Firestone Complete Auto Care
Reviews and Complaints

I have been with Firestone for over 10 yrs. I thought they was taking a turn for the better. But yet again another big corporation giving customers a disappointment with over chargers. I'm referring to diagnostic testes. Why chargers some customers diagnostic fee if they already know what wrong with there vehicle. That's a unnecessary charge for some of us. Why would I have to pay Firestone to tell me something I already know. Other then that Firestone have given me great service. Firestone rather loss hundreds of dollars over a unnecessary fee. Never understood that of big corporations.

This makes twice this has happened that I'm given one price then the next day it went higher. This is not how you keep costumers. The first time they even messed my car up by not connecting a hose back up. Each it ended up costing me a lot more money, ended up at the dealership that fixed the problem for a 100 dollars. That car even was going to a cancer patient in need. This time they gave me a price then it went up the next morning, I try to keep my cars in good shape to be donated to carcer patients. When people are price gouging it doesn't help. We will never be returning to a company that deals in the manner they're doing!

I called last week to make an appointment to change the oil in my Fiat 500, I dropped the car off 15 minutes prior to the 11 o'clock appointment time. It is now 2:38 pm and I was told it was being worked on now and they would call when it's done. My time is worth something, I made an appointment to get it done quickly. This is piss poor management. Don't think I will waste my day off waiting on these people again.

My nightmare started on 1 February 2024; I brought my vehicle into the Firestone Complete Auto Care: located at 1031 Mount Zion Road, Marrow, Georgia 30260 at 7;30 am for my appointment at 8 am to replace the brakes and rotors. Also, I was to get an oil change. At the time of making the appointment I was told my vehicle would be completed before noon because I had to go to work. I explained to Jamie who took the appointment that I had a dentist appointment that morning at 8:30 so if my vehicle would not be completed. I would schedule for Saturday, but I was assured my Vehicle would be complete by noon, so I made the for Friday, February 1, 2024. I returned from my dental appointment at 11;50 am, and nothing had been done to my vehicle. So, Jamie apologized and asked me to bring my vehicle back on Saturday, February 2, 2024, and I agreed to bring my vehicle in again at 8am so, I could be out in time to go to work. About 11 am on Saturday, February 2, 2024, my vehicle was lowered, and the mechanic started to pull my car out of the bay and then it started smoking so he pulled it back up to the lift. 30 minutes later the mechanic asked me did the manager talk with me about my vehicle and i told him no, So, he explained to me that drained my transmission fluid instead of my oil and put ne oil on top of old oil cause it to be overfull. The manager Cornell never talked to me to inform me of what occurred with my vehicle. About 1pm I was told I would be given a rental car, but I had to pay my bill in full before I would be given a rental car for damages that Firestone caused. so. I paid the $713.90. I called and complained to the corporate office, and I was told someone would call me in 24 to 48 hours and that never happened. I was called on Monday, 5 February 2024 by the Manager Cornell, and told they need to order a tool to tighten a bolt, so my car would not be ready on that day. So, I said then the wrong tool was used to remove the bolt and the manager said I am not saying that. I have not got a straight answer as to what is wrong with my car to date. Then on Thursday of this week the manager Cornell called me and told me they would be towing my car to the Audi dealer for them to fix it at Firestone's expense, but I need to pay the dealer and they would reimburse me later for the repairs. I called the Firestone corporate office and relayed this info to them, and I was told we will see what we can work out about how who would be responsible for the bill and that someone would get back to me in 48 to 72 hours. This never happen. This has become a recurring theme with calling your corporate office. A promise that someone for the Corporate Office will call within a specified time but no one ever calls.

Buisness closes at 7 pm. We came around 6:15pm. The doors were locked they closed early but two employees were standing in the office by the door. We knocked on the door the man with the grey hair looked at my wife and laughed. We then called. You could hear the phone outside. One overweight man told the grey hair that the phone is ringing. He laughed and ignored it. We spoke to other customers and they all say the grey hair guy treats people like trash. We called the harlingen office they said to come on over we paid the bill there. San benito texas office is rude and customer service doesnt exist. This grey hair guy needs to be fired. I needed to pay the bill and get home to take my insulin instead im racing to harlingen in the rain to pay a bill that he could of taken.

