First Abu Dhabi Bank [FAB]

In the month of november 2018, a premium amount is deducted of aed 1000 without asking confirmation on this. While I get the first statement I have found such deduction from my credit card. I sent a mail to reverse the said charges and also talk to customer care he replies that you have to intimate us within 30 days while explaining that I have informed and also mail them he said now we can not reverse the said charges. Also while asking them to connect to your manager they hold the phones for several hours and at the end we need to disconnect the call.

Also they are not reply to mail send to them @ atyourservice@bankfab.com. I request you to please do the needful.

Thanks and regards,

Darshankumar gadhiya

Hi,

Myself prabhakar, I am holding a credit card issued by fgb, until it was with fgb service quality was desirable but since fab took over there service has gone worst. I had made several calls to fab 24/7 customer care to issue me new credit as as my current card has expired. Every time they are giving me excusess for delays. I would request fab team if you happen to see my message then please contact me on [protected] if you want to retain a regular customer.

Thanks

Last November 24, I went to FAB Branch in Reem Island Boutik Mall to update my Emirates ID and Passport because my account was locked. A few days after I was able to use my card in paying my phone bill and purchasing online. December 15, i was trying to purchase some stuff in the grocery store, my card was declined. Now, I call their customer service asking why my purchases are declined. They said that account was locked and debit is restricted because I wasnt able to update my Emirates ID and Passport. Which I have done weeks before. I was not informed about this and that I never received a call about this issue. I have been calling FAB's Customer Service for the past 12 days asking for an update. They keep on saying that they will escalate this issue etc. But nothing is happening. I have no cash and my credit card is due on Jan 2. I was hoping this issue will be resolved before that date which I know this bank would not deliver since their promises of calling me to update the status never happened. I just want this to be over and done with. I can't keep on calling them every other day just to ask for updates. Especially their wait time is more than 30minutes!