Firehouse Subs reviews and complaints 1
View all 45 complaintsFirehouse Subs - Received a different 1/2 order from what was verbally verified
I was at the Port Charolett, FL Fire House subs at 5:04 pm receipt #20107
Half my order was wrong, I ordered tuna fish salad made as a salad. I did not realize that I did not get a tuna fish salad-salad till I drove home 30 minutes from the store. My receipt does say I ordered Turkey salad but the clerk taking my order clarified my tuna salad I ordered and what I wanted on it. She even explained how the tuna salad had in it (Mayo, pickle relish, etc).
I received a turkey salad vs tuna salad-salad. Someone had put tuna on the salad. I know this because a piece of the Turkey meat had tuna salad on it.
I have been to at least 20 other firehouse subs around the US always having a sub made as a salad. I have also driven out of my way to get our salads from the Pt Charolett fire house subs before. Pt Charolett has always given me a correct order. No one has ever given a wrong order before.
I wanted you all to be aware of the mix up.
Denise Tarr
Desired outcome: So far my out come is I brought to your attention.
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