Wish I could give em a zero but gotta leave a one to write this. Took my car in just for an oil change and next thing I know, I got an oil leak. They said they'd fix it for free cause the oil filter wasn't on right or something. But then my car started acting all weird, didn't run like before. Told em I was worried about my engine but they said it's all good. Well, it wasn't. My engine up and died cause there was barely any oil left. Tried to get it sorted with a claim but they shut me down, said it was cause of some recall. I told em that recall thing was taken care of back in 2017, but then it's like they just ghosted me. Been on the phone trying to get a hold of someone other than customer service for weeks now. Been with them for over a decade but that's it, I'm done!

So I had these warning lights on my dashboard, like the ABS and TRAC and stuff, and I told the guys at the Firestone shop on Merrick Ave in Westbury all about it. It's even on the receipt they gave me. They told me straight up that if I got a new alternator put in, those lights would shut off. But guess what? I get my car back, start it up, and all those lights are still staring me in the face. One of the workers sees this and says they'll take another look. Later, they ring me up and say, oops, we don't have the right computer to reset your car's codes. They tell me I gotta go to the dealership for that.

Now, I'm sitting here wondering why they didn't just tell me that from the get-go. Why'd they make me pay for a new alternator if it wasn't gonna fix the problem they promised it would? I mean, I said yes to the alternator because they were so sure it would turn off those lights. But here I am, lights still on, and out of pocket for something that didn't even work.

Took my car in for a check-up and the work order said I was short 2 quarts of oil. I was pretty surprised cause the guy there told me it's cause of an oil leak. I called up the place where I last got my oil changed to check in, and the lady told me the tech didn't put anything about a leak in the system, just wrote it on the paper and didn't even mention it to me. I'm sure my car didn't have any leak when I took it in.

I wasn't happy about this, so I complained, and they said they'd pass it on to the regional manager and that I should hear back in 2 business days. Waited twice, and nobody got back to me. Later on, when I asked about getting some repairs done, this guy Kerry tells me I might as well get a new car instead. But then he notes down that I said no to the repairs. That didn't sit right with me, so I took my car to Goodyear for a second opinion. They laid out what needed fixing and told me where to start with the most critical stuff. They didn't just tell me to ditch my car.

Honestly, if I could give Firestone no stars, I would. It's just not the way to treat customers. I came in for repairs, not to be told I've got problems that don't exist.

I went to Firestone in Spokane Valley, Washington to get some new tires for my wife's car. The sales guy really pushed this one brand, saying they were top-notch, so I went ahead and bought them. Fast forward about six months, I needed tires for my truck and ended up getting the same ones they recommended. Also got a lifetime alignment deal for my truck. Not long after, my wife got a nail in her tire and they told us it couldn't be patched. Turned out, the tires they sold me were discontinued and they tried to get me to buy a different one that wouldn't match. Seemed like they were making a big fuss over nothing. I got a second opinion and the tire was patched up just fine – the other place said Firestone was just trying to get more money out of me.

I was pretty mad, so I called their corporate office to complain. The person I spoke to said a district manager would get back to me. It's been nearly two years now, and I haven't heard a peep from them. Guess that phone call isn't coming after all.

I called up Firestone to check if they could do a diagnostic cuz my car's fans stopped working. I made it clear from the start cause if I drove it too far, it'd overheat for sure. I've been to this place before and they were always fast, fair, and got the job done right. But this time, there was a new guy who said he had to do a block test before anything else. He was pretty pushy about it, so the person with the truck just went along with it. Now they're charging 90 bucks for the diagnostic and another 60 for the block test. They gave us an estimate for replacing the fan assembly, which was just put in new, and the connectors, all adding up to over 600 dollars. We told him the fan was brand new but he wouldn't just check the connectors. Why should I pay for stuff I don't need, or for a test I didn't want? It's like the mechanic can't figure out that if the fans aren't working, the car's gonna overheat. Or maybe the shop just tries to tack on extra stuff you don't need. If they get bonuses for selling more, that explains it, but that's gonna leave you with customers who won't come back. I'm a pretty savvy lady and I won't let myself get taken for a ride. I didn't give them the go-ahead to do any work.

So I've been noticing a slow leak in one of my tires that I got from Firestone a while back, and I decided to set up an appointment for 4pm today using their online booking system. They sent me an email that said they'd get in touch if they couldn't make the appointment work, but I didn't get any call or email from them. I went ahead and drove down there to get my tire checked out as planned.

When I get there, the woman at the desk tells me they can't look at my tire today and goes on about how the online booking isn't reliable. She even said she wishes more people would complain to the corporate about it. I told her I drove for 20 minutes just for this, and she just says they don't service cars after 3pm on Sundays. That's just ridiculous! Now I'm stuck with a tire that might go flat overnight and I can't do anything about it until tomorrow. Guess I'll be taking my business to NTB instead. What a waste of time this was with Firestone.

