Firehouse Subs review: service

I've been to this location 2 times since opening and both times from order time until I get my sandwich was 10 minutes. They have at least 4 personell behind the counter making the product but takes too long to make. Waiting for my sandwich I hear other complaints from other patrons saying the same thing. Why is it taking so long to make a sandwich? The product is great but the time to make it shouldn't take that long.