cancel the whole trip and pay the fee for that and they will not let me. Only thing I can do is pay a fee to "hold" my trip for one year. Meaning same destination and the same people. NO CHANGE. All I want to do is change my destination without forfeiting all my money. Im taking my mother who has cancer on a lovely vacation for finishing her chemotherapy and its turning into hell for me. Your reps are rude and very ignorant to me. Getting a supervisor on the phone is impossible (currently waiting 1.5 hours on the phone ON HOLD). Im getting told there is absolutely nothing they can do but "hold" the vacation for a later time. I can't even get a credit for another trip, change, or even cancel my trip.

Problem Date: November 20, 2014
Purchase Date: October 11, 2014
Reference No.: [protected]
Sales Rep:

All I want to do is change my destination.

Read full review of FlightHub
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
7:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub faulty website results in surprise charges

After attempting to book a flight with this company on their online website via my iPad, and waiting through a very long loading time on the confirmation page, I was alerted that "my request could not be processed at this time" and i was sent back to the first page to start my booking all over again. I waited a little while and saw no email confirming anything, so i assumed since i never saw a "thank you for booking" or any type of booking confirmation (AND A MESSAGE SAYING THAT IT COULD NOT BE PROCESSED AT THIS TIME), that i was still without a flight. Since the flights were on sale i decided to go directly through the airline and grab one of the last sale seats. Two days later while checking my CC payments i noticed that i had two charges from the airline. So i went in my email and saw that an email had come through later that night from FlightHub confirming the flight that was what i had thought to be "not processed". I called the company and was on the phone with them for over an hour. Throughout the conversation i was told that I was lying about the information, that it was too bad and it was non refundable and that i would need to try to cancel the 2nd flight i booked through the actual airline. I said that since it was a fault of FlightHub not AirCanada, that i would like to speak to a supervisor and explain to them what happened, as since it is an error from FlightHubs page they should be the ones to refund the flight. The supervisor told me that i was out of luck and that he felt since i did not print the notification that the flight didnt go through that i was lying. I asked to speak to a manager and I was informed that there are NO MANAGERS for this company. The company just doesnt have them, and he is the highest up person that I would get to talk to. Now i have two flights for myself on the same days. My sale flight just became twice the price :) Thanks flighthub.

Read full review of FlightHub
Hide full review
ComplaintsBoard
V
8:09 am EDT

FlightHub rep lies and gives fake promises

I decided to book flight through the website www.flighthub.com. I choose the dates and booked the flight, but after one week I needed to cancel it, ‘coz of some personal problems. I spoke with the rep, who agreed to cancel my tickets, but after that I heard promises and this jerk did nothing at all. Of course, in the end he told me that it was impossible and no money back. So be careful if you use this website or leave comments if you have horrible experience with this company.

Read full review of FlightHub
Hide full review
ComplaintsBoard
C
8:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've phoned Flighthub customer care number to change an air line reservation or getting info what possibilities were. The guy at the phone clearly misunderstood my request (since most of them have clearly a foreigner accent) and I've got charged almost twice the cost of my reservation because weird fees, far more than loosing the past reservation and buy...

Read full review of FlightHub and 5 comments
ComplaintsBoard
R
10:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FlightHub has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

. On 10:30am, Monday, June 23, 2014 my new husband and I arrived at the Albq. airport to travel to Madrid, Spain. Upon trying to check in, we were told our tickets were invalid because we would arrive later than our connecting flight left. We called Flight Hub and Iberia multiple times, each of which said it was the other's fault. The story as I understand...

Read full review of FlightHub and 41 comments
ComplaintsBoard
T
8:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Supposedly offers cheap air tickets. They appear to undercut other travel sites by cheating consumers with hidden fees. **FRAUD ALERT** Flighthub appears to be a complete and utter fraud. I purchased 5 air tickets from their site and was careful to "unselect" the stupid travel insurance. But separate from travel insurance is a "price guarantee fee" of...

Read full review of FlightHub and 24 comments

FlightHub Reviews 0

Looks like FlightHub has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About FlightHub

Screenshot FlightHub
FlightHub is a Canadian online travel agency that offers flights, hotels, car rentals, and vacation packages. It was founded in 2009 and is headquartered in Montreal, Quebec. FlightHub is known for its low prices and easy-to-use website, which allows customers to search for and book travel arrangements quickly and easily. The company has a team of travel experts who are available to assist customers with their travel plans and to answer any questions they may have. In addition to its website, FlightHub also has a mobile app that allows customers to book and manage their travel plans on the go.
How to file a complaint about FlightHub?

Here is a comprehensive guide on how to file a complaint against FlightHub on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with FlightHub in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with FlightHub. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against FlightHub on ComplaintsBoard.com.

Frequently asked questions (FAQ) about FlightHub customer service
Expand Collapse all
Can I book last-minute flights with Flighthub?

Yes, Flighthub allows customers to book last-minute flights. However, prices may be higher for last-minute bookings.

Is Flighthub cheaper than other travel booking websites?