I thought things were gonna be alright at first, but man, it turned into a total nightmare. They promised me I'd get free tire rotations at any Firestone or their partner shops, but when I hit up the first one, they tried to bill me for it. So I went back to the place where I got my tires, and they took forever, like 2 and a half hours more than they said it would, for something as simple as rotating my tires. And get this, they didn't even need to take the wheels off.

But it gets worse. I gave them another shot, right? And it turns out they totally botched the job before. They cross-threaded and wrecked the bolts on three of my wheels. So basically, they messed up three out of four tires. The guy in charge comes over and says they'll fix it "next time." Can you believe that? He was cool with me driving off with my car in that condition.

And if you think that's bad, their customer service is a whole other level of terrible. They say they'll call you back in two days, but it's like you never existed. I called them three times, and they had no clue about my previous calls. It's like they don't care about our safety at all, not just their customers, but everyone out on the road. Honestly, dealing with this company has been one of the worst experiences ever.

So I had a pretty bad time with Firestone recently. Took my car in cuz the check engine light and ABS light were on. They gave me a work order that was basically blank and left a voicemail to call them for an update. When I called, the person on the line kept putting me on hold to find the right mechanic to talk to. It took three tries before they finally talked to me and even then, they just read off the mechanic's notes. They didn't give me much info, just said "there's nothing we can do" and wished me a nice day. I called back later to try and get more details, and the next person I talked to was pretty rude, acting like I was bothering them by calling again. They told me in a snappy way that there was a recall on my car and basically said it wasn't their problem and I should just go to a dealer. Honestly, it was a really frustrating experience and I'm not planning on using Firestone again.

So I went to the Firestone shop on E Main St in Spartanburg SC cause their reviews seemed alright compared to other Firestone places. Big letdown though. I needed to get my car's door handle replaced and after I dropped it off, they call me a few days later to come get it. What do I see? A green door handle on my silver car. Looked terrible. They say they don't do paint jobs and I'd have to get it painted somewhere else. On top of that, I notice a check engine light on the dash that wasn't there before. I mean, who gives a car back with a check engine light and no heads up about it? I wasn't about to take my car back to them, feels like they do this stuff on purpose, maybe to get more money out of folks. And they left this sticky, gluey mess on the car that wouldn't come off, even after a car wash. Ended up having to get a car wash guy to scrub it off, and it pretty much scratched up my car. They couldn't even bother to clean the car before giving it back to me. And the price they charged? Don't even get me started. Just stay away from this place. Seriously, someone in charge needs to look into what they're doing over there, they've done enough damage to people already.

So we moved to the area and decided to give Firestone on University in Durham a shot for our car needs. The first time we went in was for a regular inspection. They told us our car wouldn't pass unless we got our passenger mirror, which had a small crack, replaced. Thing is, our car's been passing inspections with that same crack for the last 8 years. We paid for the inspection but ended up getting it passed somewhere else without any issues.

The second time we went there was for an oil change. They called us up asking if they could check our brakes, even though we hadn't noticed any problems with them. After the check, they said we needed new rear brakes. We decided not to get them fixed right then. But when we got our car back, the brakes started making this loud squealing noise that definitely wasn't there before. We brought it up with their customer service, but instead of helping us out, they got all defensive, asking if we were saying they caused the problem. Honestly, it seems like they did, but after that kind of service, we're not going back. No point in dealing with a place that doesn't take care of its customers.

