Mango Airlines Customer Service Contacts
South Africa - 1627
Yesterday (28/12/2020) around 3pm, I tried booking a flight, whilst processing the payment on the site, it kicked me out and displayed a system error message; "an error occurred please try again". When I tried again, I was able to make the booking and the booking was successfully done. However, Mango deducted double - both flights (including the flight before displaying system error).
I went to the Mango guest service at the CPT Int. Airport, the consultant cancelled the first booking and asked that I call your refunds department today(29/12/2020). Now, I have been trying to get hold of the refunds department since 9am this morning to no avail. All I have been getting is; "Thank you for your patience - your call will be attended to shortly" - SINCE 9am and now it's after 11am...
The Tickets' reference are as follows:
1. TQQGHL (Which the consultant at the CPT Int. Airport Cancelled)
I had booked flights in April this year with Mango airlines and due to lockdown rules, I was not able to fly. I received vouchers from them, however I have lost my job and am unable to feed my children right now. I have called and emailed numerous times and it has been a mission getting through to them. I have finally spoke to a very brash lady at refunds who said there's nothing she can do but I can speak to customer care to see if they can help me. She did not let me finish my sentences, and blindly transferred me while I was still speaking to her. I cannot believe that I was pleading with her for help and was not even a little rude, yet she responded like she did. Customer care is saying that only refunds can help. It's Christmas next week and I can't even afford to feed my family. Please help. This is a situation beyond my control (and I understand Mango's too.
My booking reference numbers are: THFVRC and THFSWX.
Sections 17 and 47 of the CPA regulates on voluntary cancellations by a consumer as well as cancellations arising out of the inability of a supplier to provide a service, either due to their own fault or circumstances that are outside of their control. The declaration of a State of national disaster forced both consumers and suppliers, to cancel advance bookings and reservations due to the travel bans and restrictions on gatherings. It is therefore common cause that, in most cases, none of the parties are at fault where a cancellation must be processed.
As per Section 17 of the CPA suppliers can charge a reservation deposit and a reasonable cancellation fee should a consumer cancel prematurely. However section 17(5) provides that "17 (5) A supplier may not impose any cancellation fee in respect of a booking, reservation or order if the consumer is unable to honour the booking, reservation or order because of the death or hospitalisation of the person for whom, or for whose benefit the booking, reservation or order was made". It is therefore clear in the above section "that consumers are not to be penalised for a cancellation that is due to illness or death". It is the interpretation of the CGSO, based on the intention behind section 17(5) of the CPA, that consumers are entitled to full refunds when they cancel due to the travel bans and restrictions on gatherings.
Please help me. I just want a refund.
I Sagren Pillay travelled from King Shaka International to O R Tambo on flight JE252 departed at 1.20pm. My cologne of INVICTUS which cost over a R1000 was stolen from my luggage and I was left with an empty box. This is totally unacceptable behavior from the staff who we intrust with our bags. Please let me know how this cologne will be replaced as I will be like to use Mango airline to travel again. Please can someone contact me [protected].
I booked 5 flights to PE in september for a 90th birthday suprise celebration on the 16th October. On the 11 October Mango canceled all the flights - they dont fly those days anymore. I called and they finaly answered confirmed that they will refund - cash - not voucher - I asked. Unfortunately I was not in the finacial possition to buy 5 new tickets so i resheduled the children to fly in on the friday evening ( this was now on the day of the birthday and they missed the lunch suprise) they only had the choice of flying back home on the sunday at lunch time so spent R6000 on just 48hours. I however with my younger son agreed to the cash refund and rebooked a flight with a different airline paying R4000 for 2 tickets. Then the fight began. for 1 month nobody bothered to reply to the refund request until i took to facebook. Then I finaly got a answer refusing a refund and only offering a voucher - non negotiable even though thier own Terms and Conditions satate a refund if they cancel. So backed into a spot and wanting to use the voucher towards the christmas vist to PE i accepted. now another month later and I am still waiting for the voucher. I email daily and no reply. The flights are now full and I no longer are able to travel due to the covid hot spot. So mango you have ruined not only a sweet hard working old mans 90th birthday but the opertunity to see him for what may be the last christmas. I wait in anticipation for a reply ...Have now taken to posting in every spot i can hoping for a contact
In February I booked flights for myself and Mrs Lorinda King to travel JNB to Durban 19th march returning...
I was on flight JE 817 on 19/11/20. Shocking to see that the cabin crew did nothing to ensure the wearing of masks. Many passengers removed their masks after take-off and only after a request by me that the 2 passengers seated in front of me must wear masks, did the one lady request the gentlemen to wear their masks. This was never followed up and they subsequently removed it again. I requested to be moved to the back where there were unoccupied seats. My requests were initially declined on the basis of "those seats are for passengers who have covid". I expressed my horror that we were on a flight where there were known COVID infected passengers! Obviously rubbish! I challenged this idea but no explanation was given. I was told that I could move.
