First Abu Dhabi Bank [FAB] review: Formal complaint regarding refund request

Dear First Abu Dhabi Bank Customer Service,

I hope this email finds you well. I am writing to express my dissatisfaction with the service I have received regarding a recent refund request.

On December 8th, your customer service representative contacted me, and after further discussion, I agreed to the refund of 1225 AED. However, despite my numerous attempts to follow up on the matter, subsequent calls were met with direct refusals, and the situation remains unclarified.

I am disappointed with the poor attitude displayed by your customer service team, and the experience has been both frustrating and time-consuming. I understand the necessity to appeal, but the lack of clarification and uncooperative responses have made the process unnecessarily challenging.

I specifically requested a response from customer service representative Shaima but, unfortunately, have not received any communication after waiting for several days.

I urge you to investigate this matter promptly and provide a resolution at the earliest convenience. Your attention to this issue is greatly appreciated.

Sincerely,

Yongye Wu

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