Flighthub's prices are generally competitive with other travel booking websites. However, prices can vary depending on the destination and time of year.

Does Flighthub have any customer complaints?

Flighthub, like any business, has received customer complaints in the past. However, they are generally well-reviewed and have a good reputation.

Does Flighthub have partnerships with airlines?

Yes, Flighthub has partnerships with a wide variety of airlines.

Can I book international flights with Flighthub?

Yes, Flighthub allows customers to book international flights to destinations all over the world.

Does Flighthub offer loyalty rewards or frequent flyer miles?

No, Flighthub does not offer loyalty rewards or frequent flyer miles.

Can I book a hotel with Flighthub?

Yes, Flighthub allows customers to book hotels and rental cars in addition to flights.

Does Flighthub have a mobile app?

Yes, Flighthub has a mobile app that can be downloaded for free from the App Store or Google Play.

Does Flighthub offer travel insurance?

Yes, Flighthub offers travel insurance that can be purchased at the time of booking.

Is Flighthub's website easy to navigate?

Yes, Flighthub's website is easy to navigate and user-friendly.

Does Flighthub charge hidden fees?

No, Flighthub does not charge hidden fees. All fees and charges are clearly disclosed at the time of booking.

Can I cancel my booking with Flighthub?

Yes, you can cancel your booking with Flighthub, subject to the terms and conditions of the airline.

Does Flighthub offer refunds?

Yes, Flighthub offers refunds for cancelled flights, subject to the terms and conditions of the airline.

Are Flighthub's customer service representatives helpful?

Yes, Flighthub's customer service representatives are helpful and knowledgeable. They are available 24/7 to assist customers with any questions or concerns.

Is Flighthub a scam?

No, Flighthub is not a scam. They are a legitimate travel booking website that has been operating for many years.

Does Flighthub have a good reputation?

Flighthub has a good reputation and many positive reviews from customers who have used their services.

Is Flighthub safe to use?

Flighthub is safe to use. They use secure encryption technology to protect your personal and financial information.

Are Flighthub's prices legitimate and reliable?

Flighthub's prices are legitimate and reliable. They have a price guarantee policy that ensures customers get the best price possible.

Can I trust Flighthub to book my flights?

Flighthub has a good reputation and many satisfied customers, so you can trust them to book your flights.

Is Flighthub a legitimate travel booking website?

Yes, Flighthub is a legitimate travel booking website that has been operating since 2012.

Overview of FlightHub complaint handling

FlightHub reviews first appeared on Complaints Board on Jul 7, 2013. The latest review I need help with a refund that still hasn't been processed yet was posted on Aug 27, 2024. The latest complaint Partial trip cancellation by airline - flighthub not helping was resolved on Mar 08, 2023. FlightHub has an average consumer rating of 1 stars from 707 reviews. FlightHub has resolved 73 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.0
106141 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. FlightHub Contacts

  2. FlightHub phone numbers
    +1 (800) 900-1431
    +1 (800) 900-1431
    Click up if you have successfully reached FlightHub by calling +1 (800) 900-1431 phone number 0 0 users reported that they have successfully reached FlightHub by calling +1 (800) 900-1431 phone number Click down if you have unsuccessfully reached FlightHub by calling +1 (800) 900-1431 phone number 6 6 users reported that they have UNsuccessfully reached FlightHub by calling +1 (800) 900-1431 phone number
    Customer Service
    +1 (647) 689-2956
    +1 (647) 689-2956
    Click up if you have successfully reached FlightHub by calling +1 (647) 689-2956 phone number 0 0 users reported that they have successfully reached FlightHub by calling +1 (647) 689-2956 phone number Click down if you have unsuccessfully reached FlightHub by calling +1 (647) 689-2956 phone number 0 0 users reported that they have UNsuccessfully reached FlightHub by calling +1 (647) 689-2956 phone number
    International
    +1 (800) 900-1431
    +1 (800) 900-1431
    Click up if you have successfully reached FlightHub by calling +1 (800) 900-1431 phone number 0 0 users reported that they have successfully reached FlightHub by calling +1 (800) 900-1431 phone number Click down if you have unsuccessfully reached FlightHub by calling +1 (800) 900-1431 phone number 0 0 users reported that they have UNsuccessfully reached FlightHub by calling +1 (800) 900-1431 phone number
    Toll free
    +1 (659) 201-4400
    +1 (659) 201-4400
    Click up if you have successfully reached FlightHub by calling +1 (659) 201-4400 phone number 0 0 users reported that they have successfully reached FlightHub by calling +1 (659) 201-4400 phone number Click down if you have unsuccessfully reached FlightHub by calling +1 (659) 201-4400 phone number 0 0 users reported that they have UNsuccessfully reached FlightHub by calling +1 (659) 201-4400 phone number
    Local
    More phone numbers
  3. FlightHub emails
  4. FlightHub address
    11 1/2 Second Street West, Cornwall, Ontario, K6J1G3, Canada
  5. FlightHub social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 30, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.