To not wear masks in a public space is a criminal offense and Mango is oblivious to this or support criminal behavior!
I have been trying for more than two weeks to contact mango medical to arrange wheelchairs for my wife and myself.
Hours have been soent hanging on and no contact has been possible.
Contact was made on the 11/11/2020 requesting the forms but to date no reply.
This is the last time I will ever fly mango and I will make sure that my freinds and family do not go through the same hoops.
H b record
Booked tickets with mango for sep 2020 that were cancelled due to covid_19. Could not use the voucher as the price for the same flight in december has trebbled, making voucher worthless being over 65, I am entitled to a refund but to date they have refused to pay me & I have been shunted around between travelstart & mango for months. Now my emails are just ignored!! Very bad service!! :- (
On 11 sept 2020 I booked 2 passengers onto flight je826 from george to or tambo departing george at 16h30 on...
On 12 September 2020 I booked a Mango flight (JE817) for travelling on 13 October 2020 from OR Tambo airport to George (GRJ) at a cost of R790.37. E-ticket and confirmation were received. Upon arrival at OR Tambo on 13 October I was informed that the flight had been cancelled and that the next available flight was only on 15 October 2020. As I had to get to George on 13 October I had to book with another airline at a cost of R1 922. I was told by staff at the Mango counter that I could claim a refund. However, none of the calls I have made to their "Refund" number have so far been answered. I have phoned numerous times, holding on for more than 30 minutes every time I called. Several emails to the company have also gone unanswered. I am at wit's end and don't know what to do further to claim a refund.
Can you please assist?
To whom this may concern: I want to file a complaint concerning Mango Customer Service. In the past few...
I've been calling the Call Centre, the Guest Care, Mango Refunds for 2 days. I've spend 2 hours on the phone, but all I hear is that All Our Agents are currently busy.
I need to know very urgently if the followng flights continue: Booking Reference: TLTNBL & TLTMZS as I cannot find any information on flight status on the website: error... only flights display is from 1 December.
I have received NO communication that any flights have been cancelled on this route.
My mother was scammed by the checked in counter person while embarking on a flight from Johannesburg to Port Elizabeth. he insisted she pay R600 cash only to him for luggage which was included in her ticket.
I was not able to assist her with check as I usually do because of COVID rules-
This is unacceptable and I do hold the Airline responsible for this corrupt behavior.
Mango changed my flight from an early morning flight to mid day flight
I tried to get a refund from the airline as the change in flight time is not suitable.
I have scheduled meetings, rented a car & business obligations that cannot change
They refuse to give me a refund, only a voucher
It is unacceptable I cannot use the voucher for an earlier flight. I need a refund in order to book with another airline
I have been trying to get hold or Mango airline via email and phone and this is something basic, I just need to reset my username and password as i haven't been on the website for more than a year. I have tried phoning the whole day, different time slots and you just hold on the whole time for long periods of time. How am i suppose to get assistance if no one is even answering an email.
Due to lockdown, my flight ref tjdfrm from or thambo to king shaka on 09/04/2020 was cancelled.
25/03/2020 email to mango to request voucher no responce.
[protected]/06/2020 emails sent no voucher received
08/06/2020 still no voucher received
Kindly assist please me with a refund. I don't need to fly anymore.
Reference Number: SMRRBV
I was emailed on 26 March 2020 by Andile Dunga at Mango that my refund was done and processed and with the finance department for payment.
Today is 2 July 2020, almost 4 months later and still no refund.
I am wondering if I should mention that I have queried it with Chantel Mclean at the refunds department as well.
I really don't know what to do anymore.
I live in the UK and flew to S. A and the flew mango from S. A to Zanzibar. When trying to return to S. A...
I flew with your airline in 24 March 2020 at 19h25 from Lanseria to Capetown, my flight was booked for 13h10...
I purchased x4 tickets for x4 Male adults to Cape Town to go and watch the Super Rugby at Newlands on the 9th March 2020.
Later the month Super Rugby cancelled the rugby due to corona Virus. Since then 15 March I have been trying to get hold of Mango to get the flights canceled and refunded as teh rugby is cancelled.
Finally I got hold of Kwane on the 25 March @ 09:25, after explaining everything she only gave me vouchers that is valid for 6 months. I tried to explain Im not sure if the rugby will be on in 6 months times . Her responds was I can use the vouchers for other flights??? I dont want to fly anywhere and spend extra money?
I feel this is extremely unfair and now I am R10000 short and not refunded due to the virus and Mango is smiling having the money?????