My vehicle manual states Synthetic oil will last [protected] miles. I like to get the oil changed every [protected] miles. I had put an additional 5298 miles on my vehicle so its time. My check engine light is on due to a inoperable sensor in my fuel tank, totally not related to this "oil change" at the Firestone on 819 Retard Dr. in Oxford AL. My appointment was at noon. After waiting an hour, Timothy the manager waved me over to his kiosk, what am I a dog!? He tells me his technician Justin has discovered a MASSIVE OIL LEAK under my vehicle. Hmmmm thats strange, Ive driven 5298 miles with no loss of oil pressure, no warning lights, no stains in my driveway so all of a sudden I have MASSIVE OIL LEAK? I tell the manager Timothy to SHOW ME. Out to the garage we go, with Justin disappearing as we reach the lift. We're under the lift, Timothy turns on his phones flashlight pointing to the oil dripping out of the white oil filter that Timothy claims he's never seen before. Now thats odd, for the past 5298 miles no incidents but suddenly this afternoon theres a leak. Staying at a local hotel off of Hamric Drive 2.2 miles away, if I had such a MASSIVE leak, would I have run out of the 7 quarts of oil, or wouldnt there be oil sprayed all over my under carriage or on my tires? Both Timothy And Justin are LYING THROUGH their TOOTH. Busted! Then Timothy tells me that my windshield wiper resevoir is also leaking. Hmmmm its 13 degrees outside with no antifreeze in the resevoir, its a block of ice, BUT according to these two professionals, its leaking. Strike 2. Lastly because of the frigid weather in Central Alabama these past couple of weaks, I asked to have my tires aired up. At checkout I inquired and Timothy said YUP! 35 pounds all around. I check my gauge in the vehicle, its says, left front tire 34 lbs, right front tire 31 lbs, rear left tire 33 lbs, right rear tire 36 pounds. ANOTHER LIE by Timothy the manager assuming his technician Justin is HONEST, he is NOT. This store is a FRAUD out to screw the public with deceptive practices. According to Justin the rocket scientist he could only screw the new filter on by 2 threads. What!?!?!?!? I didnt take the bait, they changed my oil. Im running 54 psi off of 7 quarts of oil and guess what NO MASSIVE OIL LEAK which is FRAUDULENTLY written in chicken scratch on my INVOICE. You may be hearing from MY ATTORNEY and I suggest Justin and Timothy dust off their resumes`.

My truck was damaged while being services at Firestone location in Flower Mound, TX on Justin 407 road. I reported the damage to the service manager which came out took pictures and suggested I get a quote at a local body shop. I presented the quote as requested and was advised a claim was open.

I have following numerous times with Firestone and was told I should have received an email regarding the claim. Which to this date, i've never received. After numerous phone calls to the local shop and corporate office, I was verbally advised the claim had been rejected due to me backing out of the garage.

The damage to my truck is not in the rear and I cannot park this truck in my garage. So i'm not sure why the claim would be closed out based on details fabricated by claim agents.

The damage to my truck is on the front bumper. Someone drove it into something while being serviced. Also when I got home after that service visit, my hubcaps were not installed back on my vehicle. Apparently the service technician was have a very bad day or feeling some guilt after damaging my truck.

I have escalated this claim many times and still receiving no return call or email follow up. I'm very exhausted and frustrated, my truck was brand new at this time and had not a scratch on it.

I have had my vehicles serviced at Firestone over 20 years and always received excellent service. Accidents happen, I do understand. But I do expect Firestone to honor and complete this claim and get my truck repaired based on the quote I was requested to obtain.

I had an oil change in texas, and got about 1200 miles home to california and my low oil lite came on. I made a complaint and my claim is not being handled in a timely manner and the rep on my case is not a very good team player. He does not return phone calls emails, voice msgs, nothing, to either myself or the dealer fixing the problem their technicians caused to. Currently the dealer is ready to press on with fixing my truck but we are on hold now, waiting almost a week for this inspector. I see that your complaint rate is worse then this guys so i'm not expecting too much at this point. Maybe the public will see it. Y'all suck

Complaint #[protected]-c

I scheduled to have a right low beam light replaced due it was out.. Only the low beam we out, high beam and the yellow light worked fine! I went to the location at 4221 E WT Harris Blvd Charlotte , NC 28215 on 1/3/24 My appointment was at 4:30. I normally get service at my dealership but had been in on 1/2/24 for an oil change/brakes and rotors and could not find any availability, so I scheduled with Firestone. Upon arrival, I was greeted, the guys were very nice, no issue with customer service at all. But I mentioned that I also wanted my left bulb changed just to have them both changed at one time. That was the perfect time for the techs to give me a heads up on the double labor, I would have declined. The service was done and my total was 134.88 for two bulbs, I thought it was steep but they laughed it off as if it was nothing THEN tried to say my coolant reservoir was leaking.. I then advised that I’m not a typical woman that doesn’t pay attention to my vehicle and I park in a garage and would have noticed.. I also mentioned I was at my dealership the prior day and my coolant reservoir was checked and there was no issue! I feel they tried to get extra money by fabricating! I went to the dealership today and had them show me that there was absolutely no leak and that Firestone was trying to get over on me! That’s horrible! Besides that I don’t understand why I was charged 46.20 Twice for labor and the job was done in less than 30 minutes. This has to to stop and I want to know is this proper procedure. I’ve never paid labor twice and I’ve had brakes done (front and back), it’s wild! I would like to note that no quote was provided to me and I was not told it Would be double labor for getting the other light bulb swapped while they were already under my hood. It’s robbery.