FlightCatchers.com
reviews and complaints

Dear sirs,

I booked a ticket with flightcatchers Uk they rescheduled my flight initially the day was not suitable for me so I ask for an alternate day thought they changed my flight I should not be charged anything as they disturb my schedule but they charge me £150 for that. Then they rescheduled my flight again after a week time. And two days before my flight they cancelled my flight and when I call them they said it's not us but airline who cancelled the flight but I am sure they get refund from airline now they are not willing to pay refund. When I get upset and ask for full refund they said they will deduct admin fee why should I pay anything I only get stress since I book ticket with this agency. They provide me an email address from refund request but they put blocker on email so every time I am sending email it's bouncing back. I wanted to report against this fraud and now I want my full refund including £150 which they charge me for rescheduled flight changes mAde by them.

I had to change my return date and the person from flight catchers said that because of covid there is no admin fees but you have to pay airline tax and they charge me £44 each which made £220 for 5 of us.
Later i had to change again as i changed the wrong time and contacted the airline and asked them and they didn't change any money or tax and also said because of covid we don't charge anything for changing tickets.
Which means the travel agent charge me for no reason.
I even tried to contact them but they did not bother to reply back.
I have all the email.
I am really upset and want my money back.
Please help.
Many thanks
Kind Regards
Shazia

Through no fault of mine, the airline we were due to travel with has cancelled, I was informed by another person travelling on the same flight of its cancellation, I had to contact flightcatchers to confirm this and when I requested for a refund I recieved back embarrassing responses, I've now been threatened to be charged £800 for them to just request for a refund, I've tried escalating the complaint but the same person keeps responding totally ignoring my complaints, please advise

I travelled in March 2020 with my children, and booked a return flight with Flight catchers for April 25th 2020. They cancelled it due to Covid 19, and when I requested for a different day for my return, they said there are no flights available on the dates that I want, so I then asked for a refund. They said I will receive a refund in 4-8 weeks.
When the flights were open, and I wanted to return to UK, I contacted Flightcatchers, the agent's name and email address is : [protected]@flightcatchers.com Huzaifa Wahab
[protected]@flightcatchers.com Sarmad Shahab
They didn't reply after I asked for a new booking, and my refund update, all messages were automated.
I had to return with a different airline, with my two children, and I had to pay more for my tickets.
I am contacting them by phone, but after they listen to my query, they cut my call, and then stopped picking up my calls.
I need my refund, as I am a single mum, and that's my hard earned money.
They have been doing this to many customers, as you can see on the trust pilot website, the complaints are the same issues as mine.

I tried sending an email, letting the agents know that I will be complaining, and taking action, but their email did not exists.

My Booking Ref : 199153
e - ticket number : [protected]
Airline : etihad airlines

I have been a customer with Flight Catchers for more than 7 years. I recommended them to many of my family and friends. I bought my tickets 5 months in advance to fly to Pakistan. They sold me tickets for £535 each which they said was discounted price. I would like to mention here that one of my friends bought her tickets from Southall travels with same airline and were cheaper than mine and her stay was for 6 weeks while mine was for 3.5 weeks only. She had a free change as well. When I questioned Mr Ubaid (Walter), he said no that must be another airline when I knew it was same airline. I wanted to extend my stay and asked them how I can do it. The gentleman Mr Ubaid (Walter) assured me that once I reach Pakistan he will sort it out and I will have to pay between £50-100 each ticket & I can extend my flight. My mother had a serious accident and I was going to visit her after 3 years and I wanted to spend more time with her. I explained this to Mr Ubaid but in vain. At the time of booking I told them that I had medical problem so I need bulk head seats. He assured me that a request has been sent and if I reach airport early they can give me the bulk head seats. I reached the airport 4 hours before my flight time and asked for bulk head seats. To my surprise there was no request and all the seats were issued so I was given the very last seats in the plane that too one was with my little son and one was not with me where my other young son had to sit all that time in the flight on his own. I was very upset. When I reached Pakistan I sent Mr Ubaid (Walter) messages but he continuously said nothing can be done and then he said it will be £971 for 3 tickets to extend my stay. I told him that in that amount I can plan another visit. I contacted Gulf Air and then went to their office personally in Lahore. They told me that I had a discounted fare through a third party travel agent. The ticket I bought was for £491. We told them that we paid £535 and it was not a special fare. They informed us that they could not help us because we had booked our tickets though a travel agent. Had we booked with them directly they could have tried to help us. I was really upset and angered by the action of the travel agency and the fact that they overcharged us by £44 each ticket. (I bought 4 tickets from them). Do Flight Catchers have any integrity or honour when dealing with their customers ? I will be filing a complaint against them to the travel agency Ombudsman. If after reading my review you feel you have been robbed or cheated by Flight Catchers it would be in your best interest to contact the Ombudsman and state your case. Shame on them. They have no fear of God.