The complaint has been investigated and
resolved to the customer's satisfactionResolved FIDO — charges on my line
resolved to the customer's satisfaction
I got my line on Friday 29th Nov 2019 from Sales guy called Ali at Best Buy # 926, Missisauga. I told him i need a line for making calls to Kenya, so he sold me one at CAN65 which he told me includes 1000 International Minutes, unlimited local calls & 10GB Data. Line No: [protected], name Jitendra Sonigra. Before flying out on 13th Fri, i went to FIDO store and they said Kenya was not included in the list, yet i had made calls! As a client its not my fault at all to be charged bill of CAN 202 as i got wrong info.
So im writing to you for help & rectification from my side. My witness was my cousin Arvind Bharkhada no. [protected], as he took me & heard everything.
If i knew about the high charges, i would never buy the line! Coz its cheaper calling from Kenya to Canada.
So writing early to clear myself and re-use the line when im back in Canada, i have attched the receipt and SIM Card in pictures uploaded
The complaint has been investigated and resolved to the customer's satisfaction.